What are Xakia users saying about the software?

An excellent tool for in-house teams, I would highly recommend

I could not speak more highly of [SENSITIVE CONTENT HIDDEN] with Xakia. They make a great team and despite us being a fairly small Legal department/client, they are always willing to listen to us and answer our questions. Their investment in each client truly exhibits how they strive to make this platform better for all of their clients, and we have enjoyed being a part of this.

Pros

Implementation with Xakia took just minutes, and the system is extremely intuitive and easy to navigate. Our legal team needed a platform where we could track and manage our responsibilities, but also provide useful and reliable data to analyze and share. We are just three full months in to using Xakia, and have already recognized numerous benefits from using the platform. It was easy to transition our business partners to using Xakia, and we are really excited about some upcoming features that will increase visibility into matters for those outside of our team. My favorite features are: (1) the card view based on matter status, (2) the Executive Summary report; and (3) overall, the self-service capabilities and ability to manage the platform, intake request forms, and settings without having to request assistance from Support.

Cons

One of our current, biggest needs in a matter management solution is on the roadmap, so no cons at this point into the platform. If anything, Xakia has filled the gaps for shortcomings we had with our prior matter management tool in a short amount of time. There is the occasional glitch, but the Xakia team is always highly responsive and we are kept up to date during what is always a very fast resolution.

Simply the Best Matter Management Tool for Small and Medium Sized Law Departments

The legal department is able to allocate resources better and respond to demands/challenges of modern business in a proactive rather than reactive matter. This benefits the entire legal ops function and legal teams because we are able to improve processes, improve knowledge management, improve financial management as well as support talent acquisition, retention and development. We have immediate, real-time visibility for the team and management about "who is working on what questions which benefit the whole department and company at large. We also are able to eliminate inefficient manual reporting process fire drills with clear, concise reports that give fuller understanding of legal department.

Pros

The software is very easy to use and purpose built for modern law department workflows. Due to its ease of use, the change management lift was much less than all other legal matter management, workflow management and business intelligence platforms in the legal industry. The off the shelf reporting features are amazing and continue to expand. The real time dashboards are fantastic and interactive and project card view are major productivity enhancers. Integrations with other platforms also lead to wonderful efficiency and productivity gains.

Cons

The only thing that has ever come up has been bugs which are typical in software development. These have all been fixed and team is receptive to feedback and implementing customer ideas. So, no real cons.

Looking for Contract Management? Look Elsewhere

The program is not all that well designed. The UI is not exactly intuitive, considering there are two separate sections in the settings to find the list of users, and only one of these pages has the ability to add or change anything regarding users. The Internal Client Portal is a mess. I haven't been able to log into the company test account for months, and I get about 1-2 internal clients coming to me a week asking what's going on with logging in, and I have to explain that the Internal Client Portal log in page and the Legal team log in page visually look exactly the same. It's not possible to tell the difference through the URL, since the URL redirects to an indiscernable long jumbled URL in both cases. We pay extra for access to a matter intake form, and the servers that run this aren't SUPER fast, causing someone who's rushing to submit a matter before 5PM come to me angry on why can't they submit, to discover a required section took a few seconds to load in below after the prerequisite section was selected. The reporting, while there are several options, were mostly useless to us as a team that needed a contract-lifecycle management system. This software sometimes takes up half of my day trying to diagnose what's going on before going to their support team asking for help, to jump onto a video call to be met with "Huh. Yeah that's not supposed happen, we'll get back to you." Can't really say how it is for other situations, but look elsewhere for contract management.

Pros

It's kept matters from falling through the cracks over time, something we didn't have something set up to help before. Keeping track of smaller matters such as research felt more fit for the whole thing, but only marginally. There's a calendar system for due dates that works fairly well, making me think this might be better geared for smaller law offices.

Cons

A little buggy at best, and a borderline useable as a contract matter management system at worst

Such a simple tool to use that gives such great insights

Pros

Tracking your matters is so easy, but the data you receive back in the dashboards and reporting is immediately insightful and impactful. The ability to pull a report for our Executive within seconds of the request is invaluable. We are already seeing trends appearing, that in our gut we knew were happening, but needed the data to back it up. Being able to integrate it with document management and other legal operations software will also be useful. The customer service is also excellent. Any issues are dealt with and fixed within the day. There are constantly improvements to the software adding added benefit for no additional cost.

Cons

None that we have noticed so far. However, I'm sure if we find any, Xakia will work with us to improve.

Powerful, but still affordable

Xakia has been great! They are very responsive and always willing to help. I can tell it is a system built for in-house legal and not some old, legacy system with so many features that we would never use (but would still have to pay for) or would have a big implementation bill to customize for us. For those without legal ops or IT support for a tool like this, their tiered pricing structure makes it accessible to get started and upgrade features as you are ready to use them.

Pros

This tool has been great to help our team track our responsibilities while having powerful reporting that can demonstrate our contributions to the rest of the organization. One of my favorite features is the Notes tab, where I put status/progress updates for my own reference. This allows me to remember where a matter is at even if it has been quiet for a while and for anyone else to help if I'm out of the office. The lack of this was a major shortcoming of my prior approach of managing my matters and tasks in a run-of-the-mill, but relatively robust task management system not designed for Legal. Implementation really is super-fast, which allows you to get going quickly. And, as we use it more, we can easily customize to fit our needs even better rather than guess at how we'd use it in the implementation stage and find out we built it wrong. Reporting is also great because it is very robust and designed to speak to executives, not just lawyers.

Cons

So far, just little nits on how something might be able to be accomplished in one-click rather than two clicks, but that may just be my unique preferences and the product is still highly efficient. I know there are a lot more features (intake tool) that we will love once I find time to learn more about them. I'm also looking forward to the document management, which is on the horizon.

Powerful and fast with outstanding support

We are very happy with it. We needed an application to more readily enable job sharing and better capacity and workflow management, very well time to go live ahead of extended periods of working remotely. The team is very happy. Super light weight (ie fast) web based interface. Very powerful reporting and task tracking, very user friendly creation process for sophisticated features like custom intake forms. Automated and professional reports on spend and capacity have been very influential in showing cost and capacity control up the chain, and have removed manual processes we previously used to extract data and prepare powerpoints. Finally the web-based SAAS solution is thankfully capital light and low risk as it's easy to import to and import from. Support is outstanding.

Pros

Creation of matters is light touch and very fast (many users less than one minute). Excellent integration with Doc Management System. Graphical and built in reports are excellent and constantly improving. Customer Service is very responsive with issues and feature requests. Regular well thought through feature updates.

Cons

Would like a bit more optionality in the reports but this is being built.

Greatly improved our legal operations

Great. It's replaced my to-do list and improved my ability to organize my workload. It's also been instrumental in our ability to track and display our performance as a department.

Pros

The reports and dashboards have become an essential part of the performance measures that provide to upper management. Not just has Xakia saved us hours of time in creating performance measures, they've allowed us to present those in a way that clearly demonstrates our department's value.

Cons

It'd be nice if the reports were more customizable.

Excellent, user-friendly and efficient software

Our previous case management system was outdated, and could not provide reports so these were produced manually by the team. Xakia has allowed the team to accurately report on all legal work undertaken, and to show where most of our time is spent, whether that be awaiting instructions or dealing with many ad hoc general advice queries. This has saved the team a lot of time, and has also enabled the legal team to justify how invaluable it is to the business.

Pros

We spent a lot of time looking for software, and Xakia was our preferred choice by far. It is perfect for recording in-house legal work, and being able to provide accurate reporting data to management with the provision of many different types of reports, which are even customisable. We love the dashboard feature (giving a screen shot of current work types/departments, filtered by strategic value) and particularly the legal in-take which allows referrals to be made by the business to the legal team, including all instructions and relevant documentation. This saves a lot of time for the legal team, and is great for the business as they can be sure of the status of the referral by the system generated acknowledgments.

Cons

There aren't really any cons with Xakia. There has been the occasional glitch, but nothing other than what can be expected of any software, and this has been very promptly resolved by the Xakia team who are always on hand to provide support.

As a CFO, Xakia highlights the value of our Legal Team

Xakia drives accountability within the Legal Team, ensuring they are focussed on the critical, high value, strategic work. It clearly highlights where our Legal Team is spending their time, enabling the organization more broadly to adjust its operating model based on the split between high risk / strategic work and the low risk activity. For example, when we first implemented Xakia, the data it produced enabled us to pinpoint the significant proportion of contract review work coming from our Operations teams that was low risk maintenance contract activity. We decided this was better dealt with by the contract managers within the Operations teams. This activity now only receives a “light touch” from the Legal Team, delivering significant cost savings.

Pros

In my view, Legal teams need to be more than technical experts – they need to ensure they are operating efficiently and can demonstrate the value they are creating. The dashboards and reports from this software enable the Legal Team to show me, the CFO, and the Operations teams who are being provided in-house legal services, exactly how the Legal Team is performing. I know that by using this software, my legal team are constantly giving consideration to the appropriate resourcing and priority of work.

Cons

No cons so far. Our focus is ensuring the Legal Team makes use of all the features of the software.

Huge improvement on our old ways of working

Pros

Both ease of use and speed to update/generate a matter are helpful to reduce the usual friction and barriers often found in other case management systems. It is easy to know what everyone is doing, and to allocate or re-allocate matters accordingly. We have greater insight into what areas of law are and aren't in demand, and can consider staffing accordingly. Being web based, it is incredibly easy to just log in from anywhere, whether that's work, home or elsewhere.

Cons

Sometimes the system hangs. That's usually solved by reloading the page.

Easy to use and navigate

We have only scratched the surface with the capability and are learning more everyday about this total solution

Pros

Reporting and dashboard information is amazing

Cons

Ability for add-on to remain open within Outlook and not take up so much space when not in use. i.e. you cannot minimise it without having to log back in

Great for user

Always works and has really provided a good reporting and tracking suite for the in-house team.

Pros

It is really easy to use and integrates fully with NetDocs. This allows real time matter creation, document filing and maanagement and tracking.

Cons

There are no cons to this software. Xakia team is very responsive to any issues that may occur whilst using the system and are open to feedback for any suggested changes or improvements.

Terrific product, excellent value and top-notch service!

I highly recommend Xakia for the product, value and service. The introduction of Xakia to our legal department has been extremely positive, and I expect we will continue to learn its capabilties and rely on this software as part of our operation well into the future.

Pros

The software is intuitive and easy to use. Implementation was simple, and our team was able to begin using it on day one. The product is clean and straightforward, yet provides insightful data and analytics that can be sorted and used in a number of ways such as evaluating workloads and prioritizing work. The tool allows for easy customization by the client, and there is a time tracking feature that can be used as much or as little as desired. The customer service is top notch. The team cares about the customer experience and is continually improving this product. Xakia is a great value as well.

Cons

No cons so far. Our biggest challenge so far has been to ensure that team members are evaluating matters on a similar basis so as to get the most value from the overall data. Regular discussions among the team and customization has mitigated this challenge.

The perfect matter management tool

We treat our legal operations team similar to a start-up as we starting building it from scratch in mid-2018. We opted against the larger one size fits all front-end to back-end software and instead looked for a la carte options that better fit our needs. Our priority was to find the right tool and company to partner for our front-end process. If you get the front-end wrong then there is little hope for success on the rest of the process. Xakia provided the perfect tool. It is simple to use which makes change management and adoption quicker. It provides incredible metrics to help the end user work more efficiency. The data collected comes with more than adequate out of the box reports that helps leadership drive meaningful conversations with their reports. The only thing better than the product is the customer service received from the company. They are passionate about your success and providing an ever improving product. I highly recommend Xakia to anyone looking for an intake/matter management solution.

Pros

Ease of use. Designed by attorneys specifically for the legal industry. Unparalleled customer service. Company strives for continuous improvement. Out of the box reporting and dashboards are useful from day one.

Cons

The product is new so there may be some glitches and growing pains, but they are quickly resolved and a small price to pay for the ROI received on the product.

Western Downs Regional Council

We have found that using the program is very simple and logical thus making the experience with Xakia and Netdocs very positive. Predictive email saving simplifies what was previously a time absorbing task and allows for real time collaborative access to matters. The ability to use the system from either an in-house or remote environment has been very welcome, especially with the current nationwide work situation. I would highly recommend Xakia as a solution to manage legal natters

Pros

WDRC in-house Legal team required a matter centric document management system to manage its practice, develop its precedence base and enable detailed section reporting to executive management level. The level of support, irrespective if it was of a technical nature or just a question in general, has been excellent. This is highlighted in the training that was provided both pre and post installation as well as the monthly webinars that introduce new features or continue general usage of the system

Cons

The integration of Xakia was very simple and quick

Data and Analytics

The Xakia team provides excellent customer service and genuinely cares about providing and improving the product. The overall value for money is excellent for the amount of output the reporting can provide. We also appreciate that there is integration with other legal software.

Pros

Xakia provides a detailed way to gather data and analytics on the way the team delivers legal services to stakeholders. The reporting functionalities make it simple to show the value-add of the team to the wider business.

Cons

When we first started using Xakia it was new and didn't have the functionality it has now. We appreciate that new and improved features are being added all the time, and the Xakia team is very responsive to requests for new functionality.

A very promising product for in-house legal teams, with great customer service

It's still relatively early days for our team, but so far the experience is positive. It's giving us new insights into the work we're carrying out, both in its range and in the complexity and value of the work. One thing we are learning is that it is worth taking the time to think about what the main things you are looking for as outputs from the product, and to reach a shared view as a team on how to approach the corresponding inputs (e.g. scoring complexity, risk, strategic value of matters; keeping track of which matters are with Legal vs with others and for how long).

Pros

Easy to get to grips with using for tracking workload. Excellent support from the company in onboarding and follow-up. Continuous improvement in the features and in dealing with any glitches. Powerful reporting available as the inputted data grows.

Cons

Some features are still at a rudimentary stage of development: it's better for overall workload management and analysis than for task management, for example. But the team are highly responsive to feedback and the product is under constant development.

it has been a positive experience

Positive

Pros

We started from a very low base (an excel spreadsheet to track legal matters). Xakia was easy to implement and is extremely easy to learn and use. It has provided the legal team with valuable insights into workflows and helped with our reporting to stakeholders. Xakia customer service has been excellent - including being very open to suggestions for improvements.

Cons

No cons. Like all software, there has been the occasional small issues mainly in relation to the integration with a new document management system that was implemented at the same time. But the support team has been very responsive and any issues are resolved quickly.

A great legal management tool

Pros

I really like how easy the product is to use and how we able able to have the tool be open to allow for our internal clients to complete details in order to essentially create their own matters, thus reducing the administrative burden on the legal team.

Cons

The main thing that I think could be improved is in the Internal Client Portal interface in terms of the design. The interface itself isn't the most visually appealing and it would be great if more things on that page could be customised.

Great product for inhouse teams

Pros

It's a clean simple product that links perfectly to our document management system and allows us to easily demonstrate our effectiveness and value to the business by inbuilt reporting capability.

Cons

Only that I have to sign in every day and it's not a part of my organisation's single sign on.

Fits perfectly in our team

Very positive with excellent reporting, analytics and support.

Pros

It works and it does more than what we need it to do.

Cons

Xakia occasionally slows down and requires a restart.

A great tool for legal teams to manage matters and track demand

Xakia's customer service and support has been excellent. The product does what we need it to do, so we are satisfied customers.

Pros

It's easy to use and has an intuitive interface. It has helped centralise our matter management and improve reporting on the work that the legal team is doing.

Cons

Some slowness was experienced in the first version, but a recent upgrade has addressed this.

The system that simplifies everything you need for in-house legal teams

Pros

It's simple and easy to use for in-house. It captures important information for a legal matter. It's simple enough to show a new person how to use the system. Additionally, support team is super star, always helpful and open for feedback and improvements which makes the system better and better.

Cons

No real cons, just few small typical software bugs occasionally with integration but it's not a big deal with great support from the Support Team, they are super efficient.

Innovative, simple to use, responsive customer service.

Pros

It gives us the functionality we need without being layered with features that don't add value. The team have taken to using this as part of the day-to-day operations of our activities.

Cons

There are some features I would like to see added, but I understand that there is a pipeline and we can't have everything at once.

Xakia Matter Management System Review

Pros

Simple user interface, cloud based, dashboards, Xakia team are very hands on and responsive and always open to suggested improvements

Cons

Integration with NetDocuments is not seamless and there are gaps