Love this product. Wish the pricing was more afordable for a small firm, but we have no plans to change.

There are other billing platforms and products out there, but the consistent reliability of Sage Timeslips and its features make it a must-have for accurate law firm timeslips entry, billing, accounting, and maintaining client contact. Our firm has used Timeslips for over 20 years now. The customer service is one of th best for tech support as well. Timeslips tech support are incredibly knowleadgable and courteous. They often fix an issue within minutes of initiating a call for help, and they will also make sure to run a full diagnostic and fix other matters we might not know exist to ensure no additional problems arise.

No tech support on weekends. We sometimes have issues arise on weekends, and it would be ideal if there was support even if it was for a shorter time-period on the weekends. Since support is provided remotely, it is not clear why weekend support is not provided. For a business, we operate 24/7 and use TimeSlips daily. We cannot have a lack of access or some other issue crop up and wait till Monday to fix it. This cut-back was one major disappointment, especially given the costs for annual tech support contract.

Overall, Timeslips is the only program we have used at our law firm but I do wish customer support was better and that it was more user friendly.

I appreciate that Timeslips has client history and that we can view previous bills with ease and without having to print them out again. I also like that there are numerous reports that can be run but there are so many options that you can get lost in the process. We have also used the abbreviations and have found them to help get more slips entered faster.

There are a few things that I have been underwhelmed with. For one, depending on version you are limited to customer support options. Knowing that our version only allows for 3 chats under our subscription, I have had to save questions for months to ask when you finally do get someone to respond to you. If you are willing to do a live chat for hours before you can get someone on the phone, then I guess this would work well for you. I will say, once I finally got a representative to remote into our Timeslips, it was Extremely helpful to explain numerous issues with someone seeing your problem on the screen. I was able to get most of the questions I had to reserve answered. Even though I had support on with me they could not understand why Data Verification would not work to resolve client balances, I was told that an upgrade effected that in the program and it hasn't been fixed yet. How will we know when it is fixed? Another thing that absolutely drives me crazy is the NUMEROUS clicks and messages that pop up just to get one invoice printed and sent to LEDES. We are also having issues trying to close client accounts without going back through each and every invoice and AR transaction to find the solution.

Our company is an accounting firm. We were quite overdue to upgrade to a current version of Sage Timeslips and did so in 2020. We have experienced numerous challenges since the upgrade. [sensitive content hidden] and myself as a user, were disappointed with the training that the company paid for with the purchase of our program upgrade. The training was pertinent to billing for a law firm and did not apply to our billing needs. It would be very helpful if a variety of training options were available for different types of industries. We have tried to utilize customer support for various issues and found the "Chat" version of support ineffective in getting a definitive resolve. Also the inability to access or to print a copy of a Chat support session after it is ended.

The availability to customize a variety of features. In example, reports, timeslip & expense entry viewing, account receivable transactions for viewing, etc.

The process of preparing the billing of invoices is very time consuming. We have found the customization of invoices to be difficult to format. Templates that we created to optimize a variety of client billing needs, have been inconsistent. Although we have chosen the exact same customized template for several clients, the invoice appearance from client to client is not the same.A suggestion that would help to save time when preparing the invoice billing is, to have the ability to hold or bill multiple time or expense entries all at once. It is quite time consuming that the program requires this process to be done to a single entry at a time.

I have used Timeslips for nearly thirty years. I would hate to have the expense of recreating my database, and while other programs indicate that they can translate my old database and copy it, I am comfortable with the software, although the increased expense and limited utility of the last several years of updates makes me assess how much longer it will be before I switch to a competing program at a lower price. I certainly am not receiving any discounts for customer loyalty.

Timeslips takes time to imput data, use and customize. But once you set up your system and create what you need, it speeds up your billing process and enables you to create very accurate billing records, and template vast amounts of information for subsequent use. The service and technical assistance providers generally come up with serviceable solutions and are very courteous and responsive, and I like the feature in which they send transcripts of the conversations after so I can use them and effect further repairs as needed.

Over the years, the program has grown and become so much more complex, and some aspects are harder to use. I wish the "knowledge base" was easier to use for those of us who are less social media based and less involved in internet "chats". I would prefer a database of short tutorials on basic usage issues. Also, although it is part of the industry, I really hated moving from owning the software to "renting" it and paying substantial annual fees for the software. For a smaller practitioner, this is very expensive and the updates don't really provide much benefit to me - my use of the software really has not changed over time, even though the software becomes more complex.