I have found PCLAW to be the best solution for smaller law firms, where numerous timekeepers may work on a particular matter.

PCLAW has the best interface, once you've learned how to use it it is very easy to use, with a lot of features. Very easy to integrate with various insurance carrier portals. Easy to generate reports.

Somewhat of a learning curve. Can be expensive if you're adding many licensed users.

Great software used by many law firms due to its user friendly software and amazing technical support.

Easy to use program that rarely had technical issues. Very dependable and user friendly. Docketing and Expenses were easy to view and edit and having the option to edit other users dockets helped when you are in charge of organizing multiple calendars

Wish there was spell check for dockets. When searching for client files sometimes it doesn't recognize their file number and you have to manually search for it.

very poor

Fairly easy to use once you understand the system.

Customer support is terrible. Billing issue was to be resolved last year - more than double billed. Said they would extend support two months to compensate. Bill I received this year had 3 charges for services I had never had. I have been trying to resolve it for a month. Difficult to get through by telephone. Line is perpetually busy. Impossible to hold for more than a minute, then your only choice is to lease a message. Promises that the problem will be rectified. Doesn't happen. Calls not returned. Asked to speak to a manger, Hasn't happened. Erroneous invoices keep getting sent. l have used PC Law for 20 years. Horrific decline in service since the original owners sold it. Several years ago, my accountant caught a problem involving correcting fee transfers with more than 5 entries. The system doubled the income from the fees. When called, PC Law said they were aware of problem. Problem not posted on its list of known defects. Stay away from PC Law

Overall, the program is great and is easy to work. There are parts that are a bit annoying, but for the price it's really great.

This software is pretty easy to navigate. Although it it takes a little bit of training, it becomes quite simple once you get the hang of it and figure out exactly what you are doing. It's great to be able to pull up the hours by attorney and to see exactly how much time is being spent on each case.

To see new time and old time together, you have to open different windows. This can be a pain when you're trying to look at the comparison as I have to split screen. Also, if you accidentally hit the "enter" button, it submits the time entry and you have to open a second window to add more time if desired.

When I started my private practice 6 years ago, this product was satisfactory. It integrated time, billing, and banking functions (though never easily or in a straightforward manner). However, with some effort, it was manageable. Now, Lexis Nexis seems to treat it as an pariah. They are pushing (punishing?) all users to switch to Clio, but seeing how they orphaned PCLaw users without support, why would anyone switch to a new product of theirs, only to suffer the same fate in a few years?

Relatively complete - when it functions without glitches (not often enough).

Lack of tech support - calls are not answered and messages not replied to in a timely fashion, if at all. Overly complicated Lack of clarity Lack of definitional explanations Since they began to offer Clio, they pay no attention to PC Law issues and problems (and there are plenty) and offer no support.

The time keeping function is easy to use (when it works).

Customer Support is horrible. The last "fix" they made corrupted client files - causing more problems. Each time PC Law crashes - which is often i have to pay my IT reps to work with PC Law to "fix" the problem. I spent nearly 2 hours on the phone with them yesterday morning, only to be told the PC Law tech couldn't fix the problem and we would (again) have to be "expedited to an engineer." Promised a phone call. Nothing. I won't even being with the account rep. Unfulfilled promises. They need to fix their software and provide a new version. The problems with PC Law costs us in money and efficiency every time it goes down. A law firm cannot go five days without access to bill pay, billing, and time keeping. Prices go up annually, but problems multiply.

Great for entering your dockets and lots of options to do so.

Not great for calendar management and not the most esthetically pleasing!

While PCLaw works well as a time keeping and accounting software, it really could use some updating and improvement on its stability.

The software does offer the ability to do many things that are customary and specific to your firm. The ease of use is appealing, as you can manipulate the system to work as you intend it to work.

The software has become unstable especially with updating version of Windows. The look and feel of the software is outdated and enhancements don't seem to be coming. The support of the software is not reliable and often incredibly hard to get in touch with.

Don't use LexisNexis PC Law. I have used PC Law for more than 12 years and loved it. But, if you want a convenient way to pay then don't use this LexisNexis product. They will not offer an automatic pay and it takes a call to their support in order to be able to make the monthly statement.

It is a good accounting program, but too complicated for most small law firms. I have used it for many years and learned how to customize it to our practice.

It takes my bookkeeper 30 minutes to get help paying our monthly statement because LexisNexis does not offer automated payments. That is ridiculous and at least 15 years behind auto pay processes.

Not intuitive design. There is no obvious Save function. Just Save and Close... why? what if I don't want to close, just to save?

very slow, especially after the latest upgrade. Not intuitive design. Rudimental search functionality. Printing functionality just doesn't do what you choose to do.

It worked well about 10 years ago but they do not seem to do much work upgrading the system. Since 2020 the customer service has been very poor. We will be looking at Soluno.

It is an enterprise system where the data and system are locally based. If the internet goes down, you still have access to the data and client information.

It was good in the day but now, the system is incompatible with 64bit outlook so you cannot save the email, there is data corruption, customer service is poor ( no one answers the phone, reluctant to escalate your case and when you use the chat function, instead of finding an answer for you they send you an article link, etc), system freezes a lot, etc.

We used the product for many years and it overall worked okay for the price. Eventually the updates caused the program to basically not function and we had to switch to a cloud-based program that worked much better.

The best part of the software was the customizability of almost everything. Any time something was not a way we liked it, we could just change it.

The software complexity can be a little overwhelming if you just need a simple billing software. Also, not cloud accessible.

The software offered split billing, which is something needed in my practice and not something that exists with lots of companies.

Customer service is terrible. The program failed after four years. It simply crashed. Despite spending over the program, they offer no support, unless I pay additional. If I had known about their lack of support for a flawed product, I never would have agreed to purchase this product.

The edition we used would crash like clockwork. It was tough logging a day's worth of tasks if I wasn't sure when I clicked to submit at the end of the day that all entries would be accurately reflected. Easy to fix for the most part, but sometimes it didn't help me get out of the office any quicker.

Again, the crashing made it difficult to enjoy using.

I like the product is integrated - time keeping, generating bills, with check book.

I first purchased the product 15 years ago when it was an independent company. Service has gone downhill and the yearly service fees has gone up since [SENSITIVE CONTENT HIDDEN] first acquired it.

This used to be a great product with exceptional customer service. Now it is a complete mess

All in one product that used to work well

A complete mess when Lexis Nexis changed it base data base. Horrid functionality ever since and customer service also a mess.

The customer service department has always been helpful and nice

I have used this product for over 15 years. I think the product is just ok.

It is difficult at times to find the correct report or information you need, easily. Alot of time is wasted trying to find exactly what you need.

It's easy to use and organizes everything for our books

It's comprehensiveness, easy to use and well navigated. Great for clerks and other staff to use. Explains itself well

Can't think of any cons that need to be written. PC covers all our needs. The updates could be more relative to what is needed.

I like the versatility of the options and the ability to have an all encompassing application for my accounting needs.

I don't like the ease of use. It is a little dated. It could use a more consolidated approach to the various features offered.

It was a nightmare through and through. There are so many better options. If you are opening a firm do yourself a favour and don't even think about using this system.

There is nothing positive about this software. It is cumbersome, cannot be used on Mac, interface looks like DOS from the 80s.

There is literally nothing good about PC Law. It is horrible to use, horrible to deal with PC Law, tech support often has 50+ people in the cue trying to get support. Tech support took 2+ weeks to respond to a problem with the activation code.

Doesn't work. Freezes requiring restarts. Customer service typically can't help. They offer "work around for every problem because it doesn't work.

The way that it mirrored Excel allowed for seamless transposition of time entries.

I found it very tedious to have to go back and forth for every single entry to edit time, text, or matter number that it was assigned to rather than being able to do it all in one place. I also found the reports and methodology to be difficult in how to navigate through PCLaw in order to find the appropriate reports to create time records.

Ease of use, efficiency, and saved time doing menial tasks.

I find the customer support to be extremely useful and prompt; I have had to use it on several occasions and never had an issue getting through or solving my problem.

The look of the software is somewhat outdated, but it is still easy to find anything you might be looking for.

This software contains tons of helpful information that I use for my practice.

I would like better mobile access to the information.