Rocket Matter Software

Good but not the best

Rocket Matter was perfect for us when we only had 25-50 matters. And like I said, the billing was superior to any other practice management software we have used. I think if you are a firm that doesn't do volume work on a daily basis, this is excellent software.

Pros

This is a basic, user friendly software that is great for non-volume practice management and makes legal billing very easy. It keeps track of all your matters and clients, and you can tag multiple matters to a client. You can search by client or matter, and it stores all the contact data for your clients.

Cons

We are a tiny volume law firm that handles 500 matters simultaneously. Rocket Matter was not enough for us. We switched to a practice management software that has checklists and steps - once you've checked off the items for one step, it moves you to the next step. Rocket Matter did not have that dynamic functionality we require.

Good Product

Pros

The program integrates with other software well. It is very easy to learn how to use and easily tracks time.

Cons

The customer service team is not as efficient in fixing problems as they should be. Canceling the subscription is also a very difficult process.

Awesome product for keeping track of case information!

Pros

Super slick interface, very easy to navigate and easy to customize. The partnership with LawToolBox for deadlines takes the system to a whole new level. Now you don't have to go to multiple platforms to take your case from beginning to end, it all stays right inside Rocket Matter.

Tbey did not provide the service promised

Rocket scheduled a setup for 5 days after I contracted for the service. Got fed up with the lack of service. They took money of my account a month later. I have been on hold an hour trying to get this straightened out.

Pros

Talked a good game. Very nice until you try to get service.

Cons

Promise and don’t deliver.
An hour on hold is too long for support.
Don’t seem to have the staff.
Very frustrating dealing with this outfit.

GREAT software to keep track of your cases and bill hours. A bit expensive.

BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all.

Pros

When set up properly you can just open new case and auto assign tasks to your staff by templates. We are an Injury Law and this software has made our practice a heck of a lot easier.

Cons

PRICE. Every user is billed separately. Would be nice to have have packages based on the size of the law firm.

The best law practicing management e-system for micro and macro size practrices

from out of 10, I would rate this software 9 points for their impeccable efforts in the software. it provides integrity to many play store applications like wise dropbox. It can provide good asistance with training and upto compatible empolyees size. just go for it if you want to keep up with your partnering or competitive company.

Pros

Documents portability, fast and accurate invoice printing system, reduced invoice generation time make sit helpful for any user to store their data and documents at one place. they do have gold edition premium software package which allows more convenience and comfort among its users, which i would recommend if you want to boost your managing firm's revenue to 20 percent.

Cons

Duration of the free trial is less compared to other software as per me (7 days are still good) and pricing are bit higher, but portability they are providing with managing your documents are impeccable.

Customer service is excellent. The program has a majority of services needed to function all-in-one.

Pros

It is very user friendly and has many options available, depending on how you operate your business.

Cons

Document downloads are somewhat confusing. It'd be nice if there was an easy way to download and connect client emails to their respective accounts for billing purposes.

ROCKET MATTER gets an A!

Ease of use. convenience.

Pros

Rocket Matter was very user friendly. Generating Bills and entering payments was simplified with this newest version. Timekeeping is wonderful and the Messaging feature makes passing message to the file a breeze!

Cons

I seem to have lost my "notes" section without going in through the back door to find it... the lost feature could only be found by going into prior comments in the file and then clicking on the old note and adding from that screen.

Use it daily, not perfect, but very practical

Pros

Ease of use and accessibility to customer service two things I love most about this software. I find it easy to train others on it as well.

Cons

The calendar has issues sometimes syncing with Google calendar. The attorneys in our firm rely on Google calendar as if it were their bible.

an excellent cloud-based comprehensive system for small firm solo lawyers.

full service hourly billing with, email , calendar and accounting integration.

Pros

accessibility of the system, integration of calendaring and email. It works well with cloud-based document storage as well. New integrations are added often.

Cons

the interface for email doesn't allow you to bill efficiently for older emails. You essentially need to open and email and bill this.

Great tool for managing trust accounting, client billing, calendars and case notes in once place

RocketMatter acts as an automated trust accounting system that updates as I bill clients, and provides various reports and summaries to help analyze the financial needs of the business easily.

Pros

The billing system offers many options to tweak the system to suit many different billing situations for clients, such as billing method (hourly, flat fee, evergreen retainer, etc). You can upload invoice formats that you can customize to suit your needs. For example, we need invoices to be generated in English, Spanish, or in both languages depending on the client. We created formats per these 3 needs and can set the default invoice format per client or per matter. It also serves as a secondary record of trust accounting for the IOLTA account.

Cons

The Matter Documents system needs work. It's useful to be able to record notes, but they can't be exported, there's no option for generating a printer-friendly version, and you can't open them in new windows. That results in printing case notes taking up 30 to 60 minutes of my time.

Best Case Management Software Hands Down

My firm has been with Rocketmatter since early 2011. I have looked and dabbled in other case management softwares but we just keep finding that Rocketmatter is the best fit for our firm. The user interface is so easy even the most untechnologically savvy person can use it! Just this past week Rocketmatter called me to tell me we were eligible for discount. Things like that and the CONSTANT updates to keep the software at the cutting edge for attorney purposes is why we will continue to stay with Rocketmatter.

Pros

easy user interface
link to quickbooks and lawpay
client portal

Cons

If a client forgets their portal password I have to call Rocketmatter to have it reset.

Overpriced, no real functionality

Good program for completing one single solitary task, billing, but the service is totally overpriced, we are a eight person firm, paying $600 plus per month and the other features are a cruel joke. I will be ditching it as soon as I can migrate our data elsewhere

Pros

Online billing

Cons

Lack of functionality, price

Rocket Matter makes my and my clients' lives easier

I love that I or my staff can look up anything we need to know about any case whenever we need to when a client calls; when we are on the go; or when working from home or on a trip. Uploaded documents and linking emails to a case on Rocketmatter makes every case file easy to find and use no matter where I am. It's like my whole filing cabinet is with me wherever I need it. And notes make digging through files for information or case status a thing of the past. I cannot tell you how much easier my life is since our firm has switched (and got my whole firm to switch) to Rocketmatter. Timekeeping woes are a thing of the past as I can enter time in my phone right from the courthouse. And billing takes 2 minutes instead of a whole day, with bills ready to be emailed or mailed to clients at a moment's notice. Clients really like the detailed, itemized statements Rocketmatter produces. The staff is responsive and ready to help.

Pros

Easy to use, keep everything organized, keeps me on track, increase communications between staff and attorneys, mobile.

Cons

The iPad app is very glitchy; two-way calendar syncing with iCal has long been difficult if not impossible; Syncing calendars with Google cal is glitchy; billing for large insurance companies (LEDES for example) is difficult; and the software can be slow at times depending on your access to high speed internet.

Horrible spammers

I hate these horrible spammers. Spam wastes my time and therefore costs me money.

Pros

Nothing. I detest their spam

Cons

Obviously, the predication of their business model on spamming attorneys. I also detest their lack of an "unsubscribe" option on their spam

Easy to Use, But Pricey for What you Get and Terrible Policy on Accessing Data After Cancellation

I used Rocket Matter for several months, but I decided to switch to another law firm management software because Rocket Matter does not have much functionality. For $65, all you really get is billing and invoicing software (they claim to also offer document management but it's just a Dropbox feature, and you have to manually create templates if you want them). Their other competitors, CLIO and Firm Central, also offer deadline assistant, and a more robust document management system for about $35 more a month. CLIO also offers Lawpay with their subscription, which saves you an extra $20 a month. Upon cancelling Rocket Matter, I also discovered a terrible policy that the company strictly enforces. Once you cancel, you only have access to your existing data until the end of your billing cycle. After that, you have to renew your subscription to access your data, even if you are not using their software for billing and invoicing. And, there are no exceptions. I had a death in the family and needed only a few more days to complete migration of data, but they would not budge on the policy and even suggested paying for another month of Rocket Matter to complete migration, in case I wanted to switch back. No thank you. I think Rocket Matter has to get with the picture on this policy. For example, CLIO offers a free, 90-day period after cancellation to export data. It only makes sense, if you are not actually using the software to bill or invoice. Buyer beware, if you are testing out Rocket Matter.

Rocket Matter Rocks

Having had no background in billing, I had to learn this program on my own when I took this job. Rocket Matter has been very easy to pick up, very intuitive to use. The manual is easy to follow, the quick sheets are great and I am especially impressed with the customer service/help desk reps. BEST CUSTOMER SERVICE of any vendor I have every worked with! Nice, patient and very helpful. I highly recommend Rocket Matter.

Pros

Ease of use.

Cons

Nothing so far.

Rocket Matter Support Team can't be Beat!

Although I feel that there are some features that could be adjusted or tweaked to make better, I gave a resounding 5 star rating to the service team there and would have given more if available. When I hit a road block, 9 times out of 10, the team there gets it "fixed" while I'm on the phone, within minutes, (I do like being able to talk with a human quickly for most problems). If the issue is one that is a bit more complicated, they do not hesitate to get help from someone who has maybe been there longer or might have had the issue come up before. And, they are always willing to "put suggestions" in front of the developing team. They always work with you on your level and can put it in words that anyone can understand.

Pros

That I can get help anytime I need it. Again, hats off to a great support team!

Cons

the calendar . . . I wish it was easier to enter events without having to go back and forth between the calendar and the event screen . . . that you could enter multiple events on the same screen . . . I wish that there were more color categories . . . We use outlook calendar and cannot sync with Rocket Matter for this reason. We use different color categories for mediations, hearings, etc. And, combine those categories with the attorney/people attending each. Do not like that you have individual "blocks" if more than one person is attending the same event.

Best Law Practice Management Software!

I have been using Rocket Matter for years. This is by far the best law practice management software. The interface is very natural and easy to use. You will find all the information you need regarding a case available to you no matter where you are. With this software, you cannot go wrong! Also, the customer service is the best! I highly recommend this software!

rocketmatter review

i consider rocketmatter the "american express" of law office software. both rocketmatter and american express offer me" first rate customer service" - it is as simple as that! when i have an issue , i want to speak with a real live expert who can help me resolve the issue. i don't want to send an email only to get back some confusing response which may not make sense to me... nor do i want to wade through a phone tree for 20 minutes (at least!) only to end up in the wrong dept. and then get disconnected when i am transferred. i hope rocketmatter continues their superb customer service focus - so i can continue to be a loyal customer.

Pros

highly intuitive from a user perspective.

Cons

i still think that the statement page is confusing. the date of last payment should be notable on statement page. the ability to enter more than one payment per month along with dates should be an option and notable on statement page. not that impressed with the new interface - find it slows me down in entry of data.