Excellent

I used The Tussman Program for time-keeping and billing of all attorneys and paralegals throughout my law practice from 1986 to the present. David Tussman has constantly upgraded and improved his product, and his cloud-based option enabled me to continue my law practice remotely after the COVID shutdown ordered in the Bay Area on March 16, 2020. I continue to use The Tussman Program today.

I have not had any problems with the features, and any issues were resolved quickly by [SENSITIVE CONTENT] and his staff.

Best software and support, customer for life!

The program is easy to use. It has a lot of bells and whistles we don’t use. What we do work with daily is a straight forward program that makes sense. When I have a question, I call [SENSITIVE CONTENT] and he walks you through whatever ia needed, he’s always quick at responding and I love I have one person to deal with, unlike other previous programs we have used where the support is terrible.

Thanks can’t think of any cons, love it!

We have been using it as long as I have worked here, the best part being the ability for create reports for various situations and tasks

The reporting is very robust and customizable, some reports can be exported to CSV and they can be filtered down very easily.

I wish there were more ways to import data.

Excellent

Product is easy to use. Great customer support.

There are no negatives to this product.

Very positive experience I rarely have any problems.

Been using Tussman software for years and years. Very easy to run And maintain. Easy to find where time went.

I would like to be able to send email reminders to clients of past due bills. The current system doesn’t let me.

I love this program! After using a "business" billing program for 5 years, finding the Tussman program made things so much easier since it is Taylor made for a law practice. We've been using it since 1993, and don't plan to switch to anything else - ever!

The program is so easy to use and fits all the various areas of law our firm practice: litigation, estate planning, general legal, collections etc. The options are there to configure bills to fit the type of file.

When entering payments, I would like the program to "hold" the check or payment reference number so after a portion of the payment was applied to Fees, you didn't have to retype what are sometimes lengthy check/payment numbers again, when a portion of the payment was applied to Costs in the very next entry. Regarding the trust account, it would be helpful on collection type billings if the "Cut off Date for Payments" also applied to payments made into trust. When we do a monthly bill in early November for file work thru 10/31/21 for instance, so that any money in trust collected in the month of October can be paid out to client and to our firm, if a debtor has made a payment that was put into trust November 2 or 3, it shows on the Trust Account Recap, even if the cut off date of 10/31/21 is used. This causes confusion since we would not yet be paying out payments made in the month of November.

You can really do a lot with this program. One thing I really enjoyed was the ability to make lists and generate reports, filtered by the parameters we needed. We used this to quickly find out who to send Christmas cards to, what cases are active, what cases have pending items, who has referred cases to us in the past year, and a plethora of others. What is even better is the support staff are so easy to reach and/or quick to return calls, it really makes you feel appreciate, and operate more efficiently and stress-free.

This product is really easy to integrate into your business. As new clients come in you add their information in the program and as you provide services, you input what you do. You can also separate the costs, administrative time, non-billable costs/time, billable hours, etc. It then prints the invoice out in an easy to read document. You can also customize certain features to better fit your needs and make billing quicker and more efficient.

One thing I would would like to see improved is the ability to undo more than once, like (ctr + z) in Microsoft. This program only lets you undue once. Also, there is a button next to spell check button that inserts the text from the previous entry and then there is no way to undue it. Sometimes when I am going to spell check my billing entry description, I accidently click on this box and then have to type what I originally had all over again. Its not too bad, just annoying. But, that is something I would like to see altered in future version.

I love the Cloud-based storage feature of this software. I never have to worry if my computer crashes because all of my information is easily retrieved.

It would be helpful if there was a way to edit each individual bill as I preview the bills on the system, instead of having to remember which bills I need to go back and edit after I've exited the preview screen.

The fact that I can create my monthly bills by first viewing prebills and making the changes needed and then finalizing the bills is extremely helpful to me. Also being able to do the accounting procedures and having the accounting information on line and easy to get to is very helpful in dealing with clients.

As a sole practitioner the the integration of the billing program with the calendar, and the accounting function was critical to me. Most of my contemporaries were using different programs for different functions.

The accounting program can be somewhat difficult at times, but that is probably due to my lack of accounting expertise.

Excellent features, very robust for a small firm.

The Tussman Program allows for a high level of customization, a fairly understandable manual to use to customize and implement software, and, most of all, you can back out/unfinalize transactions if needed.

The user interface is a little clunky, like DOS, but is the necessary exchange to feel like you really have control over how this program is working for you how you want it to work.

I enjoy the customer service and overall ease of using the program! 10/10 will be recommending it to others.

Not only is the software inexpensive compared to competitors, but the program is efficient and easy to use and understand and Richard and David are always ready to help with anything!

I love everything about this software and will likely expand its use into calendaring as well.

This program has a really helpful User Manual that I refer to still after 10 years of using this software. When all else fails and I need assistance [SENSITIVE CONTENT] has always been very gracious and quick to answer my emails and help me.

The entering of time and expenses are extremely easy to use. We use this program mostly for billing purposes and it works wonderful for our needs. I took care of billing at a previous law firm and used two different billing software programs and The Tussman Program beats them hands down on ease of use.

For the most part I have not experienced many problems with Tussman. Sometimes it is difficult to select the correct choices for reports but that could be that I just do not understand what I am doing.

Tussman is my billing program. It is fantastic. Simple to use and maneuver - especially when i have a client who wants to see a different format than my basic format. The entries are easy to edit and simple to understand.

This product is very intuitive and simple to use and set up. The very best thing about this program is the phenomenal support from [SENSITIVE CONTENT] himself. I have trained many people on this program and we are all very happy with the ease of use, intelligent formats and flexibility.

I would like more fields in the "client name" section to add the title of the particular case.

I’ve been using this program for over 20 years it’s great!

Easy to use and great support! Easy to set up

Updates are a little costly, but overall worth the money

What I like the most is that if I do have an issue, one call solves it very quickly and easily as I always speak with a human who is extremely familiar with the program including Mr. Tussman. Very personal!

As a sole practitioner, this software has been perfect for me. I am the only one who does the legal billing and did not require a program that could serve a huge number of users. Very customizable for my practice, from the billing format to the actual disbursement codes. Very easy to integrate with my practice

I probably do not use many of the features as they aren't needed and in some ways makes the program a little more complicated

We initially used the Tussman Program for our Legal Billing only. However about 10 years ago we decided to change from Peachtree Accounting and use the Tussman Accounting side of their program. What a pleasant experience.

We purchased the Tussman Program back in 1992 and have never even thought of changing. We previously used Time Slips for our law practice. What a nightmare that program was. The Tussman Program was easy to implement, easy to set up and easy to use.

I have no complaints whatsoever regarding the Tussman Program.

In the few times over the years I needed support, I was able to reach someone and the problem was easily solved.

It is very easy to enter time, generate bills and create reports. There are a wide variety of reports you can create

The only issue I have is that I do not know how to set different hourly rates. I just need to learn how to do this.

Overall experience has been pretty good. Easy to use and the [SENSITIVE CONTENT] responds quickly to help questions.

Easy to use once you get the hang of it. Easy to figure out certain functions without having to contact support or read instruction manual.

Freezes more than I would like. When filtering charges, if you have many years of charges as we do, it freezes up/draws blank.

Entering time for billing in super easy, making changes even more so. If I've ever had an issue I couldn't resolve myself, customer support has always been able to resolve near-immediately!

Some of the reports don't quite generate the way I expect or hope they will on the first try, but overall they're incredibly useful.

I started billing insurance companies in the past year, and it has been a pleasure to use this software.

It was easy to learn and it is easy to use. The team always gets back to me promptly whenever I have questions and they are very knowledgeable.

I have not had an issue yet with feeling like Tussman is missing something.

We have been using Tussman for over a decade, and it has proven to be an outstanding solution

It is simple, intuitive, and works securely to accomplish billing with an easy to use interface

Remote access via cloud is not as seamless as it could be

time keeping and billing

Easy to use and fairly priced. I can use the software and inputs with ease and am not worried about input errors or excessive billing

none really-I find my monthly expense and overall value are not just competitive but of extremely good value

This program is so great and if there is ever a question and/or issue (which is rare), I contact technical support and they are always available and helpful

I love everything about this program and have recommended it a few times

There isn't anything that I don't like about this program

I have been using the Tussman Program for over 30 years. It works great!

Excellent program! Combines, billing, accounting and calendaring. Easy to use and comprehensive.

Some of the features were not intuitive. Occasionally have problems with the program.

Very satisfied with the ease of use and benefit this program provides at a cost effective price.

I am able to see fees and costs to date for each case at a glance.

This program is good on all levels, wish it had a auto correct feature, to highlight misspellings.