About RTG Bills

RTG Bills is a legal billing and time tracking solution that helps law firms streamline operations related to trust accounting, split billing, contingent fees and late charges. The built-in digital stopwatch lets attorneys capture total time spent with clients to generate bills accordingly.

RTG Bills enable employees to create new fee transactions with details, such as date, activity description, matter information, fee type and sequence numbers. Administrators can use the customizable bill formats to create client reminder letters, cover pages and letterheads with agency name, address and phone number. Additionally, it enables lawyers to configure multiple hourly rates, such as standard, special or discounted rates, facilitating client loyalty and retention....


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Supported Operating System(s):

Windows 7, Windows XP, Windows 8, Windows 10

80 Reviews of RTG Bills

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(63)

63

4 stars

(12)

12

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 80 results

September 2019

Steve from Stephen A. Brandon, Attorney at Law, PLLC

Company Size: 1 employee

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Great software. An even better value. A very satisfied customer.

As a solo lawyer, I am able to create invoices using the desktop program (locally or via a remote desktop connection), and to enter time online using a mobile device or laptop PC. The purchase price for this software is great for solos who are attuned to maintaining low overhead, and who are keen to control all aspects of the invoicing process -- but the key feature, hands down, has been the unwavering technical support provided by the vendor.

Pros

Extraordinarily flexible. Allows for the creation of a highly-personalized invoicing process. Responses to requests for support are provided without charge and usually within a matter of a few minutes (or, at most, within a few hours), with ongoing, interactive follow-ups. For my solo employment law practice, this software ticks all of the boxes. I have been using RTG Bills for seven years, and I have never experienced a single moment of disappointment by it or by the vendor.

Cons

Initial set up for everyday usage is easy, and the typical solo attorney should have no problems quickly getting standard invoices out the door. Less conventional and non-standard billing arrangements which may involve a combination of hourly billing, contingency fees, benchmark or progress fees, and success fees require more persistence to properly set up. But free technical support has always been available to provide clear and patient guidance. I have no complaints.

Reasons for Choosing RTG Bills

I am a frugal attorney, but I don't cut corners with technology or software. I was initially won over by the low cost of RTG Bills, which, allocated as a monthly expense, is and has been much, much lower than that of competitors, without any extra charges for technical support. But I have now been using the program for many years, and its real value lies with its impressive flexibility and technical support.

Response from RTG Data Systems

Replied September 2019

Thanks for taking the time to write a really wonderful review! It is greatly appreciated.

August 2019

Frank from Law Office of Frank Gaynor

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Outstanding and affordable time & billing solution

Five years ago my old time & billing program, a relic written in BASIC before the turn of the century, would no longer run on my newer computers. I set out to find the latest and greatest. What I found were many very pricey SAAS (software as a service) programs which required a monthly outlay and ran in the cloud. While that may appeal to some, I prefer to own a license and keep my data local (subject to extensive backup protocols to protect it). RTG Bills checked all my boxes and I have been very happy with the ease of tracking my time and client expenses and payments. Everything is easy to do.

Pros

First of all, it is extremely affordable. You purchase a license to use the software and, occasionally, pay to upgrade. No monthly fees or or hidden costs. Second, the service is OUTSTANDING. Whenever I have run into a problem or had a question, an email to rep and I get an answer almost immediately. Third, it is extremely customizeable. I was able to create my own service codes and format my bills and reports . If you have any questions, just ask representative and he will help you through it. Fourth, it is very comprehensive. I sometimes feel like I am only scratching the surface of its capabilities. Fifth, it has a small footprint, both for the program itself and the data files.

Cons

I can't really think of anything. A sole practitioner, I don't pretend to know what larger (than one!) organizations need in time & billing software so I'll leave it to others to comment.

Reasons for Choosing RTG Bills

Cost, features, ease of use. And I have been very pleasantly surprised by the exceptional service provided.

Response from RTG Data Systems

Replied September 2019

Thanks very much for the wonderful review. RTG also has one of those SaaS (Software as a Service) programs, RTG Bills Online. Ours isn't quite so pricey as the others. For anyone interested in that, we offer a 30-day free trial.

August 2019

Margaret from REILLY FINNEGAN PC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

2.0

August 2019

Lacking in customer support,

Pros

Easy to use but if you encounter a problem it is almost impossible to get an answer. You must email customer service and it’s hard to understand or tackle a problem via email.

Cons

No way to address any glitches or problems, very little customer support cannot call via telephone

Response from RTG Data Systems

Replied August 2019

Thank you for taking the time to review RTG Bills. We really appreciate it. We know that some people don't like our always-free, email-only support policy. There are three reasons we believe email is the best way to provide technical support: 1. Web: RTG's web site answers many questions, often in detail that would be hard to provide in other ways. Our response to a question often includes a reference to a web page. 2. Priority: We can prioritize incoming questions, so the most critical problems can be addressed first. 3. Think: We like to think about a tough question, or research an answer, before responding. We can't do that in a real-time conversation.

August 2019

David from Law Offices of David H. Baker LLC

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Easiest Billing Software Made!

At the end of the year, I take the RTG Bills total fees number and enter into an Excel spreadsheet and/or QuickBooks and can quickly produce a Profit and Loss Statement and a Schedule C. RTG Bills totally simplifies the reporting of income.

Pros

I am a sole practitioner and I tried several billing software products. None were easy to set up or to use. Then I tried RTG Bills. Within 45 minutes, I was set up! And shortly after that, I was entering time and then producing bills. I have used various version of RTG Bills over the past ten years and have been extremely happy with the product. Also for law firms, if you need to create ebills for Serengeti, Legal Tracker, etc., RTG Bills has an ebilling component that works very well.

Cons

I purchased a second license for another company I manage. I could not figure out how to show all of my clients on one page - even when I only had four clients. For some reason, it broke it into two pages.

August 2019

Lenore from Law Office of Lenore C. Garon, PLLC

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Simple and Intuitive Legal Billing Software

After initial set-up, which was not difficult (following instructions in the tutorial), I have been able consistently to record time easily and accurately and to create bills almost effortlessly. I really don't even think about this application -- I just use it.

Pros

This was very easy to learn, thanks to a very clear tutorial, and is very easy to use. Before I used RTG Bills I used TimeSlips, which I found complicated and easy to screw up. The steps to follow to do anything are largely intuitive, although taking the tutorial in the beginning probably helped with that. Additionally, the lifetime free support has been inordinately helpful. While I have only used it perhaps three times in the 6+ years I have been using the software, I have always received a response within hours of sending the email, and the advice in the response has always solved my issue

Cons

There is not much to dislike about the software. I suppose that it is less flexible than some in designing one's bill, but I honestly don't care -- the bills look professional and are easy to read, which is what counts. I suppose there are things it will not do, but it does everything I need.

Reasons for Choosing RTG Bills

Prior to using Timeslips, I had used a trial version of RTG Bills that I liked, but several people suggested that Timeslips was the industry standard for law firms. When I decided to ditch Timeslips, I reviewed the information on th RTG Bills website and decided that it really met my needs at a reasonable price, so I went back to it without considering any other solution.