--- title: "PracticePanther Legal Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PracticePanther Legal Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PracticePanther Legal Software is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/paypanther-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [PracticePanther Legal Software](https://www.softwareadvice.com/legal/paypanther-profile/) / PracticePanther Legal Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/paypanther-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/paypanther-profile/alternatives/) # PracticePanther Legal Software User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 529 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 430 reviews (81%) - 4 stars: 56 reviews (11%) - 3 stars: 23 reviews (4%) - 2 stars: 4 reviews (1%) - 1 star: 16 reviews (3%) ### Most mentioned pros - Reliable legal software that improves organization, workflow, and team productivity efficiently and quickly - The billing and invoicing are a plus and what's even better clients can pay directly from invoices which saves time tracking payments - It has significantly improved our efficiency with document management and client billing. ### Most mentioned cons - The client portal did not include a lot of the functionality we wanted for our clients. - The billing function was also something with which many clients seemed to struggle. - One drawback is that some advanced features can be a bit complex for new users, creating a learning curve initially. ## PracticePanther Legal Software customer reviews Showing reviews 1-25 of 529 (page 1). ### A good option for case management - Overall rating: 5/5 - Reviewer: Nils W. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered An efficient, yet advanced case management system, that is enough for any solo practitioner. Quality customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Practice Panther utilizes a straightforward and easy to use interface. It's client onboarding and matter opening process is quick and easy. And, PP incorporates convenient solutions to its subscriptions, such as document signing, without the need to pay additional fees. #### Cons Although the interface is to the point, it does feel outdated. Some of the buttons and dropdown menus are a bit small. --- ### Very good value for the money, but could use more work. - Overall rating: 4/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I was pleased with PracticePanther but we had to make a switch because its lack of document management and lack of a robust client portal made other options more attractive for us and our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PracticePanther did an excellent job with its ease of use, customer support, and value for the money. It's interface from the perspective of the lawyer and staff user was exceptional. #### Cons I was not as pleased with the document management function. Because it was not integrated, it required a different system to share documents with clients. The billing function was also something with which many clients seemed to struggle. The client portal did not include a lot of the functionality we wanted for our clients. #### Reasons for choosing PracticePanther Legal Software Primarily cost was the deciding factor for Clio. Ease of use for us was the deciding factor for MyCase. #### Reasons for switching to PracticePanther Legal Software At the time we made the switch, Tabs did not have a usable online function and its cost for entry was too high. Also, our local Tabs rep who was to help with it was very bad. --- ### Happy camper! - Overall rating: 5/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I have used PP for several years. Developers were easy to contact in the beginning, but staff has grown and support does the job now. I usually have new staff up and running within a few days with the basics - calendaring appointments, invoicing, card payments, setting up new clients. Thank you for a great product that keeps improving! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use - short learning curve, accessibility of support for problems and consideration of suggestions, frequent additions to functionality #### Cons There were a few glitches in its early years that were a nuisance, but they appear resolved now. It is a little pricey for a solo firm, but it makes practice much smoother! #### Reasons for choosing PracticePanther Legal Software Fits my practice better, initial pricing per station, quality and content of product --- ### Love it! Great product - Overall rating: 5/5 - Reviewer: Tenequia L. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend any company that needs to manage clients, entrepreneurs to get this product. It’s so easy to use and it makes managing clients a breeze #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how practice panther made it easy for me to manage clients and appointments. It cut my work time in half. #### Cons Practice panther was great I don’t have any dislikes about this particular product. It’s absolutely great --- ### Perfect for small firms - Overall rating: 5/5 - Reviewer: Clinton D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My firm has used Practice Panther for 5+ years without any issue. It has grown with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using Practice Panther is intuitive largely because of the logical graphic layout. Things are exactly where you think they should be. My staff has needed very little time to come up to speed on Practice Panther. #### Cons I have no complaints. I would, however, make the colors customizable per user for fun. #### Reasons for choosing PracticePanther Legal Software Ease of use. Clarity of graphics. Logic of functional layout. --- ### Practice Panther is a great program - Overall rating: 3/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Practice Panther did the job. We were able to use it without any complications. The transition was easy and uneventful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Practice Panther was simple to use. I used it for a brief time and I was able to keep everything organized. #### Cons I would have liked Practice Panther to have a separate organized section for each case. It was hard to navigate the docs as they were all lumped together. #### Vendor response Hi Jennifer - we're glad to hear that you enjoyed your time using PracticePanther and found the features, value, and ease-of-use to be so great. Our team strives to deliver the best product we can to our users. If you have the time, our team would love to connect with you to hear more about your experience navigating your documents in the platform. Replied December 2025 --- ### Efficient and User-Friendly Legal Management Tool - Overall rating: 5/5 - Reviewer: Roshni S. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with PracticePanther Legal Software has been positive. It offers a well-structured platform for managing cases, tracking time, and organizing client information efficiently. The interface is user-friendly, and automation features help save time in daily operations. While there are minor areas for improvement, the software is reliable and enhances overall productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PracticePanther is highly intuitive and easy to use, making case management and task tracking very efficient. I particularly liked its automation features, time tracking, and centralized client data, which help streamline workflows and improve overall productivity. #### Cons One drawback is that some advanced features can be a bit complex for new users, creating a learning curve initially. Additionally, occasional lag and limited customization in certain areas can impact the overall user experience. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: david M. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Its been amazing im truly happy with the product and service and will continue using it for as long as i can thankyou. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are very up to date on all the latest technology, which is super crucial for what i need and must have at my job. #### Cons They sometimes have lagging issues with the server but it could only be for me and my end. thats all i have a issue with --- ### ​Streamlined Case Management Made Easy - Overall rating: 5/5 - Reviewer: TERRIYANNA I. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PracticePanther is a powerful, all-in-one solution for legal practice management. It has significantly improved our efficiency with document management and client billing. It’s reliable and helps keep everything organized in a high-pressure environment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is excellent for keeping case files, documents, and contacts all in one place. It makes law firm management much more streamlined. #### Cons While the basics are easy, some of the deeper document automation tools take a little more time to set up and master. --- ### Efficient Legal Software for Managing Cases and Billing - Overall rating: 5/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Reliable legal software that improves organization, workflow, and team productivity efficiently and quickly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy case management, billing, and client communication tools that save time daily. Every time you use it #### Cons Some advanced features take time to learn, and pricing may be high for small firms just starting out. --- ### Amazing Software - Overall rating: 5/5 - Reviewer: Noah K. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic experience. We started on the lowest pricing tier (which already comes with 90% of what you need) and as our practice grew and we wanted to add some additional efficiencies (like automating through Zapier and ToDoist, etc.), we slowly grew to the highest tier, which adds a lot more integration. Also, their customer service is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to integrate all of the features expected of a legal management software in one, but in such a intuitive way. #### Cons Nothing. I am very happy with it. We've been using it for 2 years and they keep adding great additional features as we and other request them, but its still not clunky. #### Reasons for choosing PracticePanther Legal Software We tested other products including Clio and MyCase and decided with Practicepanther. Its been great. --- ### Long Term PracticePanther User - Overall rating: 5/5 - Reviewer: LaJoyce P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered It has been a wonderful experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I've been a PracticePanther user for four years now. The most important factor in my selecting PracticePanther was the ease of use. With my prior software, I had to hire independent contractors and pay for "maintenance agreements" just to have access to the help desk. With PracticePanther, their support team can assist. More important, they have videos that will walk you through the process of setting up the various systems and integrations. Finally, I love the integrations. PracticePanther integrates with Microsoft Office, Box, Dropbox and Quickbooks. Your information stays in it's original locate with seamless access from PracticePanther. #### Cons Initially, there was a big push to produce new features. I'm not seeing new features coming out as frequently. However, I would note the quality of the new features, e.g., workflows with conditional logic and e-signatures. #### Reasons for choosing PracticePanther Legal Software Ease of use, did not require me to hire independent contractors and the integrations. #### Reasons for switching to PracticePanther Legal Software Lack of technical support. In 8 years, I was never able to get the program to work in functional capacity. --- ### Easy to use and understand - Overall rating: 5/5 - Reviewer: Eureka D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Practice Panther has been very user friendly since I first started using. The support is awesome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Practice Panther is very easy to use and understand. The billing and invoicing are a plus and what's even better clients can pay directly from invoices which saves time tracking payments #### Cons I can't say that I have experienced any "cons" using Practice Panther. --- ### Practice Phanter Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent software. Upload and download is fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Friendly and simple interface. Easy to use. #### Cons Expiring login. Needs to log in every few minutes. --- ### PracticePanther has cut the amount of time I spend on my office management duties by about 65%. - Overall rating: 5/5 - Reviewer: Tara M. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Before PracticePanther my client information was all over my computer. I kept track of billable hours and financials in Exel, client emails in Google, and my forms (intake, representation, agreements, court filings etc) in Word. This meant in order to have everything as it pertained to a specific client in one place, I had to print everything out. And, I was using nonlegal software to send out billing invoices which lead to long hours of transcribing information from Excel to the service I was using. The rate of error of retyping information like addresses or agreements or billable hours into different software programs was high. I am a solo practitioner who does not have a clerk, secretary or paralegal. So after a long day of work, I then had to become the marketing, IT and accounting departments. I spent a lot of time doing things two and three times. I knew I needed a case management system but was afraid it would be too expensive or time consuming to learn. After doing my due diligence I found PracticePanther. Not only was PP one of the most affordable options out there, they had very intuitive methods of doing things so the learning curve did not take much time. Now anything and everything pertaining to a specific client is kept in one place. All billables, emails, evidence, representation agreements I even enter details of phone calls and meetings I have on matters in the Notes section for each matter so I have a documented history of what was discussed on what day. PracticePanther has cut the amount of time I spend on my office management duties by about 65%. I use that time to grow my practice, network or do pro bono work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the IT help, the invoicing system and the templates feature. I had a lot of questions and needed a lot of help in the beginning. Being able to schedule times to discuss my issues with the IT guys at PracticePanther was great. The fact that they can take over your computer remotely so they can see what you see in real time is even better. Their response time to non-scheduled issues is pretty fast. I have also found their FAQs and how to videos to be extremely helpful but having a live person to speak with who can access your computer is just as good as having someone standing next to me while I work. The invoicing system is phenomenal. It keeps track of all of my client banking accounts. I can see at any time how much is in my IOLTA account, how much is in my operating account, how much a client owes, how much a client has paid and how much I have billed a client but not yet invoiced. I can do this client by client, matter by matter or as an overall total. LawPay is free if you sign up through PracticePanther which is awesome because it handles my credit card transactions and when a client pays, it automatically updates my invoicing and accounts. PracticePanther also knows how to deduct things from a client's retainer when sending out an invoice so you don't have to worry about that either. Their timing device feeds right into the system. It is awesome. --- ### Powerful program and well worth the money! - Overall rating: 5/5 - Reviewer: Dorothy R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered PracticePanther has resolved issues with missed appointments and deadlines by easily tracking the same on a shared calendar that all members of the firm can see at a glance while in office and remotely when away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to integrate from previous case management system, and a dream to use since doing so. Couldn't ask for a better, more user friendly product. #### Cons Only thing we haven't liked is the ability to calendar multiple cases on one event, but PracticePanther software developers have promised to look into this feature. #### Reasons for switching to PracticePanther Legal Software Amicus Attorney became cost proclusive and PracticePanther offered to do all that AA was doing at a much better price. Transition was easy and happened without a single glitch. Love their tech support, as we've always had very fast response time to minor issues encountered when we began using the product. After just a few weeks it has run without the need to rely on support, but always nice to know it is there if needed! --- ### Easy to use practice management software with top-end functionality at low price - Overall rating: 5/5 - Reviewer: Zach N. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Easy of keeping track of deadlines and client contacts. Overall, the best practice management software I have seen for the price. I would say this performs better than CLIO (I've used it with ALL of the add-ons), way better than AMICUS and MyCase and similar to ABACUS. They need to add a matter pre-billing function to run attorney's fees reports and allow you to copy/paste e-mails into the matter, but otherwise this is a perfect solution for most practitioners. Unless you are using the rules-based calendaring in ABACUS or Westlaw's Firm Central, I have not seen a product that is nearly as useful on the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Unlike a number of the cheaper practice management software programs on the market today, Practice Panther has a wide range of functions within the software which are easy to use. Instead of just having "Tasks" or "to-dos", PP allows you to create Activities which can be "Events" "E-mails" "Phone calls" or "Tasks". On the Task front, PP allows you to set sub-reminders that can send you e-mails or text messages in advance, like say "7 days before," and "3 days before," for a filing deadline. I also think it is pretty fantastic that PP shows whether a time entry has been completed for EVERY SINGLE ACTIVITY marked "completed" or "in progress". This would be incredibly useful for practitioners (mostly civil) managing staff and trying to deal with staff not accounting for all of their time in billing. The "mail sync" function is also easy to use, and allows you to e-mail out of your native software (MS Outlook, GMAIL, etc) and simply "bcc" the client matter itself. When you do this, the e-mail is automatically saved into the matter. Almost every other program out there that I have used requires you to use their client messaging portal to get the same functionality. The templates are easy to use for creating documents to merge out of PP also. Think client engagement letters, releases, and basic letterheads that you use in every file. We don't use PP for accepting payments so I cannot comment on that portion. #### Cons 1. Matter pre-bills or invoicing. In many civil cases there will be a time when you need to prepare a billing report to present to the court solely for a claim of attorney's fees. In other software that I have used, you can run a report for a set period of time or type of billing entries which will then create a printable draft invoice-looking document. You would then be able to slap an exhibit sticker on that document and use it for your attorney's fee request. I haven't found a way to easily do this in PP yet, and it seems like you would have to utilize a draft invoice which captures all time billed in the matter. I could be wrong. 2. No Batch Entry System for E-mails. PP has a GREAT syncing system that works with your native e-mail so you can BCC messages into the matter when you send or receive them. However, if you forget to include the mail-sync in your BCC line, or don't forward a message to the mail-sync, there is no easy way to subsequently get the e-mails into the matter in PP. What I mean is this: say you have a number of e-mails from someone that weren't saved into a client PP matter and instead lived in your Outlook before the client actually hired. You would have to manually forward each one of your emails to the mail-sync to get them into PP. Additionally, if you are a federal criminal lawyer and use CORRLINKS to communicate with your clients you will know that you can't forward out of that system. PP doesn't let you copy/paste emails so your stuck. --- ### A Comprehensive, Intuitive and Efficient Law Practice Management Project - Overall rating: 5/5 - Reviewer: Jami C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered It has been a great addition to our practice, has transitioned us from a primarily "paper" practice seamlessly, and, even after 18 months, I would recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is very intuitive -- making it easy to use from the start. We had no problem transitioning our staff from the old system. We did not import our old data, so I cannot speak to that process. The other thing that I like about Practice Panther is the responsiveness of the customer service team, the availability of tutorials and other resources, and the willingness of Practice Panther to take suggestions for improvement and actually implement them. #### Cons Conflicts checks are a little clunky, but they do run names through the entire system. Reports were difficult to navigate for me, but I'm sure there are tutorials for that. I was impressed by the fact that the company offered to prepare report forms for whatever we need that isn't already included. #### Reasons for choosing PracticePanther Legal Software It was an intuitive platform that was easy to use, customer service seemed to be responsive (and is), and we talked with other lawyers who had been using it that loved it. #### Reasons for switching to PracticePanther Legal Software During the pandemic, we realized that efficiencies would be best served by moving to a more comprehensive cloud-based system that would handle all of our tasks and allow our team members to work remotely. --- ### PracticePanther - Overall rating: 5/5 - Reviewer: Kathleen D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered PracticePanther is like having a full time employee at a fraction of the cost without any employment law issues. I couldn't run my law firm without PracticePanther. The software is easy to use, the PP support is excellent, and the company is always rolling out new features to make running my law office easier and more efficiently! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very hard to pinpoint what I like the most about PracticePanther since there are so many features I rely on for my law practice. I very much like that I can find everything related to a contact or matter in one place. All emails and their attachments, notes, documents, billing, payments, calendar, "to do" list (Tasks), time entries, and communications for a contact and matter can be found in PracticePanther. I use the templates and workflows on a daily basis, which save me time and keep me on track. With a simple click I can send an online questionnaire to a client that, once completed, is kept in the client account. The tags allow me to filter and label my contacts and matters any way I want. I use PantherPay for online payments which is very easy and shows all payments in the billing account immediately. I also like that new features are made available regularly - the software is always improving! #### Cons 1) Would like for clients to start, save, and continue an intake form at a later time and have them receive a copy of their answers after being submitted. 2) The timer buffers endlessly if the page has not been refreshed. I realize you are working on this. :-/ 3) If a client has a PP account with another law firm, that client cannot open a new account with my firm using that same email address. Is there a way to fix this? 4) Would love to have conditional/dynamic fields in the intake forms. #### Reasons for choosing PracticePanther Legal Software PracticePanther had a good online review and the cost was reasonable. But, it was the template feature that really made the decision for me. --- ### Practice Panther - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are more efficient managing our billing and information flow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were up and running within minutes. The software is intuitive and when we need answers there is a library of how to videos and a very responsive customer service team. #### Cons We have used Practice Panther since our firm was established. We have not implemented every feature, and hope to do so in the future. #### Reasons for choosing PracticePanther Legal Software I don't remember the which alternative software we considered, but we picked PracticePanther because of the ease of use and versatility. --- ### Legal Software - Very Complete - Overall rating: 5/5 - Reviewer: Adria A. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Practice Panther is that it makes our work tracking and communication in between the team and with clients SO easy. I would recommend this platform because it is a very friendly software with a good price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I loved about this software is that it is very complete. It allows you to have a database of all your clients with all the information you will need to work on their case. Also, time tracker to track work time for every client. It doesn't only do that, it allows you to issue an invoice and send it to clients. In addition to this, the program allows to create matters, this makes it very easy to track the work and very useful because every client we had could have several matters open. The task assignment is amazing and the calendar features incredible. The support I received whenever I had an issue, was very good quality. #### Cons What I didn't like was that it has an amazing sync with your dropbox and email BUT if you deleted any matter the whole folder in dropbox erased. So, if we deleted something just to close the case it would be deleted from our database in dropbox. We as lawyer, needed to keep files for at least 3 years. #### Vendor response Hey Adria thank you for your awesome review! I am glad to see that you are taking advantage of the easy features we offer and our world class customer support. The DropBox sync does not delete your folder out if a matter is deleted on PracticePanther! I will be reaching out to your firm to get you taken care of. Additionally, we have an amazing feature where you can mark a matter as "closed" rather than deleting it so that you can have all your information on the system and still run and view accurate reports! We will speak soon! Replied August 2018 --- ### Practice Panther is excellent law firm software - Overall rating: 5/5 - Reviewer: Barbara S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Time-keeping, billing, and contact management are our most-used features. #### Cons The templates are ridiculous! There is not nearly enough flexibility in fields to make them useful. #### Reasons for choosing PracticePanther Legal Software Practice Panther was much more intuitive. --- ### Midsize Law Firm with diverse practice areas - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Our Attorneys love being able to access case data and records from anywhere, and I have been very happy with the development pipeline. The Panther team has been adding request features regularly since we began our migration over a year ago. They're based out of Miami, which was also a big selling point for our firm since we are located in Southwest Florida. Their support staff is incredibly responsive, even an issue requires escalation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our team has a number of favorite features, being able to access Box via the Panther Mobile app is a big one, and being able to shoot text reminders to clients about appointments and deadlines is another favorite, but how much time Panther has shaved off of our billing cycle is definitely the top. Using Panther, we have cut in half the time it takes to review and approve pre-bills, invoice the client, and get paid. #### Cons Being a larger firm and having migrated case management software several times already made the transition and adoption challenging. Practice Panther allows for very easy import and export of information as csv files, which is great for producing your own reports, but created a lot of front end work massaging data from the previous system in order to import into Panther. As of Summer 2018, the QuickBooks integration is a little basic and still needs some work. --- ### Not Impressed - Overall rating: 1/5 - Reviewer: Aryn S. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered PP is my worst experience with a file management program. I have nothing positive to say other than the billing system isn't the worst I have used. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing and I would never opt for this file management system. #### Cons Customer service is terrible. It takes forever to get a response and PP doesn't really want to have phone call to discuss a PP issue. Instead, PP prefers to engage in time consuming and unhelpful texting through its platform. This is a file management program for a tiny law office that doesn't really need to keep good records or track of dates. #### Reasons for switching to PracticePanther Legal Software Changed employer. I would not have selected PP. #### Vendor response Hi Aryn - thank you for sharing your experience. We've had a manager on the team review your case and they're reaching out to you to schedule a follow-up. I know a representative previously reached out to troubleshoot your issue live, so we're hoping we can circle back on this to provide a timely resolution. Replied July 2023 --- ### Developer Issues - Overall rating: 3/5 - Reviewer: JG J. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall the program is subpar. It is great for simple billing tasks but customer support response time is lacking and the developer has limited the software to basic usage. Every time I raise a question about something simple that is not available I get the standard "that is a developer question" Will be looking for other programs to utilize that are geared more towards our needs. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The product is easy to manipulate and anyone can migrate through entering time. #### Cons Their billing templates are not interchangeable. I have clients that use different placements for the law firm id/customer id. Contacted customer support (as there is an option to copy the template) to find out how to reverse the 2 columns and was told that it cannot be done and that he would bring it up with the developer. I highly doubt that that is the case since I never received any response back. This means that each month I have to go into the ledes file and reverse the numbers in the 2 columns. Very time consuming and not realistic if you have more than 1 client utilizing ledes billing. Also, their reporting is horrific as you cannot create your own customized report. #### Reasons for switching to PracticePanther Legal Software I was not at the firm when the software was purchased or I would have highly recommended against it. #### Vendor response Hi JG, we appreciate you taking the time to leave a review. We are happy that you found PracticePanther easy to navigate and apologize you had issues with the billing templates. Our development team was notified of your request for this change. If you have anything else we can help with, please let us know. Replied March 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/legal/paypanther-profile/reviews/?page=2) --- PracticePanther Legal Reviews, Pros and Cons - 2026 Software Advice