--- title: "PracticePanther Legal Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PracticePanther Legal Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PracticePanther Legal Software is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/paypanther-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [PracticePanther Legal Software](https://www.softwareadvice.com/legal/paypanther-profile/) / PracticePanther Legal Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/paypanther-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/paypanther-profile/alternatives/) # PracticePanther Legal Software User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 529 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 430 reviews (81%) - 4 stars: 56 reviews (11%) - 3 stars: 23 reviews (4%) - 2 stars: 4 reviews (1%) - 1 star: 16 reviews (3%) ### Most mentioned pros - I like that my client can sign up for intakes from my website, log into the client portal for updates, and create documents with a mouse click. - Reliable legal software that improves organization, workflow, and team productivity efficiently and quickly - It has significantly improved our efficiency with document management and client billing. ### Most mentioned cons - One drawback is that some advanced features can be a bit complex for new users, creating a learning curve initially. - The client portal did not include a lot of the functionality we wanted for our clients. - The billing function was also something with which many clients seemed to struggle. ## PracticePanther Legal Software customer reviews Showing reviews 1-25 of 529 (page 1). ### A good option for case management - Overall rating: 5/5 - Reviewer: Nils W. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered An efficient, yet advanced case management system, that is enough for any solo practitioner. Quality customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Practice Panther utilizes a straightforward and easy to use interface. It's client onboarding and matter opening process is quick and easy. And, PP incorporates convenient solutions to its subscriptions, such as document signing, without the need to pay additional fees. #### Cons Although the interface is to the point, it does feel outdated. Some of the buttons and dropdown menus are a bit small. --- ### Almost complete… - Overall rating: 4/5 - Reviewer: Courtenay Elizabeth P. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed it but customer service has been somewhat challenging, as in no answers at the time of call. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Invoicing integration with WiseTime; convenient esigning of documents. #### Cons Time-tracking is not included but requires use of separate software #### Reasons for choosing PracticePanther Legal Software Appeared to incorporate more features (but not time-tracking) #### Vendor response Hi Courtenay, I'm glad you're enjoying PracticePanther and are taking advantage of our native eSign capabilities; however, we're sorry to hear that you were not able to get in contact with our Support team. We will have a member of our team reaching out to you shortly. Additionally, we did want to let you know that PracticePanther does actually offer native time-tracking capabilities included as a part of your subscription. These features allow you to track time from your computer or phone and bill for them right in the software, so you shouldn't need to rely on external software to keep up with your billable hours. Again, a member of our team will be contacting your shortly to set up a training so they can answer any questions you may have on the time tracking features available in your account. If you need anything else, please just let us know! Replied March 2025 --- ### Happy camper! - Overall rating: 5/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I have used PP for several years. Developers were easy to contact in the beginning, but staff has grown and support does the job now. I usually have new staff up and running within a few days with the basics - calendaring appointments, invoicing, card payments, setting up new clients. Thank you for a great product that keeps improving! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use - short learning curve, accessibility of support for problems and consideration of suggestions, frequent additions to functionality #### Cons There were a few glitches in its early years that were a nuisance, but they appear resolved now. It is a little pricey for a solo firm, but it makes practice much smoother! #### Reasons for choosing PracticePanther Legal Software Fits my practice better, initial pricing per station, quality and content of product --- ### Poor Integrations - Overall rating: 1/5 - Reviewer: Michael Q. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Every time I have to develop something against practicepanther's API I feel like I would rather be at the dentist #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros PracticePanther allows the attorneys to keep time and allows us to keep our open matters in a centralized location. #### Cons I work for a law firm that uses PracticePanther. I have to say, as a software engineer, that aside from some SOAP interfaces I've had to deal with, PracticePanther has the worst public-facing API I have ever seen. It has not been updated in 10 years and it is completely unrepresentative of the data that you can get from clicking around the app. This is an issue for me because PracticePanther's reporting dashboards are horrendous. For an app that is geared toward running a business, there is very little in they way of actually reporting how your employees are (or are not) bringing in revenue. For this reason, I've built an entire ETL layer over what little, poorly formatted, data I can gather from the API and stitched it into nice dashboards complete with alerting via various channels and my own endpoints for querying. This is actually useful for the business' stakeholders. It's gotten to a point where I am at this very moment writing a selenium scraper to go get things from the website. Every request I make to push updates to the API are ignored. Aside from the API, the application has also changed very little over the past decade. #### Reasons for choosing PracticePanther Legal Software I considered these other products because they are law firm management softwares --- ### Very good value for the money, but could use more work. - Overall rating: 4/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I was pleased with PracticePanther but we had to make a switch because its lack of document management and lack of a robust client portal made other options more attractive for us and our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PracticePanther did an excellent job with its ease of use, customer support, and value for the money. It's interface from the perspective of the lawyer and staff user was exceptional. #### Cons I was not as pleased with the document management function. Because it was not integrated, it required a different system to share documents with clients. The billing function was also something with which many clients seemed to struggle. The client portal did not include a lot of the functionality we wanted for our clients. #### Reasons for choosing PracticePanther Legal Software Primarily cost was the deciding factor for Clio. Ease of use for us was the deciding factor for MyCase. #### Reasons for switching to PracticePanther Legal Software At the time we made the switch, Tabs did not have a usable online function and its cost for entry was too high. Also, our local Tabs rep who was to help with it was very bad. --- ### Practice Panther is a great program - Overall rating: 3/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Practice Panther did the job. We were able to use it without any complications. The transition was easy and uneventful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Practice Panther was simple to use. I used it for a brief time and I was able to keep everything organized. #### Cons I would have liked Practice Panther to have a separate organized section for each case. It was hard to navigate the docs as they were all lumped together. #### Vendor response Hi Jennifer - we're glad to hear that you enjoyed your time using PracticePanther and found the features, value, and ease-of-use to be so great. Our team strives to deliver the best product we can to our users. If you have the time, our team would love to connect with you to hear more about your experience navigating your documents in the platform. Replied December 2025 --- ### Efficient and User-Friendly Legal Management Tool - Overall rating: 5/5 - Reviewer: Roshni S. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with PracticePanther Legal Software has been positive. It offers a well-structured platform for managing cases, tracking time, and organizing client information efficiently. The interface is user-friendly, and automation features help save time in daily operations. While there are minor areas for improvement, the software is reliable and enhances overall productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PracticePanther is highly intuitive and easy to use, making case management and task tracking very efficient. I particularly liked its automation features, time tracking, and centralized client data, which help streamline workflows and improve overall productivity. #### Cons One drawback is that some advanced features can be a bit complex for new users, creating a learning curve initially. Additionally, occasional lag and limited customization in certain areas can impact the overall user experience. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: david M. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Its been amazing im truly happy with the product and service and will continue using it for as long as i can thankyou. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are very up to date on all the latest technology, which is super crucial for what i need and must have at my job. #### Cons They sometimes have lagging issues with the server but it could only be for me and my end. thats all i have a issue with --- ### ​Streamlined Case Management Made Easy - Overall rating: 5/5 - Reviewer: TERRIYANNA I. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PracticePanther is a powerful, all-in-one solution for legal practice management. It has significantly improved our efficiency with document management and client billing. It’s reliable and helps keep everything organized in a high-pressure environment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is excellent for keeping case files, documents, and contacts all in one place. It makes law firm management much more streamlined. #### Cons While the basics are easy, some of the deeper document automation tools take a little more time to set up and master. --- ### Efficient Legal Software for Managing Cases and Billing - Overall rating: 5/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Reliable legal software that improves organization, workflow, and team productivity efficiently and quickly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy case management, billing, and client communication tools that save time daily. Every time you use it #### Cons Some advanced features take time to learn, and pricing may be high for small firms just starting out. --- ### Panther Experience - Overall rating: 5/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Easy to use and well priced compared to competitors. Able to tailor to what we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use - like the billing mass number option in lieu of on entry at a time. Big time saver to do 10 and a time. #### Cons Limited reports on payments - hard to see payment dates and run reports on money that came in one year for prior years time. #### Reasons for choosing PracticePanther Legal Software Price and Tailor services to what we need. #### Reasons for switching to PracticePanther Legal Software Needed cloud based software not only on desktop --- ### good interface, terrible billing if you have more than 5 clients, and terrible reporting suite - Overall rating: 3/5 - Reviewer: Hugh R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered average. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros clients like the interface, auto posting of lawpay and accounts for trust versus other payments with ease. #### Cons The billing every month is SO PAINFUL. To review bills or edit them, you have to open every invoice in a separate window. There is no "next" button to review invoices like every other billing platform out there. When asked about adding this, the response from PP is they will check with the development team. Clearly their developers didnt actually try out invoice review/edits for more than a few clients at a time. This is not a good solution if you have more than 5 clients. The task management also doesnt send notifications to all those tagged in the tasks, and if you assign tasks but are not the one assigned to do them, you cant track the progress. So we are using Asana instead so now using two platforms instead of one integrated solution. #### Reasons for switching to PracticePanther Legal Software the customer interface appeared to be better, the reporting was allegedly better but have found that the reporting in PP is fixed, you cant customize reports that help with comp reporting. #### Vendor response Hi Hugh, Thank you so much for your review, I can see how this would be helpful. Ease of use stands at the top of our priority list, so we always appreciate feedback from our users. We've received your request for this feature and the development team has been notified. Thanks again for your time, please feel free to reach out to us if there is anything we can help you with. Replied January 2021 --- ### Easy to use and understand - Overall rating: 5/5 - Reviewer: Eureka D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Practice Panther has been very user friendly since I first started using. The support is awesome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Practice Panther is very easy to use and understand. The billing and invoicing are a plus and what's even better clients can pay directly from invoices which saves time tracking payments #### Cons I can't say that I have experienced any "cons" using Practice Panther. --- ### Practice Phanter Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent software. Upload and download is fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Friendly and simple interface. Easy to use. #### Cons Expiring login. Needs to log in every few minutes. --- ### PracticePanther has cut the amount of time I spend on my office management duties by about 65%. - Overall rating: 5/5 - Reviewer: Tara M. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Before PracticePanther my client information was all over my computer. I kept track of billable hours and financials in Exel, client emails in Google, and my forms (intake, representation, agreements, court filings etc) in Word. This meant in order to have everything as it pertained to a specific client in one place, I had to print everything out. And, I was using nonlegal software to send out billing invoices which lead to long hours of transcribing information from Excel to the service I was using. The rate of error of retyping information like addresses or agreements or billable hours into different software programs was high. I am a solo practitioner who does not have a clerk, secretary or paralegal. So after a long day of work, I then had to become the marketing, IT and accounting departments. I spent a lot of time doing things two and three times. I knew I needed a case management system but was afraid it would be too expensive or time consuming to learn. After doing my due diligence I found PracticePanther. Not only was PP one of the most affordable options out there, they had very intuitive methods of doing things so the learning curve did not take much time. Now anything and everything pertaining to a specific client is kept in one place. All billables, emails, evidence, representation agreements I even enter details of phone calls and meetings I have on matters in the Notes section for each matter so I have a documented history of what was discussed on what day. PracticePanther has cut the amount of time I spend on my office management duties by about 65%. I use that time to grow my practice, network or do pro bono work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the IT help, the invoicing system and the templates feature. I had a lot of questions and needed a lot of help in the beginning. Being able to schedule times to discuss my issues with the IT guys at PracticePanther was great. The fact that they can take over your computer remotely so they can see what you see in real time is even better. Their response time to non-scheduled issues is pretty fast. I have also found their FAQs and how to videos to be extremely helpful but having a live person to speak with who can access your computer is just as good as having someone standing next to me while I work. The invoicing system is phenomenal. It keeps track of all of my client banking accounts. I can see at any time how much is in my IOLTA account, how much is in my operating account, how much a client owes, how much a client has paid and how much I have billed a client but not yet invoiced. I can do this client by client, matter by matter or as an overall total. LawPay is free if you sign up through PracticePanther which is awesome because it handles my credit card transactions and when a client pays, it automatically updates my invoicing and accounts. PracticePanther also knows how to deduct things from a client's retainer when sending out an invoice so you don't have to worry about that either. Their timing device feeds right into the system. It is awesome. --- ### Powerful program and well worth the money! - Overall rating: 5/5 - Reviewer: Dorothy R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered PracticePanther has resolved issues with missed appointments and deadlines by easily tracking the same on a shared calendar that all members of the firm can see at a glance while in office and remotely when away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to integrate from previous case management system, and a dream to use since doing so. Couldn't ask for a better, more user friendly product. #### Cons Only thing we haven't liked is the ability to calendar multiple cases on one event, but PracticePanther software developers have promised to look into this feature. #### Reasons for switching to PracticePanther Legal Software Amicus Attorney became cost proclusive and PracticePanther offered to do all that AA was doing at a much better price. Transition was easy and happened without a single glitch. Love their tech support, as we've always had very fast response time to minor issues encountered when we began using the product. After just a few weeks it has run without the need to rely on support, but always nice to know it is there if needed! --- ### It has really changed the way we interact with our customers - Overall rating: 5/5 - Reviewer: Hossam M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience is amazing. I love this software and it makes my life so much easier. I would recommend him to anyone who owns a law firm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Look and experience became one in every of our figuring out elements to align with PracticePanther. It's exceedingly smooth to use, and maximum of your facts is to be had on every occasion you want it. In immigration law, there are a variety of very vital dates and data to hold music of, so being capable of create all of the custom fields we wanted became a large win. I additionally love how smooth it's miles to hold music of our bills. We can mechanically music who made the payment, after which comply with up with every person we nonetheless want to get hold of from. Giving our clients greater transparency actually indicates that we will use generation to enhance our services. #### Cons There are very few things I don't like about this software. One of the most important things when you want to switch editions is that you have to go back to the customer profile and then back to the editions before switching to a new one. It's very time consuming because you have to wait for it to load. --- ### Amazing program! - Overall rating: 5/5 - Reviewer: Scott M. W. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice. #### Cons Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team. #### Vendor response Thank you so much Scott for the extra kind feedback! Replied November 2018 --- ### Terrible practice management software - Overall rating: 1/5 - Reviewer: Jeff P. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered When you sign up, you'll get an invitation to a live webinar two weeks out. Totally unhelpful for someone trying to get up and running. I have been using PracticePanther for about one month, and I'm already considering changing to another PMS. The money I spent on PracticePanther is a sunk cost. I really think I should just cut my losses because if I don't, I'll end up spending a lot of time trying to manage and work around the software. I really don't feel like it's saving me any time at all. I would probably be better off with T-sheets, Quickbooks, and Law Pay only. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Clients can pay online. I honestly can't think of anything else to say. #### Cons Where do I start? The time keeping function is terrible. You cannot edit start and stop times. You cannot start and stop multiple timers in the mobile app. The software auto-saves frequently, and when it does, it moves the cursor in the entry to the end of the text. This is annoying. You cannot start a timer and then add the client-matter without causing the time to round up. The syncing with G Suite is bad. The software will not sync with all the fields in Google Contacts, and the "custom fields" in PracticePanther do not sync into Google Contacts. This results in a lot of duplicate data entry, which is what I was trying to void with practice management software. The software does not sync will with Google Drive well at all either. Apparently, you can't have any folders in Google Drive with the same name. For example, Client_01\general and Client_02\general would result in an error and none of your Google Drive documents will be visible in PracticePanther. The software billing feature is terrible. First, you cannot have multiple companies or entities tied to the same individual. Thus, if you have a contact who owns multiple businesses that are clients, you will not be able to list all those businesses under the client's name. To make matters worse, you can only email invoices to individuals who are listed under the company. I had to create multiple dummy contacts called "Accounts Payable" just so that I could email my clients their invoices. I ran out of space. #### Vendor response Hi Jeff, Thank you so much for taking the time to join our team on a training call, and for discussing the features and functionalities you would like to see incorporated into the software on our follow up call. As mentioned, some of the functionalities, specifically regarding Google, are limited by our integration partners. However, we will, of course, update you if any of the discussed functionalities change at any point. We are constantly working on improving our user experience and your comments and feedback are greatly appreciated. Thanks again for your time, please feel free to reach out to us if there is anything we can help you with. Replied June 2019 --- ### Slow and often times down. - Overall rating: 2/5 - Reviewer: Thad S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered When it's working properly, it is easy to use and intuitive. Unfortunately, it gets hung up a lot when you're trying to sort activities and task lists. It seems to be down quite often on Monday mornings. At least once or twice a month in the last six weeks or so. It's down right now (Tuesday, July 2, 2019) and my firm of 27 people cannot use the software. It was down last week for over an hour. Yesterday, it was getting hung up when I was trying to view the "task list" and there are several tasks that I needed to complete for my clients. In the past, the calendar kept getting hung up and our front desk team of three people had to keep our clients on hold for extended periods while they were waiting for the program to load. We went through their customer service channels and ask them nicely and with increasing urgency to please resolve the issue. Nothing happened until we posted a negative review and they fixed it within a day. Then they caused by telephone and asked us to take down the negative review. I'm starting to wonder whether they actually work weekends in order to do system maintenance of the program is not down during the week. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's very intuitive which makes it easy to use. It integrates well with Law Pay. #### Cons It gets hung up a lot. The program is down for long stretches during the workday. #### Vendor response Hi Thad, Thank you so much for your review. Ease of use stands at the top of our priority list, so we're glad to hear that you find PracticePanther to be intuitive. We pride ourselves with an uptime of 99.9% and we do apologize for any slowness you may have experienced over the past month. We have seen higher than usual spikes on the server and have implemented upgrades to scale our environments which should prevent these slowness occurrences in the future. Regarding July 2, there was a widespread issue with an application PracticePanther utilizes called CloudFlare that caused errors for some of our users. For immediate server updates, you can also subscribe to our Status Page to receive real time server status updates: https://practicepanther.statuspage.io/ We apologize for this inconvenience, understand your frustration, and appreciate your feedback. Replied July 2019 --- ### Solo Practice Law Firm - Overall rating: 5/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Practice Panther has been great with helping me stay on track with my QuickBooks accounting; and staying organized with client files. As a solo practitioner, it was important for me to be able to do all things necessary to maintain a viable business, and perform at a peak level for my clients while juggling every hat. Practice Panther has exceeded my expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, and tutorials that allowed me to quickly gain the requisite knowledge for utilizing each feature were absolutely critical to starting my law firm. One of the greatest assets to Practice Panther is its amazing team. I love the one on one trainings, and how many of the features I had questions about were already on the agenda for discussion (provided by the team member conducting the training ahead of time). Thus, saving me time, and only needing me to add additional ones, if necessary. I love the tutorials, templates, pop ups, and live chat features. Live chats have been so helpful in a pinch when I encounter a new challenge with things like linking two client matters together. I love how links to possible video tutorials pop up, while I am waiting for a team member to reply, to see if my question can be answered with one of the step by step videos . I use those videos for future references all the time. #### Cons There is nothing I do not like about the software. I only had one hiccup with syncing the LawPay feature with Practice Panther, and one of my client's could not submit their credit card payment online. There was an additional step after your LawPay account is approved, and you must go into your Practice Panther account settings to select the banking accounts that you want to use with LawPay. There were no instructions for this step in the process. However, this appeared to be more of a LawPay issue due to the 3 day time delay for approving the LawPay account. Because Practice Panther is so easy to use, I was actually able to figure out where the problem was, and get my client's payment through within a few minutes. Both Practice Panther and LawPay were quick on responding to the issue, and did an amazing job. --- ### Simple sophisticated software that will simplify your practice - Overall rating: 5/5 - Reviewer: Richard F. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered This is a complete solution for my practice. I am a single solo so the document automation, notes, time entries and billing are a great way to save time and effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best features of the software is not so much a feature but the logic employed in designing the flow of data. I have used a number of the more popular programs and can heartily recommend this as the best I have found. The ease of use makes it a top choice if you have staff that will use it. I am a single solo and it is not one of my concerns yet. But, I can't see anyone not understanding the flow of information. The automation is superb. Document assembly is easy and logical. One of the best features is the Forms generator. Email the form to your client or prospective client - they fill it out - and it goes right into your data. No need to waste time inputting names, addresses, phone numbers, email addresses, and any other data you would like to have handy in your file. Tracking time is a breeze as is generating invoices, tracking retainer accounts, tracking trust accounts and more (I find the accounting component more than meets my needs). Over time you will come to rely on the information in the program over the physical file. It has become my organizational hub for all that I do. #### Cons I would like to see a thick book explaining all the capabilities and limits. The support people are great and can answer any question - I just like to read it and push the software to its limits. I have used PP for some time - moving to another package for some time. At twice the price - it did less. In my brief time away the product dramatically improved & I am back and very happy. --- ### Law Firm Owner - Overall rating: 5/5 - Reviewer: Lauren B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered I researched and tested several similar law practice management programs, having never been exposed to anything prior to opening my own firm (old firm used calendar and a phone book, combined with Outlook). I found PP to be the easiest to implement, learn the features (and plenty of online guides and tutorials) and most cost-effective option! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of PP is paramount! I have found it very simple to use, invite clients to use, and for staff to train and use. #### Cons I dislike the cost of using PP to collect credit card payments from clients, and I dislike that I cannot assign more than a single email to a client account/matter. --- ### Mack & Associates - Overall rating: 5/5 - Reviewer: Katelyn P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very user friendly, the simplified billing process makes things easy to use. #### Cons Integration and flowing into Quickbooks has given some issues. A better concept and/or training on the syncing would be helpful. #### Reasons for switching to PracticePanther Legal Software Ease of use and client portal --- ### Unsophisticated system paired with poor customer support - Overall rating: 1/5 - Reviewer: Iris S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Sales rep was very proactive and made all glorious representations when he tried to sell us the software, seemingly really proud and confident in the product. When we decided to give it a try by purchasing licenses for our CRM & Marketing team, he disapproved the approach and maintained that the step-by-step implementation is the worst approach in his experience. We took his representations in good faith and purchased full licenses for all our staff. However, after many attempts trying to make the software work, we realized the CRM and automation is really poorly designed, unreliable, and is wasting us more time using the software then using our established system. Surprisingly, when we express intent to cancel our subscription, nobody from the company responded to our request for an entire week, and our [SENSITIVE CONTENT] came back one week saying that they will not refund the prepaid fee, and we will just have to use it or leave it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Seemingly straightforward and easy to get started #### Cons Terrible CRM, poor coding makes workflow and automation essentially nonexistence, inefficient design, lack of many critical and essential functions, insufficient customizations, unprofessional customer supports. Overall it just looks like a legal software designed by some amateurs that just have no idea of what's CRM or legal work management. #### Reasons for choosing PracticePanther Legal Software We thought they have the best customer service. #### Vendor response Hi Iris We appreciate your feedback and apologize that the program was not an initial fit for you and your team. We encourage you to read through our help articles for any tips you may need in a pinch which can be found here https://www.practicepanther.com/support/ or to reach out to support at help@practicepanther.com. Replied December 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/legal/paypanther-profile/reviews/?page=2) --- PracticePanther Legal Reviews, Pros and Cons - 2026 Software Advice