--- title: "NetDocuments Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NetDocuments. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NetDocuments is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/schaefer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [NetDocuments](https://www.softwareadvice.com/legal/schaefer-profile/) / NetDocuments Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/schaefer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/schaefer-profile/alternatives/) # NetDocuments User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 51 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 3.9/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 28 reviews (55%) - 4 stars: 14 reviews (27%) - 3 stars: 5 reviews (10%) - 2 stars: 1 reviews (2%) - 1 star: 3 reviews (6%) ### Most mentioned pros - Worldox allowed instant previews in a panel, making it easy to identify content quickly. - Seamless efficiency improvements are what NetDocuments can achieve, if you work in a legal practice and need document storage and management. - I love that NetDocuments has enhanced security, streamlined collaboration, and integration with existing workflows. ### Most mentioned cons - This slows down workflow and makes daily tasks unnecessarily frustrating. While I understand that NetDocuments is cloud-based, so are Outlook 365 and Adobe Acrobat, both of which provide fast, seamless previews. If those services can optimize their systems for speed, NetDocuments should be able to do the same. - For our small firm of 23 users, WITHOUT any of the AI features, NetDocuments costs nearly $30,000 per year for only 1.8 terabytes—an unsustainable price. - The lack of ability to link/cooperate with other programs in my system for continuity. ## NetDocuments customer reviews Showing reviews 1-25 of 51 (page 1). ### A good program - Overall rating: 4/5 - Reviewer: Julie C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am pretty happy with NetDocs. It could be better to use with Litify and other tracking programs used in our firm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use and the ability to organize the documents as needed. Its a good program for organizing legal documents. #### Cons The lack of ability to link/cooperate with other programs in my system for continuity. It does always work well with my billing programs. #### Reasons for switching to NetDocuments Litlify is the program our firm primarily uses. --- ### Netdocs Review - Overall rating: 5/5 - Reviewer: Jorge R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I would say overall I like Netdocs, it’s easy to move and create documents. I would give this a 9/10. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros My company just switched to Netdocs and it’s much better than our old software. Favorite thing is users are allowed to delete their documents/versions. #### Cons Thing people have complained in my company is saving a document to a workplace then trying to find the document. Users have trouble finding their created documents. #### Reasons for switching to NetDocuments We wanted a newer software to be able to use. --- ### DO NOT RECOMMEND NETDOCS AT THIS TIME - Overall rating: 1/5 - Reviewer: Jim M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I cannot recommend NetDocuments, primarily due to excessive costs and inefficiency. One major issue is how the platform handles OCR: every OCR’d file is stored as a second version, which doubles storage usage and greatly increases expenses. With Worldox, OCR did not create duplicate files, which saved substantial disk space. For our small firm of 23 users, WITHOUT any of the AI features, NetDocuments costs nearly $30,000 per year for only 1.8 terabytes—an unsustainable price. Another serious drawback is the lack of efficient document and email previewing. Worldox allowed instant previews in a panel, making it easy to identify content quickly. NetDocuments forces you to open each file, and even then the preview pane often lags noticeably. This slows down workflow and makes daily tasks unnecessarily frustrating. While I understand that NetDocuments is cloud-based, so are Outlook 365 and Adobe Acrobat, both of which provide fast, seamless previews. If those services can optimize their systems for speed, NetDocuments should be able to do the same. Until NetDocuments resolves its OCR storage inefficiencies and significantly improves preview performance, I cannot recommend it for firms that value productivity and cost-effectiveness. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The fact that my case management company (not NetDocuments) linked our software to their product has been helpful. I can press a button on my case management product and pull up all the documents associated with that case. Again, this is something the team from my case management program did. #### Cons 1. Very slow to preview - significant latency in just trying to look at a document 2. Very high price - approximately $30,000.00 annually for 1.8 terabytes of storage 3. Their OCR doubles your space requirements - need to pay for twice the space you need because the OCR Netdocuments uses is very inefficient in that requires that they need to save the OCRd version as a second version - very different than what Worldox used to use 4. Went from Worldox to Netdocuments. It is actually difficult to locate documents at times. This is leading to employees saving in file explorer #### Reasons for switching to NetDocuments We were told that Netdocs had purchased Worldox and that we would have to switch eventually. They provided us what we thought was a deal (less than $10,000.00) to convert our data from Worldox to Netdocs. --- ### NetDocs: the Law Firm organizer! - Overall rating: 5/5 - Reviewer: Kayleigh H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we love netdocuments. It has been easy to train and implement and we have run into very little major issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use, link system and functionality. #### Cons Slow file upload with large batches, search function can be tricky. #### Reasons for choosing NetDocuments Better overall functionality and integration. --- ### Best document management system - Overall rating: 5/5 - Reviewer: Matti M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving. #### Cons Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices. #### Reasons for choosing NetDocuments True cloud - iManage in the cloud means that someone installs and maintains a server just for you. In NetDocuments we don't have to worry about updates, since the system for all of their clients in the same vault is maintained together. They also have very good data center and backups (we reviewed their SOC report). Price - they gave us a better proposal #### Reasons for switching to NetDocuments We used a dated system installed locally and had to switch to something modern --- ### Could be better - Overall rating: 3/5 - Reviewer: italba F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered over all it works, but it would be better if there were more short cuts, (ie drag and drop documents from ND to an email) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros the best thing about net docs is that it is on the cloud. #### Cons Our files in NetDocs are set up by folder structure. When our cases grow, it can get very confusing to see where documents are saved. I find myself having to keep clicking into subfolders. if there are documents in different subfolders but i want to add one document from one subfolder and a document from a different subfolder into an email, i am unable to to do that. when searching for a client file, the matter will not auto-populate if even if you type in the first couple of letters #### Reasons for switching to NetDocuments I moved firms and the firm i moved to worked with net docs, but i constantly find myself comparing net docs to worldox --- ### Overall a good product, but with some glitches. - Overall rating: 4/5 - Reviewer: Ann B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a good experience, but there are certain glitches that can be annoying. The file/subfolder issue described above is one. Also, when I move or copy files from one file or folder to another, I often get bounced back to the home page, and I have to re-open the case I was working on. Also, as mentioned, the system times out too fast, and should not time-out at all if I'm actively working in the file. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Intuitive search tools allow you to search for key terms across all files quickly and easily. It also has an option to recall recent documents that comes in very handy. #### Cons The "per-named" file folders do not have an option to create subfolders within them. For instance, the pre-named file folder for Deposition Related does not allow me to create a subfolder within (i.e. a separate folder for each deponent). In order to do that, I have to create a separate folder for Deposition Related, then add subfolders within that folder. This results in duplicate folders/locations, so I end up with a file called "Deposition Related" then a separate folder entitled "Deposition Related" within which I can then create the necessary subfolders. It's very clunky. Also, the ND sessions time out too fast. Even when I'm actively working within a case, the system will "time out" forcing me to log back in. It is annoying and disruptive. --- ### Excellent Organization and Sharing Platform - Overall rating: 5/5 - Reviewer: Maggie S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros NetDocuments provides an application that is easy to navigate for thousands of documents, including all different file formats. #### Cons On occasion, NetDocuments struggles to find certain files through its search feature, such as emails with certain phrases in their titles. --- ### Exceptional Experience with NetDocs for Document Storage - Overall rating: 5/5 - Reviewer: Maddie L. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall experience with NetDocs is great. I use it everyday for work and I have not had any major issues with the program. Only good experiences for using it for about 5 years. It is one of the most important software programs we use at our organization to keep our day-to-day flow going. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how organized and secure NetDocs is for myself and my organization for document storage. It's super easy to use for my own personal work and to collaborate with other team members, which is super important. #### Cons the only con was lack of integration into the new Outlook, but I do think the issue of integration has been dealt with and fixed. :) --- ### NetDocuments Review - Overall rating: 5/5 - Reviewer: Bhumi H. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we felt this software did what we needed it to do. We will be using this for the forseeable future and will keep our user count low, however this was one of the better platforms we found for our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My team and I liked that we were able to access documents from anywhere, the software was organized and well laid out for ease of use, and the security features of this platform were exactly what we needed for our peace of mind. #### Cons We found that sometimes there would be minor lags/delays during high business hours if we were trying to view a large pdf or upload a large pdf. We did have some integration issues at first but support helped us through those hiccups. Cost was a factor the more users we had the more we had to spend on the software, I wish they would have worked with us on that factor. --- ### NetDocuments Document Management - Overall rating: 5/5 - Reviewer: Sue F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall NetDocuments is a good app with good components. Sometimes a glitch happens and we need to get technical support, but then again, sometimes it is just operator error. Either way, they are helpful and get to the root of the problem. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a document management system in the cloud that is very user friendly. it is easy to save documents and retrieve them. NetDocuments has various programs to work alongside the document management system - such as scanning documents and saving them just like a document you had just created, and ndMail, which is a program that quickly and easily save emails to your various files. Their support team is very good and easy to get ahold of. #### Cons 3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it. I wish they could just update their files and when we log in we would automatically be logging into the newest version. #### Reasons for switching to NetDocuments We left another firm and started a new company. --- ### The "Gold Standard" for cloud-based legal software - Overall rating: 5/5 - Reviewer: Rolie O. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I greatly appreciate my experience with NetDocuments, so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to integrate with other legal software for data/document management and sharing. #### Cons There is a "learning curve" to implement and operate the software. #### Reasons for choosing NetDocuments n/a --- ### User friendly document management - Overall rating: 5/5 - Reviewer: Helen N. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to navigate and organize files and documents #### Cons Sometimes the searching doesn't capture the best results --- ### NetDocuments-Ease to use - Overall rating: 4/5 - Reviewer: vinita m. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As I am involved in international trade Legal services, I am able to use Netdocs to undertake efficient document management which can be undertaken through creating different folders, and managing those folders event remotely internationally. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros That it can be accessed from out of office, and very user friendly for document management, which in the legal services field is a must. #### Cons The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that. --- ### A helpful file storage program - Overall rating: 4/5 - Reviewer: Katy T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A program that helps me securely manage my documents at work . #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The file organization is next-level .You can setup your folders in any way you want , add notes on files as needed or even link them to photos .Our email server gets overloaded easily and we regularly have to clear your inbox .I like that I can also use NetDocuments to store important ,older emails . #### Cons Integration with other programs is lackluster .You cannot collaborate on files with other people ,except on designated areas. You cannot run multiple versions together and are stuck doing one thing at a time . --- ### Great product - Overall rating: 5/5 - Reviewer: Sophie V. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, lots of features, great support a phone call away #### Cons Some answers can't be found on the support pages but they're just a phone call away anyway --- ### NetDocuments review - Overall rating: 5/5 - Reviewer: Zbigniew K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great document and email management, a lot of time saved! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A modern, easy-to-use cloud-based professional document management system with a user-friendly interface and many useful functionalities, like manual version control, tagging and robust search. #### Cons Have not found any downsides while using the product yet. --- ### Works great, but needs some polishing - Overall rating: 4/5 - Reviewer: Colin W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The app has a lot of different functionalities to it, and make organizing your work very easy. You can send encrypted files over to anyone who needs, and it makes collaboration easy. #### Cons The search feature needs a bit of work to make life easier on users. The UI could also be updated to make things more intuitive. --- ### Great Product, just not for us - Overall rating: 4/5 - Reviewer: Ronald H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again, if we were a huge office firm, it would be effective but we only have a handful of entertainers we manage and the documentation associated with that is minimal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its very effective for a law firm but not for our entertainment company. Easy to use that's for sure! #### Cons We don't use the document history like a brick and mortar company does, we are lawyers but represent comedians. --- ### My Experience With NetDocuments - Overall rating: 5/5 - Reviewer: Brandon R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Outside of the slow upload speeds and occasional downtime, I enjoy being able to use NetDocument's workflow tools to automate repetitive tasks, such as document routing and task notifications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that NetDocuments has enhanced security, streamlined collaboration, and integration with existing workflows. #### Cons I don't like that NetDocuments has slow upload speeds, a clunky user interface, and occasional downtime. --- ### Recommended - Overall rating: 2/5 - Reviewer: Natalia C. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The organization of documents is a simple and objective way. #### Cons The AI feature was not always accurate or consistent. --- ### NetDocuments - document management that works - Overall rating: 5/5 - Reviewer: Billy L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Seamless efficiency improvements are what NetDocuments can achieve, if you work in a legal practice and need document storage and management. Also note that it works best integrated with Microsoft products in my opinion. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Netdocuments makes document saving, editing, and storage a far more efficient process. 1. Making changes to a document saves a new version and leaves an audit trail, so you can see previous versions and who edited what 2. You can share external links to netdocuments files, which is very helpful 3. The organisation of documents is done very well. The folder structure is easy to read and navigate 4. The integrations with Microsoft products are done very well. It's completely seamless and integrates into my workflow perfectly #### Cons 1. The service goes down occasionally, but this is usually resolved quickly 2. To my taste, the UI is a bit clunky in places and things can be hard to search for. --- ### One Stop Location for All Documents - Overall rating: 5/5 - Reviewer: Jack T. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is an imminently searchable database to keep all of your documents in one cloud location. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The program makes it easy to store and organize files on the cloud so you can access them anywhere and at any time. #### Cons Sometimes the tag labeling can be confusing and if something is mislabeled it can be hard to track the document down. --- ### Review of NetDocuments. - Overall rating: 3/5 - Reviewer: Betsy S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Ability to organize files in folders. One location is available for documents to be reviewed and a separate location for documents to be filed. Ability to track work. #### Cons The Create Document function and merging data fields function result in multiple error messages requiring multiple attempts to create a document. These functions are very inefficient and frustrating to use. --- ### NetDocuments - Overall rating: 4/5 - Reviewer: Joshua F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Super easy to access documents anywhere that you have an internet connection. That's almost as good as using Google! #### Cons Sometimes finding the documents you need can be challenging. ## More reviews [Next reviews](https://www.softwareadvice.com/legal/schaefer-profile/reviews/?page=2) --- NetDocuments Reviews, Pros and Cons - 2026 Software Advice