All Resly Reviews
1-20 of 20 Reviews
Sort by
Kirsten
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
The only choice
Pure joy, I don't give 5* ratings to software lightly. So many things have been considered and applied thoughtfully rather than piecemeal like other software, and they all remain true to the overall design. It's been a pleasure working with [SENSITIVE CONTENT HIDDEN] who are repsponsive and open to suggestions and I can see many of the suggestions being implemented already. The migration process was easy enough but I think a cheat sheet with what needs to be checked or brought in manually and in what order would help. There was still quite a bit to do to get the system fully setup even though it was functional and online within a few hours and there were things I didn't realise until after I did my first EOM. I would love to see communication with housekeepers/handmen via an app, ability for guests to checkin and sign off electronically (So important with Covid) and maybe an owners portal to access their own reports. But overall I LOVE it!
PROSLove love love that it is true cloud build and design so I can access it from any browser anywhere. Love that I can have mulitple screens open at once. It is sleek and easy to navigate. Most features are intuitive but when I need help the support from [SENSITIVE CONTENT HIDDEN] is fast and helpful. Love the idea of the dashboard now I am used to using it. Love that I can text guests and use templates for emails (although the editor needs a little work still :)
CONSAll features are there but some need a bit of tewaking to improve efficiency: Calendar - I find it hard to use as it is. Needs more status colours and can't see and letters of the name for 1N bookings; Entering new Direct Bkg not efficient - Need to be able to enter no. of nights from start date rather than start and end date, Guest linkage/lookup not efficient (we need to see any comments about the gust before we confirmt he bkg and in Mooloolaba we REALLY need a blacklist feature); Need ability to enter deposit required amt and manage deposit due date and amount (and link this to calendar status); Need extra info to display next to price (Eg. Rate per night, Discount applied to std rate plan (I have lots more ideas for this)) Inability to change room types and status :( I need to do this often due to owners discretion but it deters me given I have to get [SENSITIVE CONTENT HIDDEN] to do it for me; Printing and Emailing - there are just too many clicks to be able to print anything. There must be an engine that allows printing in one click with a default printer setup. Need this for receipts, invoices and Checkin Form/letter Sort Order - this appears to be all over the shop. Pls look at display order of charges, agents, rate plans etc. Just make it alphabetical would be easier Housekkeeping - Still missing display of checkin/out status and ability to show back to backs/set priority (otherwise I love it) CHarges - need to change chrgs before C/O Promotions - not able to do promos like stay 5 pay 3
Reason for choosing Resly
[SENSITIVE CONTENT HIDDEN] demo and timing! The fact that there was free migration and training helped.I love the sleek design and simplicityI could see they had thought through all features and were willing to improve on themAlot of systems don't have trust account management or ability to manage tenancies
Reasons for switching to Resly
PUMA was an access database and incredibly glitchy and clunky. Too many errors too many times blamed on microsoft!
Shaun
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Customer service second to none
Resly has drastically speed up our trust accounting and provided a solution for running both short and long term accommodation management options for our clients.
PROSWhile the software is great and is constantly improving the customer service this company offers is second to none and is worth the subscription fee just to have an expert on call. In particular, we have been working with [SENSITIVE CONTENT] from Resly through not only the onboarding phase but as we continue to grow. He knows the software inside out and when thrown curve balls has been able to create creative solutions for us. Would strongly recommend this software for anyone in the short-term letting space.
CONSWhile the short term letting software is fantastic, the long term letting side could do with some improvements. Speaking to Resly team this does sound link something they are working and I have no doubt they will continue to improve this side of the software.
Reason for choosing Resly
Resly was the best fit for offering both long term and short term rental management for our clients.
Reasons for switching to Resly
Trust Accounting and the ability to manager short and long term rentals.
Bridgette
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
It just keeps getting better and better
Dont think about it - just do it - I can promise you, you wont regret it.
PROSWhere to start about Resly. It was an amazing product to begin with and it just keeps getting better and better. I am grateful for the instant support from the Resly team. We usually don't have time to wait for responses to queries and that has never been a problem since joining Resly. I love how intuitive the program is and it takes me no time to train newbies and being able to fully access anywhere in the world is brilliant
CONSThere is nothing about Resly we don't like. If there is anything we think can make life easier or improvements we can see that can be made, the Rely team are quick to take ideas and suggestions on board.
Reasons for switching to Resly
I could see the benefits to our business immediately
Wayne
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Highly Recomended
They have supported us throughout the whole transition from our old system to Resly. The set-up was basically all done by them and they needed very little help from my end. The system is very intuitive and easy to use.
PROSThe support we have received this far has been second to none. I like how it is cloud based and I can use it anywhere. It is an all in one system which just makes sense. Very simple to use which reduces my stress.
CONSThe only con is that I didn't move sooner!
Reason for choosing Resly
Resly was built for management rights and simplifies trust accounting. Also it was the only cloud-based option available.
Reasons for switching to Resly
Cost and functionality. We wanted cloud based and our previous supplier didn't have a true cloud based solution.
Sue
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
RESLY - TICKS ALL THE BOXES
AMAZING!!! Always available to answer a question. Never palmed off to someone else or waiting for a call back.
PROSThe product and the amazing support from the team made the decision to take on board simple and stress free. The program is user friendly & an easy transition from the old outdated system were were previously using. Being a true cloud based program I can see what is happening from any where in the world on a day by day / hour by hour basis. There is zero stress for relievers - 1 button and EOM is done.
CONSThere is nothing to dislike. It offers everything I require to run my business efficiently.
Reason for choosing Resly
New dynamic people with a positive vision to the future for my business requirements. An eagerness to engage & deliver. Constantly growing & evolving. SOOOO HAPPY we made the move..
Reasons for switching to Resly
The old system was outdated & expensive. Always felt like we were just another account to them & difficult when there was a problem to be sorted.
Naomi
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
I never thought switching systems could be so easy
The guys made this transition so easy. I am a person who struggles with change but this program is a dream to work with. I like that the guys sit and explain everything in easy to understand step by step manner. The one advise from the guys that made so much sense is. " Ask yourself what are you trying to do, then click on the tab that relates and all else follows logically". It is practical, intuitive and logical with absolutely no clutter or useless tabs.
PROSIt is very user friendly. it is definitely cloud ( not just pretending to be).
CONSNothing at all it is brilliant, easy to use.
Reasons for switching to Resly
We wanted to move to a genuine cloud based product. We also wanted to streamline our operations and work with a program that is user friendly and less clunky
Amber
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best move I have made
Have been super happy with changing, it has truly made my life easier. In the management of a small boutique apartment block like Viscount On The Beach, it allows me to not be stuck at the desk. Time - it has given me some extra time!
PROSEASE Familiarity Flexibility Portability
CONSNothing is a con besides my learning capability - I wish I was better at utilising everything that it can do.
Reasons for switching to Resly
Recommended by a friend and it is cloud based - and so much more familiar to products we use daily.
Andrea
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Couldn't be happier
Thanks for taking the leap to create and develop Resly, it’s the answer to my prayers.
PROSI had very little hesitation moving to Resly, and I am now sleeping better and enjoying Management Rights so much more, confident in the fact that the system works! Resly is intuitive and very simple to use. My offsite apartments are perfectly catered for and the best part for me is being able to view Resly anywhere – on my desktop, tablet, phone and even my smart Refrigerator! I can be anywhere in the world and keep my finger on the pulse. Not to mention the support. [SENSITIVE CONTENT HIDDEN] are awesome. They have always responded quickly and consistently, no matter how dumb the question they have fixed all my issues with enthusiasm and respect. They are constantly updating features that make Resly unequivocally the best product on the market.
CONSNothing I can think of, it ticks all the boxes
Chris
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The best in class
You'd be mad not to go with Resly - make your life easier.
PROSResly is by far and away the best in class software for trust accounting. Their ease of use for the trust account balancing makes it far superior to any of the other products out there. The software is smooth, easy to train new employees on and allows for all of the same features as their competitors without the big price tag.
CONSI dont feel as if Resly has any Cons, their support team take on any optimisation feedback and quickly implement
Nick
Leisure, Travel & Tourism, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Simply the best trust accounting platform available. No exceptions.
#hearts
PROSIf I could give Resly support 6 stars I would - they are super responsive, and very very receptive to feature requests. Rate & restrictions management is simple to use and effectively designed - we use multiple PMS's within our group (including premium providers), Resly is by far the best across all in this space...
CONSReservation management is a little more basic than other systems - but it fits the brief well for our business model (vacation rental)
Reason for choosing Resly
We reviewed 4 other platforms - none came remotely close in comparison.
Marion
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best program ever!
Such an easy take over, amazing support, lovely team to work with, highly recommend to everyone
PROSThis product is so easy to use, intuitive and simple. Love the support we receive, and constant updates. Amazing team. Has made my life so much easier.
CONSThat the calendar goes back to full calendar when working on it.
Reason for choosing Resly
The support team, new and innovative
Janelle
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Happy Customer
Simplicity to use and great backup support.
CONSI don't find anything about resly that i don't like.
Shirley
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Resly is The Best
Always updated with new & exciting features. Very easy to use & support is amazing.Help is just a call away. Very prompt & professional at all times.
CONSNot that I am aware of. This software certainly covers all my needs with ease.
Hamish
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
New Resly user
Having only used the software for 3 weeks, I am very happy thus far. I love the flexibility it offers and am excited to see how we can maximise results going forward.
PROSThe support team at Resly, particularly our onboarding support [sensitive content hidden] has been instrumental in providing guidance and assistance throughout the set up and launch post settlement and transition from Hirum. As a first time management rights operator, I found the system's usability and intuitive process so easy to work with.
CONSNot obtaining historical information from previous software Hirum during the data download to compare YOY results.
Reason for choosing Resly
Fitted my needs best
Reasons for switching to Resly
Cloud based software providing me with modern functionality.
Gerhard
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Changing Over
Had a very good experience so far, the team at Resly was very responsive especially during change over period in difficult circumstances.
PROSCloud Based mean I can get away from the desk, respond to changes quicker and spend more time on the guests.
CONSLacks a few merge field options. Bit pricey.
Reason for choosing Resly
Cloud Multiple Users Device Friendly
Reasons for switching to Resly
Hirum belongs in a museum
Natasha
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Have had the best experience using the software and the support team are just amazing
The support team have been absolutely amazing. We are new to hotel management and without this software or their help I'd hate to think were we'd be.
PROSLove this software, everything is seamless and easy to use. Help is always available.
CONSHaven't found a con yet, and don't think we will ;-)
Reasons for switching to Resly
This software is so much easier to use.
Paul
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
The PMS kid on the block
It streamlines our current operation. It is cloud based, so no longer waiting for the computer. I prefer Apple over a PC, so now I can use on the 2 computers we have, rather than buying another.
PROSThe system is easy to use, and it just makes sense. The support is second to none.The are a couple of guys giving it a go, and have done a fantastic job. They are happy to take suggestions on board, and implement these changes often immediatley.Highly recommend.
CONSNone as of yet. When there is a problem, you contact support, and any changes are made.
Reason for choosing Resly
The local community was taking up the product, so help was readily available.
Reasons for switching to Resly
Recommendation and frustration.
Maryann
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Resly Review
We are extremely satisfied with Resly, the ease of operation and the support is excellent.
PROSThe ease of use of the system and being able to discuss options/changes direct with the developer
CONSThe features that were missing from the system are being updated by the developers and we are extremely happy with their attention to detail.
Reasons for switching to Resly
The previous system did not have the features that we required.
Mandy
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Easy to navigate
Excellent for the Accommodation industry, easily compares to other Trust Account Software on the market.
PROSI love the interface, it's easy to understand and navigate. Having multiple windows open assists in time efficiency, and the option to use the program on any laptop or computer is a big plus.
CONSGetting used to the number of pop-ups for printing.
Ann
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Manager
Excellent.
PROSFound that Resly is very easy to follow with excellent back up
CONSAt the moment there is nothing that I least like about Resly
Reasons for switching to Resly
Not happy with Puma and Resly was easy to manage