Sea Change

We have benefited both in productivity, risk management and increased revenues from better capturing time.

Pros

The absolute completeness of it from both a practicing perspective and a business perspective. As an attorney who also runs the business side, I am appreciative of the level of detail on both sides. Although LEAP is significantly more expensive than other programs, it more than pays for itself, if you utilize the functionality. USE IT ALL.

Cons

Because of its completeness, it can be complicated to learn, even for sophisticated users. We are a pretty computer savvy bunch and were able to get up and running with the support LEAP provides. Prepare for a learning curve.

Fantastic Practice Management Software

Have used Leap for a few years now for our Criminal defence firm and cannot fault it in any way. Very user friendly and does not require much training or getting use to. Always promptly updated to take into account of the constantly changing criminal rates! Our client success manager, [SENSITIVE CONTENT], is always reaching out to ensure everything is in order and that the service is first rate. A pleasure to do business with Leap, in these difficult times, and especially a pleasure dealing with [SENSITIVE CONTENT].

Pros

Leap is easy to use and integrates perfectly for your firm, whatever size. Great online support service available.

Cons

I cannot fault Leap. I have had no issues whatsoever.

We love LEAP

Very good - evaluating fixed fees against time spent, bill preparation, forms easily accessible and templates are easy to create and modify

Pros

it's just so user friendly and the "how to" articles are very helpful. it's integrates brilliantly with Xero. Info Track is a real time saver for conveyancers and cuts down the accounts work in reconciling the LR account - also far less likely to miss picking up a search on a bill. the integration with the forms is also fantastic the "print to LEAP" feature also saves a lot of time

Cons

create or tailor own reports would be useful when attaching forms to emails, it would be good to have them running from new to old within the folder create own work types it's a shame LEAP ties you into a 3 year renewal deal.

Unhappy

I could not express enough how much I would not recommend this product. Regardless of the product itself, if it is not supported when problems arise then it is useless.

Pros

I cannot write anything that is positive given the problem I have is left unresolved for weeks and no one is willing to assist in resolving it so I am left frustrated and annoyed and have spent days trying to contact someone for an update on where it is at an no one will speak with me or assist, either over the phone or even via email.

Cons

Complete lack of customer support. This has become a major issue for me and the fact I cannot contact them and they have had weeks to resolve the issue is extremely frustrating and affecting my ability to do my work.

Our experience in choosing LEAP

Leap has centralised all our systems and enable us all to work remotely. Whilst we are still not paper free we are using much less paper. We are adapting and learning new ways all the time.

Pros

We liked the fact that LEAP was used by other firms and we had heard good reports. We had never used case management before and it was good to bring all departments together.

Cons

The thing we like least is the accounts system Xero, there was very little support and the ongoing support is minimal. The actual conversion was quite challenging as we were trying to fit our old ways of working into the new ways of LEAP. It wasn't really until lockdown and working from home that LEAP became a blessing for us, and now we all love it.