--- title: "PCLaw Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PCLaw. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PCLaw is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/pclaw-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Legal Billing Software](https://www.softwareadvice.com/legal/billing-comparison/) / [PCLaw](https://www.softwareadvice.com/legal/pclaw-profile/) / PCLaw Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/pclaw-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/pclaw-profile/alternatives/) # PCLaw User Reviews ## Reviews summary - Overall rating: 2.8/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 3.0/5 - Customer support: 2.3/5 - Value for money: 2.5/5 - Functionality: 2.8/5 ### Rating distribution - 5 stars: 9 reviews (11%) - 4 stars: 19 reviews (24%) - 3 stars: 18 reviews (23%) - 2 stars: 17 reviews (21%) - 1 star: 17 reviews (21%) ### Most mentioned pros - I appreciated how the system brings together client matter management, trust accounting, billing, and financial reporting in one centralized platform. - I liked the ability to manage accounting and billing in the same software - Separate registers and receipts for operating account and trust accounts made it easier when depositing payments or writing checks. ### Most mentioned cons - We experienced many data inconsistencies, which could trigger Law Society problems. - It is now obsolete and no longer offers IT Support - Biggest con of PCLaw was having to access information thru multiple screens instead of having it on one accessible screen. ## PCLaw customer reviews Showing reviews 1-25 of 80 (page 1). ### Hands down the best legal billing software I have ever used - Overall rating: 4/5 - Reviewer: Martin M A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have found PCLAW to be the best solution for smaller law firms, where numerous timekeepers may work on a particular matter. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PCLAW has the best interface, once you've learned how to use it it is very easy to use, with a lot of features. Very easy to integrate with various insurance carrier portals. Easy to generate reports. #### Cons Somewhat of a learning curve. Can be expensive if you're adding many licensed users. --- ### PCLaw for small firm - Overall rating: 5/5 - Reviewer: Barbara P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was not difficult to learn to use and conversion from Quickbooks went well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the ability to manage accounting and billing in the same software #### Cons It was a bit more than needed for a small lawfirm #### Reasons for switching to PCLaw PCLaw integrated accounting with billing --- ### The Original in the Industry - Overall rating: 2/5 - Reviewer: Holly P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I have used it for over 20+ years and when it was working it worked well. But as I said it has now been replaced with cloud based software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I respect that it was an innovator in its time #### Cons It is now obsolete and no longer offers IT Support --- ### Reliable Legal Accounting Software with Room for Modernization - Overall rating: 5/5 - Reviewer: Shreyas K. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with PCLaw has been positive. I appreciated how the system brings together client matter management, trust accounting, billing, and financial reporting in one centralized platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It integrates time tracking, billing, and trust accounting into a single, easy-to-use platform. It’s designed specifically for law firms, so everything from matter management to client trust compliance, is tailored to legal workflows. #### Cons The user interface feels a bit outdated and can be unintuitive, especially for new users. --- ### It was an ok program - Overall rating: 4/5 - Reviewer: Leah D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was an ok program and got the job done but there are easier programs out there to utilize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was easy to enter information into PCLaw and we used it for almost 20 years. #### Cons There were lots of bugs within PCLaw. We used it for a long time and we just accepted that these were going to be issues and would work around them. The main issue within PCLaw was with generating Ledes invoices. PCLaw did not give you the ability to generate them correctly, so I would have to go in and manually tweak all of the invoice files that it generated or sometimes completely redo them on my on outside of the software. #### Reasons for choosing PCLaw We eventually swapped away from PCLaw for another product and found it to be much easier to use. However, we used PCLaw for over 20 years and it works perfectly fine. --- ### PCLaw - Overall rating: 3/5 - Reviewer: Ed M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When it works properly, it is a great legal billing and accounting softeware program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is an excellent legal billing and accounting platform. Custom billing templates is a powerful tool, and creating invoices is a breeze. #### Cons There have been several software and data corruption glitches, and technical support can be frustrating. #### Reasons for choosing PCLaw PCLaw had the most and best features. #### Reasons for switching to PCLaw Wanted a comprehensive billing and accounting program that had a straightforward interface and was user-friendly. --- ### Flawed software - Overall rating: 2/5 - Reviewer: Dean S. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it for about ten years, and each year I spoke to company reps about addressing the problems I saw. They promised but never made any attempt to address my concerns. I switched to CosmoLex,and it is significantly better. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Integrated time keeping, billing and accounting #### Cons Poorly formatted bills - columns don’t line up and tech support couldn’t correct it; difficult installation involving database engine, clumsy updating procedure when software versions released #### Reasons for choosing PCLaw Cost. #### Reasons for switching to PCLaw I needed software structured for a law practice, with trust account tracking --- ### terrible support - when it works it is okay - Overall rating: 2/5 - Reviewer: Mark T. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Quick - entering data is very fast and reports, invoices, etc load fairly quickly #### Cons Support was a nightmare to work with. They do not respond very quickly and you are forced to wait for an agent for chat if you want the fastest response, but when you are busy with other things you don't want to keep your eye on the chat all day just to see when they have an agent available. Server based - makes it very difficult to set up - my IT had to make several attempts and was frustrated with each new little issue that had to be resolved before moving forward. #### Reasons for switching to PCLaw Moved to a different company that was using PC Law. --- ### Did great work for us for over a decade but ultimately the cons outweighed the pros - Overall rating: 4/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered PCLaw was the billing and timekeeping software we purchased when we opened the law firm, and we used it for nearly 15 years. It did its job but ultimately the cons outweighed the pros, so we switched this year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros We used PCLaw for almost 15 years. Its reporting functionality was excellent. It's timekeeping and billing functions (including ability to generate LEDES bills for e-billing systems) handled everything we needed. #### Cons PCLaw was sold to us as a one-time software purchase, not a subscription software product. It was very pricy but, like most software that is sold on a license basis, we were able to purchase the software and not have to buy an upgrade every single year, so the overall cost was reasonable. However, when we started to have what should have been minor functionality problems, we realized that there was also an annual subscription cost for access to customer support. Because we weren't paying that additional annual cost, we didn't have access to customer support. So, ultimately, the software ended up being much more expensive than originally priced. The software is not accessible via the web-based access, so you have to have access to our server to use it. The user interface is also not very attractive. --- ### Easy to use software, very efficient - Overall rating: 4/5 - Reviewer: Renatta G. - Verified reviewer: Yes - Industry: Law Practice - Product usage: Used weekly for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of use, efficiency, and saved time doing menial tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the customer support to be extremely useful and prompt; I have had to use it on several occasions and never had an issue getting through or solving my problem. #### Cons The look of the software is somewhat outdated, but it is still easy to find anything you might be looking for. --- ### Worst Customer Service Experience - Overall rating: 2/5 - Reviewer: Patrice C. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered They are slowly becoming irrelevant in the legal profession. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing. A software is only as good as the support team behind it. PCLaw has the worst customer support procedure in the industry. I asked them to help me reinstall my PCLaw on my new computer. I purchased the software outright years ago. They quoted me $2,016.00. For what?? Just tell me how to migrate the data from my old computer to the new one. Then they told me if I didn't want to pay it I should consult my own IT tech. #### Cons The trust reconciliation feature is a nightmare to use. There are many, many other problems with the software. --- ### Pathetic - Overall rating: 2/5 - Reviewer: Kristi W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The time keeping function is easy to use (when it works). #### Cons Customer Support is horrible. The last "fix" they made corrupted client files - causing more problems. Each time PC Law crashes - which is often i have to pay my IT reps to work with PC Law to "fix" the problem. I spent nearly 2 hours on the phone with them yesterday morning, only to be told the PC Law tech couldn't fix the problem and we would (again) have to be "expedited to an engineer." Promised a phone call. Nothing. I won't even being with the account rep. Unfulfilled promises. They need to fix their software and provide a new version. The problems with PC Law costs us in money and efficiency every time it goes down. A law firm cannot go five days without access to bill pay, billing, and time keeping. Prices go up annually, but problems multiply. --- ### Data Corruption / ZERO support which was purchased - Overall rating: 1/5 - Reviewer: Anne T. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered HORRIFIC! I called in yesterday and was automatically in position 68 in the cue. chose the option for a call back today I have still not received a call back. Called back again today was put in position 45 in the cue have been on hold for almost 2 hours and am in position 39 in the cue. Entered into the live chat support at 11:20am at position 5 in the online cue. at 12:20 I was at position 3 in the cue and got cut off! NO agents are available. We can't chat right now. Try again later. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros many years ago this was a quality company. #### Cons On a regular basis there is data corruption such as : Zero balance on a GST/HST repot; wrong numbers in Accounts receivable; Client files gone missing; Support which we pay for yearly (because of all the data corruption) is non existent. They do not answer the phone, do not show up for online support. do not call back when you press for a call back. What a scam! --- ### This Company and Product are NOT worth buying. - Overall rating: 2/5 - Reviewer: Earl M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Customer service used to be the best in the software business. It is now non-existent. If you call technical support, our wait times always exceed 4 hours (No kidding). If you use the online "chat" service, you are in queue for at least an hour, and when it says "you are next - connecting," all of a sudden, the agent is "no longer available." #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros My firm has used PCLaw since 1994. It used to be a very good, intuitive, and easy to use program. It is now full of flaws that are not easily corrected. #### Cons The program loses transactions. I don't need to tell you how serious it is for accounting software to lose track of client funds. #### Reasons for choosing PCLaw The Florida Bar Practice Management Office recommended PCLaw. In 1994, it was a good recommendation. In 2020, not at all. --- ### Unsupported software that could use some updates - Overall rating: 3/5 - Reviewer: Andria D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While PCLaw works well as a time keeping and accounting software, it really could use some updating and improvement on its stability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The software does offer the ability to do many things that are customary and specific to your firm. The ease of use is appealing, as you can manipulate the system to work as you intend it to work. #### Cons The software has become unstable especially with updating version of Windows. The look and feel of the software is outdated and enhancements don't seem to be coming. The support of the software is not reliable and often incredibly hard to get in touch with. --- ### PCLaw - Overall rating: 3/5 - Reviewer: kathy k. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service department has always been helpful and nice #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I have used this product for over 15 years. I think the product is just ok. #### Cons It is difficult at times to find the correct report or information you need, easily. Alot of time is wasted trying to find exactly what you need. --- ### Not a fan. - Overall rating: 1/5 - Reviewer: Pamela B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered We used the product for many years and it overall worked okay for the price. Eventually the updates caused the program to basically not function and we had to switch to a cloud-based program that worked much better. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The best part of the software was the customizability of almost everything. Any time something was not a way we liked it, we could just change it. #### Cons The software complexity can be a little overwhelming if you just need a simple billing software. Also, not cloud accessible. --- ### Frustrated with an antiquated product - Overall rating: 1/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Poor and very ill suited to remote working #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I have been using it for more than 10 years so am familiar with it #### Cons There is little support and next to no product development. It feels like it was created around 1999 and left to collect dust. They have a more or less monopoly with small firms so they never update it or improve it. #### Reasons for switching to PCLaw It may no longer exist. --- ### Good for time entry - Overall rating: 3/5 - Reviewer: Kaitlin F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Great for entering your dockets and lots of options to do so. #### Cons Not great for calendar management and not the most esthetically pleasing! --- ### PC LAW - do not make this your first choice - Overall rating: 1/5 - Reviewer: Tracy B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Very unhappy. Time wasted fixing software problems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros There are constant error messages and always calling for support to fix errors. #### Cons Constant errors in our book keeping. Loss of Trust monies in accounts, loss of payments to accounts. Discrepancies between general journal and reconciliations. --- ### Terrible experience - Overall rating: 1/5 - Reviewer: David W. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The software offered split billing, which is something needed in my practice and not something that exists with lots of companies. #### Cons Customer service is terrible. The program failed after four years. It simply crashed. Despite spending over the program, they offer no support, unless I pay additional. If I had known about their lack of support for a flawed product, I never would have agreed to purchase this product. --- ### Absolute Garbage, Don't Even Think About It! - Overall rating: 1/5 - Reviewer: VANESSA R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered It was a nightmare through and through. There are so many better options. If you are opening a firm do yourself a favour and don't even think about using this system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing positive about this software. It is cumbersome, cannot be used on Mac, interface looks like DOS from the 80s. #### Cons There is literally nothing good about PC Law. It is horrible to use, horrible to deal with PC Law, tech support often has 50+ people in the cue trying to get support. Tech support took 2+ weeks to respond to a problem with the activation code. --- ### Ok, but doesn't beat cloud - Overall rating: 5/5 - Reviewer: Yaakov E. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Not bad, but I don;t think it can compete with cloud/remote products #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Works well, and produces the right reports quickly #### Cons A bit clunky, especially compared to web-based --- ### Basic Time Entry Software - Overall rating: 4/5 - Reviewer: KATELIN A. - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I loved the spellcheck feature and of all of the billing softwares I used, PCLaw was the best because it was the most simple. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros PCLaw is a straightforward, basic, easy-to-use time entry software used for billing. No frills with the software, but no frills are needed! #### Cons The worst part about PCLaw is that sometimes it would freeze and I would lose all my time entries! Very frustrating. --- ### PC Law is an extremely powerful tool in the legal environment - Overall rating: 5/5 - Reviewer: Larry R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Offers Comprehensive reporting and gives ability to keep all case information, information regarding parties, file notes, assignments and appointments. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Provides access to technology tools to streamline projects efficiently and professionally. #### Cons PCLaw seems a bit intimidating at first but very user friendly. ## More reviews [Next reviews](https://www.softwareadvice.com/legal/pclaw-profile/reviews/?page=2) --- PCLaw Reviews, Pros and Cons - 2026 Software Advice