LEAP
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Most Helpful Reviews for LEAP
1 - 5 of 251 Reviews
Lucy
Verified reviewer
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Fantastic Case Management System
It enables us to streamline all our cases, time management and billing.
PROSFrom the outset I have found everything about Leap to be incredibly user friendly
CONSSome of the bolt-ons look attractive but would increase our monthly expenditure beyond budget.
Reason for choosing LEAP
Value for money.
Reasons for switching to LEAP
Cost and functionality.
Andros
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Fantastic Practice Management Software
Have used Leap for a few years now for our Criminal defence firm and cannot fault it in any way. Very user friendly and does not require much training or getting use to. Always promptly updated to take into account of the constantly changing criminal rates! Our client success manager, [SENSITIVE CONTENT], is always reaching out to ensure everything is in order and that the service is first rate. A pleasure to do business with Leap, in these difficult times, and especially a pleasure dealing with [SENSITIVE CONTENT].
PROSLeap is easy to use and integrates perfectly for your firm, whatever size. Great online support service available.
CONSI cannot fault Leap. I have had no issues whatsoever.
Reason for choosing LEAP
I had already been with Leap and the system had no faults. Although Clio may have been slightly cheaper, I was happy to pay for a service I was happy with.
Reasons for switching to LEAP
Proclaim was very difficult to use
James
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Lots of Promises but Subpar execution
Productivity has increased in many areas, but is offset by the deficiencies in the billing, calendaring, and phone messages which create additional work for the staff. When we were having major billing issues, they did send somebody to the office to follow up and get feedback, some of which has since been implemented and had made the billing process much less cumbersome.
PROSDocument automation and forms for various areas of practice increase productivity.
CONSBilling system feels incomplete, calendaring in this program is basically non-existent as Outlook is where the calendar is stored. The calendaring has caused many issues and resulted in missed appointments. Additionally, there is no dedicated section for phone messages and makes it difficult for the attorneys to check messages without bouncing from file to file and reading the "comment" which contains a phone message.
Reason for choosing LEAP
LEAP seemed like a strong fit for the firm, but unfortunately the software has not lived up to the expectations that were set and it feels very incomplete in many areas.
Reasons for switching to LEAP
Promises of streamlining our office management and increasing productivity without having to overhaul our system. Amicus refused to update our software unless we purchased a new server.
Vendor Response
Thank you for taking the time to review LEAP. Our team is glad to see that your firm has increased productivity and is benefiting from LEAP's document and court form automation. We would like to hear more about some of the challenges you are facing. Please contact one of our LEAP Practice Management Advisors by emailing pma@leap.us. We look forward to meeting with you soon. In the meantime, you can also learn more about how to use LEAP efficiently with our Remote Training Catalog: https://bit.ly/2OhdXwO.
Replied July 2021
Katie
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Law Connect Demonstration Follow Up
The meeting with Kudzai was really informative and the system has many advantages, which were well explained by Kudzai.
CONSThey were just a few things we felt that the system was lacking with law connect: 1. The inability to send emails out of the law connect system and the fact that all documents would be in different places. So, only attachments to client's would be on law connect but the emails would be elsewhere. It would be useful if you could also send all things from one place on the law connect app so that it is easy for us and the clients. 2. Unable to open downloads on the law connect app, would have to be in leap.
Jonty
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
The best CMS available
LEAP is reliable, functional and easy to use. It is as simple as that.
CONSThere are some efficiency points that could be included. Development seems to have focused on certain areas at the detriment of others e.g. conveyancing vs disputes. Some features may have not been thoguht through for use in practice.
Reason for choosing LEAP
Clio was too similar to Osprey. Emis was being left behind.
Reasons for switching to LEAP
Osprey was woeful in every regard - unreliable (losing documents), difficult to use (hard to navigate) and inefficient (time recording was very convoluted). This is a function of it being entirely cloud-based which is to be avoided.
