MyCase software


MyCase is a cloud-based legal management solution that helps attorneys in small size law firms to manage communications with their clients and carry out daily business operations. The solution also provides functionalities for accounting and scheduling purposes.

MyCase offers users applications like time tracking, accounting, case management, contact management, and docketing. The solution can be accessed via computers and various mobile devices. Mobile application for iOS and Android devices are also provided.

Users can manage and sync their calendars to collaborate with clients and coworkers. MyCase facilitates electronic bill pay and notifications directly through mobile or desktop interfaces. It also offers integration with QuickBooks.

Additional features include custom communication templates, case filing system, contact management, expense tracking and dedicated client portal.

MyCase also provides on-demand training webinars and customer support via phone, email and through an online knowledge base. It offers services to users that are billed monthly.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

189 Reviews of MyCase

Showing 1 - 20 of 189

Start your review of MyCase

Click to start
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Case management software for attorneys and paralegals

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software was definitely easy to use.

    Cons

    There are other softwares out there that have more features for about the same value.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kari from Law Office of Kari L. Hayles-Davenport, PLLC

    Number of employees: 2-10 employees

    August 2018

    Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has streamlined communication between the office and clients. Our clients love the ease of accessing messaging, documents and calendaring. It has made practice and managing our clients and information so much easier. The customer service is exceptional. We do not hesitate to point out changes that we would like to see (either something that does not work or a feature that we would like to see added). It is clear that they are listening because it is not uncommon for us to see some of our feedback result in some change down the line. I cannot say enough positive things about the program.

    Cons

    I really have nothing to add here. Any time we have an issue with the program or there is something that does not function appropriately, we reach out to customer service and they are quick to help walk us through a solution or we see the solution come in an update at some point down the road.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: MyCase, MyCase

    August 2018

    Thank you for sharing your positive experience, Kari! We are always striving to learn from out customers and provide meaningful feature updates, and it's great to hear that MyCase has helped streamline communication within your firm. We look forward to our continued partnership!

  • Toni from The Watt Law Firm

    Number of employees: 2-10 employees

    August 2018

    Best on the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easiest most efficient software on the market. If MyCase doesn't have what you need then just tell them. They will have it for you later. Love love love this software.

    Pros

    EVERYTHING!! They listen to their customers needs and are always updating things to fit the needs of the users.

    Cons

    I wish I could click on a phone number from my phone and it call a client.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • William from William Ables Attorney at Law

    Number of employees: 2-10 employees

    August 2018

    Great service for the right price!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have had a great experience with MyCase. Any problems are handled quickly and without any problems.

    Pros

    The documents page is what I like most. I save on mailing my documents to my clients, and my clients like having access immediately to their paperwork and important documents.

    Cons

    The templates are a little difficult to navigate, but the more I use them the easier they get.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ann from Anderson Law Firm

    Number of employees: 2-10 employees

    August 2018

    You will not be disappointed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We love the app for our phones which helps with scheduling and capturing billable time when away from the office. Customer support is excellent and always receptive to suggestions for improving the software.

    Pros

    The software is easy to learn and use. Customer support is excellent.

    Cons

    I wish the software would integrate with outlook to make capturing time spent on emails easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: MyCase, MyCase

    August 2018

    "Hi Ann, thank you for your review! It's great to hear that your firm enjoys being productive away from the office using our mobile app. Fortunately, we do offer an integration with Outlook. You can find out how to sync your MyCase and Outlook accounts using the link below. If you have any additional questions or would like to share your feedback in more detail, please don¿t hesitate to reach out to our customer support team. https://help.mycase.com/s/article/Outlook-Plugin-Installation-Guide"

  • David from Law Office of David Meyer

    Number of employees: 2-10 employees

    August 2018

    The software is very good, the technical support is better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, I really like this product. The service is exceptional, the technicians really go above and beyond to fix the problem. Support will work to solve your issue, this is when other companies would tell you, well that is out of our scope. The support technicians, do their best to help you resolve these issues. That is real commitment to supporting a product. Two of my friends are using this now, and they report they are glad they changed to it.

    Pros

    Billing tracks well. Professional looking invoices and case tracking is very helpful. Notes, messages, etc.

    Cons

    Getting the developers to add features that would save time, seem to be ignored. The reports are not very robust.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ashley R. from Marchioni & Associates

    Number of employees: 11-50 employees

    August 2018

    Ease of Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using MyCase for about 4 years, and it makes my life as an attorney much easier and concise. I appreciate having everything for my files in one place, in an organized manner, with features to enhance the management of them.

    Pros

    Very user friendly, and all-inclusive of case management needs. I like that MyCase is consistently improving and adding features to make it a "one stop shop" for my files.

    Cons

    Runs at a slight delay sometimes, but then again, we're a bit spoiled in 2018 and expect everything in the blink of an eye.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    August 2018

    Would be great if everything worked

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, uncomplicated integrations.

    Pros

    MyCase has the best user interface of the PM software I have tried, and it has all of the integrations I need built-in.

    Cons

    Things just don't seem to work quite like they should. I had a lot of trouble doing things like importing, syncing, and other essential features of the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MyCase, MyCase

    August 2018

    Hello, thank you for providing this feedback. We are sorry to hear that you are having trouble. Our customer support team is eager to connect with you to hear more about your experience, help troubleshoot, and solve any issues you may be having. Please do not hesitate to reach out [support@mycase.com, (800) 571-8062]. We also encourage you to visit our Knowledge Center [https://help.mycase.com/s/], which has ample tutorials, FAQs, and training resources. We look forward to working with you and improving your experience!

  • Suzy from Houston, Thompson and Lewis, PC

    July 2018

    So far, I've found it to be very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Calendar is extremely easy to use. Also easy to view &/or set up appointments for other attorneys in the office. Also, time & billing is SO easy.

    Cons

    Having a little difficulty uploading batch files in that MyCase "not responding." I've found if I try to upload 5-8 files at a time, task is completed. Anything more than that & I'm stopped from completing the task.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: MyCase, MyCase

    July 2018

    Hi Suzy, thank you for your review! We are excited to hear that MyCase has been an easy way for you to streamline your practice. A member of our customer service team has reached out to you regarding your difficulty batch-uploading files, and will assist you in fixing the issue. Please feel free to reach out with any other feedback; we are always looking for ways to improve our customers' experiences.

  • Michelle from delancylaw

    Specialty: Litigation

    Number of employees: 2-10 employees

    July 2018

    It’s interface with Word leaves much to be desired and it is not very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Invoices to clients and payments through the portal is great. Clients can also directly access docs. Excellent features.

    Cons

    Just about everything else tends to be problematic. Customer support is virtually nonexistent in that they really expect you to figure it out yourself.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Emma, MyCase

    August 2018

    Hi Michelle, thank you for your honest feedback. We are sorry to hear about your experience. Our Customer Support team would love to hear your feedback in more detail and help improve your experience moving forward- please do not hesitate to reach out [Marielle.levy@mycase.com]. Let me know if you need anything else, and if you could let me know when the response is posted, that would be great!

  • Gregory from Van Horssen Law & Government, PLLC

    Number of employees: 1 employee

    July 2018

    Very well thought out and user friendly. Indispensable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Billing efficiency, case management efficiencies.

    Pros

    This is a superior case management and billing system. I rely heavily on MyCase in the day to day operation of my business.

    Cons

    The balance-forward and interest on past due balances, in the billing system is somewhat difficult to achieve. Other than that, I find very little to complain about with this system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ellen from Francisco Britton, LLP

    July 2018

    We use MyCase to manage around 200 cases - We use it to generate documents, maintain records, etc

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    MyCase is better than the other case management programs I have used; It interfaces with other programs, it has a good document processing feature, it is user-friendly and is continually improving, and it has extensive user tutorials and an excellent technical help chat-line (shout out to the customer support!). As a support staff in a small-to-mid-sized firm, I love it.

    Cons

    The calendar is slightly less versatile (we would like to set the default calendar entry time to 30 minutes rather than an hour and this doesn't seem to be available yet). But you know what? It really seems like the development team listens to suggestions and makes those improvements available.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Becky from The Office of Jeffrey Weaver, P.C.

    July 2018

    MyCase is very user-friendly and definitely a "one-stop-shop " for your firm.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Calendaring; and client time and billing - from inputting client time to generating the billing to recording payments received - very easy and efficient.

    Cons

    I cannot think of anything that I do not like! This program is inclusive of everything you need to operate your firm.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ruben from The Concrete Protector

    Number of employees: 11-50 employees

    July 2018

    I have had very good experiences with MyCase. It has been very useful, convenient and secure.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use and fast interface. Invoice feature is very convenient and easy to read. Definitely would recommend this software.

    Pros

    What I like the most about his software is that it allows you to pay for invoices within the platform. You can actually do payment and the invoice updates in real time. Very convenient.

    Cons

    So far I haven't really found any features that I don't like. MyCase has been very simple to use, very easy and very convenient and comfortable. I actually didn't spend too much time on the site at the same time because I could easily get on it, do what I needed to do and be done.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Communication Made Easy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I am a user on this one and let me tell you, it has made life a lot easier when dealing with situations that entail highly important information. I use this with attorneys to keep all the important information in one place. From emails, scheduled events, to payments. I am able to make payments through this program and never have to jump around to get what I need done. Everything is in one place. Every time something is updated in my account I received an email alert to my inbox. I am always up to date on appointments, invoice updates, documents being uploaded, or even just a simple message.

    Cons

    I wish they still had the app up and running for this. I began using after the app was taken down. That would really help with convenience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Muhammad from Q Soft Web & Software Solutions

    June 2018

    A great tool for law practitioners to manage their business and performance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    MyCase has an intuitive and easy to use interface which guide you through the application to fully utilize all the features of application.
    Sharing Cases and to do list with your team for collaboration is the best tool for any organization
    Time based billing and time tracking is also a good tool for time based cases.
    Invoicing is very good.

    Cons

    Pricing is too high for teams to manage with more users. Even for individuals its too high.
    For 10 users price per month is too much and they don't give discounts as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kamil from Kamil J Koleczko, PLLC

    June 2018

    Helps me stay organized and save time.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time saving, organization, easy billing and invoicing, keeping track of dates and progress of the case and being able to keep the client informed by having them log into the client portal to view all documents, dates and communications.

    Pros

    The ability to keep track of all aspects of the case, important dates, tasks, billing and secure communication with client.

    Cons

    The android app is constantly improving and adding features, but being able to invoice from the app is a major feature that it's still lacking.
    Integration with cloud backup would also be a nice feature, so that all documents uploaded to mycase would automatically sync with the cloud.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • David from Cohen Abuse Analytics Law, LLC

    Number of employees: 1 employee

    June 2018

    No learning curve. I was able to use it effectively right out of the box (so to speak).

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Much more efficient practice...and ease of sharing documents.

    Pros

    I like the fact that I don't need outside software to manage or share my documents. I also like off of my work product memos. The "notes" section of the program makes that very easy.

    Cons

    I would like a back button that gets me to a prior screen a bit more efficiently. In other words, rather than use the browser's back button, I think that there should be an integrated internal back button.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tim from Corbett Price, LLC

    Number of employees: 2-10 employees

    May 2018

    Comprehensive software at an affordable price. Has really streamlined our practice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined our practice management saving us considerable time and energy.

    Pros

    Clients seem to appreciate the availability of the online portal, as well as the ability to make secure payments online.

    Cons

    There had been some glitches on the app, but I haven't had any issues since the latest update. Other than that, I really don't have any complaints.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Donn from Law Offices of Donn M Coolidge

    May 2018

    Easy to use with great functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    VERY User friendly. I am by no means a techie, but I find the program so easy to use. I was up and running in just a couple hours.

    Cons

    I wish multiple client could be created in one case file. For example, if I represented 3 clients in a PI case, I would want one file created, but 3 separate sub-files for each client.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
Do you use MyCase?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 680-2046