About 2Checkout

2Checkout is a digital commerce solution that has both Payment Service Provider (PSP) and Merchant of Record (MoR)/reseller capabilities. The PSP products enable online merchants to accept global payments through various methods. API connectors provide integration with other shopping carts. Digital commerce features include order management and customization of checkout flows. Subscription features help with the management of various recurring billing models. MoR/reseller services assist with reconciliation, refunds, chargebacks, tax/VAT handling, invoicing and customer support. The reporting and analytics features help users to view different aspects of their business. Support is available via phone and email. ...

2Checkout Pricing

5.5% transaction rate + 45¢ per transaction fee Do you currently process more than $50K a month? Contact to see if you qualify for a volume discount.

Starting price: 

$0.45 

Free trial: 

Not Available

Free version: 

Not Available

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2Checkout User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 64 reviews

User Profile

Teya

Verified reviewer

Company size: 51-200 employees

Industry: Arts and Crafts

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

December 2018

You gotta fight if you want to work with them

I'd say my experience is more bitter than sweet. If it wasn't for the savings I am making, I would never choose them over Paypal, who care far better about their customers.

Pros

In some contries across the ocean 2checkout is the more budget friendly alternative. I like their inlice checkout function which basically allows the customer to see a simple popup with " Enter your card details", instead of going through long and complicated sign in process. Oh, and there is of course the fuction to pay with Paypal, which some customers prrfer. I feel that this really gives sales a huge boost.

Cons

It takes months to be approved and become a partner of 2checkout. In some contries you get a bank loan more easily! The worst part it that if you are not approved, you will not know why. They will never tell you!They rejected my website twice without informing me the reasons behind their decision. When I reached out SEVERAL TIMES to ask what the problem was, their support was kind enough to reply after a whole week. The issue in my case was A SINGLE WORD that they didn't like in the header of my website, so they rejected the application without even trying to check if I would be willing to change this single word. I have to say also that the support is not empathetic at all. As their partner you will be giving them money - % from your sales. Insted of treating you kind and nice for this, they make you feel like you're begging them to work together. There is this tone of arrogance in the emails of the support that I didn't like at all.

Rakeshkumar

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2022

It helps me to run my Digital Product business effectively

For me, it's a really easy experience with my WordPress EDD store. Everything runs smoothly with Reporting, timely payment, fraud detection etc...

Pros

Previously we are using Paypal for our Digital Store. But we face lots of issues like the end customers not using Paypal, Countries boundaries, failed orders, etc...So 2checkout comes in this alternative and gives us 100% satisfaction at that moment.

Cons

The Admin Panel interface needs some work for User Experience, they have the bulk of options and sometimes you feel hard to find such options. The Fraud detection is great but they charge too much amount if any chargeback is received. Till now I am not able to calculate how their chargebacks are counted.

Reasons for switching to 2Checkout

Paypal takes too much charge for the order and their currency conversation charges are too high. Also, lots of customers do not have Paypal access.

Response from 2Checkout.com

Hello, Rakeshkumar! Thank you for your feedback, it is highly appreciated in our efforts to improve our product and services. We're happy to learn that you are satisfied with our solution and its features, including online payments, fraud protection, and reporting. Rest assured, we are currently working on fixing the issues you have mentioned. For more information on chargeback calculation, please visit this link (https://verifone.cloud/docs/2checkout/Documentation/27Refunds_and_chargebacks/Chargeback_fees) or reach out to our Chargeback team at chargeback@2checkout.com. Thank you!

Replied May 2022

Sergio

Verified reviewer

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

March 2022

Not The 1st Choice When it Comes To Choosing Your Payment Processor

Pros

Their transaction fees are reasonable, and they do have a free monthly plan + %fees for sole traders and freelancers, unlike many other payment providers.

Cons

Their customer service, it took them more than 40 days to review my application, they recommended tons of changes for my webstore, after I changed everything they asked me to and followed all their policies and guidelines, they rejected my application without giving me a clear reason, afterward, no one ever replied to me discussing my issue and how they could help me resolve it.

Response from 2Checkout.com

Hello Sergio! Thank you for your honest feedback. We're happy that you've found value in our plans. We apologize for the delay you have experienced during the application process. We are currently dealing with a high number of applications, which is why this process is taking longer than usual. Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others. More details can be found on the Terms of Service that you agreed to when you signed up. If there's anything we can do to help, do not hesitate to reach out to us at supportplus@2checkout.com. We regret that we are unable to meet your business needs and wish you the best of luck in the future!

Replied March 2022

Anonymous

Company size: 201-500 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Easy to use & Quick support

Really easy to setup, it works perfectly with shopify, where our store was located. It also accepts payments form paypal but we decided to use 2Checkout only for credit and debit card. Also we fell in love with the fact that the amount of currencies that they manage was huge compared to other platforms, the withdrawal of the money to our accounts was really smooth most of the time.

Pros

This platform is available in many countries where shopify or Etsy payments aren't available, it manages a lot of different currencies and is very easy to make many processes automatic.

Cons

It's more a dislike from our own customers than from the platform, the fraud avoidance works really well but sometimes the clients got away with an invalid claim.

Reasons for choosing 2Checkout

The amount of currencies was the principal, the fact that the setup with our store was really easy was also considered and, finally, the fact that we were able to send out money to many different countries and banks made us decide.

Reasons for switching to 2Checkout

We wanted to expand out store, we had all setup but the platforms wouldn't allow many of the currencies we wanted to work with, like the quetzal from Guatemala.

Response from 2Checkout.com

Hi there! We're super grateful for the time you took to leave us feedback. It's a pleasure to see that you enjoy the easy setup, the array of available currencies, and the overall platform capabilities. We'll do our best to continue supporting your online business with a smooth experience. Regarding your concerns about fraud, we'd love to look further into them and assist you. Could you please send us an email at supportplus@2checkout.com with more details on the issues experienced? Looking forward to hearing from you!

Replied April 2022

Adnan

Company size: 11-50 employees

Industry: Publishing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

2Checkout

We have a great experience with 2checkout. The support is also excellent

Pros

It's very easy to create a product and manage its pricing.

Cons

They don't allow to change the bank easily for payment transfers and more than one bank is also not allowed.

Reasons for choosing 2Checkout

It was easy to integrate and their support is excellent

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