ProLaw Software

3.52 / 5 (25)

About ProLaw


Suitable for midsize and large legal practices, ProLaw by Thomson Reuters Elite helps users to manage the law firm management process. The financial management application automates the time tracking and expense management process and the system also features a mobile solution which allows attorneys to track hours spent on a case remotely.

The invoicing application with ProLaw allows users to print and manage custom invoices. These can be customized based on each case and arrangement and can be formatted to reflect a flat rate or an hourly fee.

The case management module helps attorneys maintain organization and includes a calendar view, reminders and actions to take within a dashboard. This also allows users to store pertinent documents, such as PDFs, Excel spreadsheets, Word documents and more. ProLaw can also interface with Outlook, so that users have access to email integration.

Support is offered through an online portal and via email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

25 Reviews of ProLaw

Average User Ratings

Overall

3.52 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(8)

4 stars

(6)

3 stars

(6)

2 stars

(1)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 25 reviews

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June 2018

Alice from SSL

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2018

Easy to use and practical.

Pros

It's search capabilities, the multiple things that can be managed in one software. The auto spell complete feature.

Cons

We might have an older version - but I think the look appearance overall should be more modern. Maybe easier accessibility from feature to feature instead of having to go to the main page each time - maybe you can always have a quick menu option no matter what you are currently working on. For example if I'm entering time summaries why do I have to minimize each window to get to the main dialog box with the main menu as opposed to having the option to go to contacts right on the toolbar that I have while working on time summaries. Even having a tab feature such as web browsers do - to make multi tasking easier.

November 2016

Rogelio from Katz Law Office

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

November 2016

A Solid Software to kee track of your cases

I used Pro Law for years at my law firm. I have to say that during the time I used it one of the best things was that we were able to install it on the computers. The new softwares I see now are mostly online only like Rocket Matters. Online only vs on desktop is really what you have to ask yourself. Online you can get access on any computer you use but programs like Pro law I remember were faster and never offline. The down part is that you have to be on your destop. I would suggest getting pro law if you have 1 office and not very many staff members. Otherwise you might want to go with something that is better online if you are always changing offices.

Pros

I like how fast and reliable it is for your computer. I like being able to have different users. It does everything you need a software to use for managing your firm.

Cons

You can not access it over a browser at least not the years I used it. You needed the software installed. The them was not very bright but that might have just been my default settings. I assume most people keep their default setting and not change them to make sure they dont mess anything up.

November 2015

Tanya from KEL Attorneys


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

November 2015

Great workflow, docketing and document management for law firms!

Pros

In comparison to programs like World Docs & Perfect Practice, ProLaw offered many additional workflow and tracking features that allowed me to adapt a high volume law firm's ever-changing practices and procedures. This is a full case management system where case notes, tracking, tasking, document storage, billing and timekeeping is all-in-one. My regional client representative at ProLaw treated me like a VIP and was always on call to help get me answers to any new challenges in customizing the system.

Cons

The reporting mechanisms were not the best, and it always took some work to convert data into an Excel format that worked for our staff. Sometimes IT tech support at ProLaw delayed their responses to helpdesk tickets.

January 2019

Kate from Statewide Probate

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

January 2019

Honest review of Prolaw

Overall I'm satisfied, although I continue to search for a more (back end) user friendly legal software for our small firm.

Pros

The front end of this program is very user friendly. The "files" are easy to navigate, and it's very easy to search with so many options. It's also very easy to keep track of time and billing.

Cons

What I like least about prolaw is that there is no online support as far as the back end is concerned! I want video tutorials and relevant FAQ for some of the more complicated tasks such as generating and editing documents.

June 2017

Brandie from Allen Summers Simpson Lillie & Gresham

Company Size: 11-50 employees


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

June 2017

Prolaw was wonderful, but then they UPGRADED now it runs slow and doesn't play well with the other programs that we use

Earlier versions of Prolaw were great - - before their latest updates. Now it it really a pain there are functions that require you to basically -- go around the block to cross the street!

Pros

online file management program is awesome. just like having a paper file with everything in its place.

Cons

Following their latest updates, it is slow to start and causes other programs to freeze up or not work at all. By other programs, I mean things you need, like Word and Outlook

January 2019

Melissa from Legality

Company Size: 10,000+ employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2019

Useful but not intuitive or user friendly

I no longer use this software and here they have improved, but it would take a lot for me to want to give them another try.

Pros

It has a good bit of automation built in, and they are working to add more. Inputting information is fairly easy and reviewing notes is takes no effort at all. It is great for a firm that deal with fewer, more complex matters.

Cons

The system is a bit clunky. They lag behind some of their competitors in functionality and ease of use. Merging documents can be done, but it is a process. Also, updates often come with bugs.

November 2016

Sean from Brandon Legal Group

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Excellent all around product

ProLaw is an excellent tool to bring all facets of a law firm under one system. Coming from large corporations it was amazing to me to find that there are companies utilizing multiple non-integrated platforms to run their business. Switching to ProLaw has now given us the ability to use a single platform to run every segment of our business. It provides management reporting that allows us to make sound business decisions and provide exemplary customer service to our clients.

Pros

It contains every user function you can thing of. ProLaw provides initial setup and training so that your business and you SOP's are incorporated into the set up. It can save you magnitudes of time. ProLaw offers classes, and can do custom work to your system. ProLaw has partnered with many certified third party vendors to provide additional functions to ProLaw or services to make ProLaw cloud based. ProLaw has fully automated credit card processing through a third party vendor, Clientpay.

Cons

It contains every user function you can thing of. Creating SQL advanced reports is difficult.

June 2018

Michael from Johnson County (Iowa) Attorney's Office

Company Size: 11-50 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2018

2017 Downgrade is apalling

Very poor system for tracking address/contact changes over time. The ease of data entry sometimes makes it too easy to inadvertently overtype. Bizarre Contacts display system of First Middle Last, without an option for Last, First Middle, even as Matters display only by Last, First Middle. Building search queries requires significant technical knowledge and cannot be done by even seasoned users. Interface is not intuitive. Some symbols are used for multiple functions.

Pros

Documents can be displayed in a number of organizational ways as fits the user's preference/needs.

Cons

Getting those documents tagged and into Prolaw is a nightmare. Previous "Profiling" function allowed for filing an email attachment only. That's gone. Now you either have to separate the attachment from the email or click through the email to get to the attachment once it is in Prolaw. Previous "Profiling" function allowed user to easily switch and mix between keyboard and mouse driven-commands. (Such as clicking on a data field and then easily typing "pl + tab" for a Pleading rather than using the drop-down menu with the mouse.) Now the user is forced to use the drop down menu. The size of the "Profiling" work box cannot be adjusted or customized as it previously could be. So when Prolaw displays a useless column between to helpful columns, the user must scroll to get to the helpful information. They also added a pagination system which makes scrolling very tedious.

January 2018

Diana from RGB

Company Size: 11-50 employees

Review Source


Ease-of-use

1.0

Customer support

3.0

Functionality

1.0

January 2018

Last update GIANT step BACKWARD

In prior version, when saving an email, for example, if the client/matter number was referenced in the subject, saving the email automatically populated the client/matter number and the email was recognized as such. After the most current update, ALL fields on EVERY document must be entered in order to save or create a new document. This means users are required to enter several times MORE keystrokes than in prior version to accomplish the same tasks. HUGE step backward. VERY time-consuming and frustratingly inefficient. Lord, strike me with a nasty case of pimples if I EVER complain about I-Manage again!

Pros

Drag and drop email saving - except the latest update defaults to attached doc/attached doc class/event.

Cons

Last update completely reversed the ease and efficiency of prior version. ALL document saving requires that ALL information be entered on EVERY document saved. Client/matter numbers are required, as are ALL info fields for each doc saved. Some of this was auto-populated in prior version. Current version takes users TWICE as long to save docs.

August 2017

kate from Colantuono Highsmith & Whatley

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

August 2017

ProLaw Review

This is the best law firm accounting package available on the market, in my opinion

Pros

This program combines all features needed for timekeeping and billing and report management and it integrates with its other programs such as accounting

Cons

Because it is such a sophisticated program it can be difficult to learn but the installation support/training team is excellent, responsive and supportive

May 2019

Melissa from Johnson & Freedman

Company Size: 51-200 employees

Review Source


Ease-of-use

3.0

Functionality

2.0

May 2019

Decent software, but you pay for french pastry and get a glorified Twinkie

I used ProLaw when I worked for a real estate firm for foreclosure litigation. It did the job, just not as efficient as other programs.

Pros

ProLaw is not terribly difficult to use. There are a lot of customizable fields and it stores a good bit of information. It doesn't require a lot of training and is for the most part intuitive. Also, many of the quirks/bugs can easily be fixed.

Cons

ProLaw is one of the pricier programs out there and as I mentioned above, there are quirks/bugs such as reports having different fonts, lost headers and spacing issues. To me, it is a bit clunky looking. While some people love this setup, I prefer a more streamline program without the information overload.

October 2017

Dan from Law Offices of David K. Tran

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

October 2017

Makes searching for legal forms and case records an ease.

It allowed me to draft the necessary documents with proper argumentative support to progress my court cases.

Pros

The database of case records as well as various legal documents. Pro law strips the pain away from combing the web for various legal documents and past legal examples.

Cons

The interface can be improved slightly. Signing into the software requires more effort than most softwares and the constant password updates are tiring.

January 2019

Susana from Csj

Company Size: