MyCase Software

4.70 / 5 (358) FrontRunners

Our advisors have recommended this product 37 times in the last 30 days

About MyCase

MyCase is a cloud-based legal management solution that helps attorneys in small size law firms to manage communications with their clients and carry out daily business operations. The solution also provides functionalities for accounting and scheduling purposes.

MyCase offers users applications like time tracking, accounting, case management, contact management, and docketing. The solution can be accessed via computers and various mobile devices. Mobile application for iOS and Android devices are also provided.

Users can manage and sync their calendars to collaborate with clients and coworkers. MyCase facilitates electronic bill pay and notifications directly through mobile or desktop interfaces. It also offers integration with QuickBooks.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

358 Reviews of MyCase

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(282)

282

4 stars

(54)

54

3 stars

(16)

16

2 stars

(3)

3

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 358 results

November 2018

M. Wayne from Orrock, Popka, Tucker & Dolen

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Easy and Efficient Case Management

I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Pros

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Cons

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.

Response from MyCase

Replied December 2018

Thank you for your review. We are always grateful for customers like you that have been with us since the beginning, and who help us continue to improve and grow. We are sorry to hear that you have been having difficulties with the recent document and Dropbox updates, and a member of our product team has reached out to hear your feedback in more detail. We look forward to many more years of partnership and continuing to improve your experience!

July 2020

Rachael from Aminu Law Firm PLLC

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

4 Years and Counting...

Legal problems in family law and mediation.

Pros

What I like most are the E-signature and web payment.

Cons

MyCase continues to improve its software and has been very useful and effective in the legal industry. What I like the least is the 'workflow' - most likely because I don't understand how to use it yet. I prefer to open a new case, set the workflow, and it automatically checks the box on what needs to be done next.

Reasons for Choosing MyCase

It was not as expensive and easy to use. The interface is simple and straightforward... and did I mention that it's easy for potential clients to sign online. This feature alone has increased my client retention by 50%.

Response from MyCase

Replied August 2020

Hello Rachael, thank you for sharing your review! It is great to hear how MyCase has increased your client retention for an affordable price. Please do not hesitate to reach out to our support team at support@mycase.com with any questions or feedback regarding Workflows. We appreciate your continued partnership and feedback!

February 2021

Frank from Kokoszka & Janczur

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

MyCase

Use for all billing and time keeping. Remote/on-line payments have been a great benefit for my company.

Pros

That they are constantly improving and adding to the product. Customer support has been great at answering question.

Cons

More flexibility for types of bills that one can produce; ability to print "pre-bills" or draft bills to review before finalizing.

Reasons for Choosing MyCase

More features.

Reasons for Switching to MyCase

MyCase has more features

June 2020

Erin from Burton Law Firm

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

1.0

June 2020

Okay for a very small firm

Pros

The client portal feature of the software is great. (Although we got a lot of complaints about the app.)

Cons

The company rolls out updates CONSTANTLY and they don't seem to beta test any of them first! There are constantly issues. I can't even pull accurate reports, I informed the company of the issue over a year ago and they still haven't corrected it, so I can't pull accurate income or billable reports. They seem more interested in releasing "the next big thing" rather than focusing on basics and standard functionality, which is disappointing. Such as the calendar- it seems standard to be able to drag an event to a new time frame, have alerts, etc, but features on basics like that are missing. We tried to work with the developers and made the software work as long as possible, but in the end we made the decision to switch.

Reasons for Switching to MyCase

We had to have accurate figures on income and a product that fit the needs of our growing firm. The program is also not customizable at all- so if you don't set up your firm (including payment options) exactly like other firms, you're out of luck. And you better hope your clients pay the invoices in full each month, because any balance that forwards to a following month throw a wrench in their system and throws off all systems and numbers/reports.

Response from MyCase

Replied June 2020

Hi Erin, thank you for your honest review. We are sorry to hear about your experience, it is one of our primary goals at MyCase to add high-value features based on feedback from customerrs like you. A member of our product team has reached out to hear more about your firm's needs so that we can better partner with you moving forward. We hope to continue our partnership and greatly appreciate your feedback.

November 2020

Rahlita from Thornton Esquire Law Group

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Great Software

Great!

Pros

I like the ability to easily communicate with staff and clients about their legal issues. The automation is very good and allows tasks to be done in half the time without automation.

Cons

The lack of automation in the Leads section.

Reasons for Choosing MyCase

Clio was too expensive for the same features.