mattero Software

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Find out more:

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About mattero

mattero is software for lawyers. An innovative practice management software designed specifically for the needs of start-up or sole practitioners, in-house corporate teams and barristers. mattero provides an intelligent mobile solution that simplifies matter management to maximise performance and legal-life balance....

mattero Pricing

Starter Package: $30.00 pp per month + tax Essentials Package: $55.00 pp per month + tax Premium Package: $90.00 pp per month + tax

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Not Available

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The mattero dashboard displays a global overview of your matters, time records, documents, tasks and WIP. mattero's suite of reports delivers everything you need to keep you informed of productivity, performance and compliance.

mattero User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 19 reviews

Monicka Baird

Verified reviewer

Company size: 2-10 employees

Industry: Law Practice

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

WE DON'T YELL AT THE SOFTWARE ANYMORE - WE LOVE "MATT"

Fantastic at every level.

Pros

Ease of use and logocal processes. The support team are wonderful.

Cons

Too few to mention. The integration with pdf's needs some improvement.

Reasons for choosing mattero

The logical processes, the price (and subscription payments) and the support team. All excelled above all other systems.

Reasons for switching to mattero

Software was not logical, difficult to use and the support team were always grumpy.

Response from mattero

Thank you for the fantastic review, we love that you love mattero!

Replied August 2021

Joel

Company size: 2-10 employees

Industry: Legal Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2021

Happy customer - but will get happier

We have a single place to manage our documents, invoicing, trust accounting, CRM and reporting. And it doesn't cost us the earth or require excessive IT help.

Pros

It's fairly priced, it was easy to set up and our people like using it. It integrates well with MS Office without weighing them down with massive Add-Ins (which was a problem with our previous service) and it brings together document management and practice management in a seamless way. It's perfect for our small and growing firm and we'll be sticking with it.

Cons

It's new and sometimes that shows - it occasionally feels like it's still under development. In particular, while it's intuitive and easy to use, that could still be improved - it definitely needs to reduce the number of clicks required in a few places. But all of that is just ironing in the corners of the shirt - overall, I like it.

Reasons for choosing mattero

Not applicable.

Reasons for switching to mattero

NetDocs was probably the worst IT experience I've ever had. It literally made our computers groan, it cost too much, it couldn't generate its own file numbers (they told us we should spend more and get a separate practice management tool) and it didn't do our billing or anything other than document management. Hated it.

Response from mattero

Joel thank you for your review. It's great to hear such positive and constructive feedback. We really appreciate it.

Replied August 2021

Antony

Company size: 2-10 employees

Industry: Legal Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2021

Software as a service could not have been any harder

Great company, but software not quite there yet. My specific implementation could have been much less challenging if the system requirements were clearer.

Pros

Easy to use, not great usability but easy enough. On the positive side - the Support team were absolutely amazing.

Cons

Implementation specs did not whatsoever describe the requirements for my hosted email setup in order to function as expected. This mean after 6 months of trying, having upgraded my microsoft 365 account now twice, I now completely do not have email in Outlook anymore. Hours of time on calls with Microsoft and Mattero and still nada! Most frustrating experience ever and I'm still no closer to an answer. It would be great if they can figure out what a successful implementation look s like and tell you. I'm absolutely at the end of my tether!

Response from mattero

Thank you for the recent Capterra review of mattero. Based on our conversations and your feedback, we have expanded our help guides to cover Outlook frequently asked questions. This FAQ expands on the supported versions of Outlook and answers questions related to Gmail and other similar setups. Unfortunately, we hadn't come across a mail setup like yours using the Home/Family levels of Office 365. I hope this information will streamline the process for the next person. Once again, thank you!

Replied August 2021

Michael

Company size: 1 employee

Industry: Law Practice

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Easy to use and implement without the oversell

Pros

I selected this product for the price point in the market point and the flexibility it offered in terms of month to month subscription and the features it offered. The market is saturated with products that offer you things you will never need, and they charge you for those features, and try to lock you in for 36 months so you become dependent on their product. Mattero and [SENSITIVE CONTENT] have the right ethos for my ILP and the software has worked now for 7 months. There are some things in the horizon that will make this software very difficult to compete with in the marketplace, and thank you [SENSITIVE CONTENT] for sharing those.

Cons

The Office 365 integration is reliable on desktop. It is not very good once you move to the mobile app. There are enhancements in the works.

Reasons for choosing mattero

I didn't like the pressure sales tactics of the others. Price and functionality were the most important considerations for me, especially while working out my revenue streams, and flexibility to disengage if the product wasn't working for me. [SENSITIVE CONTENT] offered that maturity that the others wouldn't.

Response from mattero

Michael, thank you for the positive review. We greatly appreciate your honest appraisal.

Replied November 2021

Sky

Company size: 2-10 employees

Industry: Law Practice

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

The most user-friendly legal software I've used

Pros

The simplicity and ease of the fully integrated features into Xero and microsoft office, and Infotrack make this software oustanding in it's field. I wouldn't hesitate to recommend it to any legal firm.

Cons

No - everything is perfect, I have no additional suggestions

Reasons for switching to mattero

Wanted an Australian - based software where the support was locally based

Response from mattero

Sky, thank you for the lovely review and your constant support of mattero.

Replied September 2021