Rocket Matter software

Decent but limited functionality at a price that could have been lower.

Rocket scheduled a setup for 5 days after I contracted for the service. Got fed up with the lack of service. They took money of my account a month later. I have been on hold an hour trying to get this straightened out.

BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all.

from out of 10, I would rate this software 9 points for their impeccable efforts in the software. it provides integrity to many play store applications like wise dropbox. It can provide good asistance with training and upto compatible empolyees size. just go for it if you want to keep up with your partnering or competitive company.

Ease of use. convenience.

full service hourly billing with, email , calendar and accounting integration.

RocketMatter acts as an automated trust accounting system that updates as I bill clients, and provides various reports and summaries to help analyze the financial needs of the business easily.

My firm has been with Rocketmatter since early 2011. I have looked and dabbled in other case management softwares but we just keep finding that Rocketmatter is the best fit for our firm. The user interface is so easy even the most untechnologically savvy person can use it! Just this past week Rocketmatter called me to tell me we were eligible for discount. Things like that and the CONSTANT updates to keep the software at the cutting edge for attorney purposes is why we will continue to stay with Rocketmatter.

Good program for completing one single solitary task, billing, but the service is totally overpriced, we are a eight person firm, paying $600 plus per month and the other features are a cruel joke. I will be ditching it as soon as I can migrate our data elsewhere

I love that I or my staff can look up anything we need to know about any case whenever we need to when a client calls; when we are on the go; or when working from home or on a trip. Uploaded documents and linking emails to a case on Rocketmatter makes every case file easy to find and use no matter where I am. It's like my whole filing cabinet is with me wherever I need it. And notes make digging through files for information or case status a thing of the past. I cannot tell you how much easier my life is since our firm has switched (and got my whole firm to switch) to Rocketmatter. Timekeeping woes are a thing of the past as I can enter time in my phone right from the courthouse. And billing takes 2 minutes instead of a whole day, with bills ready to be emailed or mailed to clients at a moment's notice. Clients really like the detailed, itemized statements Rocketmatter produces. The staff is responsive and ready to help.

I hate these horrible spammers. Spam wastes my time and therefore costs me money.

I used Rocket Matter for several months, but I decided to switch to another law firm management software because Rocket Matter does not have much functionality. For $65, all you really get is billing and invoicing software (they claim to also offer document management but it's just a Dropbox feature, and you have to manually create templates if you want them). Their other competitors, CLIO and Firm Central, also offer deadline assistant, and a more robust document management system for about $35 more a month. CLIO also offers Lawpay with their subscription, which saves you an extra $20 a month. Upon cancelling Rocket Matter, I also discovered a terrible policy that the company strictly enforces. Once you cancel, you only have access to your existing data until the end of your billing cycle. After that, you have to renew your subscription to access your data, even if you are not using their software for billing and invoicing. And, there are no exceptions. I had a death in the family and needed only a few more days to complete migration of data, but they would not budge on the policy and even suggested paying for another month of Rocket Matter to complete migration, in case I wanted to switch back. No thank you. I think Rocket Matter has to get with the picture on this policy. For example, CLIO offers a free, 90-day period after cancellation to export data. It only makes sense, if you are not actually using the software to bill or invoice. Buyer beware, if you are testing out Rocket Matter.

Having had no background in billing, I had to learn this program on my own when I took this job. Rocket Matter has been very easy to pick up, very intuitive to use. The manual is easy to follow, the quick sheets are great and I am especially impressed with the customer service/help desk reps. BEST CUSTOMER SERVICE of any vendor I have every worked with! Nice, patient and very helpful. I highly recommend Rocket Matter.

Although I feel that there are some features that could be adjusted or tweaked to make better, I gave a resounding 5 star rating to the service team there and would have given more if available. When I hit a road block, 9 times out of 10, the team there gets it "fixed" while I'm on the phone, within minutes, (I do like being able to talk with a human quickly for most problems). If the issue is one that is a bit more complicated, they do not hesitate to get help from someone who has maybe been there longer or might have had the issue come up before. And, they are always willing to "put suggestions" in front of the developing team. They always work with you on your level and can put it in words that anyone can understand.

I have been using Rocket Matter for years. This is by far the best law practice management software. The interface is very natural and easy to use. You will find all the information you need regarding a case available to you no matter where you are. With this software, you cannot go wrong! Also, the customer service is the best! I highly recommend this software!

i consider rocketmatter the "american express" of law office software. both rocketmatter and american express offer me" first rate customer service" - it is as simple as that! when i have an issue , i want to speak with a real live expert who can help me resolve the issue. i don't want to send an email only to get back some confusing response which may not make sense to me... nor do i want to wade through a phone tree for 20 minutes (at least!) only to end up in the wrong dept. and then get disconnected when i am transferred. i hope rocketmatter continues their superb customer service focus - so i can continue to be a loyal customer.