The ease of transitioning from an legacy system that had been used over 25 years to Zencase. All the information we needed was there when we started.

We personally need more accounts for the integration with QBO.

Zencase has been so easy to work within. Users can easily maneuver around the software so the learning curve is minimal. Also the Customer Service is great.

As Billing Manager, their ease of billing is so refreshing. I am able to create prebills based on specific filters such as Matter Manager, billing type, matter type, etc. I no longer have to print out prebills, I can create them and the Managing Attorney can go through them within Zencase and make any necessary changes and mark them as approved. When the invoices are ready to be finalized, with a click of a button all the expense back-up is attached at once. That is Awesome! Zencase has saved me Hours of time searching for and attaching expense documents to my bills so invoices get out the door quicker, and money comes back in quicker. A great improvement for Cash Flow.

I have no Cons about this software. It has made monthly billing easier, faster, and more efficient. If issues happen to arise, The Customer service team can be reached via Chat, and respond almost immediately.

The site crashes way too often. It is not integrated with outlook (therefore not integrated with calendar). I don't want to have to look several different places for tasks and deadlines.

I find it relatively easy to enter my time entries.

The software would be much more useful if integrated with Outlook

Still overall a good program - I just would like to be able to not have to go back and forth with Outlook, and use Zen as my dashboard for everything, including emails and calendar.

Integrates with Net Documents, Can find list of cases

Can't start timer without filling timecard - problematic when trying to time a phone call. Can't add a task from Outlook, particularly for minor tasks or reminders for which I end up using red flags in Outlook instead - would be great to add an Outlook email via drag and drop into tasks. New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents. I would have to assign each email twice - once in Outlook using the ND module, and then again in Zen. Cannot assign events vis Zen because I cannot invite assignees (option turned off), so I have to use Outlook instead as my calendar. Task list in Zen does not default to my tasks; have to use a filter each time. Should be able to change due dates directly from list without opening up. Should have option to create a time entry from each task, event, and email. A to do list would be nice.

ZenCase is a pleasure to work with, They are always looking/finding new ways to improve their product and love customer feedback. They want their software to work the way your firm works.

ZenCase is user friendly, Customer Service is A+, Everything is at your fingertips. Great search/filter capabilities. The Billing/Invoicing in ZenCase has helped our firm tremendously. The BEST part is that your expense backup/receipts gets attached directly to the back of your firms invoices, NO having to go search for documents which is very time consuming. ZenCase has helped with time management in our billing department.

N/A-When we do experience issues- Support is extremely fast to fix.