--- title: "Relativity Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Relativity. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Relativity is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/relativity-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Discovery Software](https://www.softwareadvice.com/ediscovery/) / [Relativity](https://www.softwareadvice.com/legal/relativity-profile/) / Relativity Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/relativity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/relativity-profile/alternatives/) # Relativity User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 57 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.2/5 - Value for money: 3.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 26 reviews (46%) - 4 stars: 22 reviews (39%) - 3 stars: 7 reviews (12%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Powerful search options - They make the platform easy to search for things and complete documents with accuracy. - The ease of use of the interface. ### Most mentioned cons - Sometimes Relativity has latency issues in loading the coding panel during document review. - Also documents that are password protected are hard to unlock. - The folder-based UI can be a bit challenging for users to understand, especially where deduplication is being applied. ## Relativity customer reviews Showing reviews 1-25 of 57 (page 1). ### Best e-Discovery Software Possible - Overall rating: 4/5 - Reviewer: Casey J. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My business' legal department has been utilizing Relativity for e-Discovery document review. Numerous documents from either party believed to be relevant are uploaded to a server. From that point, administrators access Relativity and can set up searches for specific keywords, individuals, dates, issues, etc., and then save these searches to be accessed later. Searches of specific information by keyword and date allowed attorneys to divvy up the searches to a manageable amount and was crucial in ensuring the department got through the documents necessary in order to prepare for upcoming depositions. Relativity allowed lawyers to comb through millions of emails, each one getting tagged for a specific issue as it pertained to the case. When the department had finished, it was interesting to use Relativity and see which aspects of the case we had found the most evidence to win, which aspects were weak, and which individuals would be best to depose. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Relativity allows for efficient and thorough document review. All documents on the database can be searched through any combination of Relativity's search matrices. Searches can easily be saved, copied, edited, and saved again. As well, it is easy to organize these saved searches into categories, each referring to a specific individual or a specific aspect of the search. This allows for users to easily pull exactly the documents that are specific to their needs. While every feature could prove useful in a specific circumstance, I found myself mainly utilizing two: the family tab and the email-threading tab. The family tab indicates that their are emails attached to the one you are currently looking at. Similarly, the email-threading tab allows one to visualize the chain of emails, allowing for the entire thread to be edited all at once, rather than individually. #### Cons Given that so much of the back-end of the Relativity website is perfect, I would have to say the design of the user-interface was one of the features I liked least about the program. There are so many icons which indicate a feature or function that can be performed that the screen immediately appears cluttered. With a small amount of white space, it is easy for one's eyes to strain while attempting to read dozens of documents. As well, even when I knew what it was I needed to do, it could be hard to find the right button to push. This issue is minor, however, and after a week or two of use does not become cumbersome. Another small issue somewhat related to this is a lack of "night mode," or the use of black and blue rather than white and grey, which other applications have begun to include and I find is much easier to look at for eight hours a day. --- ### Great Legal Review Software - Overall rating: 5/5 - Reviewer: Tabitha B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have an overall positive experience. Standard software used in the legal profession. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of use of the interface. It is easy to find documents. Also easy to download or look at different views of the same document. It’s extracted text view converts documents very well. #### Cons On a rarity documents are not converted well or unable to read. Also documents that are password protected are hard to unlock. #### Reasons for switching to Relativity Difficult to use. The interface was small and not straight forward. --- ### I have used Relativity for E-Discovery projects. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Relativity is fairly well known therefore although there are many other options is is sort of a standard in the industry. #### Cons Relativity is not at all intuitive. Especially from the administrator perspective, in my opinion. --- ### Relativity is an Industry Titan - for good reason - Overall rating: 4/5 - Reviewer: Matt K. - Verified reviewer: Yes - Industry: Legal Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Relativity works well for most complex matters. The ability to Process data within the platform is very well executed, however, it can be difficult to troubleshoot issues without back-end access, which means you will need to partner with a Relativity export to assist. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Relativity is straight foward and simple for end users to use. Many of the advanced features can be really helpful, though end users may not know anything about those tools unless they partner with a Relativity specialist. #### Cons At times the learning curve on searching and navigating can be challenging. The folder-based UI can be a bit challenging for users to understand, especially where deduplication is being applied. #### Reasons for choosing Relativity This tool had all the features needed by clients and was largely recognized as a leader in the industry. --- ### Best ediscovery platform, period - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I have been a document reviewer for over 12 years, and have used over a dozen different platforms. Relativity is the most common platform for the simple reason that it is the best. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Simple and clean user interface. Easy to check out/in batches, see status of all documents, review documents in multiple formats, and conduct searches. #### Cons Sometimes difficult to download or execute, depending on the application used. But overall, there is very little negative I can say about Relativity! --- ### Best eDiscovery tool in the industry - Overall rating: 5/5 - Reviewer: Rushabh L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Relativity is a powerful and versatile platform for ediscovery, offering advanced search analytics and customization options. It can handle large dataset and very complex workflows. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerful search options Customizable workflows Scalability #### Cons Learning curve is very hard and its costly --- ### Relativity - Platform for EDiscovery and More - Overall rating: 5/5 - Reviewer: Matt K. - Verified reviewer: Yes - Industry: Legal Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ediscovery is made simpler with Relativity. The processing of data into Relativity can be done through either Relativity's software or other processing engines. This is an excellent tool to organize case files, legal research, and paper discovery. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The processing and review functions are superb and can be customized to any type of matter or workflow. THere are a variety of built in tools that allow data to be viewed at the macro or micro level, depending on your needs. With as little as 20 minutes of training any lawyer or paralegal can easily learn how the system works, apply substantive coding and redactions. #### Cons Sometimes the features are hard to configure without Admin help, but once you get the hang of it, the platform is scalable. --- ### Pass or Fail based on the Administrator - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to learn document review platform. Coding panels can be as simple or as complex as desired. Multiple databases, document lists and review panels can be created for a single matter. #### Cons The biggest issue is that the functionality of the platform is dictated by the competence of the administrator. If a panel or view is not set up properly, it can cause endless problems for the actual review - simple tasks generate errors causing lost productivity. The use of the database also slows significantly during administrative managment. --- ### Best in Class for Legal Document Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is the gold standard for document review. Nothing else comes close. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This is, in general, a fast program. When a search is well-designed then you'll be able to move through a batch of documents in almost no time flat. Also, it's browser and "cloud" based - you don't need any local installations. #### Cons Browser and cloud based is a double edged sword. You need a constant Internet connection to work with this so there's no security "air gap" you can put in place. Also, it is liable to crash your browser on particularly long and large documents. --- ### Go to software! - Overall rating: 5/5 - Reviewer: Jamaris B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the documentation is extensive and the yearly updates! It is also easy to use. #### Cons What I like least about it is the color choice. --- ### Web interface, Filtering and searching can be more manageable. Standard Features should be included - Overall rating: 3/5 - Reviewer: Becky U. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. Review time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros User friendly, a lot more options to control data. The folder structure and layout views are easy to set up. #### Cons Speed via the web, standard features limited to users unless specifically asked to enable features such as Print, Save, Highlight. --- ### The product is easy to use and there is lots of documentation on how to do things within the product - Overall rating: 4/5 - Reviewer: Donna C. - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about the software is how it is structured, the layout and its appearance. The user interface is eye appealing. #### Cons The thing that I like least about the software is that I only open one instance of the product at a time. --- ### Many features - Overall rating: 4/5 - Reviewer: Jeffrey K. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are many features and it is extremely easy to transfer documents with opposing counsel. #### Cons It’s difficult to get your annotations out of the software. --- ### This program, if customized appropriately by the vendor, is very powerful. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product for sure - needs a good vendor. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has a robust searching and organization capability. Depending upon the vendor who is supporting this program, it can be incredibly helpful in litigation and due diligence projects. #### Cons It requires substantial interaction with a vendor to appropriately set this up. The cost is also a consideration and can be expensive if used on small or one-off projects. --- ### Relativity is a powerhorse - Overall rating: 5/5 - Reviewer: Irene W. - Industry: Law Practice - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that you can fashion any search you need, plus it offers other tools (like clustering) to look at data so that you can get to the important issues #### Cons Over a nationwide network, we experience slowness in the west offices (servers are hosted in the east). --- ### Has it All, but Confusing - Overall rating: 4/5 - Reviewer: Christine P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It seems like the more common ediscovery software, but I think improvements can still be made. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 5/5 #### Pros Relativity really does seem to have anything and everything I could possibly need for my ediscovery purposes. #### Cons So many of the features are not intuitive at all—and things that you would think would be super simple, like adjusting the view. --- ### Relativity is a good tool for electronic discovery - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like Relativity's ease of use for electronic discovery. All of the documents are displayed in a clear manner. You are also able to open up the documents in a separate pop-up window rather than viewing them in the viewer on the site. Relativity is easy to navigate. #### Cons Relativity is slow to operate at times. At times, Relativity acts up and kicks you off after being logged in for a while even though you are active on the site. --- ### Excellent product!!!! - Overall rating: 5/5 - Reviewer: Stephanie T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been great! Would definitely recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use this product!!! #### Cons I love everything about this product! It is so easy and fast! --- ### If you pay for it, it will deliver... - Overall rating: 5/5 - Reviewer: Matthew L. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Unsurprisingly, as the market leader for e-discovery platforms, Relativity sets the gold standard for overall quality and functionality. However, the learning curve is very steep, as is the cost. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 --- ### Relativity - The Best Platform for Electronic Discovery - Overall rating: 5/5 - Reviewer: Sara R. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent. I have used relativity for years and it has been crucial to the successful completion of my document review projects. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and convenient for electronic discovery document review. I love how it offers persistent highlighting of key terms and also displays the family relationships of each document in the coding panel so you can tell how each document relates to the last. #### Cons Sometimes Relativity has latency issues in loading the coding panel during document review. --- ### Biggest Player in the Game, with good Reason! - Overall rating: 5/5 - Reviewer: Nicholas T. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is good stuff, and the search options are incredibly powerful and easy to use. You can easily batch documents for review, or use saved searches to do the same. Searching, sorting, batching - you name it, it does it well. Sadly, the UI leaves a lot to be desired as its pretty clunky to review with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros This software is the big daddy for document review for years. It is compatible with just about any document type you will throw at it. Additionally, the ability to quickly move and change document coding tags is fantastic. The search engine on it is second to none, and your key terms are highlighted within the document. Additionally, you can break down a document from native format to plain text, which can help you ID the terms you're looking for #### Cons This is clunky software that shows its age. The UI for review is slow and can be difficult to work with, and there aren't a lot of great options for batch processing. Also, the software times out on sessions so if you get yourself distracted by an important task you may find your session timed out, losing your place in the document queue. --- ### Relativity- There is a reason it has been an industry leader for years - Overall rating: 5/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Relativity for document review for eDiscovery. I like it it because they have a proven track record for reliability and have worked out the bugs already where many of the newer are still doing that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality and reliability are second to none. KCura has developed tools for everything you can think of for e Discovery since they have been a leader for many years in this industry. I also like that it is easy to use and that I can teach new users how to use the system in about 15 minutes. Also since it is so widely used by others in our field, most folks come in with a history of use of Relativity and can pick up and go without any training. #### Cons The price is the only real drawback to Relativity as it costs significantly more than many other eDiscovery platforms because it has so many more functions. Extra costs like monthly user fees per reviewer can really add up over the course of a long case. #### Reasons for choosing Relativity More functionality. It can do everything I want it to do, where other systems may be cheaper, they tend to lack the options for our quality control efforts and information tracking that Relativity has built in. --- ### Good software - Overall rating: 5/5 - Reviewer: Kiyana H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the ease of use that comes with relativity. They make the platform easy to search for things and complete documents with accuracy. #### Cons I dislike when the system is down and then sometimes it takes a while to come back up. --- ### Relativity works - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has been a solid and reliable litigation support system. The latency issues are recent and hopefully be correcred but is?troubling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, has good search options. Support for Relativity is good, and generally provides for the needs of most document reviews and give The quick response needed. #### Cons Latency issues cause document to not load properly. End of coding a different document. --- ### Great E-Disclosure Software - Overall rating: 4/5 - Reviewer: Mared J. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The support network from the Relativity staff. #### Cons Speed issue, especially when processing data. ## More reviews [Next reviews](https://www.softwareadvice.com/legal/relativity-profile/reviews/?page=2) --- Relativity Reviews, Pros and Cons - 2026 Software Advice