Rocket Matter software


Rocket Matter is a cloud-based legal billing and management solution designed to cater small and midsize law practices. It features time and billing management, calendar, document management, payments and collaboration management modules.

Rocket Matter uses 'Bill As You Work' technology that helps practices to record billable and non-billable time, create bills, send invoices to clients and more. It also helps practices to streamline their workflows by creating parameters for accepting cases, categorizing matters and defining relationships within an active case.

The document management feature offers the capabilities to store essential documents in categorized order at one single place. It includes drag-and-drop functionality, as well as integrates with Dropbox, Box, and other cloud storage systems. The system also features a document assembly module, so that practices can easily generate frequently-used forms and documents.

Users can access Rocket Matter on their Android and iOS smartphones by downloading apps from their respective apps stores. The solution is available on a per user per month subscription basis, which includes customer support via phone an Email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

73 Reviews of Rocket Matter

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  • Jesse from Freelance Writer and Political Consultant

    July 2018

    Rocket Matter is far from perfect, but it helped our firm stay at least partially functional.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Decent but limited functionality at a price that could have been lower.

    Pros

    There are lots of things to like about Rocket Matter for any small law firm or solo practice, including the ability to update client contact information, bill time from your computer directly, and attach case documents and emails for an actual case management system.

    Cons

    The app, which is a well-publicized part of the Rocket Matter package, was lacking in several areas of functionality, particularly the ability to access contacts. Additionally, the invoicing system was needlessly complicated and failed to handle the realities of clients making payments against retainers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Erika from Joseph D. Carney & Associates

    Specialty: Intellectual Property

    Number of employees: 2-10 employees

    June 2018

    Good Product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The program integrates with other software well. It is very easy to learn how to use and easily tracks time.

    Cons

    The customer service team is not as efficient in fixing problems as they should be. Canceling the subscription is also a very difficult process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lorin from Law Firm

    March 2018

    Awesome product for keeping track of case information!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super slick interface, very easy to navigate and easy to customize. The partnership with LawToolBox for deadlines takes the system to a whole new level. Now you don't have to go to multiple platforms to take your case from beginning to end, it all stays right inside Rocket Matter.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Conroy law firm

    Specialty: Litigation

    Number of employees: 2-10 employees

    December 2017

    Tbey did not provide the service promised

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rocket scheduled a setup for 5 days after I contracted for the service. Got fed up with the lack of service. They took money of my account a month later. I have been on hold an hour trying to get this straightened out.

    Pros

    Talked a good game. Very nice until you try to get service.

    Cons

    Promise and don’t deliver.
    An hour on hold is too long for support.
    Don’t seem to have the staff.
    Very frustrating dealing with this outfit.

    This review was submitted organically. No incentive was offered
    Review Source
  • Oswaldo from World Health Centers, LLC.

    November 2017

    GREAT software to keep track of your cases and bill hours. A bit expensive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all.

    Pros

    When set up properly you can just open new case and auto assign tasks to your staff by templates. We are an Injury Law and this software has made our practice a heck of a lot easier.

    Cons

    PRICE. Every user is billed separately. Would be nice to have have packages based on the size of the law firm.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • JASVIN from UNLV, NEVADA MS IN MECHANICAL ENGINEERING

    Specialty: Employment

    Number of employees: 2-10 employees

    October 2017

    The best law practicing management e-system for micro and macro size practrices

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    from out of 10, I would rate this software 9 points for their impeccable efforts in the software. it provides integrity to many play store applications like wise dropbox. It can provide good asistance with training and upto compatible empolyees size. just go for it if you want to keep up with your partnering or competitive company.

    Pros

    Documents portability, fast and accurate invoice printing system, reduced invoice generation time make sit helpful for any user to store their data and documents at one place. they do have gold edition premium software package which allows more convenience and comfort among its users, which i would recommend if you want to boost your managing firm's revenue to 20 percent.

    Cons

    Duration of the free trial is less compared to other software as per me (7 days are still good) and pricing are bit higher, but portability they are providing with managing your documents are impeccable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Heather from Fox and Lutz, LLC

    Number of employees: 2-10 employees

    August 2017

    Customer service is excellent. The program has a majority of services needed to function all-in-one.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very user friendly and has many options available, depending on how you operate your business.

    Cons

    Document downloads are somewhat confusing. It'd be nice if there was an easy way to download and connect client emails to their respective accounts for billing purposes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cheryl from Law office of Theresa W. Jenkins, Esq.

    Number of employees: 2-10 employees

    August 2017

    ROCKET MATTER gets an A!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use. convenience.

    Pros

    Rocket Matter was very user friendly. Generating Bills and entering payments was simplified with this newest version. Timekeeping is wonderful and the Messaging feature makes passing message to the file a breeze!

    Cons

    I seem to have lost my "notes" section without going in through the back door to find it... the lost feature could only be found by going into prior comments in the file and then clicking on the old note and adding from that screen.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amy from Dahl Family Law Group

    Number of employees: 2-10 employees

    June 2017

    Use it daily, not perfect, but very practical

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and accessibility to customer service two things I love most about this software. I find it easy to train others on it as well.

    Cons

    The calendar has issues sometimes syncing with Google calendar. The attorneys in our firm rely on Google calendar as if it were their bible.

    Review Source: Capterra
  • Tabitha from Hochscheid & Associates, LLC

    Number of employees: 1 employee

    June 2017

    an excellent cloud-based comprehensive system for small firm solo lawyers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    full service hourly billing with, email , calendar and accounting integration.

    Pros

    accessibility of the system, integration of calendaring and email. It works well with cloud-based document storage as well. New integrations are added often.

    Cons

    the interface for email doesn't allow you to bill efficiently for older emails. You essentially need to open and email and bill this.

    Review Source: Capterra
  • Shannon from Law Office of KW

    Number of employees: 2-10 employees

    May 2017

    Great tool for managing trust accounting, client billing, calendars and case notes in once place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    RocketMatter acts as an automated trust accounting system that updates as I bill clients, and provides various reports and summaries to help analyze the financial needs of the business easily.

    Pros

    The billing system offers many options to tweak the system to suit many different billing situations for clients, such as billing method (hourly, flat fee, evergreen retainer, etc). You can upload invoice formats that you can customize to suit your needs. For example, we need invoices to be generated in English, Spanish, or in both languages depending on the client. We created formats per these 3 needs and can set the default invoice format per client or per matter. It also serves as a secondary record of trust accounting for the IOLTA account.

    Cons

    The Matter Documents system needs work. It's useful to be able to record notes, but they can't be exported, there's no option for generating a printer-friendly version, and you can't open them in new windows. That results in printing case notes taking up 30 to 60 minutes of my time.

    Review Source: Capterra
  • Rachel from Schaffer Law Firm PLLC

    Number of employees: 2-10 employees

    April 2017

    Best Case Management Software Hands Down

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My firm has been with Rocketmatter since early 2011. I have looked and dabbled in other case management softwares but we just keep finding that Rocketmatter is the best fit for our firm. The user interface is so easy even the most untechnologically savvy person can use it! Just this past week Rocketmatter called me to tell me we were eligible for discount. Things like that and the CONSTANT updates to keep the software at the cutting edge for attorney purposes is why we will continue to stay with Rocketmatter.

    Pros

    easy user interface
    link to quickbooks and lawpay
    client portal

    Cons

    If a client forgets their portal password I have to call Rocketmatter to have it reset.

    Review Source: Capterra
  • Thomas from Northwest Debt Relief

    Number of employees: 2-10 employees

    March 2017

    Overpriced, no real functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good program for completing one single solitary task, billing, but the service is totally overpriced, we are a eight person firm, paying $600 plus per month and the other features are a cruel joke. I will be ditching it as soon as I can migrate our data elsewhere

    Pros

    Online billing

    Cons

    Lack of functionality, price

    Review Source: Capterra
  • McKenna from Herndon, Coleman, Brading and McKee

    Number of employees: 11-50 employees

    February 2017

    Rocket Matter makes my and my clients' lives easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love that I or my staff can look up anything we need to know about any case whenever we need to when a client calls; when we are on the go; or when working from home or on a trip. Uploaded documents and linking emails to a case on Rocketmatter makes every case file easy to find and use no matter where I am. It's like my whole filing cabinet is with me wherever I need it. And notes make digging through files for information or case status a thing of the past. I cannot tell you how much easier my life is since our firm has switched (and got my whole firm to switch) to Rocketmatter. Timekeeping woes are a thing of the past as I can enter time in my phone right from the courthouse. And billing takes 2 minutes instead of a whole day, with bills ready to be emailed or mailed to clients at a moment's notice. Clients really like the detailed, itemized statements Rocketmatter produces. The staff is responsive and ready to help.

    Pros

    Easy to use, keep everything organized, keeps me on track, increase communications between staff and attorneys, mobile.

    Cons

    The iPad app is very glitchy; two-way calendar syncing with iCal has long been difficult if not impossible; Syncing calendars with Google cal is glitchy; billing for large insurance companies (LEDES for example) is difficult; and the software can be slow at times depending on your access to high speed internet.

    Review Source: Capterra
  • Michael from Law firm

    Specialty: Litigation

    Number of employees: 2-10 employees

    February 2017

    Horrible spammers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I hate these horrible spammers. Spam wastes my time and therefore costs me money.

    Pros

    Nothing. I detest their spam

    Cons

    Obviously, the predication of their business model on spamming attorneys. I also detest their lack of an "unsubscribe" option on their spam

  • Victoria from Edwards Law PLLC

    October 2016

    Easy to Use, But Pricey for What you Get and Terrible Policy on Accessing Data After Cancellation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used Rocket Matter for several months, but I decided to switch to another law firm management software because Rocket Matter does not have much functionality. For $65, all you really get is billing and invoicing software (they claim to also offer document management but it's just a Dropbox feature, and you have to manually create templates if you want them). Their other competitors, CLIO and Firm Central, also offer deadline assistant, and a more robust document management system for about $35 more a month. CLIO also offers Lawpay with their subscription, which saves you an extra $20 a month. Upon cancelling Rocket Matter, I also discovered a terrible policy that the company strictly enforces. Once you cancel, you only have access to your existing data until the end of your billing cycle. After that, you have to renew your subscription to access your data, even if you are not using their software for billing and invoicing. And, there are no exceptions. I had a death in the family and needed only a few more days to complete migration of data, but they would not budge on the policy and even suggested paying for another month of Rocket Matter to complete migration, in case I wanted to switch back. No thank you. I think Rocket Matter has to get with the picture on this policy. For example, CLIO offers a free, 90-day period after cancellation to export data. It only makes sense, if you are not actually using the software to bill or invoice. Buyer beware, if you are testing out Rocket Matter.

    Review Source: Capterra
  • Cyndi from Law Office of J. Kevin Clark

    Number of employees: 2-10 employees

    October 2016

    Rocket Matter Rocks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having had no background in billing, I had to learn this program on my own when I took this job. Rocket Matter has been very easy to pick up, very intuitive to use. The manual is easy to follow, the quick sheets are great and I am especially impressed with the customer service/help desk reps. BEST CUSTOMER SERVICE of any vendor I have every worked with! Nice, patient and very helpful. I highly recommend Rocket Matter.

    Pros

    Ease of use.

    Cons

    Nothing so far.

    Review Source: Capterra
  • BARBARA from CHRISTOPHILLIS & GALLIVAN

    Number of employees: 2-10 employees

    September 2016

    Rocket Matter Support Team can't be Beat!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Although I feel that there are some features that could be adjusted or tweaked to make better, I gave a resounding 5 star rating to the service team there and would have given more if available. When I hit a road block, 9 times out of 10, the team there gets it "fixed" while I'm on the phone, within minutes, (I do like being able to talk with a human quickly for most problems). If the issue is one that is a bit more complicated, they do not hesitate to get help from someone who has maybe been there longer or might have had the issue come up before. And, they are always willing to "put suggestions" in front of the developing team. They always work with you on your level and can put it in words that anyone can understand.

    Pros

    That I can get help anytime I need it. Again, hats off to a great support team!

    Cons

    the calendar . . . I wish it was easier to enter events without having to go back and forth between the calendar and the event screen . . . that you could enter multiple events on the same screen . . . I wish that there were more color categories . . . We use outlook calendar and cannot sync with Rocket Matter for this reason. We use different color categories for mediations, hearings, etc. And, combine those categories with the attorney/people attending each. Do not like that you have individual "blocks" if more than one person is attending the same event.

    Review Source: Capterra
  • Beatriz from Law Offices of Beatriz A. Pelayo-Garcia, APC

    September 2016

    Best Law Practice Management Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Rocket Matter for years. This is by far the best law practice management software. The interface is very natural and easy to use. You will find all the information you need regarding a case available to you no matter where you are. With this software, you cannot go wrong! Also, the customer service is the best! I highly recommend this software!

    Review Source: Capterra
  • maggie from law office of camilla d. cochran

    Number of employees: 2-10 employees

    September 2016

    rocketmatter review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i consider rocketmatter the "american express" of law office software. both rocketmatter and american express offer me" first rate customer service" - it is as simple as that! when i have an issue , i want to speak with a real live expert who can help me resolve the issue. i don't want to send an email only to get back some confusing response which may not make sense to me... nor do i want to wade through a phone tree for 20 minutes (at least!) only to end up in the wrong dept. and then get disconnected when i am transferred. i hope rocketmatter continues their superb customer service focus - so i can continue to be a loyal customer.

    Pros

    highly intuitive from a user perspective.

    Cons

    i still think that the statement page is confusing. the date of last payment should be notable on statement page. the ability to enter more than one payment per month along with dates should be an option and notable on statement page. not that impressed with the new interface - find it slows me down in entry of data.

    Review Source: Capterra
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