Fantastic at every level.

Ease of use and logocal processes. The support team are wonderful.

Too few to mention. The integration with pdf's needs some improvement.

We have a single place to manage our documents, invoicing, trust accounting, CRM and reporting. And it doesn't cost us the earth or require excessive IT help.

It's fairly priced, it was easy to set up and our people like using it. It integrates well with MS Office without weighing them down with massive Add-Ins (which was a problem with our previous service) and it brings together document management and practice management in a seamless way. It's perfect for our small and growing firm and we'll be sticking with it.

It's new and sometimes that shows - it occasionally feels like it's still under development. In particular, while it's intuitive and easy to use, that could still be improved - it definitely needs to reduce the number of clicks required in a few places. But all of that is just ironing in the corners of the shirt - overall, I like it.

Great company, but software not quite there yet. My specific implementation could have been much less challenging if the system requirements were clearer.

Easy to use, not great usability but easy enough. On the positive side - the Support team were absolutely amazing.

Implementation specs did not whatsoever describe the requirements for my hosted email setup in order to function as expected. This mean after 6 months of trying, having upgraded my microsoft 365 account now twice, I now completely do not have email in Outlook anymore. Hours of time on calls with Microsoft and Mattero and still nada! Most frustrating experience ever and I'm still no closer to an answer. It would be great if they can figure out what a successful implementation look s like and tell you. I'm absolutely at the end of my tether!

I selected this product for the price point in the market point and the flexibility it offered in terms of month to month subscription and the features it offered. The market is saturated with products that offer you things you will never need, and they charge you for those features, and try to lock you in for 36 months so you become dependent on their product. Mattero and [SENSITIVE CONTENT] have the right ethos for my ILP and the software has worked now for 7 months. There are some things in the horizon that will make this software very difficult to compete with in the marketplace, and thank you [SENSITIVE CONTENT] for sharing those.

The Office 365 integration is reliable on desktop. It is not very good once you move to the mobile app. There are enhancements in the works.

The simplicity and ease of the fully integrated features into Xero and microsoft office, and Infotrack make this software oustanding in it's field. I wouldn't hesitate to recommend it to any legal firm.

No - everything is perfect, I have no additional suggestions