It enables us to streamline all our cases, time management and billing.

From the outset I have found everything about Leap to be incredibly user friendly

Some of the bolt-ons look attractive but would increase our monthly expenditure beyond budget.

horrible

The software itself is great once you understand how to use all the featured

The transition team is absolutely horrible. You can ask what to expect but they do jot communicate clearly and most of their answers are I don’t know. Expect that it will be two to three weeks after they capture your data before they actually upload it or are able to make your templates. The initial training is arranged for someone with an IQ Of about three. click on the button that says open matter to open a new matter. That is literally five to ten minutes of a trainer talking. If you ask how to link your word documents to Leap the trainer won’t know and then takes a month to get a response back to you. If you call tech support expect about the same level of knowledge. The templates are also incomplete. They have templates for adoption in Florida but not Oregon and once again no one can tell you how to make a custom template, even though the fields are there for Florida documents because you are in a different state you can’t use them in your template.

Overall, happy with the software. It’s amazing how you can produce, arrange and keep all the documents in one place.

Easy to learn, navigate and obtain the information needed . Simple features such as being able to convert large amounts of documents into a single PDF document within seconds is so helpful.

Like any other software Leap has its flaws. Often won’t open Word or Excel documents that are saved onto Leap. Can not add any attachments from Outlook straight onto Leap ( it has to be added onto desktop then onto Leap, which can be time consuming). Other than that, I am happy with Leap.

My experience with LEAP has been wonderful. There has never been a time that I have reached out that someone has not helped me. They really have been patient and kind with me.

There are so many things I like about leave. It really is hard to pick one thing. I would say being able to do almost everything through LEAP. I also love being able to work at home when I need too. It's GREAT!

I know that they are continuing to work on this issue, but getting forms for our State and making different types of Law this is more familiar with our office. For example we do a lot of mediation.

LEAP is excellent for automating documents so that you don't have to waste time typing in generic information that is in all your documents and letters. It is excellent to keep all your documents in one place on each matter and if you are in court, the phone app is a must! Making the switch from our outdated practice management software to LEAP was the best decision for our practice!

If you are a volume practice, invoicing by matter becomes a bit overwhelming, but it's just something you have to get used to. Being that it's cloud based software, you also have to wait some time for documents to load.

Overall Leap is a mixed bag. While the features they do have are robust. Several of the features that are advertised are not operational for US clients.I'm also concerned, and that you are required to stay in a trial period for "6 months" from the date of installation. And in order to be "eligible" to cancel the contract, you also have to have every user "actively engaged" with the software for the entire six month period or you can't be released from the contract. I should have realized that any entity that requires a mandatory "trial" period has a reason. This is very disheartening, because I honestly think in 4 or 3 years the software may be usable.All in all I feel like LEAP CRM over promises but under performs, and the lengthy duration of the trial period strongly indicates that they are aware of the problems.

The contact and matter cards are the best part of the CRM.

I disliked that several of the advertised features were not actually included once I already signed into a multi-year contract. Under the contract we were supposed to have immediate access to the client portal, it took over 6 weeks for the portal to be "setup." This resulted in a weird state of limbo regarding the transition. I also had concerns that they advertised a workflow procedure, but once we tried to use the workflow we were informed that it was only available in the UK, and no one could provide an estimate regarding when it would be available in the US. I'm also concerned that they require a third party to install the applications. Although the installation took about 15 minutes for each computer, the installer stayed active in one our firm computers for over 12 hours. When we asked about this potential data breach concern, no one followed up with us for weeks, then we were told "its ok nothing happened." That is a serious data breach issue.

Productivity has increased in many areas, but is offset by the deficiencies in the billing, calendaring, and phone messages which create additional work for the staff. When we were having major billing issues, they did send somebody to the office to follow up and get feedback, some of which has since been implemented and had made the billing process much less cumbersome.

Document automation and forms for various areas of practice increase productivity.

Billing system feels incomplete, calendaring in this program is basically non-existent as Outlook is where the calendar is stored. The calendaring has caused many issues and resulted in missed appointments. Additionally, there is no dedicated section for phone messages and makes it difficult for the attorneys to check messages without bouncing from file to file and reading the "comment" which contains a phone message.

Overall I am happy with it.

The program is easy to use. It allows all of us to work from remote locations and still be able to work on the same client matter.

The number of steps necessary to implement some of the features is frustrating. I feel that some of the steps are unnecessary and that there should be a simpler way. I also find it hard to find some of the answers to questions and find myself reaching out via email to the tech support team frequently.

I was hopeful time capturing would improve for some of my timekeepers but, unfortunately, they are stubborn!

Once document templates are created for our use, it will be an outstanding tool for document automation. Setting up the templates is a bit tricky primarily because it is difficult to determine the best fields to use/pull from. We're fairly new to the whole process so I'm sure it will improve as time goes on and we get used to it.

The billing and reporting. Reporting is too limited and the billing process is very cumbersome.

I am still learning so much and every day I feel like there are new features to make my job easier.

I love the features that you can integrate with Leap.

I do not like that you cannot tab around all fields, the enter buttons on my keyboard both do two different things in some places, having to print a deposit slip prior to getting the payments over to QuickBooks.

NONE. In addition, loading LEAP on our computers has slowed their functionality and the attorneys hate it!

Nothing. I've been in this business over 45 years. Most difficult software I have ever used

Your "support" and I use that term loosely, is horrific. There is only one "consultant" who ever knows how to fix anything. Unless I get that guy, it's pretty much over. Consultants are obviously talking to 3 and 4 people at the same time they are "chatting" with me and it takes forever for them to respond. God forbid it has to go to a higher authority. It takes days to get anyone to call back.

I still find it hard that you can't just call technical support and have to make an appt. a couple of days out or wait all day for a return call.

the detailed cards for the plaintiff, defendant, opposing counsel, etc.

This software is not user friendly and complicated to learn/use.

We were told we could have a "six month free trial" with a money back guarantee at the end of the trial period. When we quickly realized this software did not match our needs we began talking with LEAP to end our trial at the end of the period. This is an almost impossible task and they continue to argue with us. FREE TRIAL does not mean anything to LEAP. We are even willing to just get out and not worry about money back guarantee, but still no luck. They are trying to hold us to the 3 year contract for payment. BEWARE!

LEAP Promised lots of usable features during demonstration and training. Like only the fact that it will integrate well with Outlook emails. The email feature is the best, although it is all stored with a specific matter and we are unable to see a daily email listing.

SO MUCH! Difficult to use (and we are very computer/database savvy). Have to find "work arounds" for almost all things we do on a daily basis. When information was transferred from our previous TimeMatters software, it was garbage. Not usable and so incomplete it makes no sense. We are having to continue to use our old software to get work accomplished. Does not work easily for litigation or family law practice. Looks like it would be better suited for real estate matters and estates. Unfortunately, we do not do either.

Very good. It is a great software system that helps me with my work on a daily basis.

Customer Support is excellent from [SENSITIVE CONTENT]. Very good support from other members of the team too.

Difficulty in integrating outlook and word sometimes but this is improving.

There was not sufficient training to get up and running. Thankfully, customer service is readily available and, for the most part, easy to work with. From the office management side, I believe PC Law does a better job of handling billing and accounting. At this point, I am still learning the system and making adjustments, so, hopefully, I will gain some appreciation going forward. We are a small firm located in Iowa. I don't think some of the features/selling points apply to a) a small firm and b) an Iowa firm - for example: why isn't Probate or Estate a choice for Matter Type?

Customer support is top notch - accessible and knowledgeable. LEAP does a nice job of organizing clients and allowing us to search for clients. I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter. We are a smaller firm, so there are several features that we don't need/use. Balancing the trust account is a breeze!

I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens? I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming. While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.

We were looking to change our legal software, i researched approx 10 suppliers & narrowed it down to 3. I then took these 3 to the Partners, we finally decided to go with Leap. they are a multinational company & after speaking to several of the people who gave testimonies on the Leap website we decided they were probably giving an honest evaluation of their experience with the Leap software. One of the things i really liked about Leap from an Accountant's point of view is that they are a cloud based system which meant we could decommission our mainframe computers & close our i.t dept which had their own separate premises, so obviously the cost saving was enormous. Also Leap were cheaper than our previous software supplier & are paid monthly which helps with the cash flow situation. Keith Park prior to fixed fees were a very big company & we wanted to transport 10 years of old data into Leap, so it was a massive amount of data, this went like a dream & the staff at Leap were very helpful in this process. Finally i think another big advantage with Leap is that they don't pretend to have their own accounting system, our previous supplier did but it was useless!! Leap team up with Xero accounting software, this is another multinational company which is very popular, easy to use & costs only £28p.m contact me on [SENSITIVE CONTENT] if you need to know more

Cloud based system, easy to use, lots of online help using the Leap community or the Leap University for online video tutorials, also the connection to Xero Accounting system

Hard to think of any think really, all seems to be pretty good i must say, of course at first it's all very new & strange but then it always is no matter who we would have chosen

Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is changing to Leap would keep their old Case Management licence running for at least 3 months after the change over in case there is something that has been brought across incorrectly it just helps. When we started with Leap we did this and it worked out perfectly for us. Once we transferred over we got all the help and training we needed from Leap which was great and is on-going. Using Leap is very easy and we are planning on updating our training soon just to get to grips with the new options available in Leap. I have to say the support with Leap is brilliant, you can go on the Leap website/community page and put in your problem there and if there isn't a solution in that you can just email Leap support and they will be back to you, most times within the day but sometimes the next day but they are great at helping us.

When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.

The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file

Given the fact that I did not have a strong background in practice and case management, the support for LEAP and the built in features that bolster communication, accuracy and financial management has been priceless in getting me quickly up to speed. LEAP's evolving platform continues to give us deep confidence in our data integrity, financial management, case management and overall communication within the organization and our clients.

My favorite feature in LEAP is the ability to manage trust accounts with accuracy and complete compliance with IOLTA standards. The integration with Quickbooks has eliminated the need for duplicate entries which increases accuracy and guarantees the integrity of the data. Also, LEAP's numerous features that facilitate communication (notes, e-mail tracking, phone logs, calendar) allow for any user to access the program and be able to get a real-time status of the matter. LEAP's support system is another favorite feature. I can chat with support, open a case, schedule support or research through LEAP University and the Community pages.

Occasional failures in bulk printing and contact management can be frustrating.

We have been using Leap for over two years and have been very impressed with its features. It takes care of our needs in our law firm and is super easy to use. The customer support is fantastic. This was our first time using a case management software and we love that everything is all in one place.

I love the one software for all of needs of our firm. The software is easy to use. If there is ever a question, the support is outstanding. The chat is so easy to use, everyone is so professional, patient and friendly and know their stuff. This was our first time using a case management software and we love that everything is all in one place.

My only complaint with the software are the interest invoices. It's confusing. I would prefer being able to bill the interest on one invoice only.

It is a steep learning curve, even for an office full of millenials. But it is COMPLETELY worth it. Having our entire firm run from LEAP and its Microsoft integrations has made the COVID work from home transition incredibly easy and, likely, at least semi-permanent!

Full integration with Microsoft Office. Our entire practice takes place via LEAP. Easy to search, easy to use once you know how. The ability to customize estate planning templates and the ease of creating documents once those are set up has completely transformed and streamlined our estate planning practice. Very responsive staff.

There is some translation confusion from the UK/Australia to how US law practices work. It is certainly a big learning curve, and their Microsoft Excel integration with the court forms could use some work.

As with any new product, there have been challenges and an adjustment period. Most features are easy to use, but there are some that need perfecting. Entering time, entering clients and phone calls is fairly simple.

The document preparation process is not as effortless as one would hope. The margins are often and issue, transferring data does not always seem intuitive and MS word often has to be repaired. The critical dates section could be improved by making it easier to enter personalized information for the matter. The calendar could be improved so that it is simpler to add appointments without using the MS Office calendar.

Overall it is not a bad system. It’s good for accounting.

I like the operating / trust account aspect and how I can keep track of all money in and out there. It’s not entirely user friendly to me. A lot of pop ups and then it freezes

I wish there were more reports I can pull for specific attorneys & clients time and how much money was received per client

What we like most about LEAP are the features that allow us to manage all of our cases, clients, and documents in one solution and we can access all of it from anywhere (i.e., in-office computer, smartphone, tablet, a web browser). LEAP has built-in integration with the software programs we use most (e.g., Outlook, Word, Excel, PDF) and offers robust template creation and implementation capabilities, secure file sharing, and full-featured timesheets, billing/invoicing, and accounting functionality.

There is no phone number for product support. Product support is done via a support ticket system, chat, or email. It would be helpful to be able to call support to get a quick answer to an issue that may be difficult to explain by chat/email.

In the areas that I gave only 4 stars , Leap's customer service steps in and makes it an all around 5 star program.

Emil management inside a matter could use a visual make-over.

Overall my experience has been positive.

I like the fact that it is cloud based and the flexibility this allows. I like the fact that I can get on the phone to [SENSITIVE CONTENT] (my customer success manager) if things go awry and he can usually assist or signpost me. Some of the improvements have been brilliant and I like the leap integrations.

Sometimes the updates are quite buggy and as a result the support teams are overwhelmed. Some of the LEAP integrations are not good value.