# SurePoint Practice Pro Software Reviews, Demo & Pricing - 2026 > Review of SurePoint Practice Pro Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/legal/zencase-profile --- [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / SurePoint Practice Pro Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/121966-SurePoint-Practice-Pro/reviews/)[Alternatives](https://www.softwareadvice.com/product/121966-SurePoint-Practice-Pro/alternatives/) # SurePoint Practice Pro 2026: Benefits, Features & Pricing Wondering if SurePoint Practice Pro is right for your practice? Our Law Practice Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SurePoint Practice Pro 4.5 [(31)](https://www.softwareadvice.com/product/121966-SurePoint-Practice-Pro/reviews/) Pricing Pricing available upon request ### About SurePoint Practice Pro SurePoint Practice Pro (formerly ZenCase) is the modern legal practice management solution built for firms of every size. It unites matter management, workflow automation, and collaboration in one platform to help firms scale quality across matters, reduce administrative burden, and deliver consistent client outcomes. Attorneys gain clear next steps, faster drafting, and AI-powered time capture that ensures billable hours aren’t lost. Administrators streamline billing prep and onboarding with reusable templates, while finance leaders benefit from cleaner data, smoother invoicing, and integration with SurePoint Finance solutions. With centralized firm knowledge, embedded legal intelligence, and a secure client portal, Practice Pro empowers law firms to operate smarter, improve profitability, and thrive in a rapidly changing legal market. Wondering if SurePoint Practice Pro is right for your practice? Our Law Practice Management Software selection experts can help you in 15 minutes or less. ## SurePoint Practice Pro User Interface ## Popular SurePoint Practice Pro Alternatives Main Product SurePoint Practice Pro 4.5 [(31)](https://www.softwareadvice.com/product/121966-SurePoint-Practice-Pro/reviews/) Ratings Breakdown - 4.58Ease of use - 4.94Value for money - 4.96Customer support - 4.26Functionality Pricing Available upon request Get Price Alternative Product [Clio](https://www.softwareadvice.com/legal/clio-legal-profile/) 4.7 [(1737)](https://www.softwareadvice.com/legal/clio-legal-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.52Value for money - 4.69Customer support - 4.48Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [8am MyCase](https://www.softwareadvice.com/legal/mycase-profile/) 4.6 [(791)](https://www.softwareadvice.com/legal/mycase-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.54Value for money - 4.59Customer support - 4.42Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [LEAP](https://www.softwareadvice.com/product/20175-LEAP/) 4.3 [(542)](https://www.softwareadvice.com/product/20175-LEAP/reviews/) Ratings Breakdown - 4.16Ease of use - 3.99Value for money - 4.19Customer support - 4.16Functionality Pricing Available upon request Get Price Alternative Product [Filevine](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/) 4.4 [(286)](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.22Value for money - 4.28Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [PracticePanther Legal Software](https://www.softwareadvice.com/legal/paypanther-profile/) 4.7 [(528)](https://www.softwareadvice.com/legal/paypanther-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.55Value for money - 4.60Customer support - 4.48Functionality Pricing Starting at $49.00 per month Get Price ## SurePoint Practice Pro Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Practice Solutions Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SurePoint Practice Pro Features - Popular features found in Law Practice Management Calendar Management Client Portal Communication Management Contract/License Management CRM Document Generation Expense Tracking Mobile Access Reporting & Statistics Task Management Third-Party Integrations Trust Accounting - More features of SurePoint Practice Pro Access Controls/Permissions Accounting Activity Dashboard Activity Tracking Alerts/Notifications API Billable Items Tracking Billable & Non-Billable Hours Billing & Invoicing Billing Rate Management Case Management Case Notes Client Management Conflict Management Contact Database Contact Management Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Deadline Management Docket Management Document Automation Document Capture Document Management Document Storage Document Templates Electronic Signature Email Management Forms Management Full Text Search Invoice Management Knowledge Base Management Legal Case Management Online Time Tracking Reminders SSL Security Task Progress Tracking Time & Expense Tracking Time Tracking Workflow Management ## SurePoint Practice Pro Integrations NetDocuments Integration rated 4.4 from 10 reviews Box Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review See all 8 integrations ## SurePoint Practice Pro User Reviews Overall Rating 4.5 Ratings Breakdown 5 65% 4 29% 3 3% 2 3% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.9 Customer support 5.0 Functionality 4.3 JF Jennifer F. Verified reviewer Law Practice 11-50 employees Used daily for less than 2 years Reviewed November 2024 Goldenberg Heller & Antognoli, P.C. 5 Our experience has been very positive from the initial conversion to going live to full product use. The support response on any issue is very timely. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very user-friendly. Outlook integration for time entries and the option of emailing statements with a credit card link make client payments very timely Cons: Not being able to have more than one revenue category for payments. Can't have payments post to more than one practice area. Reasons for choosing SurePoint Practice Pro Ease of use, QBO integration, and electronic billing Reasons for switching to SurePoint Practice Pro To better integrate billing and accounting programs and to have access to more electronic billing. Read More MM Michon M. Verified reviewer Legal Services 11-50 employees Used daily for less than 2 years Reviewed November 2024 Great Program! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ZenCase is definitely a time saver and very user friendly! Cons: We're only able to have one Trust/Operating account tied in. Reasons for choosing SurePoint Practice Pro We chose ZenCase because of what the program offered for the lowest price. Reasons for switching to SurePoint Practice Pro We mainly switched due to the lack of customer service. Read More AS Aimee S. Verified reviewer Legal Services 51-200 employees Used daily for less than 2 years Reviewed August 2022 Nothing to Brag About 3 The site crashes way too often. It is not integrated with outlook (therefore not integrated with calendar). I don't want to have to look several different places for tasks and deadlines. Ratings Breakdown 4 Ease of use 3 Functionality Pros: I find it relatively easy to enter my time entries. Cons: The software would be much more useful if integrated with Outlook Vendor Response Hi Aimee, Thank you for your feedback. ZenCase added Microsoft Outlook email and calendar integration last month, and we continue enhance the capabilities here. You can now view your calendar and others or add task or events to your calendar directly from ZenCase! Replied August 2022 Read More SF Sherry F. Verified reviewer Law Practice 51-200 employees Used daily for less than 2 years Reviewed August 2022 Love the Efficiency! 5 Zencase has been so easy to work within. Users can easily maneuver around the software so the learning curve is minimal. Also the Customer Service is great. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: As Billing Manager, their ease of billing is so refreshing. I am able to create prebills based on specific filters such as Matter Manager, billing type, matter type, etc. I no longer have to print out prebills, I can create them and the Managing Attorney can go through them within Zencase and make any necessary changes and mark them as approved. When the invoices are ready to be finalized, with a click of a button all the expense back-up is attached at once. That is Awesome! Zencase has saved me Hours of time searching for and attaching expense documents to my bills so invoices get out the door quicker, and money comes back in quicker. A great improvement for Cash Flow. Cons: I have no Cons about this software. It has made monthly billing easier, faster, and more efficient. If issues happen to arise, The Customer service team can be reached via Chat, and respond almost immediately. Reasons for switching to SurePoint Practice Pro Expert Sierra was very difficult to work within. Too many windows and places to go to find the data you needed. Our Firm was looking for something more user Friendly, that could make all users more efficient with less time spent searching for or updating existing information. Vendor Response Hi Sherry! We are glad that ZenCase has made your work easier and more efficient! Replied September 2022 Read More SJ Shantel J. Verified reviewer Legal Services 51-200 employees Used daily for less than 12 months Reviewed August 2022 Best legal siftware I've used in over 20 years in the industry! 4 I have thoroughly enjoyed using ZenCase. Like I said, this is the best software I've used in this industry (there have been many). It is the easiest to learn, easiest to maneuver, and the functionality and capabilities are exactly what a law firm needs to succeed. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: All of the capabilities it has to keep my files organized and keeps me organized and on top of deadlines. It's extremely user-friendly. Works well with Netdocs. When the merging functions as it should, it is extremely handy for drafting documents. Cons: Too many issues with merging documents. Once that is fixed, this will be golden! Reasons for switching to SurePoint Practice Pro I changed firms. Vendor Response Thank you for your feedback and review, Shantel! We hope to continue to make you more productive as we add new features to ZenCase. Replied August 2022 Read More ML Morgan L. Verified reviewer Law Practice 51-200 employees Used daily for less than 2 years Reviewed August 2022 Great product, very user friendly 5 I highly recommend this product. I have been practicing law for almost 10 years and this is by far the most intuitive and user friendly management system I've used. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: This software is very customizable and easy to use. My favorite feature is the task management with filters and options to save searches, and the ability to make quick notes in the body of each task for ease of reference. Cons: The document merge feature is sometimes glitchy, but when it works, it's really fantastic. Read More JM Joshua M. Verified reviewer Law Practice 2-10 employees Used daily for more than 2 years Reviewed August 2022 I could not run my practice without ZenCase 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: My favorite feature in ZenCase is the Document Blueprint module that allows me to create simple document templates and populate them with data fields that carry forward to any future documents created for that matter. It truly saves hours of my time every week. Cons: My least favorite thing about ZenCase is that it holds me accountable! Read More CL Candy L. Verified reviewer Legal Services 51-200 employees Used daily for less than 2 years Reviewed August 2022 Wonderful Case Management Program 5 ZenCase is a pleasure to work with, They are always looking/finding new ways to improve their product and love customer feedback. They want their software to work the way your firm works. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: ZenCase is user friendly, Customer Service is A+, Everything is at your fingertips. Great search/filter capabilities. The Billing/Invoicing in ZenCase has helped our firm tremendously. The BEST part is that your expense backup/receipts gets attached directly to the back of your firms invoices, NO having to go search for documents which is very time consuming. ZenCase has helped with time management in our billing department. Cons: N/A-When we do experience issues- Support is extremely fast to fix. Reasons for switching to SurePoint Practice Pro From the accounting side, our old program was not a very user friendly experience. Very hard to navigate and took more clicks than necessary to access our information. Very hard to make changes or updates to existing information in the system or at that rate even find. Read More SW Steven W. Verified reviewer Law Practice 51-200 employees Used daily for less than 2 years Reviewed August 2022 Features wishlist 4 Still overall a good program - I just would like to be able to not have to go back and forth with Outlook, and use Zen as my dashboard for everything, including emails and calendar. Ratings Breakdown 4 Ease of use 3 Functionality Pros: Integrates with Net Documents, Can find list of cases Cons: Can't start timer without filling timecard - problematic when trying to time a phone call. Can't add a task from Outlook, particularly for minor tasks or reminders for which I end up using red flags in Outlook instead - would be great to add an Outlook email via drag and drop into tasks. New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents. I would have to assign each email twice - once in Outlook using the ND module, and then again in Zen. Cannot assign events vis Zen because I cannot invite assignees (option turned off), so I have to use Outlook instead as my calendar. Task list in Zen does not default to my tasks; have to use a filter each time. Should be able to change due dates directly from list without opening up. Should have option to create a time entry from each task, event, and email. A to do list would be nice. Reasons for switching to SurePoint Practice Pro Too many bugs - unreliable, some stupid defaults. Vendor Response Thank you for your review! ZenCase added Outlook integration last month for email and calendaring and look to add tasks in the near future! Replied August 2022 Read More BC Bob C. Verified reviewer Consumer Goods 2-10 employees Used daily for less than 12 months Reviewed August 2022 ZenCase is a comprehensive, easy to use tool that our firm relies on! 5 We are doing a better job of managing projects & Information, tracking the associated time involved and reducing time billing and getting paid. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Tracking/recording time, invoicing and managing receivables Managing Information - Documents and our firm knowledge Managing projects and associated task Cons: I would like to see more reports available, but I know we can create custom reports. I would also like to see a basic document automation process for letters. The Document Blueprints feature works well for more complex documents (probably great for legal fillings). Read More Showing 1 - 10 of 31 Reviews [See All Reviews](https://www.softwareadvice.com/product/121966-SurePoint-Practice-Pro/reviews/) ## SurePoint Practice Pro Popular Comparisons [Clio vs SurePoint Practice Pro](https://www.softwareadvice.com/compare/121966-SurePoint-Practice-Pro/vs/449970-clio-legal/)[8am MyCase vs SurePoint Practice Pro](https://www.softwareadvice.com/compare/3719-mycase/vs/121966-SurePoint-Practice-Pro/)[LEAP vs SurePoint Practice Pro](https://www.softwareadvice.com/compare/20175-LEAP/vs/121966-SurePoint-Practice-Pro/)[Filevine vs SurePoint Practice Pro](https://www.softwareadvice.com/compare/38967-filevine/vs/121966-SurePoint-Practice-Pro/)[PracticePanther Legal Software vs SurePoint Practice Pro](https://www.softwareadvice.com/compare/121966-SurePoint-Practice-Pro/vs/152365-paypanther/)[Smokeball vs SurePoint Practice Pro](https://www.softwareadvice.com/compare/121966-SurePoint-Practice-Pro/vs/157579-smokeball/) [Compare All Alternatives](https://www.softwareadvice.com/product/121966-SurePoint-Practice-Pro/alternatives/) ## Other Top Recommended Law Practice Management Software [Clio](https://www.softwareadvice.com/legal/clio-legal-profile/) **4.7** (1737) Recently recommended **351** times [PracticePanther Legal Software](https://www.softwareadvice.com/legal/paypanther-profile/) **4.7** (528) Recently recommended **333** times [Filevine](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/) **4.4** (286) Recently recommended **280** times [8am MyCase](https://www.softwareadvice.com/legal/mycase-profile/) **4.6** (791) Recently recommended **224** times Stuck Between Options? 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