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Litify vs NetSuite OpenAir
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
3.2 / 5
Value for Money
4.2 / 5
3.7 / 5
Customer Support
4.6 / 5
3.4 / 5
Functionality
4.5 / 5
3.6 / 5
Last Review Written
February 14, 2025
December 18, 2024
Pros/Cons
Pros
- Litify empowers you with a lot of data and analytics, and with great knowledge comes great responsibility.
- It allowed an easy training for us as we were already used to the basic format. It helps us really stay focused on the areas we need to be focused on.
- The program is very user friendly and self explanatory, it would be very easy to learn on your own but you have the support of the company to help you through every step of the way.
Cons
- The fact that they tied themselves to Salesforce caused many headaches that involved an unacceptable answer of "Sorry we cannot do anything about it, because of Salesforce.
- The search function that was the backbone of our Salesforce use was completely ruined.
- I've run into a lot of challenges integrating other products. Many products integrate with Salesforce but once the engineers get involved and try to integrate with Litify, it's a problem.
Pros
- Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful.
- Overall, we have been pleased with the performance and functionality, as well as the support response when needed has been great.
- NetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience.
Cons
- Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.
- The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year.
- The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
9 Recommendations
85 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
