PracticePanther Legal Software vs Smokeball
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.7 / 5
Value for Money
4.6 / 5
4.6 / 5
Customer Support
4.6 / 5
4.8 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
September 20, 2024
September 18, 2024
Pros/Cons
Pros
- Awesome - real increase in productivity, reduction in costs and excellent overall ease of use for firm and clients.
- It has a great deal of functionality I don't even use yet. The ease of inputting data and the ability to use the App in court are the best functions I've found so far.
- This is a great tool for any business to help stay on top of clients and keep track of how much the business is making. Our favorite thing about PayPanther is the awesome customer service.
Cons
- However, after 6 months of use (and data loss), I have become increasingly frustrated with PP and have finally made the (costly and inconvenient) decision to switch to Clio.
- If you leave a bad review for their company they will call and address the review immediately, but they will not address the underlying issue that resulted in the bad review.
- I have always been terrible at time keeping and billing. I have probably left Hundreds if not Thousands of dollars on the table by failing to properly keep track of my time and billing.
Pros
- The ease of integration for the products that I use is excellent and seamless. The time tracking capabilities help make sure that I don't miss a billable.
- Overall, we have seen great benefits of using Smokeball to manager our clients, their expectations, and are excited to see what other features are available.
- Training and onboarding are fantastic. Customer Support is on top of things and great to help and give feedback.
Cons
- It's difficult to switch from Plaintiff to Defendant if you open a case the wrong way, especially if you already have a lot of information in the case.
- They also lack CRM functionality that many other providers are offering. Their closed API also makes it difficult to integrate with other software providers.
- No sales tax calculation makes me unable to use the billing feature.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
304 Recommendations
24 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
