MyCase is a cloud-based legal management solution that helps attorneys in small size law firms to manage communications with their clients and carry out daily business operations. The solution also provides functionalities for accounting and scheduling purposes.

MyCase offers users applications like time tracking, accounting, case management, contact management, and docketing. The solution can be accessed via computers and various mobile devices. Mobile application for iOS and Android devices are also provided.

Users can manage and sync their calendars to collaborate with clients and coworkers. MyCase facilitates electronic bill pay and notifications directly through mobile or desktop interfaces. It also offers integration with QuickBooks.

Additional features include custom communication templates, case filing system, contact management, expense tracking and dedicated client portal.

MyCase also provides on-demand training webinars and customer support via phone, email and through an online knowledge base. It offers services to users that are billed monthly.

Time & Billing Dashboard
Time & Billing Dashboard
Time & Billing Dashboard
Case Listing
Case Listing
Time & Expense Summary
Time & Expense Summary
Calendar Event View
Calendar Event View
Calendar View
Calendar View
Attorney Dashboard
Attorney Dashboard

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



200 Reviews of MyCase

Overall rating

4.5 / 5 stars

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Boris from Ivan Constructions inc

Specialty:  Corporate

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Decent use for a small law firm

Does not stress the accounting aspect as much as it should.

Pros

It is easy to use with many youtube tutorials and self explanatory options if working the legal environment.

Cons

It needs a more sophisticated feature to collect payments and a more robust accounting system to make a complete system.

Ashley R. from Evans & Fox LLP

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

User friendly & efficient

Pros

MyCase has every single detail, document, e-mail, calendar notification and information needed for your files. It is essentially a one-stop shop. Couple that with the procedural ease-of-use, and MyCase is a no brainer for any business (especially law firm, in my opinion).

Cons

It runs a bit slow at times, but it's pretty nominal. May be attributed to the volume of my firm's files, however.

Gary from Early Life Forensic Law & Psychology

Specialty:  Litigation

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Nice Program...When It Works

Completely unacceptable to have a entire system go down for 6 hours on a very busy Friday business day. My C.O.O. invited several current and prospective clients for a demonstration, and 2 minutes into in, the entire system crashed.

Pros

Today was the first week that our clinic started using MyCase. Easy of use is exceptional. Training videos are exceptional. The product is imaginative in nature and designed perfectly for our unique needs.

Cons

The system went completely down today..4 hours and counting...in the middle of presenting to clients

Response: Emma, MyCase

September 2018

Hi Gary, we apologize for the frustration that the service interruption caused you. We know that MyCase is an important tool for your business, and we take that responsibility seriously. Glad to hear that you're seeing value with MyCase for your business—thank you for being a customer.

Sam from M&J

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easiest Complex Legal Support System to Use

My overall experience with MyCase is above outstanding. If I see an issue with the software or a need that I think could be addressed the support staff would waste no time in providing support and building something. I love the continued improvements a being made which makes me feel the support team is truly listening. The beautiful dashboard is easy, sleek and allows me to get to the important information quickly.

Pros

What I like most about MyCase is the ease of use. I can use it though an app or if I choose through a web browser on my portable devices. Each platform offers ease of use.

Cons

The only feature I wish the app platform had is the ability to see archived emails.

Matt from Matthew P. Gomez, Attorney at Law

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great software, Great price

I wanted software that integrated billing and made it simple to collect money. After all, what is the point of being highly organized if you aren't also making money. The billing is editable and straight forward and the easiest I have worked with. Calendar, case management and document integration are all great too! Definitely worth the money!

Pros

It is so easy to use, you just intuitively know how it works. Also, they encourage feedback for new features and release them often. The online help with videos and detailed instructions is awesome too!

Cons

Not really a complaint, but the graphics aren't as flashy as other software, but I take performance of looks any day.

Jeff from Bison Legal LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great practice management suite

Way easier time doing billing and keeping track of stuff.

Pros

Ease of creating invoices. Task management tools.

Cons

I wish some things were more customizable and that there could be some integration with dropbox and or notability to help with document management also I think the way of entering dates on the mobile platform is cumbersome sometimes and they took away the ability to copy text from case name to event title field which sucks

Response: MyCase, MyCase

September 2018

Hi Jeff, thank you for your review. With regards to document storage, we now offer an integration with Dropbox, which will allow you to easily view and edit documents stored in Dropbox through MyCase, without the need to download and re-save - any updates will be immediately reflected in MyCase. We appreciate your feedback regarding our mobile app and someone from our product team has reached out to get more details. Thank you again, we look forward to our continued partnership!

Lisa from Norton Wysong Law

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Maximizes Profitability

It has been an extremely positive experience and an incredibly good value. I capture so much more billable time due to the ease of time entries, and I save so much time generating Invoices.

Pros

I most like the ease of entering billable time and expenses, and the ease of generating Invoices.

Cons

I would like a calendar system that synchs with my Google/Gmail calendar.

Response: MyCase, MyCase

September 2018

"Hi Lisa, thank you so much for your review. It's great to hear that you find so much value in MyCase. Fortunately, we do offer an integration with Google calendar. You can find out how to sync your MyCase and Google accounts using the link below. If you have any additional questions or would like to share your feedback in more detail, please don¿t hesitate to reach out to our customer support team. https://help.mycase.com/s/article/How-do-I-link-MyCase-with-Google"

Nancie from Williams & Bell, PC

Specialty:  Family

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great product that could use a few tweaks.

I am going to have to look into another credit card processing that will not link with MyCase which is frustrating but the company that MyCase has contracted with is not good at best and very expensive to our company.

Pros

The product’s google like set up is very nice. Training new employees is a breeze and the software is very intuitive so normally people have no issue catching on.I like the layout generally and the options that you have managing accounting and case files. I love how it syncs with QuickBooks almost seamlessly.

Cons

Th new layout with recent activity as the first window when you pull up a case file is the WORST idea. Very annoying. The lack of response you get as a customer is frustrating at times especially when you put ina request or comment and then get no response. The lack of ability to use other credit card processing platforms is very frustrating given that the PayPros platform is one of the way more expensive options. The app often has issues “connecting” or logging on.

Response: Emma, MyCase

September 2018

Hi Nancie, thank you for your review! It is great to hear that MyCase has been easy to integrate with your firm, and it looks like you have recently transitioned onto MyCase payments since writing your review. With regards to your feedback on the Recent Activity view, a member of our product team has reached out to you to hear about your experience in more detail. Listening to customer feedback is one of our top priorities, and we look forward to improving your experience.

Victoria from Plante Law Firm, P.C.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Increased Price within a Few months of Membership/Poor Customer Servie

Customer service is very poor. Their focus is not on retaining customers but getting them in the door by failing to mention material information that a customer should know before becoming a member. When I requested to speak with a manager, the representative told me that she would see if someone was "willing" to return my call.

Pros

Billable Hours, Invoicing and that is about it.

Cons

Seemed complicated at times. They have no payment option for clients that is standard with the price like most providers.

Response: MyCase, MyCase

August 2018

Hi Victoria, thank you for your honest feedback. We place great importance on training our team to provide quality service with an emphasis on transparency surrounding our products and services. We're sorry to hear that your experience didn't reflect the quality of service we strive for. Our Customer Success manager has contacted you to listen and better understand your experience. We look forward to improving your experience moving forward!

Selene from AT Law Group

Specialty:  Litigation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

MyCase is a vital part to my success at the Firm!

Pros

I love how great the customer service team is with Mycase, whenever I have a question or issue you they are highly attentive and always follow up!

Cons

I wish we were able to personalize our tabs in regards to placement. Other than that I do not have any Cons

Danielle from Sentinel Law Group

Specialty:  Divorce

Number of employees:  2-10 employees

Ease-of-use

Functionality

August 2018

Transforming the workplace with one ideal program.

Our firm is learning to utilize this program more each day and it is making all of our jobs much easier by increasing efficiency.

Pros

This program seems to have endless possibilities for use within a law firm. It allows communication between clients and staff, and allows a secure storage place for documents in a place that clients can view as well. It promotes an awareness of schedule and time management, and (my favorite part) is a very convenient way to manage payments.

Cons

Some of the features are harder to locate. I think it could be made slightly more user friendly especially when it comes to designing workflows and updating documents.

Meredith from Parrish Trial Law, LLC

Specialty:  Personal Injury

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

A Great Product for the Price (Without Bells and Whistles)

Great product which covers all the basic requirements of case management software and a price that can't be beat. I'm still using it, but looking at other options as I grow to avoid some of the more time-consuming aspects/cumbersome aspects of the software.

Pros

Cost is minimal and allowed me to get up and running with case management software immediately upon starting my law firm. It covers the basics - central place for case details, contacts, and documents; repeating task lists and deadlines; calendaring; and integration with quickbooks and email (to an extent). There is an obvious need for this type of product and I'm glad it is/was available.

Cons

The email integration is cumbersome and essentially requires you to forward messages to MyCase and then sort them individually into the correct cases. It does recognize emails/contacts frequently used and suggests a case assignment, but you still have to go through each email one by one and affirm that suggestion to get it to import into the case. With just a small caseload, this is time-consuming and would not be manageable for large volumes of emails.

The documents are stored in MyCase and accessible from wherever you are. That's nice, but not as helpful for me since it requires you to download the document onto your computer from MyCase, read it or make changes, and then re-save in MyCase if changes are made. Since I am mostly using the same computer each time, I don't want/need to re-download documents every time. To avoid, I just go to where the document is saved on my computer, but then I'm toggling between MyCase and my desktop. There is no way to work on/view documents WITHIN MyCase, which would make a huge difference.

It is nice to know that documents are available just by logging in on any device, but it's not as useful for a solo with one main work computer without the ability to open the document without downloading it.

Response: Emma, MyCase

August 2018

Hi Meredith, thank you for the honest feedback. With regards to document storage, we now offer an integration with Dropbox, which will allow you to easily view and edit documents stored in Dropbox through MyCase, without the need to download and re-save - any updates will be immediately reflected in MyCase. Also, we're actively exploring ways to improve our email integration with the goal of making it less time-consuming to save a large volume of emails to your cases. We take customer feedback very seriously and can assure you that your review is taken into consideration moving forward. If you have any questions or further feedback, please do not hesitate to reach out to our Customer Success team! Thank you again for your review.

LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

Case management software for attorneys and paralegals

Pros

This software was definitely easy to use.

Cons

There are other softwares out there that have more features for about the same value.

Response: MyCase, MyCase

August 2018

Hello, thank you for your review. We would love to hear your feedback in more detail so that we can improve your experience. Please do not hesitate to reach out to our customer support team!

Kari from Law Office of Kari L. Hayles-Davenport, PLLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Love it!

Pros

It has streamlined communication between the office and clients. Our clients love the ease of accessing messaging, documents and calendaring. It has made practice and managing our clients and information so much easier. The customer service is exceptional. We do not hesitate to point out changes that we would like to see (either something that does not work or a feature that we would like to see added). It is clear that they are listening because it is not uncommon for us to see some of our feedback result in some change down the line. I cannot say enough positive things about the program.

Cons

I really have nothing to add here. Any time we have an issue with the program or there is something that does not function appropriately, we reach out to customer service and they are quick to help walk us through a solution or we see the solution come in an update at some point down the road.

Response: MyCase, MyCase

August 2018

Thank you for sharing your positive experience, Kari! We are always striving to learn from out customers and provide meaningful feature updates, and it's great to hear that MyCase has helped streamline communication within your firm. We look forward to our continued partnership!

Toni from The Watt Law Firm

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best on the market

Easiest most efficient software on the market. If MyCase doesn't have what you need then just tell them. They will have it for you later. Love love love this software.

Pros

EVERYTHING!! They listen to their customers needs and are always updating things to fit the needs of the users.

Cons

I wish I could click on a phone number from my phone and it call a client.

William from William Ables Attorney at Law

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great service for the right price!

I have had a great experience with MyCase. Any problems are handled quickly and without any problems.

Pros

The documents page is what I like most. I save on mailing my documents to my clients, and my clients like having access immediately to their paperwork and important documents.

Cons

The templates are a little difficult to navigate, but the more I use them the easier they get.

Ann from Anderson Law Firm

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

You will not be disappointed

We love the app for our phones which helps with scheduling and capturing billable time when away from the office. Customer support is excellent and always receptive to suggestions for improving the software.

Pros

The software is easy to learn and use. Customer support is excellent.

Cons

I wish the software would integrate with outlook to make capturing time spent on emails easier.

Response: MyCase, MyCase

August 2018

"Hi Ann, thank you for your review! It's great to hear that your firm enjoys being productive away from the office using our mobile app. Fortunately, we do offer an integration with Outlook. You can find out how to sync your MyCase and Outlook accounts using the link below. If you have any additional questions or would like to share your feedback in more detail, please don¿t hesitate to reach out to our customer support team. https://help.mycase.com/s/article/Outlook-Plugin-Installation-Guide"

David from Law Office of David Meyer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The software is very good, the technical support is better!

Overall, I really like this product. The service is exceptional, the technicians really go above and beyond to fix the problem. Support will work to solve your issue, this is when other companies would tell you, well that is out of our scope. The support technicians, do their best to help you resolve these issues. That is real commitment to supporting a product. Two of my friends are using this now, and they report they are glad they changed to it.

Pros

Billing tracks well. Professional looking invoices and case tracking is very helpful. Notes, messages, etc.

Cons

Getting the developers to add features that would save time, seem to be ignored. The reports are not very robust.

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Would be great if everything worked

Ease of use, uncomplicated integrations.

Pros

MyCase has the best user interface of the PM software I have tried, and it has all of the integrations I need built-in.

Cons

Things just don't seem to work quite like they should. I had a lot of trouble doing things like importing, syncing, and other essential features of the software.

Response: MyCase, MyCase

August 2018

Hello, thank you for providing this feedback. We are sorry to hear that you are having trouble. Our customer support team is eager to connect with you to hear more about your experience, help troubleshoot, and solve any issues you may be having. Please do not hesitate to reach out [support@mycase.com, (800) 571-8062]. We also encourage you to visit our Knowledge Center [https://help.mycase.com/s/], which has ample tutorials, FAQs, and training resources. We look forward to working with you and improving your experience!

Suzy from Houston, Thompson and Lewis, PC

Ease-of-use

Value for money

Customer support

Functionality

July 2018

So far, I've found it to be very user friendly

Pros

Calendar is extremely easy to use. Also easy to view &/or set up appointments for other attorneys in the office. Also, time & billing is SO easy.

Cons

Having a little difficulty uploading batch files in that MyCase "not responding." I've found if I try to upload 5-8 files at a time, task is completed. Anything more than that & I'm stopped from completing the task.

Response: MyCase, MyCase

July 2018

Hi Suzy, thank you for your review! We are excited to hear that MyCase has been an easy way for you to streamline your practice. A member of our customer service team has reached out to you regarding your difficulty batch-uploading files, and will assist you in fixing the issue. Please feel free to reach out with any other feedback; we are always looking for ways to improve our customers' experiences.


Displaying 1 - 20 of 200 reviews