MyCase is a cloud-based legal management solution that helps attorneys in small size law firms to manage communications with their clients and carry out daily business operations. The solution also provides functionalities for accounting and scheduling purposes.

MyCase offers users applications like time tracking, accounting, case management, contact management, and docketing. The solution can be accessed via computers and various mobile devices. Mobile application for iOS and Android devices are also provided.

Users can manage and sync their calendars to collaborate with clients and coworkers. MyCase facilitates electronic bill pay and notifications directly through mobile or desktop interfaces. It also offers integration with QuickBooks.

Additional features include custom communication templates, case filing system, contact management, expense tracking and dedicated client portal.

MyCase also provides on-demand training webinars and customer support via phone, email and through an online knowledge base. It offers services to users that are billed monthly.



214 Reviews of MyCase

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 214 reviews

December 2018

Deborah from Branch Law Firm

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fantastic

Billing problems, I was afraid of billing when I was first learning software but now I would be lost without it!

Pros

Easy to use and always creating something new to make life easier in MyCase.

Cons

There is nothing that I do not like about it.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

Not great for document preparation

Pros

Initially, this software made my life much easier. It's great for a small firm or solo to have a case management software.

Cons

Our practice is heavy into document drafting. Each edit required downloading and then having to upload again. With e filing becoming standard, it was too many steps to simply have a document emailed or efiled.

November 2018

William from William Ables Attorney at Law, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great Law Office Software1

Pros

The ease of use is my favorite part of this software. I can easily enter clients information and track case strategy. Also, I can collect directly from invoice through credit card, debit card or automatic check.

Cons

Hard to change money that is deposited into trust after an invoice has been created. The money is more than the invoiced amount, but puts the remainder into operating account. For example, invoice is $1200 for the month and the client is required to keep $2500 in trust. They make a $3700 payment, $1200 for invoice and $2500 to trust, but the software shows the money in my operating account.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

MyCase Has Come a Long Way

Pros

I used MyCase for awhile and then left to go to another PMS. Recently looked at my bill and thought about how much more I was paying and I was not using half of its functionality so I decided to go back to MyCase. So glad I did. I love having everything in one place. It's not perfect but love the new lead capture capability and love that clients no longer need to create a portal just to pay a bill. That was a huge pain and part of why I left. Glad they have listened to their clients and have made some great updates.

Cons

Only real obvious negative is that when a client is in the office and want to pay, I still have to cut and paste the link into a new window instead of just being able to capture their info directly.

November 2018

STACEY from Beacon Attorneys

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best Case Management Software EVER

Pros

This software is super robust and yet very easy to use. We love the way you can keep track of every little thing involved with running a case, even the trust account!

Cons

Not much negative to say here as the product really is fantastic.

Response from MyCase of MyCase

Replied December 2018

Hello Stacey, thank you for taking the time to review. We appreciate hearing your feedback and are happy to hear that MyCase has helped to streamline your firm.

November 2018

Jeffrey D. from BeyondCounsel, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Complex and difficult to use

We trialed myCase and didn't stick with it. Why? We found the product to be cumbersome and difficult to use. It didn't follow our existing workflows and made us change how we approched the case intake and management process. It's been the least favorite case management system we looked at in our evaluation of multiple systems.

Pros

Online access to key documents for clients

Cons

Relatively complex for existing law firms to port data into the system. Too complicated for our day to day needs.

Response from MyCase of MyCase

Replied November 2018

Hi Jeffrey, thank you for your honest review. We are sorry to hear about your difficulties trialing with MyCase. Since your trial in 2013 we have made a number of improvements to our data import, and our product team has continued to release updates that improve ease-of-use. We have many happy firms using our system and hope that you will consider using us again in the future!

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

I've tried several case management solutions, and MyCase is the best

MyCase has helped keep me organized with all the cases I have pending.

Pros

It is easy to use and when you do have a problem the support team is very responsive and will work with you until solution is found. They also seem very responsive to customer requests, and timely follow up on questions or suggestions.

Cons

It lacks some features that other case management software has but since using MyCase they have consistently added features. They are open to suggestions and have actually implemented some of the suggestions I have made in the past.

November 2018

Tara from Shaw Legal Office

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Best bang for your buck!

Pros

User friendly, saves me time, affordable.

Cons

If it had more integrations with other products.

November 2018

Alan from DC Metro Immigration Law PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

MyCase Law Firm Software Review

It very nearly has everything needed to run a law firm efficiently, and alleviate stress, eliminate missed deadlines/appointments, maintain communication with clients, and get paid for work quickly. We've used it since 2012 when it was in its early stages, and there have been regular updates and new features added to make it a strong robust system for client and case management as well as trust accounting. I highly recommended.

Pros

Very useful client portal. Clients can login, keep track of their case, upload documents, view documents uploaded by firm, calendar with reminders, make payments, and securely message the firm.

Ease of use, very modern simple interface.

Flat fees per user.

Management of cases, custom fields, reports, and case status information easily updated and available.

Free e-check payments from clients.

Calendar function for firm to manage cases, and deadlines.

Tasks to keep track of

Cons

Reporting on all cases is not quite there yet, but it has been recently updated. Needs to allow firm to save different reports based on specified data. At the moment specific reports based on specific data cannot be saved, must be input each time you run a case report.

November 2018

Robert from Lazarus Investigative Services and Security Concepts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Review

It allows for oversight and management of a case from beginning to end.

Pros

Tools for organization of case files and management of those files easily.
Easily takes payments via credit card or echeck.
Financial tracking
Time management

Cons

It is tailored to attorneys.

We are a private investigation and security firm and the software is great even for us. Would just like the software to have a few things for investigators

November 2018

Sandra from Law Offices of Debbie J. Cunningham, PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

MyCase is Awesome!

Excellent! Keeps us calendared and organized - awesome!

Pros

Workflows! Being in a law firm setting, there are numerous tasks, firm procedures and statutory deadlines to keep up with. You can customize your workflows down to the tiniest details and with reminders, when needed, so nothing is ever missed!

Cons

Not being able to print our workflows in full. We would like to be able to print and include them in a procedures manual for training purposes. We have contacted MyCase several times about this. Hoping this feature will be available soon!

November 2018

M. Wayne from Orrock, Popka, Tucker & Dolen

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Easy and Efficient Case Management

I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Pros

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Cons

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.

Response from MyCase of MyCase

Replied December 2018

Thank you for your review. We are always grateful for customers like you that have been with us since the beginning, and who help us continue to improve and grow. We are sorry to hear that you have been having difficulties with the recent document and Dropbox updates, and a member of our product team has reached out to hear your feedback in more detail. We look forward to many more years of partnership and continuing to improve your experience!

November 2018

Leslie from Legal Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Recommended!

Pros

I like MyCase for how much it streamlines the process. We cut out a lot of phone calls and walk-ins by using this product. That means we can spend more time working uninterrupted. The ability to use MyCase on our phones and tablets means we can stay in touch and work while on breaks at the courthouse.

Cons

I would benefit from the ability to automatically bill at a set rate for all emails and comments made on a particular case. It is tedious to have to enter those manually, but MyCase doesn’t currently offer a way to bill those with ease.

November 2018

Maria from McFarling Law Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

One place for everything

I find it easy to use and think it's a great way to keep a law firm organized and on top of things. Moreover, it's a great way to keep clients updated on the status of their case and easily track conversations - no more endless searches on e-mail.

Pros

I like how we can do everything on it: billing, messages, calendaring, adding workflows and case stages, so nothing falls down the cracks. I also like how we can post comments on specific documents.

Cons

The messaging system times you out, so if writing a long message, it is best to type it somewhere else first then copy and paste to MyCase.

November 2018

Richard from NextLevel Web Strategies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

MyCase Cloud based legal case management software

Billing; workflow control; high volume of small cases kept under control

Pros

Extremely easy to get up and running; training was a snap; there have been very few situations we couldn't handle.

Cons

Pricing gets little out of hand. For the value received, we'd like to have all our associates and staff members with access; that would run up to $400-$500 per month. We have several professionals who just need to view information, very occasionally. Each has to have a full license. Still less expensive than alternatives

October 2018

Natalie from Schwartz and Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

A must have for a law office!

Pros

It's very user friendly so I was able to train all the employees fairly quickly to use it. Everyone at the offices loves it.

Cons

It took time to set up and the calendar took time in syncing with the software calendar, but other than that it's great.

October 2018

Boris from Ivan Constructions inc

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2018

Decent use for a small law firm

Does not stress the accounting aspect as much as it should.

Pros

It is easy to use with many youtube tutorials and self explanatory options if working the legal environment.

Cons

It needs a more sophisticated feature to collect payments and a more robust accounting system to make a complete system.

October 2018

Ashley R. from Evans & Fox LLP

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

User friendly & efficient

Pros

MyCase has every single detail, document, e-mail, calendar notification and information needed for your files. It is essentially a one-stop shop. Couple that with the procedural ease-of-use, and MyCase is a no brainer for any business (especially law firm, in my opinion).

Cons

It runs a bit slow at times, but it's pretty nominal. May be attributed to the volume of my firm's files, however.

September 2018

Gary from Early Life Forensic Law & Psychology

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2018

Nice Program...When It Works

Completely unacceptable to have a entire system go down for 6 hours on a very busy Friday business day. My C.O.O. invited several current and prospective clients for a demonstration, and 2 minutes into in, the entire system crashed.

Pros

Today was the first week that our clinic started using MyCase. Easy of use is exceptional. Training videos are exceptional. The product is imaginative in nature and designed perfectly for our unique needs.

Cons

The system went completely down today..4 hours and counting...in the middle of presenting to clients

Response from Emma of MyCase

Replied September 2018

Hi Gary, we apologize for the frustration that the service interruption caused you. We know that MyCase is an important tool for your business, and we take that responsibility seriously. Glad to hear that you're seeing value with MyCase for your business—thank you for being a customer.

September 2018

Sam from M&J

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Easiest Complex Legal Support System to Use

My overall experience with MyCase is above outstanding. If I see an issue with the software or a need that I think could be addressed the support staff would waste no time in providing support and building something. I love the continued improvements a being made which makes me feel the support team is truly listening. The beautiful dashboard is easy, sleek and allows me to get to the important information quickly.

Pros

What I like most about MyCase is the ease of use. I can use it though an app or if I choose through a web browser on my portable devices. Each platform offers ease of use.

Cons

The only feature I wish the app platform had is the ability to see archived emails.