Hands down the best legal billing software I have ever used

I have found PCLAW to be the best solution for smaller law firms, where numerous timekeepers may work on a particular matter.

Pros

PCLAW has the best interface, once you've learned how to use it it is very easy to use, with a lot of features. Very easy to integrate with various insurance carrier portals. Easy to generate reports.

Cons

Somewhat of a learning curve. Can be expensive if you're adding many licensed users.

Did great work for us for over a decade but ultimately the cons outweighed the pros

PCLaw was the billing and timekeeping software we purchased when we opened the law firm, and we used it for nearly 15 years. It did its job but ultimately the cons outweighed the pros, so we switched this year.

Pros

We used PCLaw for almost 15 years. Its reporting functionality was excellent. It's timekeeping and billing functions (including ability to generate LEDES bills for e-billing systems) handled everything we needed.

Cons

PCLaw was sold to us as a one-time software purchase, not a subscription software product. It was very pricy but, like most software that is sold on a license basis, we were able to purchase the software and not have to buy an upgrade every single year, so the overall cost was reasonable. However, when we started to have what should have been minor functionality problems, we realized that there was also an annual subscription cost for access to customer support. Because we weren't paying that additional annual cost, we didn't have access to customer support. So, ultimately, the software ended up being much more expensive than originally priced. The software is not accessible via the web-based access, so you have to have access to our server to use it. The user interface is also not very attractive.

Former PCLaw user

PCLaw is a complete package to run a law firm with. Prior to the past couple of years, it was a pretty solid, although very dated, package. After a year or more of issues without resolutions, we decided to move on to another package. Unless major improvements are made to the product and it actually becomes a stable product, I would not recommend it. Customer service needs to drastically improve as well.

Pros

The original PCLaw package was very good and reliable. It had all of the features that you needed to properly run a law firm. The package was a bit out of date, but worked well until they tried to upgrade it.

Cons

The last couple of years had updates where each update was worse than the one before. When we would call customer support about an issue, we were told that we were the only ones having that issue. We later learned from other users that we were not the only ones experiencing the problems. Customer support was seldom able to fix a problem or solve an issue. We didn't install the last couple of "upgrades" due to the experiences of other users. Finally, we just move on to another software package completely. We had been users of PCLaw for well over 10 years when we finally left.

PCLaw

The customer service department has always been helpful and nice

Pros

I have used this product for over 15 years. I think the product is just ok.

Cons

It is difficult at times to find the correct report or information you need, easily. Alot of time is wasted trying to find exactly what you need.

Worst Customer Service Experience

They are slowly becoming irrelevant in the legal profession.

Pros

Nothing. A software is only as good as the support team behind it. PCLaw has the worst customer support procedure in the industry. I asked them to help me reinstall my PCLaw on my new computer. I purchased the software outright years ago. They quoted me $2,016.00. For what?? Just tell me how to migrate the data from my old computer to the new one. Then they told me if I didn't want to pay it I should consult my own IT tech.

Cons

The trust reconciliation feature is a nightmare to use. There are many, many other problems with the software.