Easy to bill and keep track of payments from clients whether by mail or email

Easy to set up once and use with client billing and payments

Cumbersome to set up letterhead for bills

The program ported our data from TimeSlips easy enough and was easy to learn. The price is very reasonable for the program and it's very inexpensive to add users.

Our firm's biggest complaint is that users are not able to create clients in the program, which creates additional work for the admin. The user must email the admin to create a new account. If the admin is not available, then the attorney may forget to enter time once the client is created. Seems like unnecessary work and I hope they fix this.

None now. It is not working and company is not supporting.

It worked great for a while. Was relatively easy to use and set up. Operating fine when purchased in 2013. Started having compatibility problems with windows in 2017.

It keeps crashing and it is not supported by manufacturer. Have contacted him several times but he is not helping. Program has a problem interfacing with Windows. I will buy another billing program.

Ease of use, cost, not too many useless features and tech support-very responsive!

No complaints, I switched from Timeslips and never looked back. Timeslips was difficult to setup, difficult to use, they required annual costly updates and it had many features I did not need.

Very easy to set up and use; can have different billing rules for different clients; GREAT customer support.

Is solely PC/Windows based (however, for a monthly fee, can use the program on line, and for even smaller monthly fee, can enter billing on line from all devices).

The software helps me keep bills going out and therefore money coming in.

There is a learning curve but once you master that the software is quick and easy to use. Only had to contact customer supports once, and they were responsive and helpful.

It is a bit cumbersome to enter the client info, then the matter, but that's probably just a difference between this and timeslips.

Very good simple software

Simplicity common sense and good support

Nothing - all is OK cannot be better. I really cannot find anything wrong [SENSITIVE CONTENT HIDDEN] I am really greatfull when you adjusted in thye matter of hours the program to our specific needs. Good on you mate.

super satisfied and happy, an excellent software for our small firm, it is oriented to lawyers, but we as engineers are working on hourly basis as well and this RTG keeps track of hour time and expenses very well. We use it to generate invoices/bills and for keeping track of hours billable and for non-billable overhead. At any moment can change bill format from long and detailed to a summary a few lines only. I contact representative and he replies almost right away, as if he never sleeps, super tech support, very friendly and understanding

ease of use, logic, screen arrangement, adaptability of custom forms after you learn a few basic steps. excellent tech support from rep with whom I have communicated very often over several years. low 'overhead' with graphics, just what you need to enter hours, short descriptions, how much you want to charge for fees or expenses or lump sum. I simply love it. It beats Quicken or Simply accounting for keeping accounts receivable. quick reports in many formats, can export to excel using it daily for several years, started with a floppy version, will not change it

creating custom letterhead with colours/graphics, but rep gave me a trick to do it, and I am happily using it.

We could not be more happy with RTG Bills. We also took advantage of the free Conflict Check feature, which is extremely helpful in our conflict checks process. Also, any questions we have had have always been answered immediately and to our satisfaction.

We have been using this software for almost seven years now. Before I came to this new law firm, I spent an entire weekend researching different accounting softwares. Price was a consideration, as is for any new start up company. I came across RTG, took them up on the free trial, and found it to be very user friendly. It was easy to jump right in on entering time and printing invoices. I also customized headers so that we can now print invoices on plain copy paper rather than heavy letterhead, which not only saves on our letterhead, but it cut down our postage as well. This software does a lot, I'm still discovering new features.

There are a LOT of reports you can run and it takes time to view each one and know what they all do. Because there are so many features to this software, more training videos might be helpful (only because I am a more hands-on person and I could follow along).

User for 10 years and very satisfied

Intuitive interface and customer support

N/A. No issues with this product. Cannot criticize

Previously, I've used several standalone and law practice timekeeping and billing systems over the past 25+ years. RTG is by far the simplest, most straightforward and economical of the bunch. I appreciate that the program is standalone and I don't have to open a practice management system, then click-through layers to drill down into timekeeping or billing. Preparing billings is a snap. When reviewing a pre-billing statement if I want to make a change, I can simply click on the billing item, and it opens the time/expense entry, so I can modify it. Then, when the change has been made, I can close the entry and the statement reappears with the changes. Simple!

Everything is intuitive. It opens promptly, is quick to navigate and back-ups are fast. Short-cut keys can be set up to save time for repetitive types of entries (e.g., "Phone conference with client" can be inserted with, for example, a short-cut 'PCC')

No cons. It works. Don't be put off by the basic look of the user interface.

The software gives me up-to-date information about who has paid and who is behind on payment, which is important to healthy business performance.

The software tracks client trust funds and allows easy reconciliation with the trust-account bank statement. RTG Bills (I use the online version) has many reports that help me slice and dice time and money data to get critical information about business performance. Timekeeping, billing, and payments-received windows are ultra-simple and allow text entries as detailed as I want. RTG staff responds promptly to help inquiries.

Figuring out some of the authors' terminology (for example, understanding the difference between a "timekeeper" and a "user").

I have cut down the amount of time spent on posting billable time.

Simple to enter billable time and retainer payments

If the standard retainer is selected, other transactions cannot be processed unless a bill is printed. The type of account cannot be changed (from matter to client or visa versa) once it has been created. The format of the invoices is limited. It would be convenient to be able to print those bills that are accounts receivable only.

I only use the time records and bills;

Ease of use; low cost; one-time input of data;

Limited use for my practice; having to upgrade; having to end a billing cycle and then cancel bills to resume; Inability to get back to previously printed bills; cumbersome switching between screens; I cannot transport data to Microsoft Word or pdf; I have to scan printed bills to pdf to email them to clients;

Ease of Use; Entry of clients is simple in the program

Retainer account for client level and matters does not intergrate

RTG solved my training issues. As personnel changed the program was constant and the instructions are so easy that each new person taught themselves. I do not remember RTG's program ever being down. Since I have had no issues, I only used Customer Service for shortcuts when learning the program. RTG bills look no different that the more costly competitors.

I believe you get what you pay for but with RTG the value outweighs the cost. The one time cost and free updates cannot be beat. The program is user friendly and the upgrades are free. RTG was not the first billing program I ever used, but it will be the last. Compared to the other vendors this is definately the best. Thanks RTG.

It took me so long to find it and it seemed almost too good to be true.

I needed a time and billing system for my solo practice, and this program suits my needs very well.

I practice law out of a home office, by myself and without staff. I find RTG to be easy to use, well-supported, and highly functional. I recommend it!

I have not had any problems, so cannot say that there is anything to "like least." I do find having to set up "matters" in addition to setting up the client to be unnecessary in my practice, so the additional time that takes is not productive for me.

Use it. Daily for 10 years

Easy to use. Love it. Don’t like this survey

Nothing bad to report except this survey

Overall, just a great and cost effective billing program.

RTG makes billing fast, simple, and accurate. The UI is extremely easy to navigate. Moreover, a variety of useful reports provides important billing information on both a current and historical basis.

Would like to be able to combine bills and billing summary sheet into one document.

The ability to track time and bill at the end of the month is very good. The bills look very professional, and typically I can quickly retrieve any information I need to answer clients' questions.

It provides a complete timekeeping, billing and accounting system for small to medium-sized law firms.

Difficulty in accounting for non-standard fee arrangements Some Confusing Reports

It is easy to use; it provides all of the information needed for my legal practice; and the low cost makes it affordable

The online help information is not as complete as it could be. However, whenever I had a question for which I could not find help online, the developer, responded promptly.

I was manually creating bills with Word-this allows me to quickly, and in real time record my time and expenses, and print professional bills to clients

ease of use, reliable, quick access to information, value

can't think of anything-I am very happy with this product

Easy to enter billing hours from phone or online.

Often have to contact company (Bill) about issues, instead of finding help online that answers my issue. Online help hard to navigate.

RTG Bills makes billing easy so that I can concentrate on the practice of law.

This is the least complicated billing software I have used.

I would like to be able to re-print bills more easily (now I have to know the date of creation to find it)