SmartAdvocate

RATING:

4.8

(103)

About SmartAdvocate

The concept for SmartAdvocate was first created by a national plaintiff’s personal injury law firm. In their search for a software product to help resolve many of their specific case management challenges, they realized there were none on the market. Over a 5-year period, a comprehensive wish list was developed. It included features that they and any law firm would use to save time and increase the efficiency and accuracy of handling cases and operational details. Next, a team of expert technicians and programmers, along with experienced personal injury lawyers, paralegals and law firm management consultants developed the first version of SmartAdvocate – with a unique and personalized focus on personal injury and mass tort litigation law. More than two decades later, ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SmartAdvocate Pricing

Starting price: 

$99.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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SmartAdvocate Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SmartAdvocate

1 - 5 of 103 Reviews

Karen

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

User Task & Sleep Easy At Night.

User Profile

Joseph

Verified reviewer

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2020

SA is Effective and Easy to use

Great, as someone who came into an office job for the first time, using this software has been easy, and is very helpful in organization.

PROS

This software is easy to learn and use. It does a great job of keeping things organized and has lots of options for easy accessibility.

CONS

Sometimes it can load slow, and customer support is not the best, sometimes needing to wait long times for response or follow up on submitted issues.

User Profile

Nicholas J.N.

Verified reviewer

Law Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Smart Advocate is a Competent Case Management Software Catered to your Needs

Smart Advocate has allowed my firm to automate significant portions of our pre-litigation practice which is a huge time-saver. As we continue to learn about Smart Advocate's features and further develop our use of it, the logistics of our practice has been improved significantly .

PROS

Smart Advocate easily integrated into our firm with a relatively seamless transition from our prior case management software. Since then, Smart Advocate has been easy to pick up and learn and its wide breadth of features makes customizing the program to our specific practice worth taking the extra time to learn.

CONS

Not all litigation management tabs in Smart Advocate are self-explanatory, requiring a dedicated support person who is intimately familiar with Smart Advocate to wade through feature functionality at times.

Reasons for switching to SmartAdvocate

Trial Works lacked the automating features that we were looking for in a case management software.

Bonita

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2017

Overall great program. It is a bit tricky to at first but does make sense on how its formulated.

PROS

Notes, medical portion/record request, some of the forms, ease of use to locate and update contact information, how each aspect is predicated upon another of the program.

CONS

To create the forms, using the merge codes and having the margins/tab sets line up exactly where you want them to is frustrating if it is not a full left margin. Figuring out how to modify information in some of the screens if there is not an edit option on that screen.

Laura

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Smart Advocate is a Winner!

My 4 years of experience with Smart Advocate has been a positive experience. Over the course of the last 4 years this software has allowed us to grow without the normal growing pains. The automation and dashboard reporting are amazing tools to manage cases and personnel with a few clicks. We are better able to communicate with our clients using automation tools, have streamlined work processes using workplans and have been able to maintain labor costs even during growth due to the specific use of workplans. I had been a Needles user for several years prior to using Smart Advocate and hands down this is a winner.

PROS

Ease of use, intuitive nature of program. Automation and dashboards.

CONS

Inability to write custom reports and intake functionality.

Reasons for switching to SmartAdvocate

Needed a system that would allow more automation and employee oversight