PracticePanther Legal software


PracticePanther Legal Software is a legal management solution for small to midsize practices specializing in areas including bankruptcy law, personal injury, divorce, estate planning, litigation, criminal law and many more. The system is offered primarily as a cloud-based solution and is both Mac and PC compatible. PracticePanther offers mobile apps for iPhone, iPad and Android users, allowing users to access the system remotely and sync data across devices.

Key features include case management, contact management, document management, calendaring and docketing, time tracking, billing and invoicing, and accounting. The solution provides users access to task and event workflows, credit card processing, notifications and chats and client portal. The system can be integrated with calendars and email, Dropbox, QuickBooks, PayPal and many more. Other features include contact management, document management, client portal, notifications and credit card processing.

Pricing is per month. Support is provided via an online forum, phone, email and chat.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

222 Reviews of PracticePanther Legal

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  • Lana from Steinbrenner Law Offices, LLC

    Number of employees: 2-10 employees

    August 2018

    Impressive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to learn to navigate the software. It has been a savior in time tracking and billing. Their customer service is the best! Love that they check in on you, to make sure that you are getting the best out of their product, and to get feedback on anything you would want to change/add. Yes, it is a bit pricey, but I think it is worth every penny. it has saved me quite a bit of time on invoicing every month, and we are able to receive payments from clients quicker through LawPay (which PracticePanther pays for). all in all, I am very pleased.

    Pros

    Ease of use-it is self-explanatory even for someone that is not familiar with any other legal software; Customer service is by far the best!

    Cons

    I cannot think of anything i don't like about this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: PracticePanther Legal Software, PracticePanther Legal Software

    August 2018

    Thank you so much for your review Lana! We will continue to listen to feedback from all of our customers and will make sure that everyone is utilizing the software to it's full capacity. There are many easy to use features that will save your firm valuable time in the long run. All the best and we will be in touch!

  • Randeep from Aditya Birla Group

    Number of employees: 10,000+ employees

    August 2018

    An appropriate case management application.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The application interface is very user-friendly, we can easily create task lists and track down all the actions done on a particular case. The application also provides contacts management and we can add notes to each file. The workflows have helped our team to stay on track with the upcoming steps. In addition to CRM, the application assists in time management and the sub reminder feature enable us to schedule emails in advance. The customer service is very responsive, you can contact them via live chat or emails. The invoicing feature helps to track all your accounts with clients, including the operating account details and the credit card transactions. It is very simple to create templates and you get to see all the contact’s details on the dashboard eliminating the need to navigate through several portals to get them. The application has superb reporting features where we get in-depth details about income and expenses.

    Cons

    The application requires more automation. The absence of integration with PayPal. Documentation features are absent. We can’t view emails from an external source.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Practice Panther Is An Excellent Choice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Practice Panther is making is easier for me to take control of the administrative work that I would probably have to hire someone else to do. As a small business owner, this is extremely helpful to me. I like that it brings a lot of different aspects of law practice together into one platform where they are easily managed.

    Pros

    The software is very easy to use, which is due to a user-friendly interface. It has features to help you track time, calendar, invoice clients, track payments, manage operating & trust accounts. It also integrates with other, favorite programs like Google Calendar (syncs), Box.net (file storage), Law ToolBox (rules calendaring), LawPay (accepting credit card payments)

    Cons

    I encountered some problems with the time tracker freezing up when using the program. Tech support was very helpful in researching the problem and helping me to fix it. It turned out to be a conflict with apps in my Chrome browser, not the PracticePanther program

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kathryn from Cuddihee Law, P.C.

    Number of employees: 2-10 employees

    August 2018

    Less time running the firm, more time working for clients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would recommend, great support from the staff there and videos to answer any questions you could have.

    Pros

    Everything is centralized and tracking hours/billing is a breeze. We have seen an increase in timely payments since implementing this program. We would not want to have to manage the firm without it. We tried several similar systems, and prefer this one by far. They are always creating new benefits as well.

    Cons

    Not much stands out so far as negative, though we have heard from some customers that viewing and paying the invoice is confusing. I don't see how there is any confusion, but we have heard that before.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kendra from Parris Law, PA

    Number of employees: 1 employee

    August 2018

    Best CM softward out there

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I feel organized with Practice Panther and capable of handling an ever-growing case load.

    Pros

    Practice Panther is hands-down the most intuitive of the case management software out there. All of the features and functions feel like they are where they should be, and I was up and running with very little need for the support staff to hold my hand. It's replete with added features that make practicing easier.

    Cons

    There has been one instance in which the PP software double-charged my client's card. I had to do a charge back and took the loss on the fee. I heard from a couple others that the same thing had happened. However, they fixed that software problem and I have never had this issue happen again. Additionally, I do not like the numbering system, in which both contacts and matters are grouped together for the purposes of assigning a number. There should be a dual system of numbering these.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Guiliana from Brickell Law Group

    Number of employees: 11-50 employees

    July 2018

    we use this program in my work to manage all our activities with clients and it is very helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is very easy to organize all the information about a client, including their address and their phone numbers. It is also very helpfull to track our activities for any client. I work in a law firm and we use it to track the hours we work in each case, I found the software very friendly in this aspect. The notes are also very helpfull in order to keep informed the rest of the partners about the status of the cases. The software also allows you to keep track of your invoices and the payments made by client.

    Cons

    At the beginning I had trouble tracking my hours in cases where I forgot to put the timer but once you get how to do it manually it is all resolved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Thompson Law Office

    Number of employees: 2-10 employees

    July 2018

    Satisfied.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the layout and ease of use. I like the app for my phone and how easy it is to use also.

    Cons

    Not being able to adjust the calendar down to a five day work week and not being able to view only my office hours on the calendar.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephen from The Law Office of Stephen P. Shepard, LLC

    July 2018

    Great Practice Management Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PracticePanther offers one of the best and most intuitive user interfaces of any practice management platform out there. It's easy to use and find what you're looking for. The interface can best be described as elegantly simple. But, interface aside, Practice Panther offers a robust set of features from time tracking, document generation, client document sharing, and a lot more.

    Cons

    PracticePanther is a major player in the case management game, but it is overpriced with what it currently offers. It has very few integrations, and that is very a very important factor to consider in today's legal tech market.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PracticePanther Legal Software, PracticePanther Legal Software

    July 2018

    Hey Stephen! Thank you so much for your review. We proudly offer a robust set of case management features while remaining easy and simple to use. Since we have a wide variety of features offered within PracticePanther, there is no need to integrate with many 3rd parties like some of our competitors, therefore, we bring those savings back to you! We also do offer an open API and an integration with Zapier as well. Zapier gives you the ability to integrate with thousands of apps instantly for those firms that must use a specific software in conjunction with PracticePanther. Keep an eye out for more updates as we are constantly adding features internally in order to increase Law Firm efficiency for no extra cost.

  • John Mark from The Law Office of John M. Williams, LLC

    July 2018

    It's very intuitive if you have dealt with and compared to other systems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Portability of the practice.

    Pros

    The ease of accessing it from a web browser, the ability to instantly Chat with practice panther personnel or my inhouse personnel, client portal which shares documents and calendar events with the client, and synch with Google calendar and contacts.

    Cons

    The "add a call" feature doesn't have contact field for the other caller with their information. For example, in the matter, there are various contact fields that can be added. They allow you to populate through a drop down to the contact's info. If this was also in the "add a call" then I could have the phone number of the contact from the call part. So it would be nice to have ability to customize the call area to add workflow or templates like the matter area.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebecca from Howle Law Firm

    Specialty: Real Estate

    Number of employees: 2-10 employees

    July 2018

    Very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So far it has been easy to use and begin to implement - we have found the program to run smoothly with excellent support help.

    Cons

    The cost is high- for years they offered a one tier payment plan but now it is per user making it much less affordable. For now we are moving forward with it however I feel there could be a better pricing plan.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    Great experience and very useful. The customer service team always responds promptly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pricing is reasonable, accessibility from any device connected to internet, QB Online integrations, billing, notifications, calendar, customizability, and reports, among others.

    Cons

    Some problems with special characters (á, é, í, ó, ú). Do not recommend for Spanish writing law firms.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kathleen (Kass) from Southworth Chavez & Day-Seiter LLP

    July 2018

    Awesome! Practice Panther has made my life so much easier from time entries to document management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Two things - first, I really like that all of my client information is in one easy location; with simple clicks I can navigate from client contact info to client emails to time keeping in mere seconds. Second, I love that in just a few minutes I can create several documents from my templates I have created with Practice Panther's super easy coding system. Editing a template is as easy as edit, save, and upload! Simply amazing!

    Cons

    Figuring out how to manage multiple contacts and relationships for a singe case took a bit of time, but once I figured it out it became very easy to manage.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sharon from Cholewka Law

    July 2018

    It does SOOOO much and is easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the workflows you can add to make sure nothing slips through the cracks! It's also great for keeping track of where you are in the process.

    Cons

    The reporting feature that exports to Excel. I have to basically run 3 reports every Monday to get the information I need to have our team meeting....and there's a lot of copying/pasting too.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sara from Dupree Legal

    Number of employees: 1 employee

    June 2018

    It is an easy product to use and I like that they continuously update features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps me keep track of clients and billing. It also has integration with other apps that assist. The free Lawpay is pretty wonderful too.

    Pros

    I enjoy how easy it is to set up matters and the billing software. The calendar and activities have helped me keep track of court dates easily.

    Cons

    If the price could be slightly lower, that would be awesome. But the price is really not that high. There have been a couple bumps with invoicing, but those were easily fixable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Catherine from IP WORKS, PLLC

    Number of employees: 2-10 employees

    June 2018

    Better than Clio, Better than anything on the market, Fast and Easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Many saved hours and freedom from frustration! Peace of mind seeing my trust balance and $ due/ $ paid on the dashboard.

    Pros

    Fast, easy to use, intuitive program, excellent, responsive customer service. After struggling with software that was too oriented to litigation law firms and didn't work for my IP practice and use of flat fees, software that didn't give me the reports I needed to run my business, and software that took me 2 hours to create invoices that displayed what I needed them to display, I found Practice Panther. It tells me what I want to know when I want to know it, and invoices are so quick and easy to create and customize on the fly. Perfect syncing with Quickbooks also keeps data entry at a minimum. Answer to my prayers!

    Cons

    There are still one or two reports I haven't figured out how to create; and I am still unsure how to work with PP and Quickbooks when it comes to billable expenses paid by credit card. I suspect these "cons" have more to do with me learning some of the more advanced, newer features, particularly dealing with cost accounting, and less to do with limitations of the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brad E from Hogan Legal, PLLC

    June 2018

    Excellent organization and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Just how easy it is to do what you need to do. For instance, need to add time to a calendar entry? A link pops up as you hover over the entry. Perfect.

    Cons

    I have had no problems using PracticePanther - it's just to intuitive. If there is any issue, it is that there is a minuscule loading time every once in awhile.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Erika from Joseph D. Carney & Associates

    Specialty: Intellectual Property

    Number of employees: 2-10 employees

    June 2018

    Great Legal Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great online storage and portal communication. Customer service is fantastic. Online payment function is nice as well.

    Cons

    As of right now, I have not encountered any cons with this software. If there have been any glitches, they have been easily solved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Truett from Canady & Canady, Attys.

    June 2018

    A little pricey but great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the online storage and how easy it is to use the software from the start. Customer service is quick to respond as well.

    Cons

    Monthly expense is high for a solo firm, but it gets the job done. Customer service doesn't implement suggestions for changes very often.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cayla from HARDER LLP

    Number of employees: 11-50 employees

    June 2018

    Great legal management software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Working at a small sized practice, this software is great for our litigation firm. We use it as a cloud-based service and it's very convenient that we can access this software from other tablets, phones, and devices. I also enjoy that this software can be integrated with other programs, such as Dropbox and Quickbooks.

    Cons

    It would be easier if there were some additions where we wouldn't have to go through a third party, such as Bates numbering or a group-messaging system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kimberly from Hansen Law Office, PLLC

    Number of employees: 1 employee

    June 2018

    Excellent! Seamless functionality across platforms. Portal communication is terrific!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Easy case management, access 24-7, web-based tool that I can access across multiple devices (and I do).

    Pros

    Ease of use and the overall look of the display. It's pleasing to the eye and easy to navigate. The portal is excellent as well. The training videos are a terrific way to see the new functionality as it's rolled out.

    Cons

    Nothing. Anytime I hit a snag, the online resources are available to bail me out. I've referred Practice Panther to other solos and they've signed up as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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