LEAP

RATING:

4.0

(268)

About LEAP

LEAP is the legal practice productivity solution designed to help small to mid-sized law firms improve efficiency, productivity, and profitability. LEAP leverages best-in-class technology to help law firms with practice management, legal accounting, document assembly and management, and legal publishing all in one integrated solution. With key features like pre-configured matter types, email and calendar management, automated court forms, instant time recording, legal billing, and trust accounting, LEAP helps lawyers run successful law firms. LEAP helps users save time and increase productivity. LEAP users get access to thousands of court forms that lawyers regularly use, in all areas of common law, at no additional cost. These forms can also be automatically populated...

Awards and Recognition

FrontRunner 2024
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LEAP Pricing

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Matter management
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LEAP Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for LEAP

1 - 5 of 267 Reviews

User Profile

Lucy

Verified reviewer

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Fantastic Case Management System

It enables us to streamline all our cases, time management and billing.

PROS

From the outset I have found everything about Leap to be incredibly user friendly

CONS

Some of the bolt-ons look attractive but would increase our monthly expenditure beyond budget.

Reason for choosing LEAP

Value for money.

Reasons for switching to LEAP

Cost and functionality.

Jessica

Law Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Great Product

LEAP has been a great tool so far for our firm. There are a lot of features and capabilities we are not taking full advantage because we are still in the beginning stages, but I see the potential. It is exciting to work with LEAP and see the efficiency help our firm grow and focus on other areas and not on tasks that can easily be automated.

PROS

LEAP allows you to customize your matters and templates and reduces time in various case areas. Their customer service is excellent, they are always available to help with any issues and/or look into the issue and guide you to the solution. I like the LEAP is constantly improving and cares about how the product can be an asset to law firms. They take the time to review suggestions and always work with you to improve not just the software but how our firm can take advantage of every feature to improve the quality of our cases and time.

CONS

Sometimes the software has glitches, but LEAP always fixes the issue right away, so it's not too much of a burden. The other feature that would be great is if LEAP allowed you to edit expenses once entered. The operating account feature could be a little more flexible with entries because you cannot make any edits once you hit save. Our previous software allowed us to make description edits and even transaction edits when it was time to submit an invoice to the court.

Reason for choosing LEAP

We knew more practitioners in our area using LEAP, and it had great features.

Reasons for switching to LEAP

Case file and template features that previous software did not offer.

Vendor Response

Hi Jessica, Thank you for your recent review of LEAP Legal Software. We are glad to hear that your firm is benefiting from the LEAP ability to customise matters and templates as well as to reduce time in various case areas. We appreciate and welcome all feedback so that we can continue to make our software the best practice management solution available for all small law firms. We are committed to making our software an asset for your firm and thanks for the suggestions on edit functionality.

Replied October 2022

James

Law Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2021

Lots of Promises but Subpar execution

Productivity has increased in many areas, but is offset by the deficiencies in the billing, calendaring, and phone messages which create additional work for the staff. When we were having major billing issues, they did send somebody to the office to follow up and get feedback, some of which has since been implemented and had made the billing process much less cumbersome.

PROS

Document automation and forms for various areas of practice increase productivity.

CONS

Billing system feels incomplete, calendaring in this program is basically non-existent as Outlook is where the calendar is stored. The calendaring has caused many issues and resulted in missed appointments. Additionally, there is no dedicated section for phone messages and makes it difficult for the attorneys to check messages without bouncing from file to file and reading the "comment" which contains a phone message.

Reason for choosing LEAP

LEAP seemed like a strong fit for the firm, but unfortunately the software has not lived up to the expectations that were set and it feels very incomplete in many areas.

Reasons for switching to LEAP

Promises of streamlining our office management and increasing productivity without having to overhaul our system. Amicus refused to update our software unless we purchased a new server.

Vendor Response

Thank you for taking the time to review LEAP. Our team is glad to see that your firm has increased productivity and is benefiting from LEAP's document and court form automation. We would like to hear more about some of the challenges you are facing. Please contact one of our LEAP Practice Management Advisors by emailing pma@leap.us. We look forward to meeting with you soon. In the meantime, you can also learn more about how to use LEAP efficiently with our Remote Training Catalog: https://bit.ly/2OhdXwO.

Replied July 2021

Lynn

Law Practice, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Formerly TurboLaw Billing Software

I have a negative attitude towards Leap in general because they interfered with the "good thing" I had with TurboLaw. I had several long telephone calls with Leap representatives to review all the functions that Leap has to offer, and I found that it was always much more than I was looking for in software for my small firm. I was very disappointed when Leap purchased TurboLaw and drastically increased the price without any grandfathering for existing TurboLaw customers.

PROS

I really liked this billing system. I found that it was not overly complicated to use, and it had all the functionality I needed (plus some additional functions that I could have used, but didn't venture into). The billing software was previously TurboLaw before Leap purchased it, and the price was very reasonable for the product provided - reasonable monthly fee for relatively simple software base.

CONS

When Leap purchased TurboLaw they more than tripled the monthly fee after just a few months. At that point, I went searching for a new billing system because it was too expensive for my small firm, and in my opinion, too expensive for what it had to offer. As a solo practitioner, I did not need anything fancy or expansive, and unfortunately Leap took this option away from me when they purchased TurboLaw.

Reason for choosing LEAP

I chose TurboLaw before it was purchased by Leap because it was easy to use and was a great price in comparison to most of the other programs out there. I have found that billing software can be very expensive, primarily because the software offers a lot of functions that a small (solo) firm does not necessarily need. So, I was looking for something simple to use without "too much" to offer.

Reasons for switching to LEAP

I was in a partnership using Timeslips off a server in the law firm. We closed the office and worked remotely without a server, so Timeslips became a problem for us to use remotely (there were errors occurring, and we were told that it was not set up for how we were trying to use it at that time). I went with TurboLaw because of the monthly price and the apparent ease of use. I was very happy with the switch at that time.

Vendor Response

Thank you for reviewing LEAP. We provide features based on user feedback. We are cloud-based with features like billing, forms (incl. REBA/TurboLaw), and more. Visit community.leap.us for training resources.

Replied January 2021

David

Law Practice, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2021

Transition team is absolutely useless

horrible

PROS

The software itself is great once you understand how to use all the featured

CONS

The transition team is absolutely horrible. You can ask what to expect but they do jot communicate clearly and most of their answers are I don’t know. Expect that it will be two to three weeks after they capture your data before they actually upload it or are able to make your templates. The initial training is arranged for someone with an IQ Of about three. click on the button that says open matter to open a new matter. That is literally five to ten minutes of a trainer talking. If you ask how to link your word documents to Leap the trainer won’t know and then takes a month to get a response back to you. If you call tech support expect about the same level of knowledge. The templates are also incomplete. They have templates for adoption in Florida but not Oregon and once again no one can tell you how to make a custom template, even though the fields are there for Florida documents because you are in a different state you can’t use them in your template.

Reason for choosing LEAP

Customization options that your sales team showed but your trainers don’t know how to use

Reasons for switching to LEAP

Online accessibility

Vendor Response

Thank you for taking the time to review LEAP. Our team welcomes all feedback so that we can continue to improve our software and implementations. We're glad to see that your firm is benefitting from LEAP's comprehensive practice management solution. However, we apologize that your installation experience was not up to par. Please email pma@leap.us to connect with your dedicated Practice Management Advisor as your law firm's fixed point of contact.

Replied July 2021