LEAP

RATING:

4.06

(251)

About LEAP

LEAP is the legal practice productivity solution designed to help small to mid-sized law firms improve efficiency, productivity, and profitability. LEAP leverages best-in-class technology to help law firms with practice management, legal accounting, document assembly and management, and legal publishing all in one integrated solution. With key features like pre-configured matter types, email and calendar management, automated court forms, instant time recording, legal billing, and trust accounting, LEAP helps lawyers run successful law firms. LEAP helps users save time and increase productivity. LEAP users get access to thousands of court forms that lawyers regularly use, in all areas of common law, at no additional cost. These forms can also be automatically populated...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Matter management
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LEAP Reviews

Overall Rating

4.06

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for LEAP

1 - 5 of 251 Reviews

Lucy

Verified reviewer

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Fantastic Case Management System

It enables us to streamline all our cases, time management and billing.

PROS

From the outset I have found everything about Leap to be incredibly user friendly

CONS

Some of the bolt-ons look attractive but would increase our monthly expenditure beyond budget.

Reason for choosing LEAP

Value for money.

Reasons for switching to LEAP

Cost and functionality.

Andros

Legal Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Fantastic Practice Management Software

Have used Leap for a few years now for our Criminal defence firm and cannot fault it in any way. Very user friendly and does not require much training or getting use to. Always promptly updated to take into account of the constantly changing criminal rates! Our client success manager, [SENSITIVE CONTENT], is always reaching out to ensure everything is in order and that the service is first rate. A pleasure to do business with Leap, in these difficult times, and especially a pleasure dealing with [SENSITIVE CONTENT].

PROS

Leap is easy to use and integrates perfectly for your firm, whatever size. Great online support service available.

CONS

I cannot fault Leap. I have had no issues whatsoever.

Reason for choosing LEAP

I had already been with Leap and the system had no faults. Although Clio may have been slightly cheaper, I was happy to pay for a service I was happy with.

Reasons for switching to LEAP

Proclaim was very difficult to use

James

Law Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2021

Lots of Promises but Subpar execution

Productivity has increased in many areas, but is offset by the deficiencies in the billing, calendaring, and phone messages which create additional work for the staff. When we were having major billing issues, they did send somebody to the office to follow up and get feedback, some of which has since been implemented and had made the billing process much less cumbersome.

PROS

Document automation and forms for various areas of practice increase productivity.

CONS

Billing system feels incomplete, calendaring in this program is basically non-existent as Outlook is where the calendar is stored. The calendaring has caused many issues and resulted in missed appointments. Additionally, there is no dedicated section for phone messages and makes it difficult for the attorneys to check messages without bouncing from file to file and reading the "comment" which contains a phone message.

Reason for choosing LEAP

LEAP seemed like a strong fit for the firm, but unfortunately the software has not lived up to the expectations that were set and it feels very incomplete in many areas.

Reasons for switching to LEAP

Promises of streamlining our office management and increasing productivity without having to overhaul our system. Amicus refused to update our software unless we purchased a new server.

Vendor Response

Thank you for taking the time to review LEAP. Our team is glad to see that your firm has increased productivity and is benefiting from LEAP's document and court form automation. We would like to hear more about some of the challenges you are facing. Please contact one of our LEAP Practice Management Advisors by emailing pma@leap.us. We look forward to meeting with you soon. In the meantime, you can also learn more about how to use LEAP efficiently with our Remote Training Catalog: https://bit.ly/2OhdXwO.

Replied July 2021

Katie

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Law Connect Demonstration Follow Up

PROS

The meeting with Kudzai was really informative and the system has many advantages, which were well explained by Kudzai.

CONS

They were just a few things we felt that the system was lacking with law connect: 1. The inability to send emails out of the law connect system and the fact that all documents would be in different places. So, only attachments to client's would be on law connect but the emails would be elsewhere. It would be useful if you could also send all things from one place on the law connect app so that it is easy for us and the clients. 2. Unable to open downloads on the law connect app, would have to be in leap.

Jonty

Legal Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

The best CMS available

PROS

LEAP is reliable, functional and easy to use. It is as simple as that.

CONS

There are some efficiency points that could be included. Development seems to have focused on certain areas at the detriment of others e.g. conveyancing vs disputes. Some features may have not been thoguht through for use in practice.

Reason for choosing LEAP

Clio was too similar to Osprey. Emis was being left behind.

Reasons for switching to LEAP

Osprey was woeful in every regard - unreliable (losing documents), difficult to use (hard to navigate) and inefficient (time recording was very convoluted). This is a function of it being entirely cloud-based which is to be avoided.