--- title: "Xakia Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Xakia . Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Xakia is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/xakia-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Legal Case Management Software](https://www.softwareadvice.com/legal/) / [Xakia](https://www.softwareadvice.com/legal/xakia-profile/) / Xakia Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/xakia-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/xakia-profile/alternatives/) # Xakia User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 70 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 58 reviews (83%) - 4 stars: 11 reviews (16%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - My favorite part of Xakia is the ease in setting up the Legal Intake portal and the visibility that the rest of my company has into their requested matters. - It has simplified and centralised matter management, and provided immediate tools to management to easily demonstrate the value of the legal team and to better manage our overall workload and relationships. - The platform is thoughtfully designed, with clear documentation for all services, allowing me to easily follow each step of our processes in an organized and efficient manner. ### Most mentioned cons - Additionally, I have found that the software can be a bit slow at times, which can be frustrating when trying to quickly access important information. - The layout and design of the software is not as intuitive as it could be, and it takes some time to get used to. - However, I do find that the pricing of Xakia can be a bit high for some smaller firms. ## Xakia customer reviews Showing reviews 1-25 of 70 (page 1). ### Xakia provides a lot of value and is easy to use successfully. - Overall rating: 5/5 - Reviewer: Jerry S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Xakia solves our matter and task management needs, and provides excellent, highly responsive customer support to answer any questions that may come up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features I like most about Xakia are its matter, task, and dashboarding features. #### Cons Xakia is still developing its ebilling features, so I look forward to seeing additional features in that area released. Xakia's task management features are excellent, but its task reporting could be improved. #### Reasons for switching to Xakia HighQ required extensive customization and implementation assistance to even get off the ground. We were not successful in that effort. --- ### Very Satisfied - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Once I became familiar with Xakia, I became a very satisfied customer. My favorite part of Xakia is the ease in setting up the Legal Intake portal and the visibility that the rest of my company has into their requested matters. I have gotten so much positive feedback from my company whereas other platforms we have tried have elicited nothing but complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I Ioved the ease of setting up the legal intake portal. It was able to pick up the process within a matter of minutes and in a matter of just a few short hours, I had the entire portal set up. #### Cons transition from previous management system was tedious and difficult to get acclimated to Xakia's formatting #### Reasons for switching to Xakia We needed a product tailored to an in-house legal department and Clio was not set up for that. --- ### Looking for Contract Management? Look Elsewhere - Overall rating: 2/5 - Reviewer: Wendy Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The program is not all that well designed. The UI is not exactly intuitive, considering there are two separate sections in the settings to find the list of users, and only one of these pages has the ability to add or change anything regarding users. The Internal Client Portal is a mess. I haven't been able to log into the company test account for months, and I get about 1-2 internal clients coming to me a week asking what's going on with logging in, and I have to explain that the Internal Client Portal log in page and the Legal team log in page visually look exactly the same. It's not possible to tell the difference through the URL, since the URL redirects to an indiscernable long jumbled URL in both cases. We pay extra for access to a matter intake form, and the servers that run this aren't SUPER fast, causing someone who's rushing to submit a matter before 5PM come to me angry on why can't they submit, to discover a required section took a few seconds to load in below after the prerequisite section was selected. The reporting, while there are several options, were mostly useless to us as a team that needed a contract-lifecycle management system. This software sometimes takes up half of my day trying to diagnose what's going on before going to their support team asking for help, to jump onto a video call to be met with "Huh. Yeah that's not supposed happen, we'll get back to you." Can't really say how it is for other situations, but look elsewhere for contract management. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It's kept matters from falling through the cracks over time, something we didn't have something set up to help before. Keeping track of smaller matters such as research felt more fit for the whole thing, but only marginally. There's a calendar system for due dates that works fairly well, making me think this might be better geared for smaller law offices. #### Cons A little buggy at best, and a borderline useable as a contract matter management system at worst #### Vendor response Everybody has a bad day but it sounds like you're having a terrible time with Xakia - we take this seriously! Your Customer Success Manager will contact you about your concerns but let's start with: 1) It sounds like you're using an old Internal Client Portal & don't have SSO turned on - let's address it. 2) Xakia provides 2 places to manage users as global companies often separate out geographies /segregate data for regional hosting. 3) Xakia isn't a contract lifecycle management system but integrates with them (e.g. Ironclad) bringing your tools together as needed. Many clients use Xakia to receive, review, assign & collaborate on resolution of contracts (as with all matters) & use our Contract Log to store info about contracts - but it stops short of being a lifecycle management system which is something else. 4) Xakia provides prompts to indicate incomplete fields on legal intake & the forms are loaded in full when selected by the user, so this could be a user connectivity issue. Replied October 2021 --- ### Managing Matters Made Simple with Xakia - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I enjoy working with the Xakia team. They listen to what you need and what your pain points are. They want to help solve problems and improve experience. They are passionate about their product and its impact on legal teams. Xakia operates as fundamental tool in our legal departments technology stack. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Xakia allows legal operations professionals to obtain real time objective data in relation to the work being managed by the legal team to enable data driven decisions around work allocation, prioritisation and where to leverage technology to reduce manual effort #### Cons It is difficult to get uniform uptake, usage and engagement across large teams and as a result you do get inconsistent data. In addition whilst Xakia is best of breed in matter management its document workflow and automation capabilities are less developed and integration with other products is not simple (noting integration with other products is not solely a Xakia problem) #### Reasons for choosing Xakia Superior demonstration of ability to meet requirements --- ### System Easy to Use and provides necessary data analytics required for role - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered A system easy to use allowing SSO and having document repository that can be utilised through outlook which saves time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Plugins with outlook classic (M365) to create matters seamlessly. Great reporting analytics and easy to use. #### Cons There is nothing that I do not like about Xakia other than wishing more users would see the benefits of using this system more --- ### A well-documented system with potential for greater access to reports - Overall rating: 5/5 - Reviewer: catalina M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered In general, Xakia is an easy-to-use system. All services are well documented, making it straightforward to follow the necessary steps and carry out our processes in a precise and organized way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the things I appreciate most about Xakia is its user-friendly interface, which makes navigating the system straightforward even for new users. The platform is thoughtfully designed, with clear documentation for all services, allowing me to easily follow each step of our processes in an organized and efficient manner. This has significantly improved our team’s workflow and helped maintain accuracy in our tasks. Additionally, Xakia’s ability to centralize important information and streamline collaboration enhances overall productivity. Overall, it’s a reliable tool that supports our work effectively and consistently. #### Cons I’d love to be able to access all the reports in the ways I’ve planned to showcase our work. I understand that this may depend on the membership level, which is an important consideration. --- ### Yes, I would recommend Xakia - Overall rating: 4/5 - Reviewer: Victoria S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Fast implementation. Easy to configure. Great support; responsive, step by step instructions, customer satisfaction considered. Reasonable price point for system and features offered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to implement, configure and get started. Fairly easy team adoption, with great online and in person training offered. Reporting is extensive and provides various types of data to really analyse the team, the work and the clients. Fair price. Really happy with the support offered by the team. Xakia continue to improve their system which is great as a client. #### Cons Still some work to be done on User Experience in terms of the intake form (and minor on the matter form and external spend management). Also we use the tool for more than just legal teams and there are some 'legal' terms used that can't be configured for non legal teams. --- ### Thank you [sensitive content hidden] for all of the assistance. - Overall rating: 5/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered There is a lot of capabilities of Xakia, mastering it does take a lot of time or a great tour guide. Fortunately for us we have been guided in all of the abilities to make Xakia worth the money and a must have for the organization. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been using Xakia for a year and when we started I was not sure that the white glove upgrade was worth the cost. I have been proven wrong numerous times when I meet with [sensitive content hidden] She always goes above and beyond to make sure we get the most out of Xakia. #### Cons I wish Xakia had an app for the phone or a tablet. This would be useful when traveling or when you just need to see one matter during a meeting. --- ### Xakia for the win!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The learning curve for day to day matter management is excellent and the integration capabilities with other document management systems connects in a way that allows for better cross-team functionality. The price per user is very reasonable and the reporting functions are the most robust I've seen in a matter management software. The outlook integration is specifically helpful. #### Cons There is no mobile interface as of yet but would not be surprised if it rolls out in the future. That could offer an easier solution to on the road legal professionals. --- ### Xakia - Simple but impactful & powerful inhouse legal matter management system - Overall rating: 5/5 - Reviewer: Erin C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered As an inhouse lawyer I have used Xakia in 2 different companies and have loved using it. I would be lost without it and would struggle to work in an inhouse legal office without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple and easy to use especially by time poor inhouse lawyers. It is exceptional value for money with affordable licensing options for access to an impactful system that has powerful dashboards and reporting and streamlines matter intake and management. Can now easily keep track of matters and documents, identify any bottlenecks, resourcing and workload of team and value of company's legal office. #### Cons Some additional integration options would be nice (e.g. MS Office, Content Manager) and for an administrator to be able to apply bulk changes (e.g. adding internal client to multiple matters). --- ### Great product and exceptional customer support - Overall rating: 5/5 - Reviewer: Miriam N. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I've had a great experience with the Xakia team, from onboarding to customer experience and support: everyone has been very friendly and gone the extra mile to make sure we can get the best from our use of the application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very user friendly and highly customizable. Customer Support is exceptional. They respond to all questions on a timely manner and go the extra mile to ensure our needs are met. #### Cons We would like additional integrations to other applications we use on a corporate level (such as HubSpot CRM) and more customizations options on the intake form landing page. --- ### Simply and easy user interface - Overall rating: 5/5 - Reviewer: Holly R. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is very simple and easy to use. In addition, the ability to make changes to both matters but also intake forms and information on the internal client portal can be done quickly and easily with no assistance required from the Xakia or any tech teams which is key. #### Cons It would be great to see some advancements in the functionality in relation to the intake and internal client portal pieces of the software. Things such as conditional questioning and the ability to customise the portal a bit more to make it more user friendly to our business team would be great. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Beth G. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xakia is very user friendly and has a Help site that contains easy to follow, detailed instructions. The email reminders for tasks and due dates is extremely helpful. #### Cons Documents saved to Xakia are not saved automatically to our document management system. --- ### Powerful, but still affordable - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Xakia has been great! They are very responsive and always willing to help. I can tell it is a system built for in-house legal and not some old, legacy system with so many features that we would never use (but would still have to pay for) or would have a big implementation bill to customize for us. For those without legal ops or IT support for a tool like this, their tiered pricing structure makes it accessible to get started and upgrade features as you are ready to use them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool has been great to help our team track our responsibilities while having powerful reporting that can demonstrate our contributions to the rest of the organization. One of my favorite features is the Notes tab, where I put status/progress updates for my own reference. This allows me to remember where a matter is at even if it has been quiet for a while and for anyone else to help if I'm out of the office. The lack of this was a major shortcoming of my prior approach of managing my matters and tasks in a run-of-the-mill, but relatively robust task management system not designed for Legal. Implementation really is super-fast, which allows you to get going quickly. And, as we use it more, we can easily customize to fit our needs even better rather than guess at how we'd use it in the implementation stage and find out we built it wrong. Reporting is also great because it is very robust and designed to speak to executives, not just lawyers. #### Cons So far, just little nits on how something might be able to be accomplished in one-click rather than two clicks, but that may just be my unique preferences and the product is still highly efficient. I know there are a lot more features (intake tool) that we will love once I find time to learn more about them. I'm also looking forward to the document management, which is on the horizon. --- ### Western Downs Regional Council - Overall rating: 5/5 - Reviewer: Trevor C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered We have found that using the program is very simple and logical thus making the experience with Xakia and Netdocs very positive. Predictive email saving simplifies what was previously a time absorbing task and allows for real time collaborative access to matters. The ability to use the system from either an in-house or remote environment has been very welcome, especially with the current nationwide work situation. I would highly recommend Xakia as a solution to manage legal natters #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WDRC in-house Legal team required a matter centric document management system to manage its practice, develop its precedence base and enable detailed section reporting to executive management level. The level of support, irrespective if it was of a technical nature or just a question in general, has been excellent. This is highlighted in the training that was provided both pre and post installation as well as the monthly webinars that introduce new features or continue general usage of the system #### Cons The integration of Xakia was very simple and quick --- ### Easy to use and navigate - Overall rating: 5/5 - Reviewer: Christy C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have only scratched the surface with the capability and are learning more everyday about this total solution #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting and dashboard information is amazing #### Cons Ability for add-on to remain open within Outlook and not take up so much space when not in use. i.e. you cannot minimise it without having to log back in #### Vendor response Hi Christy, Thanks for your review. Microsoft's limitations on old versions of Outlook are indeed frustrating. We certainly wish we could convince them to address this! Regards, The team at Xakia Replied October 2021 --- ### As a CFO, Xakia highlights the value of our Legal Team - Overall rating: 5/5 - Reviewer: Adam W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Xakia drives accountability within the Legal Team, ensuring they are focussed on the critical, high value, strategic work. It clearly highlights where our Legal Team is spending their time, enabling the organization more broadly to adjust its operating model based on the split between high risk / strategic work and the low risk activity. For example, when we first implemented Xakia, the data it produced enabled us to pinpoint the significant proportion of contract review work coming from our Operations teams that was low risk maintenance contract activity. We decided this was better dealt with by the contract managers within the Operations teams. This activity now only receives a “light touch” from the Legal Team, delivering significant cost savings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In my view, Legal teams need to be more than technical experts – they need to ensure they are operating efficiently and can demonstrate the value they are creating. The dashboards and reports from this software enable the Legal Team to show me, the CFO, and the Operations teams who are being provided in-house legal services, exactly how the Legal Team is performing. I know that by using this software, my legal team are constantly giving consideration to the appropriate resourcing and priority of work. #### Cons No cons so far. Our focus is ensuring the Legal Team makes use of all the features of the software. --- ### Give it a trial - you may be surprised - Overall rating: 4/5 - Reviewer: Joanne J. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The integration to other products like iManage and Outlook make Xakia a great competitive choice. The ease of the product is also a great ROI. #### Cons It is out of box, so don't expect much customisation. The flip side is there is less issues than other similar products and the product team are constantly updating features. --- ### Incredibly user friendly - Overall rating: 5/5 - Reviewer: Kate S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Put simply, Xakia plays nice with others! Integration was a big factor for us, and Xakia has integrated seamlessly with the systems that we were using. Roll out was simple from both the legal team's perspective and our internal business users, another factor that was important as we didn't have time for extensive training. My favourite feature is the card view as it allows us to see all our matters in the one place, visually, allowing us to redistribute matters based on expertise and capacity. #### Cons Xakia is on the more simple side of platforms in this space and doesn't have all the bells and whistles that some other players have. However, they are constantly listening to their clients and improving, and each roll out introduces well thought through features. --- ### Pick Xakia - Overall rating: 5/5 - Reviewer: Amy F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Xakia has helped our organization, which faces a vast number of legal matters all over the globe, get organized and streamlined in a way I never thought possible. This has not only made our lives easier and reduced stress amongst the team across the board, but it has allowed us to do our work more quickly and gives opportunity for more strategic development and business partnering. We reviewed several other products, and this one seemed to be the most simple and to the point, but with all of the options you might need. This has absolutely been the case. What's more, the business loves using it (and saying it!). Finally, their customer service is superb, so if you do have an issue, they will help you figure it out. You will not go wrong with this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user friendly, not too complicated and works well with the business needs. #### Cons The charts can be a little confusing, but they offer seminars to help you figure out how to use them. --- ### Great Service and great product! - Overall rating: 5/5 - Reviewer: Natalie D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Xakia is a great product and their customer service is second to none. They have been very open to receiving our feedback when it comes to making suggestions on customising the system to suit our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xakia is very intuitive and helps our business work more efficiently and precisely. It's reporting mechanisms are great! #### Cons Would be good to have a single sign on. I'm sure Xakia will have this in their horizons soon. --- ### Innovative, simple to use, responsive customer service. - Overall rating: 5/5 - Reviewer: Damien S. - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It gives us the functionality we need without being layered with features that don't add value. The team have taken to using this as part of the day-to-day operations of our activities. #### Cons There are some features I would like to see added, but I understand that there is a pipeline and we can't have everything at once. --- ### Light Bulb - Overall rating: 5/5 - Reviewer: Lisa K. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loved that this solution was not a seismac undertaking and offered a practical and sensible was to track tasks and metrics for our department. #### Cons I personally believe that the email reminders should display the task title/subject matter to be useful. #### Reasons for choosing Xakia This solution provide a practical level of metrics, without all the unnecessary bells and whistles. It was extremely user friendly and customizable. --- ### Great tool for reporting & matter management - Overall rating: 5/5 - Reviewer: Tahira K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting function Customer service Easy to use Great for matter management #### Cons Overall the software is great, a few glitches here and there, which are always resolved efficiently and in a timely manner. --- ### 5 Star Xakia Review! - Overall rating: 5/5 - Reviewer: Hannah D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is intuitive, efficient, and makes tracking matters seamless. It has streamlined our processes and given us greater visibility across all matters, which has been a huge benefit for our team. A special mention must go to our account manager. [sensitive content hidden] is consistently helpful, highly responsive, and always keen to assist with any questions or training we need. Her proactive support and genuine commitment to ensuring we get the most out of Xakia has made our experience even better. #### Cons N/A ## More reviews [Next reviews](https://www.softwareadvice.com/legal/xakia-profile/reviews/?page=2) --- Xakia Reviews, Pros and Cons - 2026 Software Advice