Penelope vs Prevail Case Management System

Penelope has 73 reviews and a rating of 4.27 / 5 vs Prevail Case Management System which has 73 reviews and a rating of 4.66 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.27 / 5 (73)

4.66 / 5 (73)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

March 21, 2021

March 23, 2021

Pros/Cons

  • Pros

  • I like how the software is simple to use and can be easily customized to fit the needs of our program.

  • Overall, I really enjoy most of the features of Penelope. Although there are many clicks to do one single task, the benefit of this, is that options are highly accurate and match actuals.

  • Cons

  • It is hard to delete some mistakes. Written instructions are still not as clear as I would like. I still find it complex when setting up new outcome measures.

  • I would love it if it could merge with google spreadsheets.

  • Pros

  • Easy to use. Support is wonderful. Everything I need is in the program. If I have an issue they solve it

  • Ease of use and ability to keep track of all of the information that I need to associate with each client. I also love the immediate support that is available to users.

  • Cons

  • There are a few glitches here and there and it crashes sometimes, but for the most part we are very happy using Prevail.

  • There really aren't any cons. The only thing I would want is for it to communicate with more outside software such as our fax machine to do automated faxes.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos