

Rocket Matter Software
FrontRunners
About Rocket Matter
Rocket Matter Pricing
It offers a 10-day free trial. No Credit Card Required. Subscription Discounts Available for Long Term Commitments.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
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Customizable Dashboard
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Rocket Matter User Reviews
OVERALL RATING
Showing 1 - 5 of 197 reviews
Eliel
Company size: 11 - 50 employees
Time used: More than 2 years
Review Source: Capterra
May 2021
Best Cloud Software for Client Management

Oswaldo
Verified reviewer
Time used: Less than 2 years
Review Source: Capterra
November 2017
GREAT software to keep track of your cases and bill hours. A bit expensive.
BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all.
Pros
When set up properly you can just open new case and auto assign tasks to your staff by templates. We are an Injury Law and this software has made our practice a heck of a lot easier.
Cons
PRICE. Every user is billed separately. Would be nice to have have packages based on the size of the law firm.
Aaron
Company size: 2-10 employees
Industry: Legal Services
Time used: More than 2 years
Review Source: Capterra
April 2021
Easy to use and full of features
Pros
Ease of use and setup. Customer service has been great and responsive. Also the cost for what it does is reasonable.
Cons
There a ton of integrations that RocketMatter has, but most require their own subscription. So the cost of this is only the start. From my research, all of the practice management software requires other software and most of that software requires a subscription.
Reasons for choosing Rocket Matter
Ease of use. It was recommended by other attorneys who had experience with other practice management systems.
Reasons for switching to Rocket Matter
Tabs3 was Windows based and I wanted to move towards a Mac operating system. The Windows server environment became expensive to maintain and costly when things did not work. I was looking at various cloud based systems so it would not matter what computer operating system was being used.
James
Company size: 2-10 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
April 2021
Dated Product, clunky interface.
Their support desk employees are responsive when you call them for support, but their development side is sorely lacking. Overall, how good is it? My old firm developed our own in-house software in the late 1990s that still out performs Rocketmatter.
Pros
RocketMatter was a good value for the money when it first came out. It has fallen well behind other software now.
Cons
When we signed up for RocketMatter is was being praised as a modern platform. Unfortunately it is not modern. It is now like driving an old used car held together with duct tape. RocketMatter is not updating the platform at all. It seems like all they do is release APIs to allow other programs to link to it. Many of those links are clunky, ill conceived and generally a nuisance. I defy anyone to use, for example, the Fujitsu ScanSnap integration, or their mobile apps. Both are so ill conceived and executed that they are essentially worthless. If you ask questions about improvements, RocketMatter refers you to another site called Receptive where they ask you to identify potential improvements. They don't appear to be updating it, as they have "planned upgrades" listed as upcoming in the future (more API connections) that they released a year or more ago. They also don't appear to be reviewing suggestions on the site, as noted by people posting there.
Reasons for choosing Rocket Matter
At the time, it was better rated.

Response from Rocket Matter
James, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter. We have recently updated our mobile application and are hard at work to ensure that other customer-requested improvements and features are added to our software on a monthly basis. We would really love the opportunity to speak to you regarding your personal experience with Rocket Matter so that we can make it right. Please be on the lookout for an email from our support team so we may discuss how we can help work toward a solution. Thanks!
Replied April 2021
Liisa
Company size: 2-10 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
April 2021
Rocket Matter is great case management software
It has been very good which is why we have stuck with them for 7 years now. It is especially highlighted for me now that we also have a CRM software. We have had 2 different CRMs and neither one of them had the easy standard reporting features of Rocket Matter. I would consider using RM if they had a CRM.
Pros
I love the reporting features that are built in. It makes it easy for me to find data about the operation of the business. It is very easy to run invoices and track time.
Cons
It is difficult to pull reports that are not standard part of RM package. The RM team has helped us device a way to do so but it is still clunky. It also took approx 20 hours of my staff time working with RM team to make it possible to add interest to client invoices. It something that should be standard in any case management software that does billing.
Reasons for choosing Rocket Matter
Rocket Matter was able to be more flexible with our team and develop a contract that worked for us. That was the selling point and is why I will not go to Clio.
Reasons for switching to Rocket Matter
Time Matters was software not cloud based and it was getting difficult to maintain. Also their customer service was not helpful.