LawMaster is a user friendly program. It is basic but the more you use it the more features are uncovered.

On the whole I would say that LawMaster is user friendly and makes sense. It is also easy enough to transfer/move/make a new version and move a document to a different file number (matter no).

Once again, once you learn the basics of LawMaster it is a difficult question to answer because LawMaster as it is does a multitude of functions which are user friendly and make sense once you learn the basics.

Overall, LawMaster has been a godsend. It has allowed the firm to progress to a more paperless office, and really is up to the user to determine how far that can be implemented.

LawMaster is easy to navigate, usage of multiple windows is excellent. Entering in data for accounting purposes is great, find using this program really easy in general.

LawMaster allows you to overdraw the trust account. Would be nice to have a feature that when completing a bill it doesn't allow you to put in more money than what there is held for that matter. Also, in payroll module, it doesn't handle paid parental leave real well, sometimes have to do journals to fix in the background. LawMaster would do better in explaining how things work in the background. Nothing worse when there is a problem and you have to try and work out how to fix. If there were more indepth notes instead of basic explanation in the help content.

Unfortunately it generally seems to be us changing our processes to meet the requirements of the software, and not the other way around.

Payroll is generally good but does throw up some unexpected outcomes at times.

Features and processes are difficult to find; menu items are generally not named as you would expect and sometimes have different names in different areas, i.e. "entities" are called "clients" in one set of system reports. The Print Setup is generally frustrating and time-consuming. Many processes and outputs are inflexible. Fixes are often incorporated into the next version release which means a long wait and a big spend for something which should be readily available. Still waiting for a HelpDesk query to be resolved from over a year ago.

Overall it is a very good product and has been ahead of the pack on ease of use and functionality. We feel confident that the enhancements coming will continue to improve the product.

Lawmaster encompasses most of what we need to do day to day. It is very handy having an all in one program that can do so much. Its functionality compared to competitors is very impressive and it is quite sophisticated and customisable. They have thought about how the lawyer/user in the chair will use the program which we found lacking in other products.

The templates and workflows are not simple to build, we often need assistance. We would love to see more integrations with other products or content available and the mobile app needs some improvement.

As a first time user of Legal software I am unable to compare to what else is in the market. I believe overall, when we are not having issues that the Lawyers & Support staff are happy with using Lawmaster. We have not been able to upgrade from Estonia yet due to document merging issues but are hoping to in the next 4 weeks, I am looking forward to using the latest version to see the improvements that have been implemented in the later versions. I have to say that I have not been impressed with the training on 2 occasions that I have been in.

I like the fact that it is an all in one programme, as in the Accounting, Payroll and of course the capabilities/requirements for a legal firm.

The Accounting & Payroll software is very basic and I don't rate it as user friendly.

I've found support to be quite expensive which leads us to use external help. The cost deters us from wanting to get more training and be able to improve things ourselves.

It really is helpful to have one product to master and have other products integrated.

I think we aren't aware of a lot of features or tips. I don't believe we use LM to it's fullest potential. The features we have utilised to suit our business most are developing mini work flows and creating naming conventions for consistency across the board, and the like. More recently we certainly haven't had anyone from LM approach us and update us on what improved or how others have utlised features to their benefit.

Integration with other software (e.g. Infotrack, dragon dictate still being tested). Ability to customise folio tabs to suit users. Ability to customise precedents and workflow.

Can be difficult to train new users as the software is very specific and extensive - although once training in place can be more user friendly.

Really good. I think with every system, the one thing that lets them down is the turnaround time to getting support from their team. They are better than some that I've dealt with though and they are helpful across the board.

LM is a great all in one PMS which is fabulous.

The inefficiency of having the option to email templates directly into an email format. This is standard with most other systems where you have to set it up yourself and after training 6 months ago I still have not been able to finalise them. Not enough time.

We've been using this package for our law firm since 2006 and no other product compares to its solid features and integration. We use it for document creation and management, time recording, accounting, payroll and smart phone access, amongst others.

Some of the feel can be clunky and not as intuitive as some new modern apps in other software sectors. We are looking forward to future updates for easy document sharing with stakeholders.

The accounting side of Law Master has been a problem to do, despite paying them to do the accounting, issues constantly arise which they are most of the time not wanting to help fix and just tell us how to do it.

Ease of use, simplicity of system, best overall package, highly personalisable

size of font, finding some items difficult as are in weird places, when merging anything, cannot do any other work in the system

Overall we really heavily on LawMaster every day to be our one point of truth.

The system is set up to make my role as the accounts manager as stream lined as possible. The ability to access trust records and debtor history from each file in a matter of clicks is fantastic for those quick little check ups.

It is a lot to get your head around but the training courses and the helpdesk are fantastic

It's okay

Our practice manager thinks it is good and it is apparently better than our previous practice management software

It doesn't do debt collection which is something we were told it could do.