LEAP Software

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FrontRunners 2021

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About LEAP

LEAP is a cloud practice management software for small law firms, providing case management, time recording, billing, document automation, and trust accounting, across all your devices for one license fee. LEAP also provides thousands of court forms that attorneys regularly use, in all areas of common law, at no additional cost. These forms can also be automatically populated with the attorney’s client and case information, eliminating clerical and grammatical errors. The LEAP Mobile App lets attorneys access all their data from anywhere, anytime. The Mobile App scans documents directly to your electronic file, instantly records time on calls made from your cell to a client, and even allows you to draft and file a motion. Everything done on the mobile app is instant...
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LEAP Legal Software

LEAP User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 226 reviews

User Profile

Denise

Verified reviewer

Industry: Law Practice

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

Sea Change

We have benefited both in productivity, risk management and increased revenues from better capturing time.

Pros

The absolute completeness of it from both a practicing perspective and a business perspective. As an attorney who also runs the business side, I am appreciative of the level of detail on both sides. Although LEAP is significantly more expensive than other programs, it more than pays for itself, if you utilize the functionality. USE IT ALL.

Cons

Because of its completeness, it can be complicated to learn, even for sophisticated users. We are a pretty computer savvy bunch and were able to get up and running with the support LEAP provides. Prepare for a learning curve.

Response from LEAP Legal Software

Thank you for taking the time to review LEAP. It's great to hear that it has increased productivity and revenue at your firm. At LEAP, we are committed to helping law firms make more money and are happy that LEAP has been an asset to your firm!

Replied January 2021

Andros

Company size: 2-10 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Fantastic Practice Management Software

Have used Leap for a few years now for our Criminal defence firm and cannot fault it in any way. Very user friendly and does not require much training or getting use to. Always promptly updated to take into account of the constantly changing criminal rates! Our client success manager, [SENSITIVE CONTENT], is always reaching out to ensure everything is in order and that the service is first rate. A pleasure to do business with Leap, in these difficult times, and especially a pleasure dealing with [SENSITIVE CONTENT].

Pros

Leap is easy to use and integrates perfectly for your firm, whatever size. Great online support service available.

Cons

I cannot fault Leap. I have had no issues whatsoever.

Reasons for choosing LEAP

I had already been with Leap and the system had no faults. Although Clio may have been slightly cheaper, I was happy to pay for a service I was happy with.

Reasons for switching to LEAP

Proclaim was very difficult to use

Jacqui

Company size: 2-10 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

March 2022

We love LEAP

Very good - evaluating fixed fees against time spent, bill preparation, forms easily accessible and templates are easy to create and modify

Pros

it's just so user friendly and the "how to" articles are very helpful. it's integrates brilliantly with Xero. Info Track is a real time saver for conveyancers and cuts down the accounts work in reconciling the LR account - also far less likely to miss picking up a search on a bill. the integration with the forms is also fantastic the "print to LEAP" feature also saves a lot of time

Cons

create or tailor own reports would be useful when attaching forms to emails, it would be good to have them running from new to old within the folder create own work types it's a shame LEAP ties you into a 3 year renewal deal.

Reasons for choosing LEAP

cost - LEAP was far more cost effective

Reasons for switching to LEAP

the case management and document management features of LEAP were streets ahead of Alpha Law

Lin

Company size: 2-10 employees

Industry: Law Practice

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2022

Unhappy

I could not express enough how much I would not recommend this product. Regardless of the product itself, if it is not supported when problems arise then it is useless.

Pros

I cannot write anything that is positive given the problem I have is left unresolved for weeks and no one is willing to assist in resolving it so I am left frustrated and annoyed and have spent days trying to contact someone for an update on where it is at an no one will speak with me or assist, either over the phone or even via email.

Cons

Complete lack of customer support. This has become a major issue for me and the fact I cannot contact them and they have had weeks to resolve the issue is extremely frustrating and affecting my ability to do my work.

Vicky

Company size: 11-50 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Our experience in choosing LEAP

Leap has centralised all our systems and enable us all to work remotely. Whilst we are still not paper free we are using much less paper. We are adapting and learning new ways all the time.

Pros

We liked the fact that LEAP was used by other firms and we had heard good reports. We had never used case management before and it was good to bring all departments together.

Cons

The thing we like least is the accounts system Xero, there was very little support and the ongoing support is minimal. The actual conversion was quite challenging as we were trying to fit our old ways of working into the new ways of LEAP. It wasn't really until lockdown and working from home that LEAP became a blessing for us, and now we all love it.

Reasons for switching to LEAP

Case Management

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