All Xero Reviews
1-25 of 1,845 Reviews
Sort by
Karim
11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed January 2021
One stop Accounting solutions for Small to Medium organisations.
Quratulain
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Best in Multi-currency accounting for SMB
Xero was the best choice back in 2015 (when no one gave multi-currency) and still is in 2021 (when there are some who do). I have now added another company to Xero and cannot imagine shifting to another platform....ever.
PROSWith most clients abroads, we find its best to bill them in their local currency. Luckily for us, Xero is there to help sort our books out and keep them in order. It integrates with many bank feeds & popular wallets/fintechs like PayPal, Payoneer & TransferWise so accounts are upto date - always. Another feature we really use is their tracking fields. Xero allows users to setup 2 tracking fields that can be added to invoices, expenses, bills and assigned to each line. This helps us keep track of project based work and has been our way since before Xero ventured into Project based accounting (that users need to pay additional fee for) It also integrates with online payment gateways such as PayPal, Stripe, GoCardless, and a few others; thus payments are a breeze for clients. As a non-accountant, Xero is easy to use even when you get into all the features it provides.
CONSThey have made some changes to their UI esp where invoices and expenses are concerned. Luckily for older users, expenses are still free however, for new users it isnt and each person filing expenses on it needs to pay a small fee. I think it should be free for a small number of users (atleast 2) and then charged.
Reason for choosing Xero
There was no multi-currency in Quickbooks available. Bank feeds were also not there for some of the banks I wanted. For a similar price point Xero offered better features and a product that was easier to use for a non-accountant.
Reasons for switching to Xero
Freshbooks didnt give Multi-currency and it was causing problems with reporting
Ousmanou
Financial Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Xero: The complete solution for effective financial management
I have been using Xero for several months now and I must say that my experience has been very positive so far. The software is very user-friendly and easy to use, even for people who do not have in-depth knowledge of accounting. I really like the way it is organized, with clear tabs and drop-down menus that make navigation simple and intuitive.In addition, the features offered by Xero are really impressive. I particularly like inventory management, which allows me to easily track my stock levels and place orders when necessary. Similarly, the bank reconciliation function is very useful to ensure that all transactions are correctly recorded and that the accounts are up to date.Finally, Xero's customer service is excellent. I have contacted their support team several times and I have always received a quick and useful response. They are very competent and were able to solve all my problems in no time.Overall, my experience with Xero has been very positive and I would definitely recommend this software to anyone looking for an easy-to-use and complete accounting solution.
PROSWhat I liked most about Xero was the ease of use of the platform. The features are well organized and easily accessible, which makes it easier to manage my finances. I also appreciated the wide variety of features offered, especially in terms of inventory management and bank reconciliation. Finally, the customer service is excellent, with a responsive and competent team ready to answer my questions and solve my problems.
CONSAlthough I am generally satisfied with Xero, there are some negative points to report. First of all, the cost of a monthly subscription can be quite high, especially if you use advanced features or if you need a large number of users. In addition, some features may be difficult to understand for novice users, which may require additional training. Finally, although the customer service is excellent overall, I have sometimes encountered longer wait times than expected to get assistance.
Reasons for switching to Xero
I decided to switch to Sage Intacct because I needed a more advanced and robust accounting system to manage the growth of my business. Although my old software worked well, it no longer met my company's growing needs for financial management and reporting. I was impressed by Sage Intacct's advanced features such as project management, purchase order management and revenue planning, which allowed me to gain better visibility into my finances and make more informed decisions. In addition, Sage Intacct's customer service was excellent, which gave me confidence in my decision to move to their product.
Karen
Professional Training & Coaching, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2023
Totally a good accounting software.
Xero is a good for accountants and bookeepers and for freelancers. It's has a good features and user friendly.
PROSI like Xero because it's user friendly and it's commonly use by businesses.
CONSIt's a little expensive for me and for those who are in a start up business.
Sara
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Xero is great since it simplifies the accounting reporting process
The ability to keep tabs on 1099 forms and information on subcontractors is a great addition. With many permission tiers, an online accounting software is a great asset. It's incredibly straightforward to switch jobs. The time-tracking features are fantastic. Because of its user-friendliness and simplicity, Xero is a breeze to train new employees on.
PROSThat Xero streamlines the process of generating financial reports like P&Ls and balance sheets is a major plus in my book. Cash flow can be monitored and controlled with little effort. This application is helpful since it makes it simple to keep tabs on and organize spending. Xero appears to make the task of reconciling bank accounts much less complicated.
CONSThe use of tracking categories is a necessary evil in the projects module. It would be great if the projects section was integrated with other apps, such as Expensify. Having various rate cards within the projects section would also be helpful.
Reasons for switching to Xero
One of the most significant differences is that we don't all reside in the same geographical area. With three offices, it was imperative that the company adopt a cloud-based accounting solution. Xero's features are comprehensive enough to meet our requirements.
Mostafa
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
My experience with the app Xero
It was a beautiful and unique experience. I hope this application will continue to develop and be one of the best applications
PROSTo have all these tools from an accounting program that is an administrative program and a settlement program in one application. This is the best thing that an employee or manager can get.
CONSI hope that the speed of settlements within the application will improve
Reason for choosing Xero
Ease of use, ease of communication with customer service, ease of access to employees
Christina
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2023
Great platform for small businesses
The integration to the 3rd party platform. From booking engine, payment Getaway, timesheet, etc.
CONSI don’t know how to adjust the margin layout on invoice. My company details that I set up to display in top right of invoice always looks messy. I couldn’t find any helps to adjust the margin to make it neat and tidy.
Reason for choosing Xero
More user friendly compare to Myob, more integration options compare to QuickBooks. Also recommended by my accountant.
Siphiwe
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Using Xexo daily
Easy to learn if you have used other systems before.
CONSbetter pricing for clients without the use of third parties
Reasons for switching to Xero
we wanted the use of AI that comes with Xero especially when processing invoices
Andrea
Design, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Incredibly powerful accounting tool, but could be better for freelancers
Overall, Xero is the best accounting software out there. It's not the cheapest, but it's by far the most complete. The learning curve for freelancers and small businesses with no prior knowledge of an accounting software is quite steep, it requires patience. I believe it could be simplified for those users making it more accessible.
PROSI've started using Xero a few months ago to manage all the money coming in and out as a freelancer. Compared to other platforms, Xero provides the widest array of features that can help any business no matter the size. It also comes with outstanding integration with banks and online banking tools, and great customizable features for invoices, quotes, automatic email, etc.
CONSUnfortunately, this platform is not very user friendly when it comes to freelancers or small businesses. It's overly complicated for those like me who don't have a team of accountants or employees to manage. In that sense, their competitor FreeAgent does a better job at simplifying these operations for those who run their own business. If Xero gave their users the options to chose between a simplified or expert mode, it would be a killer platform.
Reason for choosing Xero
It came highly recommended, it's integrated into my online bank account, and it had more to offer.
Stuart
Design, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Accounting Software review
Good product, that integrates with other software easily
PROSEasy to use for accounting ledger, integrates with other software we use.
CONSNot as good as our other software for general accounting and payrole
Reason for choosing Xero
looked less complicated and integrated with other software
Aviral
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Xero review
Overall Experience is good. I'm using Xero for more than 6 months. It's been a good experience till date.
PROSXero has the capability to support more than 160 different currencies, making it a valuable feature for businesses that conduct transactions on an international level.
CONSXero may not be the most budget-friendly option for small businesses due to its pricing plans, which can be relatively expensive. Additionally, there may be extra charges for certain features and integrations.
Reason for choosing Xero
Xero is the best in market product and I never even thought about other products over Xero.
Rowena
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
It took me a while, but I am a Xero convert!
When I first began using Xero, I had heard a lot about it and was skeptical. Surely, no software could be so "all that"! I was introduced to it by a colleague who has converted the whole of her mid-size accountancy practice to it, and literally within a day and a half (which did include watching some of the short but very clear tutorial videos) I was not only up and running, but felt confident using it, finding my way around it, locating and fixing errors etc. It's literally that simple and straightforward. It's also incredibly stable - I think in 3 years it's only been offline (to my knowledge) 3 times, each for a very short period. I've also not found ANY bugs so far - almost unheard of! - and the support is fantastic, even though it's online.
PROSProvided it's set up properly, Xero is probably the most friendly accounting software - to non-accountants that is - of any I've ever come across. Back in the 90's, MYOB revolutionised accounting software for small business, but Xero takes it to a whole new level, by removing so much of the data entry work that takes time, leaves room for errors and is in general a pain, when you'd rather be - you know, running your business. With Xero, it's up to the individual operator how much they want to automate their accounting transactions; if you want to, you can use the really powerful, but still simple tools to do a lot of the legwork for you. If you prefer to do it more manually, that's OK too - it's still simple and very quick and easy to use.
CONSXero is constantly adding and refining its software. Inventory control is an area I'd like to see strengthened, but that's already way ahead of where it was a couple of years ago. Similarly processing payments in advance. But these are relatively small niggles which for the majority of small businesses don't present any issue.
Reasons for switching to Xero
I was contracting to an accountancy firm who had converted their entire practice to Xero.
Mitchell
Investment Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
The BEST Small Business Accounting Platform
Having used Xero since 2013, I am yet to find a better product. The software and the overall company have never missed a beat. They are continually adding features (see Hubdoc integration, transparent, have competitive pricing, and connect accountants with business (refer to Xerocon events).
PROSXero has everything for startup companies and small businesses. Their software is 10 out 10 on user interface. It was born in the cloud and continues to exceed Quickbooks by a long shot. Most everything Quickbooks has added to its software in the past 10 years, is because Xero did it first.
CONSThe software does not have a tax add-on when compared to Quickbooks (Intuit). They are plenty of integrations to solve this issue but it would be nice to have. Integrating bill payment is more difficult compared to Quickbooks as well.
Reason for choosing Xero
Xero has better pricing, pricing options, features (fixed assets module), reporting, integrations, reconciling than its competitors. For example, if you import 500 transactions into Quicks incorrectly, you have to delete them all one by one. You can batch delete data in Xero. Quickbooks also does not have cash vs accrual basis accounting. You literally cannot make accrual journals in Quickbooks.
Sherm
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2020
XERO reconciliation is an issue
Overall, it's a decent program, with all the bells and whistles you'd expect from a cloud based accounting program. Unfortunately working without being able to reconcile monthly made life too difficult. And not many accountants work with it, so that made it difficult to have professional eyes on my accounting.
PROSI loved how easy it was to integrate XERO with my bank accounts and Paypal. XERO seamlessly connected and kept my balances up to date. I also liked how easy it was to invoice clients and connect invoices to Paypal or Stripe.
CONSUnfortunately, the reconciliation process in XERO is a no-go for me. Rather than the Quickbooks and standard approach, where you do a monthly reconciliation against a bank statement, XERO had no such function. Once an item was matched up to a bank transaction, it was considered "reconciled." No option to close out a month and double-check transactions. I went back to QBO to get that feature.
Reason for choosing Xero
I wanted better connection with online banks. At the time, XERO performed that better than QB. I have since switched to Quickbooks Online.
Reasons for switching to Xero
I wanted better connection with online banks. At the time, XERO performed that better than QB.
Simon
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Xero leads the way for cloud based accounting software for small to medium businesses
Very good. It certainly seems to be market leader and for good reason.
PROSAlthough may not feature the type of reporting that would set it apart from competitors, it has good integration with other apps that can generally to the job. For accountants, the customer support is good enough. There is a large community so you can usually find the answer you need if you run into an issue
CONSNot every useful report is available. And may never get them if they arent on the roadmap. Only really found one strange issue around perpetual revaluing of forex that has not been resolved, and likely wont ever be. Its not critical, but would be useful.
Reason for choosing Xero
Most advanced at the time
Reasons for switching to Xero
Sage 50 wasnt cloud at the time, its the only way you can work these days. Sage cloud service wasn't up to scratch back then
karl
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT