ZenCase

RATING:

4.5

(31)

About ZenCase

Developed by attorneys for attorneys! ZenCase is Next Generation, Cloud-Based Law Practice software that makes everyone’s job in the firm easier, no matter the size. Legal Administrators are being consumed with double accounting entries, billing, trust accounting, providing attorneys updates on collections. Partners struggle with reporting, managing firm knowledge and firm productivity. Attorneys are challenged with organizing case information, capturing time and document management. ZenCase has a better way! Here are the key features and benefits of ZenCase: >Time and Billing – Seamless integration of time entry, expense entry, client invoicing and payments, into one comprehensive but easy to use web-based platform. Simple time entry. Customized views for each mem...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ZenCase Pricing

Straight Forward Pricing + Migration Assistance.

Starting price: 

$999.00 per year

Free trial: 

Available

Free version: 

Not Available

ZenCase Dashboard

ZenCase Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for ZenCase

1 - 5 of 31 Reviews

Jennifer

Legal Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Zencase is the Best

PROS

The ease of transitioning from an legacy system that had been used over 25 years to Zencase. All the information we needed was there when we started.

CONS

We personally need more accounts for the integration with QBO.

Reason for choosing ZenCase

Ease of use and had all the bells and whistles we needed.

Reasons for switching to ZenCase

Needed something that could work in the front and back office environment.

Sherry

Law Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Love the Efficiency!

Zencase has been so easy to work within. Users can easily maneuver around the software so the learning curve is minimal. Also the Customer Service is great.

PROS

As Billing Manager, their ease of billing is so refreshing. I am able to create prebills based on specific filters such as Matter Manager, billing type, matter type, etc. I no longer have to print out prebills, I can create them and the Managing Attorney can go through them within Zencase and make any necessary changes and mark them as approved. When the invoices are ready to be finalized, with a click of a button all the expense back-up is attached at once. That is Awesome! Zencase has saved me Hours of time searching for and attaching expense documents to my bills so invoices get out the door quicker, and money comes back in quicker. A great improvement for Cash Flow.

CONS

I have no Cons about this software. It has made monthly billing easier, faster, and more efficient. If issues happen to arise, The Customer service team can be reached via Chat, and respond almost immediately.

Reasons for switching to ZenCase

Expert Sierra was very difficult to work within. Too many windows and places to go to find the data you needed. Our Firm was looking for something more user Friendly, that could make all users more efficient with less time spent searching for or updating existing information.

Vendor Response

Hi Sherry! We are glad that ZenCase has made your work easier and more efficient!

Replied September 2022

Aimee

Legal Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed August 2022

Nothing to Brag About

The site crashes way too often. It is not integrated with outlook (therefore not integrated with calendar). I don't want to have to look several different places for tasks and deadlines.

PROS

I find it relatively easy to enter my time entries.

CONS

The software would be much more useful if integrated with Outlook

Vendor Response

Hi Aimee, Thank you for your feedback. ZenCase added Microsoft Outlook email and calendar integration last month, and we continue enhance the capabilities here. You can now view your calendar and others or add task or events to your calendar directly from ZenCase!

Replied August 2022

Steven

Law Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed August 2022

Features wishlist

Still overall a good program - I just would like to be able to not have to go back and forth with Outlook, and use Zen as my dashboard for everything, including emails and calendar.

PROS

Integrates with Net Documents, Can find list of cases

CONS

Can't start timer without filling timecard - problematic when trying to time a phone call. Can't add a task from Outlook, particularly for minor tasks or reminders for which I end up using red flags in Outlook instead - would be great to add an Outlook email via drag and drop into tasks. New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents. I would have to assign each email twice - once in Outlook using the ND module, and then again in Zen. Cannot assign events vis Zen because I cannot invite assignees (option turned off), so I have to use Outlook instead as my calendar. Task list in Zen does not default to my tasks; have to use a filter each time. Should be able to change due dates directly from list without opening up. Should have option to create a time entry from each task, event, and email. A to do list would be nice.

Reasons for switching to ZenCase

Too many bugs - unreliable, some stupid defaults.

Vendor Response

Thank you for your review! ZenCase added Outlook integration last month for email and calendaring and look to add tasks in the near future!

Replied August 2022

Candy

Legal Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Wonderful Case Management Program

ZenCase is a pleasure to work with, They are always looking/finding new ways to improve their product and love customer feedback. They want their software to work the way your firm works.

PROS

ZenCase is user friendly, Customer Service is A+, Everything is at your fingertips. Great search/filter capabilities. The Billing/Invoicing in ZenCase has helped our firm tremendously. The BEST part is that your expense backup/receipts gets attached directly to the back of your firms invoices, NO having to go search for documents which is very time consuming. ZenCase has helped with time management in our billing department.

CONS

N/A-When we do experience issues- Support is extremely fast to fix.

Reasons for switching to ZenCase

From the accounting side, our old program was not a very user friendly experience. Very hard to navigate and took more clicks than necessary to access our information. Very hard to make changes or updates to existing information in the system or at that rate even find.