PracticePanther Legal Software


 

PracticePanther Legal Software is a legal management solution for small to midsize practices specializing in areas including bankruptcy law, personal injury, divorce, estate planning, litigation, criminal law and many more. The system is offered primarily as a cloud-based solution and is both Mac and PC compatible. PracticePanther offers mobile apps for iPhone, iPad and Android users, allowing users to access the system remotely and sync data across devices.

Key features include case management, contact management, document management, calendaring and docketing, time tracking, billing and invoicing, and accounting. The solution provides users access to task and event workflows, credit card processing, notifications and chats and client portal. The system can be integrated with calendars and email, Dropbox, QuickBooks, PayPal and many more. Other features include contact management, document management, client portal, notifications and credit card processing.

Pricing is per month. Support is provided via an online forum, phone, email and chat.

 

PracticePanther Legal - Dashboard
 
  • PracticePanther Legal - Dashboard
    Dashboard
  • PracticePanther Legal - Calendar
    Calendar
  • PracticePanther Legal - Time entries
    Time entries
  • PracticePanther Legal - Invoice
    Invoice
  • PracticePanther Legal - Files
    Files
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

194 Reviews of PracticePanther Legal

 

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Software Advice Reviews (14)
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Showing 1-14 of 14

spencer from THE S E FARRIS LAW FIRM
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Thank goodness for a one month money back trial!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For our Personal injury practice, this one fell way short. As with most software for sale, the demos looked great but until you get your hands on it, you really don't KNOW if it suits you. I was disappointed that this didn't work for us as my whole team liked the developer and we never failed to get super fast responses. The risk free trial was just that, no ifs, ands or buts, they let us try and refunded my purchase.

Pros

Very nice, friendly folks. Responsive and honest to questions, even when the answer is not favorable to them. Integrates well with Dropbox, easy to work with your own directory structure.

Cons

The software simply didn't suit our personal injury practice. The demos led us to believe the software was way more than it was, and workflows and automation, two of our biggest needs, simply weren't met.

Review Source
 
 

Jonathan from Villalobos and Associates
Specialty: Criminal
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

TOP NOTCH CUSTOMER SERVICE AND THEY CAN ADAPT TO MEET YOUR NEEDS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service reps are always available (through the website/app!) and are extremely flexible as far as meeting individual requests. The software overall is very intuitive and once the basic information is inputted, training other attorneys and staff is easy. The PracticePanther reps even offered to help with training and do individualized training as necessary!
The iphone app is simple yet you can do everything on it you need to - right from court. I never have to worry about missing court dates or even reminders to review certain files or specific documents because in less than a minute I can have a task set, reminders set, and it will popup as I set it. The calendar syncs with Google Calendar and they imported all of our client contacts from Quickbooks Online, saving us many hours of data entry.
We are getting into the more advanced functions like templates, workflows, and other automation and that's really where the software shines. You create the custom fields, you choose what information is important for every matter, and you can add-on as you are creating matters. The flexibility and ease of access to everything - including client files from DropBox, which can mirror any network - is unrivaled.
Really happy we went with PracticePanther. The amount of time saved having customer care/customer service always available is invaluable. Highly recommended for law firms of all sizes.

Cons

Still working on getting the office transitioned from a paper filing and calendaring system to online. So the one suggestion I would have is to maybe have an app for the calendar that is independent from the phone app - similar to google calendar.
Also, there should be a way to turn the default settings to "Do not email assignees" when a workflow is applied. But that's a tiny suggestion. Overall no major complaints.

Review Source
 
 

Maxwell from Law Offices of Maxwell Charles Livingston
Specialty: Employment
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Very good product; helps me organize my cases and bill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very good at what it does. Very good with calendars, client integration, time billing and accepting/managing funds.

Cons

Would like it to do document timelines and more review capabilities, and do Bates numbering and send docs for e-signature without going through a third party

Review Source
 
 

Kai from Kai Jacobs PA
Specialty: Litigation
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Practice Panther brought my firm and my work into the 21st century.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I think the inclusion of a dashboard on the opening page is brilliant. It's a constant reminder of where I am in terms of billing, invoicing, collections, and cash flow.

Pros

Ease of use (especially for invoice generation), integration of all work and office functions, and availability across all of my devices.

Cons

Based on my limited experience so far, I'm not sure I like (maybe because I do not understand) that matter and contact numbering and how or why those assignments are made or need to be input manually.

Review Source
 
 

Susan from KKOS Lawyers
Specialty: Corporate
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great program for Law Firms

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The ease of bringing all our client files and billing into one program. The Support staff has been amazing and very attentive to our requests.

Cons

We really dont have any Cons on the program, we are not your typical law firm so the program and support staff has been amazing for us.

Review Source
 
 

Sam from Presvelos Law
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Exceptional Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User interface is very friendly. easy to navigate and be productive. Lots of instructional videos to help you navigate the program. Overall easy to integrate with whatever calendar/email/storage programs you're using.

Review Source
 
 

Leo from Katz Law
Specialty: Bankruptcy
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

They Make It Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Prior to Practice Panther, I was unable to find a system that could help me communicate with my clients effectively, and keep record of all of my general firm accounting. After I signed up to Practice Panther, I was amazed at how it organized my files and the flexibility it gave me with the way I want to manage records.

Cons

There is not much that I could say that I disliked about the software. Only thing I would probably enjoy is if it was a bit cheaper for multiple users.

Review Source
 
 

Ava from Springer & Lyle, LLP
Specialty: Litigation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Support staff is extrememly helpful and patient.

Ease-of-use

Functionality

Product Quality

Customer Support

I really appreciate the patience of the support staff. I'm of a different generation and according to my sons I am severely technologically challenged. Even though I use a computer all day every day, I fear he is right. You guys put me at ease when I asked questions and I truly appreciate that.

Pros

Practice Panther has functions which, once I learn to use them, will hopefully make my job a lot easier and much less time consuming. As far as entering time and expenses, it's a breeze. Creating matters and contact is great too. I'm a Paralegal but also the Business Manager so the financial end is taking a bit more effort to learn. The support staff I've dealt with has been very knowledgeable and helpful all round. The fact that two out of the three had great people skills put me at ease and made me more comfortable with being open to trying new things.

Cons

It may be too soon to answer this question. Some functions I was told would be available are not. In Practice Panther's defense, that information did NOT come from you. It may have just been an idea of someone in our meeting; not sure. Once a couple of issues are corrected i.e. PP creates a "workable check template" so I don't have to waste money on new checks, our "Role" issue is corrected, and the learning curve is mostly over I will have none of the concerns I have at this time, probably only new ones. I have faith in all you youngsters when it comes to making things work. So get busy!! :-)

Review Source
 
 

Christina from Kempter Law Group
Specialty: Litigation
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Stop Here- This is the best case management out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the ability to upload from Box or Dropbox- and QuickBooks. This management program is so much better than I expected.

Pros

Takes a minute to learn but it’s intuitive with lots of hints and help boxes for everything! Plus training and chat options if you need more assistance- I love it!

Cons

It’s hard to come up with Cons for this case management software. Time is needed to learn but help is always available.

Review Source
 
 

Mandy from Georgia Probate Lawyers Moyer, LLC
Specialty: Estate Planning
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

PracticePanther is a POWERHOUSE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really appreciate the support provided by the customer service team!

Pros

Ease of use, and value. If you dedicate a little time on the front end, this program can save you a ton of time in the long run.

Review Source
 
 

Katelyn from One Accord Legal, LLC
Specialty: Divorce
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is very intuitive and easy to use. PracticePanther has clearly thought of the details to make day-to-day practice so much easier. I highly recommend this software!

Pros

Document automation is AMAZING. Once you have your templates uploaded and custom fields set, it can cut down your drafting time by a lot. As a new solo practitioner without a paralegal, this is invaluable.
The customer service is fantastic. The software has a chat feature where you can type a question if you cannot find the answer in their extensive help center. I always receive a response the same day, and usually within a couple hours at most. The help center is quite extensive, and has both videos and text articles.
I love the invoice reminders feature. It is automated, so I don't have to remember to send an email to a client if they have not paid!

Cons

Some of the "syncing" features are not actually syncs. For example, the sync with Outlook's calendar requires that you invite your PracticePanther calendar. It does not communicate directly with Outlook. Same with LawPay. If you enter a payment through PracticePanther, it will sync with the software; if you send the LawPay link directly to the client, it does not record that as a payment in PracticePanther.

Review Source
 
 

Jerry from Jerry L. Carlton
Specialty: Real Estate
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

PracticePanther Legal Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One of the customer rep was very helpful. Would like to work with him again for other support or training.
I would really like if you had someone who would do some of the setup for templates, intake forms, etc. for me for a reasonable charge.

Pros

Provides some things I need for calendaring and contact management. Learning more about how to use it for matter management and other features like the templates, intake forms, etc.

Cons

I would like to see the calendar/tasks reminder feature be exactly like Outlook - which has a lot more options, and sometimes I want the reset of the reminder to be 1 week or 2 weeks out.

Review Source
 
 

Carla from C.A. Goldberg, PLLC
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy, communicative training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Jesus was amazing! I'm not allowed to screen share and he had to verbally explain everything to me and he did so, perfectly!

Pros

Super eaasssyyy to use!
Visually appealing
Lots of attentive customer support
Lots of training videos

Cons

Lack of InfusionSoft integration through Zapier. We use InfusionSoft to manage our leads and must now think of another option.

Review Source
 
 

Esther from Sanders & Associates PC
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Misled by sale.... customer service has been horrible.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Service is horrible. I understand that there have been hurricanes that have affected the ability to work. However, we are in the process of transferring weeks before the hurricane. now that the contract is signed, they are much less "helpful" and telling us it will be a couple weeks before they can get back to us. In the meantime, I am continuing to pay for another database service at prime cost because Practice Panther didn't assist in getting the information from our prior database, as they led me to believe they would be doing.

Pros

Unsure... Haven't been able to get Practice Panther to work with us to get the data imported, or the product to fully function, for over a month now.

Cons

The inter-office messaging doesnt' allow for a group message. The inter-office messages come and go so they told us to sign up for Slack... but the ability to message was one of the primary reasons we went with Practice Panther instead of another service.

Review Source
 
 
 
Showing 1-20 of 180

Steve from Antini Law PLLC

April 2018

April 2018

New user, so limited experience thus far, however, superb onboarding, great support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
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Pros

UI, ease of use, intuitive, features are spot on and not filled with useless garbage that only end up cluttering workflow

Cons

Wouldn't mind the option for secure cloud based native file sharing within the software itself as opposed to relying on DB or Box.

Review Source: Capterra
 

Sofia from M Legal Australia

April 2018

April 2018

A well designed CRM and so far, we cannot be happier with the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Part of M Legal's mission is to stay innovative. Practice Panther (PP) as a case relationship management (CRM) tool has redesigned how the firm works overall. The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered.

This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. This has been a real game-changer for the business.

While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. This has also given a level of transparency across the practice as lawyers can pick up any file from where the last person left off and delegate their work during absences. This transparency was a key selling point for us as we believe it is a core component of running an effective law firm.

Pros

The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes.
While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients.
We have experienced our fair share of poor technical support teams when using other software programs. With PP, despite the time differences between Miami and Sydney, their technical support team are always available, whether it is through the chat portal, email or by phone. Each technical person is professional, knowledgeable and continues to take care of your matter until it is resolved. Further, they always have something new to teach you about the PP system on each call. I cannot express how impressed we are, with what we consider as stellar service from this tech support team.

Cons

Naturally, a product such as this is not going to have universal application across all legal fields. I would say that in the immigration space the status of a case is really important, so having a status bar that is customisable would be a feature that could be improved. Also, a lot of our data from clients are taken from in-take forms - we require intake forms that are easier to build and that have the capability of storing more information. While these are work in progress type issues, this certainly does not take away from PP's product, which we believe is a well designed and thought through CRM system.

Review Source: Capterra
 

Wendy from Sisters At Law

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly, layout is similar to social media and feels familiar, it does not allow me to forget assigned tasks ever.

Cons

I would like the ability to send messages to the attorney inside of an assigned task instead of only leaving notes on the task/matter. I want the attorney to receive a message through the task assigned and receive a notification of said message as to eliminate emailing through gmail.

Review Source: Capterra
 


March 2018

March 2018

One of the best billing tool for lawyers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

This is one of those product which solves all your needs with respect to legal billing . A must have , recommended.

Cons

I don't see anything which is not good in this software. The company can surely work on increasing the features.

Review Source: Capterra
 

Nicole from Avila Law PLLC

March 2018

March 2018

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Before practice panther, Avila Law operated with spreadsheets and databases that required duplicate and sometimes triplicate data entry, taking up a lot of time and effort, and making it very easy for administrative issues to fall through the cracks. We finally made the jump to PracticePanther and are very happy that we did, as we now only need enter things once into the system, and it is very easy for us to keep track of payments made, amounts owed, communication with clients. We are working on automating our practice, and look forward to using more of the features PracticePanther has to offer, like workflows, to tailor to the immigration law context.

Cons

I wish there were more integrations for immigration forms softwares, since the existing one is newer and buggy.

Review Source: Capterra

  Response: PracticePanther Legal Software, PracticePanther Legal Software

Date: April 2018

April 2018

 

Hey Nicole, thank you so much for the review. Glad to see you confirm our system as easy to use, we do take a lot of pride in that fact. We will have a support member reach out in regards to your integration to make sure everything is brought up to speed. We would also love to hear from you about any other software to integrate with.

Looking forward to hearing from you!

 

Heather from Scott B. Umstead, P.A.

March 2018

March 2018

We had an error in the middle of our account payments/invoices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the rep was absolutely fantastic throughout the whole experience. He took the time to go back to square one and rebuild the billing and payments. I had spent over a week trying to straighten this account out and he managed it in just under 45 minutes.

Cons

Small issues here and there. I know nothing about the value for the money and there was no N/A option.

Review Source: Capterra
 

Collin from Mansfield, Melancon, Cranmer & Dick, LLC

March 2018

March 2018

PracticePanther has been seamless, easy to use, and the customer service is outstanding.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PracticePanther has made my life a lot less hectic and has allowed me to focus on generating new business and growing my practice. I don't have to spend as much time on administrative tasks now.

Pros

Our favorite thing about PracticePanther is the seamless invoicing feature. We can get out professional invoices at the end of every month and get paid quickly. We would be lost without PracticePanther's invoicing feature, and the fact that it integrates with LawPay is an added bonus. We can now focus on practicing and growing our law firm and not worrying about whether or not we will get paid.

Cons

I think PracticePanther can improve on recognizing that a law firm might have more than one office in different cities or states. Sometimes the features, like invoicing, only allow you to input one office.

Review Source: Capterra

  Response: PracticePanther Legal Software, PracticePanther Legal Software

Date: April 2018

April 2018

 

Thanks Collin for the awesome review. We love that our customer service is outstanding, glad to see you experiencing it first hand for yourself. Never hesitate to reach out and we will be there to assist you. Our invoicing feature is seamless and always upgrading, look for an exciting new feature in conjunction with LawPay coming real soon!

We would love to accurately log your suggestion and will have a team member reach out for the specifics.

Thanks for being a loyal PracticePanther fan.

 


March 2018

March 2018

Exceptional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything is easier to keep track of by using this exceptional software. It saves time, which makes work more efficient and increases productivity.

Pros

I like everything about this software. PracticePanther is like a one stop shop. It's not only very user friendly, it's economical as well. On more than one occasion, I've highly recommended this software.

Cons

I've not discovered any least liked features about PracticePanther. Nor have I heard of any complaints about it from my employers.

Review Source: Capterra
 

Lee from Law Offices of Lee H. Ballard, P. A.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Best firm management software on the market with the most personable company behind it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easily the most user-friendly law firm management software on the market with an awesome company and support staff behind it. Keeps me organized and streamlines everything from contacts and calendars to billing and invoicing. Changed the way my law firm runs.

Pros

User-friendly - Learning curve is easily the lowest of any firm management software out there
Support - Short training videos and support chat are right at your fingertips and easy to use so you get the most out of the software. Support staff are personable and very responsive - no waiting for days to get answers
Integration - Easily syncs with commonly used products like Quickbooks, Gmail, Outlook, and other legal software
Price - The price is competitive and gets you more bang for your buck compared to other software out there. They also partner with other companies which allows them to add little freebies, like covering the cost of your LawPay account if you use it. I expect they will keep giving cool incentives like that.

This software and company have changed how I run my law firm. I'm a believer and I hope they continue to do great things.

Cons

Still developing - PP is still developing so you do run into hiccups sometimes, but it is still the easiest firm management software to use and I have not had an issue yet that was not resolved by a quick chat session with support staff. They are continuing to add features and developing the product all the time, so I am excited to see what they do - really looking forward to seeing what they do with voice command integration

Review Source: Capterra

  Response: PracticePanther Legal Software, PracticePanther Legal Software

Date: March 2018

March 2018

 

Hey Lee! Thank you so much for your kind words. We take pride in on our system's ease of use and quick access to our support teams, that will never change.

We have many exciting new features rolling out this quarter so keep an eye on your inbox!

As far as voice integration goes, we already integrate with Alexa through a program called Tali for logging your time through speech. Please check them out and let us know if you have any questions.

Thank you for being part of the PracticePanther family!

 

Markus from Preston Brant Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Our best software so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier time tracking + invoicing so far, hope to implement more soon (clients tasks and automisation)

Pros

Ease of use combined with a pack of features. Its also possible to start with a minimum setup (like time entries and invoicing) only and then work your way up through all the features. Lots of tutorial videos that are 100% helpful and short/efficient.

Cons

Timezone warning when travelling can't be disabled yet. A minor inconvenience, as it only shows on the startpage/dashboard.

Review Source: Capterra
 


March 2018

March 2018

Practice Panther has really helped us get organized and stay on top of our client projects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

It has helped us organize and stay on top of our client projects so we can draft documents in a more timely manner. It has also improved our communication within our firm on projects and tasks. We like the customization options. They are constantly updating it to become more useful.

Pros

Simple to use - small learning curve. The customer service is fabulous! I love that I can access the program from anywhere (especially on my iPad) and that the view is fairly consistent so I don't have to learn another view.

Cons

It is a bit inflexible to adapt to an estates and trusts practice. For instance, for estate planning for a married couple we have to place the Matter under only one of their names - we would prefer to be able to show the Matter under both, instead we do a work-around through Relationships and a custom Spouse cell.

Review Source: Capterra
 

Jerry from Family Mediation & Counselling Services

March 2018

March 2018

Taking online customer service to new heights!

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

It is very intuitive, easy to use and packed with features. It is an application that the more you get to use the more options you have available to you.

Cons

Not sure I am experienced enough (with the software) to really criticise it, as there generally tends to be work around or simply features I am not using correctly.

Review Source: Capterra
 

Frederick from The Arnold Advocacy Group, P.C.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Our experience with the software has been nothing but AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization of clients.

Pros

Ease of use and the support that helps you to craft the functionality to meet your needs. Everyone seemed to avail themselves to helping us.

Cons

Purchased the software for accounting features as well. It would be nice if it could sink with some of the major accounting software brands like Quickbooks, Xero, or Freshbooks.

Review Source: Capterra

  Response: PracticePanther Legal Software, PracticePanther Legal Software

Date: March 2018

March 2018

 

Hi Frederick, thank you for the review, we absolutely strive to make your life easier. On that note, we do offer a robust integration with QuickBooks Online for accounting purposes as you wished!

We will have a team member reach out to get you connected as well.

 

Lorin from LTB Inc

March 2018

March 2018

Truly a great product for managing all of your matters

Ease-of-use

Functionality

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Value for Money

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Quality
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Value
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Pros

Very user friendly user interface, has all of the capabilities and functionality that attorneys and support need to organize a case from beginning to end. Now that they partnered with LawToolBox for deadlines, there is no need to purchase any other programs.

Review Source: Capterra
 


March 2018

March 2018

Good solution for small to midsize practices. Many features, includes desktop, mobile and tablet.

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Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization and project management. Good at tracking financials and accepting credit card payments from clients. I enjoyed using Practice Panther and they have a clean interface. The sales team is a bit aggressive if you sign up for the trial, but other than that, it is fairly simple to use across all platforms (desktop, mobile, tablet.)

Pros

I like how easy it is to schedule a meeting or bill clients. The invoicing system and the templates are useful features. LawPay is free if you sign up through PracticePanther, which is great since it is an integrated way to accept credit card payments from clients securely. The ability to add notes to jot down details from phone calls or client meetings is helpful. It is a great organizational tool that is affordable, though not the cheapest option.

Cons

Good IT support, but the customer support calls get annoying while you are on the trial. (They called me about 6 times over one month since I signed up for the trial, and even though it was a human caller, the conversation was very scripted and they really pressure you to upgrade.)

Review Source: Capterra
 

Marisa from Portuondo Law Firm, P.A.

March 2018

March 2018

Practice Panther is a great way to keep everything organized and helps make my Firm more productive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love having a dedicated account manager who understands my business and my needs. I love that when I tell him I have an issue, he actually listens and works to find me a solution. I love that you guys are always updating the software and making it better. I love that your priority is on building a better product rather than marketing. This is truly where I feel your biggest competitor dropped the ball, and continues to drop the ball. Please don't ever make this mistake! I am very happy with the software and recommend it to everyone looking for a system.

Cons

I think workflows could be done in a better fashion, but I have not seen that implemented in any other practice management software either.

Review Source: Capterra
 


February 2018

February 2018

Everything I need in a CRM and much more. Service is unmatched

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far, I have yet to master the Tags features. This is mainly because I need to carefully think about the tags first instead of just "willy-nilly'!

Pros

The training and support on how to use the software. The synchronicity of the information. The Client Portal and integrations with Lawpay and Mailchimp

Review Source: Capterra
 

Chris from Tracy Jong Law Firm

February 2018

February 2018

Horrible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If it worked as intended, it would be very satisfactory. There really isn't much to like about the software considering the other options on the market.

Cons

It doesn't work. Data migration is still ongoing a year later. The customer support is very unhelpful. The software lacks very basic components that should be considered industry standard. They roll out updates without testing them.

Also a note to people seeing all of the positive reviews, I am pretty confident all of Practice Panther's data is fake. When the website is down and you submit a ticket, they send you to a page citing 100% uptime for the past 24 hours - clearly a lie.

Review Source: Capterra

  Response: PracticePanther Legal Software, PracticePanther Legal Software

Date: March 2018

March 2018

 

Hi Chris, we tried reaching out, but it looks like you left the review, and then left the law firm a few days later. Our website status page is by a 3rd party company, so we can not alter the data. When you left us a ticket, we verified everything was working great. As the office secretary, we would have loved to help you work through any issues, and are always here to help your firm anytime. We have reached out to the firm partners, and will make sure everyone is 100% happy. Thank you so much!

 

Melanie from And Justice Law
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy to start. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Use on your phone or computer. Accessible anywhere, anytime.

Pros

Helpful training videos. Schedule unlimited appointments for more in depth or specialized training. The Team listens to users to make improvements.

Review Source: Capterra
 

Roy from JOHNSTON | THOMAS, Attorneys at Law

February 2018

February 2018

We are just going live and are very pleased with the features and support so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly, and our staff loves the friendliness and responsiveness of the support team at Practice Panther.

Cons

The invoices do not automatically include a refresh of the client trust account on the invoices. Also, any repeating events in the calendar do not distinguish between the same day of the month versus the same date of the month.

Review Source: Capterra
 
 
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