See above

We started the practice 25 years ago on PCLaw. As we migrated through different practice management programs (we use Clio now), PCLaw never changed. However, it was clear that it was not getting the love from the developers over time, but they still charged us annually as if it was. We also had significant issues on a semiannual basis that required database rebuilds and tech support. This was in addition to certain usability issues (like getting constant errors every time we needed to email bills to clients). We made the decision to find an alternative in early 2018. With the help of a consultant (Optiable), we were introduced to Soluno. We did our research and spoke with the Soluno team several times in early 2018 to make sure it was a good fit. In the late summer of 2018 we then decided to provide them a snapshot of out data from PCLaw and create a test account. This allowed us to put the software through its paces with our own data. Time entry, emailing fake bills, editing time entries, writing checks, reconciling accounts - you name it, we tried it. And since the folks from Soluno were former PCLaw guys, Soluno just felt comfortable to use. We decided to move forward and went live on 1/1/2019. The transition was smoother than I expected and the Soluno team was there every step of the way. We did have some hiccups in early 2019, but they were quick to address the issues. Overall, we like the product very much and are happy with the decision to migrate.

Some of the reporting we were used to in our old accounting package is not available. However, we are told that many of them are on the road map for future release. That said, the few missing reports are easily forgotten by all of the benefits of not having to manage the software and having the ability to access it anywhere.

The billing features are great that you can bill and email all of your client's at once.

Unable to close files, the billing template does not allow for more than one person to be listed on an account as multiple clients can only be copied on an invoice and as mentioned not included on the front page. Unable to set up a contingency agreement arrangement in Soluno. Also reports are difficult to locate in Soluno.

I'm excited to keep using it because this software has so much potential

Love the excel and pdf feature for the ledger that allows me to quickly and efficiently create costs outlines. The spell check feature for dockets is a life saver.

Freezes alot. Inputting client information using cut and paste rarely works, leaves gaps in the client profile. The icons for picking categories are vague, written titles would be easier (or have both)

My overall experience has been great, any time I've had a question I have received a quick response.

Easy to use, Provides a lot of options, Laid out well, Does a lot of tedious steps for you

Cannot close files, a couple of glitches in the numbering of receipts and in cheque printing

They need to develop this software more friendly with more capability.

Soluno software is restricted to Trust accounting.

This software is not flexible as the other accounting software.

Our firm started about 1 year ago. We launched with Soluno, and it has been the backbone of the firm. Starting a new firm has LOTS of bumps in the road, but the great team at Devlos was never a problem. On the contrary, we view them as a tremendous partner!

Easy to use and customize. Amazing customer support. Constantly being improved.

No mobile app. Although I think that is in the works.

It is amazingly easy to use. Especially compared to other law firm products commonly used. Whenever I have a question or need help, the support team is absolutely fantastic; their customer service is is definitely above and beyond.

I would like more direct features rather than 3rd party features (email management, document management, BF/Reminder system).

Soluno is a great product with superb training and customer service. You get more than you pay for with Soluno. The product is web-based, which is great for lawyers being able to keep track of time and docket from anywhere - zero excuses for dockets not being in on time! As with any law firm, we strive to please our clients, which includes, presenting invoices in any manner that is desired by the clients; Soluno has spent countless hours working with me to ensure that each and every client receives what they want when they are billed. As a growing firm, we require training for new staff on a rolling basis; Soluno ensures that time is made to train our new staff immediately; usually on their first day. Overall, Soluno is very easy to use, has various reporting capabilities, can be used anywhere and has amazing staff, who are always available and always pleasant!

Soluno is a great product with superb training and customer service. You get more than you pay for with Soluno. The product is web-based, which is great for lawyers being able to keep track of time and docket from anywhere - zero excuses for dockets not being in on time! As with any law firm, we strive to please our clients, which includes, presenting invoices in any manner that is desired by the clients; Soluno has spent countless hours working with me to ensure that each and every client receives what they want when they are billed. As a growing firm, we require training for new staff on a rolling basis; Soluno ensures that time is made to train our new staff immediately; usually on their first day. Overall, Soluno is very easy to use, has various reporting capabilities, can be used anywhere and has amazing staff, who are always available and always pleasant!

Soluno is a great product with superb training and customer service. You get more than you pay for with Soluno. The product is web-based, which is great for lawyers being able to keep track of time and docket from anywhere - zero excuses for dockets not being in on time! As with any law firm, we strive to please our clients, which includes, presenting invoices in any manner that is desired by the clients; Soluno has spent countless hours working with me to ensure that each and every client receives what they want when they are billed. As a growing firm, we require training for new staff on a rolling basis; Soluno ensures that time is made to train our new staff immediately; usually on their first day. Overall, Soluno is very easy to use, has various reporting capabilities, can be used anywhere and has amazing staff, who are always available and always pleasant!

This software solved a frustration we were having with our previous software wherein we no longer had good (or any) customer service or support. We have been supported from the beginning with this product. The transition was painless and any questions or issues that come up are handled immediately.

The product is so easy to use and after a brief tutorial in the beginning, we have all learned the product as we use it and it was such an easy transition. The attorneys are finding it easy to use as well. It's great that it's a Cloud-based product and that helps when having our office files backed up. They are safe on the Cloud and we don't worry so much about lost data. Customer Service is fantastic. The intuitive part of the software is my favorite and makes my job so much easier.

Sometimes, I wish there was a "help" button when you are trying to do something or perhaps if you can't save something on the screen (red line). We don't always know what it's looking for. The manuals have been great, but don't always want to have to look in them. I would also like to be able to delete very old vendors. Some have gone out of business or passed away.

Very good

Easy to use. Not a significant learning curve after switching from PCLaw

Lacking feature calculating interests on outstanding invoices. Does not allow customizing billing per matter but has to set up groups.

This software is very user friendly. A quick tutorial will have you ready to go in no time. The payable feature provides the ability to upload a copy of the invoice being paid which can be extremely helpful. The development team is always working to improve the software and user experience. Overall, a positive experience with this software over the last 1.5 years.

Integration from PCLaw to Soluno was a pretty smooth process. As they are a growing company it can be hard to keep up with demand for new features, like specific tailored billing templates, however, they do take your input on what is needed for future updates.

Generally, the product is well integrated. You can move from one module from another quickly and easily. It is logical and responsive. I can review a client ledger, for example, run a prebill and finalize it, all with a couple of keystrokes.

Conversion was seamless; the product is generally user friendly; it is Cloud based so it is accessible from anywhere; its features are constantly being updated.

Reports cannot currently be customized other than to export to excel. There is a delay at times while multiple transactions are processing.

How the system asks you if the cheque was printed properly in case there is an error.

Opening client ledgers or fee ledgers results in an error code sometimes. If I make a bunch of time postings on the wrong date, I cannot change the date posted, in the calendar, resulting in me having to individually go into each matter under file manager, then fee ledger to change the date, and that takes up a lot of time. [SENSITIVE CONTENT] has noted it is not easy to figure out how to get reports or paste reviews of files/time postings.

Soluno has been a godsend for our law clerk students. It offers everything we were hoping for in a legal accounting package to train our students on. It can handle everything from the basics of legal accounting to the most advanced tasks while offering robust reporting with superb customization options. Soluno also offers excellent integration options with Microsoft Office apps/services such as Outlook and we have had tremendous success incorporating these integrations with our curriculum. Overall, Soluno is one of the best software-as-a-service (cloud based) products I have ever worked with. I cannot recommend it more highly!

Soluno is a joy to use for many reasons: it has an extremely intuitive interface that allows users to get to what they need to do quickly and surfaces all the features they need to get their work done. My students quickly learn how to do things in Soluno and sing it's praises constantly when completing their work!

So far I have not found Soluno lacking in any area.

works okay - some parts are better than others, not user friendly to find information and run reports

running reports is helpful, screens are easy to read and navigate, easy to find client matters

understanding the tabs to run reports or look up information is not user friendly, reports cannot be printed in a format that is easy to read - too small and jammed together - should be able to screen print and not have to convert to a PDF to print

The time keeping is great. Easy for individual time keepers to enter and edit time and descriptions

I find it difficult to maneuver between the different features. Since I mostly use it to keep time it doesn't bother me too much but when I have to check expenses or balances I can't easily get back to where I wnat to be.

I am still new to Soluno but am overall impressed by how functionable, and useful this tool is for tracking files and information needed. I think there are a few fixes that could make this even better as it does have a lot of potential.

I appreciate how Soluno simplifies my time. I find it to be reliable, resourceful, organized and easy to navigate, unlike other software I have used in the past.

slow response time, crashes from time-to-time. The biggest issue i have run into with Soluno is the inability to open a client file for two clients together. This ultimately creates confusion when we need contact information etc.