--- title: "Smokeball Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smokeball. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smokeball is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/smokeball-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [Smokeball](https://www.softwareadvice.com/legal/smokeball-profile/) / Smokeball Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/smokeball-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/smokeball-profile/alternatives/) # Smokeball User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 360 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 296 reviews (82%) - 4 stars: 51 reviews (14%) - 3 stars: 6 reviews (2%) - 2 stars: 5 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Between our onboarding specialist, and the number of other staff and trainers and resources that are available, there was always someone available to help in whatever area we needed assistance with. Whether it was the migration of our data and documents, assistance with setting up new forms and work procedures, help with the new intake system, or trainings regarding Smokeball billing and time entries, there was someone who was knowledgeable and reliable to assist us every step of the way. - The document automation and integrated legal forms save hours of work, while its user-friendly matter management system keeps everything organized in one place. - I especially appreciate the saved templates, which make document creation a breeze, and the auto-generation feature that saves me so much time. ### Most mentioned cons - It does not automatically re-bill clients for unpaid invoices. If no work has been done in a billing cycle, but there is an outstanding balance, no new bill is sent out. - I chose a Zoom phone service because I thought it would help in billing hours for phone calls, but it hasn't really worked in that regard. - No way to add reminders in Tasks in the Boost version. ## Smokeball customer reviews Showing reviews 1-25 of 360 (page 1). ### Review Update - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Smokeball has been very positive. It has become an essential part of our firm's daily operations by bringing case management, document automation, billing, and time tracking into a single platform. The support team has been responsive, and the product continues to improve with new features. While there are still areas that could be more intuitive and a few performance issues that could be refined, the benefits significantly outweigh the drawbacks. We would recommend Smokeball to other law firms looking for a comprehensive practice management solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Smokeball now is that it centralizes our case management, billing, time entries, documents, and communications in one place. The automatic time tracking has been especially helpful because it captures calls and work activity more accurately and reduces the need for manual time entry. Overall, it gives us better visibility into matters, staff productivity, and billing activity. #### Cons The biggest frustration is that some features are not as intuitive or reliable as they should be. Automatic time tracking can occasionally be inconsistent, requiring manual corrections. Reporting is powerful but could be more flexible and easier to customize. Performance can also slow down when working with larger matters or documents, and some administrative settings require more steps than necessary. Overall, the software is strong, but there is room for improvement in usability, speed, and consistency. #### Reasons for switching to Smokeball I wanted a platform that could centralize all aspects of case management — from intake and communications to document management and time tracking. Smokeball provides this unified system, whereas Lawmatics was more narrowly focused on marketing and client intake. The switch gave us better visibility, accountability, and efficiency across the firm.re features --- ### From TrialWorks to Smokeball: A Major Upgrade in Every Way - Overall rating: 5/5 - Reviewer: Jason D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been extremely positive. Moving from TrialWorks to a new case management system was a major decision, but Smokeball exceeded our expectations. The onboarding process was smooth, the support team was helpful, and the software has delivered meaningful improvements in efficiency and case management. Since making the switch, we've seen continuous enhancements to the platform, along with excellent customer service whenever questions arise. For a personal injury practice, Smokeball provides the tools we need today while continuing to improve for the future. I would confidently recommend it to other law firms looking for a modern case management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We transitioned from TrialWorks to Smokeball within the last year, and the difference has been significant. The software is modern, intuitive, and clearly designed with law firms in mind. We primarily handle personal injury cases, and Smokeball has been an excellent fit for our workflow, helping us stay organized and efficient. What has impressed me most, though, is the company itself. Their support team is responsive, knowledgeable, and genuinely invested in helping firms succeed. They also actively listen to customer feedback and regularly implement user suggestions, which makes it feel like the platform is constantly evolving to meet the real-world needs of legal professionals. #### Cons No software is perfect, and there are always features or workflows that can be refined. However, one thing I appreciate about Smokeball is that when users identify opportunities for improvement, the company actually listens. Several areas where I initially wished for additional functionality have since been improved through updates. The pace of development and responsiveness to user feedback makes it hard to point to any major ongoing frustrations. #### Reasons for choosing Smokeball Had the best mix of the features we care about. #### Reasons for switching to Smokeball End of life for desktop application. No longer supported. --- ### Smokeball is the best program to use for a law firm - Overall rating: 5/5 - Reviewer: Angela G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s made to work at the farm so much easier and it’s all in one place. All of our files are in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to integrate our client contracts and client info form as well as our billing now to make it easier #### Cons There’s occasionally a glitch, but it usually gets resolved within a couple days. It is usually minor glitches and once I tell them and they do an update it’s fixed. --- ### I Really Like Smokeball - Overall rating: 5/5 - Reviewer: Bela B. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Smokeball has worked very, very well for me. Their customer service was very kind in onboarding me. I am also elated with the free CLEs. If you take advantage of that, the cost that I pay per month is practically a wash when you consider what you may pay for CLE's elsewhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's pretty awesome for keeping me organized. Their AI, Archie, does a pretty good job preparing documents. It also focuses a lot on syncing up with Outlook, which is something I would say is necessary. #### Cons I don't know that this is Smokeball's fault, but I wish it would work with E-filing in Wisconsin. It is also missing the ability to create matters on the phone app. If you use Smokeball with Classic Outlook, it can sync up with your calendar when you create the matter in Outlook. If that features exists in the New Outlook, I cannot seem to find it, so while I would like to use the New Outlook for various reasons, I cannot right now, since that syncing feature is so important to me. It's compatibility with Zoom also needs a little bit of work. I chose a Zoom phone service because I thought it would help in billing hours for phone calls, but it hasn't really worked in that regard. #### Reasons for choosing Smokeball Friends recommended Smokeball over Clio. --- ### New to Smokeball - Overall rating: 5/5 - Reviewer: Sean L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The law firm I work at just recently switched to Smokeball, and the changeover has been as smooth as we could have hoped for. Between our onboarding specialist, and the number of other staff and trainers and resources that are available, there was always someone available to help in whatever area we needed assistance with. Whether it was the migration of our data and documents, assistance with setting up new forms and work procedures, help with the new intake system, or trainings regarding Smokeball billing and time entries, there was someone who was knowledgeable and reliable to assist us every step of the way. We are close to finishing our third month using Smokeball, and all of the staff are comfortable working with all of the main Smokeball features, or have someone to reach out to or resources to guide them when questions arise. We are all extremely pleased with our transition to Smokeball! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Reasons for switching to Smokeball Smokeball was offering a similar service at a more competitive price, and has proven to be more responsive --- ### Smokeball best value and wonderful people to guide you. - Overall rating: 4/5 - Reviewer: Nilda A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Smokeball is a 9 out of 10. 10 being the best. From the onboarding to integration team. Everyone was wonderful and helpful to work with. Any questions we had everyone we worked with was happy to help. Even in the tight turn around to get this project completed everyone was always extremely helpful and professional. Smokeball should be proud of the team they have. Thank you for always being willing to help, jump on calls to go over questions and the help to teach to use the Smokeball product. It is much appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, support and training provided and of course the people behind the scenes helping us as we familiarize ourselves to Smokeball. [sensitive content hidden] helped tremendously. Great customer service and support. The onboarding was extremely helpful having someone like Jonnell navigate us through process and bringing in the proper resources to help. Everyone has been very helpful all team we worked with Project management, to help bringing the data over. Thank you for all the help during the data migration to the support and help that came afterwards. #### Cons There is nothing I that I have not liked so far. Maybe more that needs to be billed out and may already been worked on. A little more automation on payments to client and to us as well. Where if a payment is made or received. An automated form can be sent from client to us and when we receive payment a paid invoice or email can be sent to client thank you for the payment that was received so there is an automatic footprint in Smokeball so there is no need to confirm or remind ourselves to go look in SB. It will automatically be in there. #### Reasons for switching to Smokeball AI not there. Very manual not a lot of automation. #### Vendor response Thank you so much for your thoughtful and detailed feedback, Nilda! We’re thrilled to hear that your onboarding experience was smooth and that our team—especially Jonnell and our project management and data migration specialists—made the transition to Smokeball a positive one. It means a lot to know you’ve found the platform easy to use and that our support and training have helped your team feel confident and supported. We also really appreciate your suggestions about expanding automation around client and payment notifications. Feedback like this helps us continue to improve and evolve Smokeball to better serve our users. I’ve shared your ideas with our product team so they can be considered in future updates. Thank you again for your partnership and kind words. We’re so glad to have you as part of the Smokeball community! Replied November 2025 --- ### Smokeball is an excellent case management system for attorneys - Overall rating: 5/5 - Reviewer: Joseph T. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The transition was very good and it's so much of an improvement over Clio. The team at Smokeball is very good at what they do. Smokeball as a case management system is the future of case management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's designed for efficiency. Every process for attorneys is designed for hyper efficiency. My favorite feature is the AI tracking of my time spent processing emails in Outlook. #### Cons The accounting features aren't as good as what we had with Clio. The accounting features don't stack up against all of the thoughtful process designed for case management. It would be nice to have more options to enter future court dates within a matter. #### Reasons for choosing Smokeball Smokeball tracks time spent while in Outlook. It is also really, really efficient and the processes have been thought out very well. #### Reasons for switching to Smokeball Our firm wasn't tracking enough of our time spent on cases. #### Vendor response Hi Joseph, thank you for sharing your experience with Smokeball. We’re glad to hear how much value you’re getting from the platform’s efficiency and automatic Outlook time tracking, especially in helping your firm capture more billable time. It’s great to hear the transition from Clio went smoothly and that Smokeball has been a meaningful upgrade for your firm. We also appreciate your honest feedback around accounting features, as it helps guide ongoing improvements. If you’d ever be interested in participating in a Smokeball case study to share your story, I'd love to connect. Replied December 2025 --- ### Smokeball for Trauma Lawyers - Overall rating: 5/5 - Reviewer: Alita I. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trauma Lawyers has loved using Smokeball! We are a Plaintiff's Personal Injury firm with a very busy team. Smokeball has helped keep our communication on the same page, generate templates that ease time, and keep workflows consistent so that nothing falls through the cracks on our cases. Overall, Smokeball has helped us show up stronger for our clients! #### Cons Archie is still in the beginning stages of intelligence and has not fulfilled our needs as we would have hoped. #### Reasons for choosing Smokeball Friendlier customer support and better integration process #### Vendor response Thank you so much for your 5-star review, Alita! We are thrilled to hear Smokeball is serving your PI firm in a way that is benefiting your clients. We appreciate your Archie feedback and look forward to continuously improving the tool so it can fulfill your needs and supercharge your practice. Replied March 2026 --- ### Director, Solicitor - Overall rating: 5/5 - Reviewer: Douglas A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'd give it 8/10. The bhack room support provided by [sensitive content hidden] is 2nd to none. She's a 12/10 - which gives Smokeball a final 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros How fast it was to implement. Very intuitive. Archie is good value but hallucinates which is a problem with all large language models of this type. #### Cons I felt the after hours support was missing.. Lawyers work everyday of the week, even if they dont want to. 24/7 Support is necessary. #### Reasons for choosing Smokeball Speaking with colleagues who were using Smokeball suggested I try this. #### Vendor response Thank you for your review, Douglas. We're thrilled to hear Smokeball was easy to implement and adopt. We appreciate your feedback on our support team and Archie, and are working to improve these areas where we can! Replied March 2026 --- ### Not for small firms anymore - Overall rating: 2/5 - Reviewer: Noeme E. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Satisfactory. It does what its supposed to do. Nothing extraordinary. Precedents and other standard features items are not amazing. I use smart drafter negate the precedents are simply high quality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Auto time and saving emails was innovative. A breath of fresh air from Action step. Good trust account management and support. #### Cons AI and ask the other bells and whistles weren't worth the price. They are unable to customise to what each firm actually needs. This is no longer a good PMS software for small practice. They are getting greedy. #### Reasons for switching to Smokeball Action step continued to charge me while 37 urgent messages to contact me over a missing matter trust account ledger. This caused serious time lost and stress during audit time. #### Vendor response We're sorry that Smokeball is no longer meeting your needs, Noeme. Many of our solo and small firms love Archie AI because it saves them tremendous time drafting email, drafting & comparing documents, and summarizing matter information. We'd love to hear how we can improve to meet your needs. Replied May 2025 --- ### Awesome Program! Comes with alot of support! - Overall rating: 5/5 - Reviewer: Kristie P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I loved it! This program comes with a lot of support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is, and that you have help and support at your fingertips! #### Cons Getting the mergeable forms takes a few weeks but other than that for me it was just learning how to maneuver within the program, once you get used to where everything is, it's a great program! #### Reasons for switching to Smokeball Time Matters was out dated and smokeball offers a great program. #### Vendor response Kristie, thanks so much for your 5-star review. We're so glad that Smokeball is user friendly and providing the support you need. We're here for you! Replied March 2025 --- ### Good product for the money - Overall rating: 4/5 - Reviewer: Elizebeth L. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PI friendly software which offers a lot of customizations #### Cons Interface was not very user friendly or visually appealing #### Reasons for choosing Smokeball More approachable and accessible customer service and how to videos #### Reasons for switching to Smokeball In search of a more robust system with document management #### Vendor response Thanks for your review, Elizebeth. We've recently updated Smokeball's interface; however, if you're finding it difficult to use please reach out to our Training team. They'd love to help you! https://support.smokeball.com/hc/en-us Replied January 2025 --- ### Mostly Satisfied - Overall rating: 4/5 - Reviewer: Kenneth P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 4/5. I think it is overpriced, but at least it is always improving. Would be great to have a ChatGPT integration tool that is confidential. Its way better than Archie right now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros File organization and templates, billing, email and document integration with Microsoft Teams, cloud based encrypted technology. #### Cons Sometimes its slow and doesn't work correctly. Feature requests/support requests are not always resolved promptly. Archie makes a lot of mistakes. #### Reasons for choosing Smokeball Google reviews were the best at the time. #### Vendor response Thanks for your feedback, Kenneth. The beauty of Archie AI is that it's integrated directly into your firm's instance of Smokeball so it's completely confidential and secure. No data is shared with third parties. The Archie Prompt Library is a great way to get the exact, accurate results you want: https://www.smokeball.com/product-updates/archie-upgrade-march-2025 And we're continuing to evolve and expand Archie AI's capabilities! Replied May 2025 --- ### User Friendly - Overall rating: 5/5 - Reviewer: STEPHANIE T. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been very easy to use and learn. We started using it 8 years ago and I utilized the "SmokeBall University" online webinar to get a feel for it. I do love the continuing education classes and have done a ton of them! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the case management aspect and also the tasks aspect (auto and assigned). My absolute Favorite: The ease of use of integrated Infotrack - love the fact that filed documents go into the client file automatically. #### Cons Integration with Family Law Software has issues when you need to update it, but it doesn't let you know when it's time to update it. #### Vendor response Stephanie, we've loved working with your firm over the years and are so glad to hear Smokeball is easy to use. The InfoTrack integration is a game-changer for sure! Replied June 2025 --- ### Good product. Helpful. - Overall rating: 4/5 - Reviewer: Kenneth H. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a customer from 2018, so I am a long time user. They used to create documents for you but ended that service, otherwise I find the product very useful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Helps keep me organized. I like that I can save attachments right into the file. I like that it makes emailing easy. The most surprising great feature is that it can combine documents into a pdf and automatically create a table of contents. #### Cons The billing module is generally very difficult to use. I do not like how it posts payments. I would like to able to add in payments. #### Vendor response The combine PDFs feature is a fan fav! Sometimes it's the small features that have the biggest time-savings. Thanks for sharing your feedback, Kenneth. If you'd like complimentary training on Smokeball's billing, you can book time with one of our billing experts here: https://support.smokeball.com/hc/en-us/articles/6114330486423-Schedule-Training-for-Smokeball-Prosper#billing-q-a-training-0-6 Replied May 2025 --- ### Smokeball makes my practice soar! - Overall rating: 5/5 - Reviewer: Chrystal K. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I cant believe I've been using it for 8 years now and im just delighted with it. Very few complaints! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Great customer service 2. Great value for the money 3. Keeps me organized and on top of deadlines 4. Complete digital history of every file #### Cons I wish they had not reorganized forms and documents. It was easier to find things before. I can't think of anything else! #### Vendor response Chrystal, we've loved partnering with your firm over the years. Thanks for your rave review! We're here to help you continuing soaring. :) Replied June 2025 --- ### [sensitive content hidden] is great! - Overall rating: 5/5 - Reviewer: Brian W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smokeball is great for organizing matters and [sensitive content hidden] has really made me more efficient. [sensitive content hidden] ability to find certain information in a matter or draft correspondence is a gamechanger. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] is great, so long as you have a sufficient prompt. With a sufficient prompt [sensitive content hidden] can assist in almost any possible way. #### Cons Excel does not interact well with Smokeball. Often times Excel freezes up and I must restart the program. Also upon saving a spreadsheet Smokeball will not show the formula's that are input.. #### Vendor response So glad you're loving Archie AI and it's making you more efficient, Brian. We appreciate the feedback on Excel as well! Replied May 2025 --- ### Two thumbs up for smokeball! - Overall rating: 5/5 - Reviewer: Kristi M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smokeball has been a great program to work with. If you do ever have any problems it is easy to get in touch with someone from support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your needing. #### Cons Smokeball does not always sinc with outlook, so sometimes events do not show in smokeball, but does show up on outlook. #### Vendor response Thanks for your 5-star review, Kristi. We're always here for you! Replied June 2025 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Brianne M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While Smokeball has been my only experience with client management software, it is user friendly. The tech support is always helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely user-friendly and easy to teach to new hires. The ability to create customizable task lists and modify them as necessary is essential. #### Cons Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult. #### Vendor response Thanks for your 5-star review, Brianne! Love hearing that Smokeball is so easy to use--and to teach other staff. We're always making updates and improvements based on client feedback, so if you have any specific suggestions about Smokeball Billing, please let us know! Replied June 2025 --- ### Smokeball Rules! - Overall rating: 5/5 - Reviewer: Liz V. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been a fan of the software and the people. Awesome tech support and reps! I really like when I call for some assistance and it's a quick fix! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros !!!AUTOMATIONS!!! This is the biggest time saver! It was love at first automated form <3 Best thing! #### Cons I do not like that I can't put same day reminders on tasks. The tasks have reminders for other days. Same day reminder would be perfect. #### Vendor response Liz, you rule! Awesome to see you using automations to save time. Thanks for the feedback on the same-day reminders. We'll share this with the product team. We appreciate you! Replied May 2025 --- ### Great Tool - Overall rating: 5/5 - Reviewer: Brenna W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Amount of features that are available to the practice, to include billing and running multiple reports. #### Cons Missing some features, such as ability to add client race to their profile, needs more flat fee/criminal case features to keep up with quotes to clients. #### Vendor response Thanks for your 5-star review, Brenna! We appreciate your feedback. Replied June 2025 --- ### We LOVE Smokeball - Overall rating: 5/5 - Reviewer: Kat V. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our entire team loves Smokeball. I have looked at other programs and Smokeball is consistently the better choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the organization. The workflows and task lists are set up in a user friendly way that are easy to navigate. #### Cons The only problem I have ever had with smokeball is an occasional lag, but the support team has been extremely helpful in fixing the issues. #### Vendor response Kat, thanks so much! We're thrilled to hear that your entire team loves Smokeball for its ability to keep you organized and efficient. We're always here for you. Replied May 2025 --- ### Perfect for on the go attorneys - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very pleased. The continuous updates ensure that things keep working smoothly. Not having my files on my computer protects them from loss or hacking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ability to have my files anywhere I am. I’ve brought my computer to depositions and trials without needing boxes of paper. #### Cons Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use. #### Vendor response So glad that Smokeball keeps you in the know while you're on the go, Scott. We're here for you and constantly making updates based on client feedback--so thank you! Replied May 2025 --- ### A great Software to add to your Law Firm - Overall rating: 5/5 - Reviewer: Ramona L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using the Smokeball software on a daily basis has been a great experience, I have used lots of different software systems and this system is above average. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Smokeball is easy to navigate, I also like that there are small update that do not drastically change the format. #### Cons Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software. #### Vendor response Ramona, glad to hear that Smokeball is user-friendly and a step above other practice management software. Thanks for your review! Replied June 2025 --- ### Matthew Oborski review Gina Pellettieri's Office - Overall rating: 5/5 - Reviewer: Matthew O. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I started in April and I have to say that I was able to quickly learn the ins and outs of the Smokeball platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is very easy to use. I just started and i feel like I have a great grasp of what I am doing. #### Cons I don't Like how sometimes the service can sometimes be slow. But other than that I really like the program. #### Vendor response Wonderful to hear that you're up and running with Smokeball so quickly, Matthew! Training is complimentary and you can book a session on numerous topics whenever you might need it: https://support.smokeball.com/hc/en-us/articles/6114330486423-Schedule-Training-for-Smokeball-Prosper We're here for you! Replied June 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/legal/smokeball-profile/reviews/?page=2) --- Smokeball Reviews, Pros and Cons - 2026 Software Advice