ProLaw vs Smokeball

RATING:

3.6

(46)

ProLaw has 46 reviews and a rating of 3.65 / 5 stars vs Smokeball which has 244 reviews and a rating of 4.76 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.6 (46)
4.8 (244)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
3.5 / 5
5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
December 20, 2023
February 27, 2024
Pros/Cons
  • Pros

  • Love how it auto populates my documents and keeps my matters all in one place.
  • Very user friendly, makes it easy to learn and integrates well with all other programs that we currently use.
  • Cons

  • Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. Sometimes it fixes the problem, sometimes it doesn't.
  • Billing descriptors are limited so you have to generalize to find what fits.
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  • Pros

  • Definitely helped as far as organization of emails and other important documents. Easy to use and also has a speedy search engine.
  • It is intuitive and works seemlessly with Microsoft Word and Outlook; it provides excellent customer service; it is accessible from one's phone.
  • Cons

  • They also lack CRM functionality that many other providers are offering. Their closed API also makes it difficult to integrate with other software providers.
  • They seem unconcerned about security issues that result. Fixing invoices is problematic.
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Pricing Range
N/A
$
$
$
$
$
Product Demo
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2022

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32 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos