

NetSupport DNA Software
About NetSupport DNA
NetSupport DNA Pricing
NetSupport understands that every organisation has its own unique set of needs and therefore requires a tailored quote reflecting the exact requirements specified.
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NetSupport DNA Dashboard - Intuitive welcome screen with key stats for the organization.
NetSupport DNA User Reviews
OVERALL RATING
Showing 8 reviews

Gregg
Verified reviewer
Company size: 201-500 employees
Industry: Glass, Ceramics & Concrete
Time used: Less than 12 months
Review Source: Capterra
November 2017
Great tool
Data about my environment.
Pros
I like that DNA gives me a lot of information that I need and not too much of the stuff I don't. Keep it simple. We are mostly using it to track inventory of hardware and software, easy to take a quick look of browsing activity (better than my firewall), The USB lockdown is simple to setup and use. This is one of the best tools in this category that I have found and used.
Cons
Reports can be a little tricky to create or figure out, not as intuitive as the rest of the software. However this is my go-to tool for general data in my environment.
Craig
Company size: 501-1,000 employees
Industry: Government Administration
Time used: Less than 2 years
Review Source: Capterra
August 2017
A great piece of software
It's a great companion software for any tech support shop. It's great to have all that information on your users at your fingertips.
Pros
The ability to pull up any PC and get an in depth report on software, hardware, what they are browsing on the web and even what they are doing right now.
Cons
Updates are little cumbersome on the server and client. Reporting is ok but not having the option to create a custom report with the data you want to see is a bit annoying, shouldn't be stuck with just the default reporting queries.
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
September 2020
An Asset Management System You Should Try
Overall, my experience has been good. Support has been quick to help when I've needed. We originally kept all of assets in a spreadsheet. Moving to this system was great because now we can see at a glance what we have and how its all running and gives you the options to drill down and run reports.
Pros
What we liked most about the service was all of the information you get and you don't have to go to each individual machine. You can see logins and logouts, computer resources, lists of running applications, and you can even block USB drives from being plugged in and run on certain computers.
Cons
Installation wasn't very straight forward. I had tried myself and failed and had to contact support so that they could remote in and set everything. The same also happened on the last update. One function that I would have loved to used but can't was the mobile app for scanning QR codes and bring up the computer info. It's been almost a year and the developers aren't sure why it's not working.
Riad
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
November 2017
Complete control of all your system
Hardware and Software inventory plus system alerts for any changes
Pros
With this software is easy to control a lot of variables on your intranet clients such a internet traffic, USB port Control, software and hardware client inventory, alerts and much more. This is a much have software in any company no matter the size and especially when combined with Microsoft Active Directory.
Cons
It has some lag due to the Database response when have too much time unattended. impossible to delete an registered PC client that don't belong to the organization anymore.
Tracie
Company size: 201-500 employees
Time used: Less than 12 months
Review Source: Capterra
May 2018
We love the product and it has made monitoring our network so much easier.
Hardware and software monitoring and alerts.
Pros
I like the customization alerts on the product. It is not only easy to see the hardware that is on our network, but the software installed as well.
Cons
The only thing I would like to see the product do is show a profile of a user while logged in. Mainly mapped drives.
Jeremy
Company size: 201-500 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
August 2017
We've been using DNA for about 3 years. It give a very comprehensive look at each client machine!
Comprehensive view into the hardware and software on our network!
Pros
What DNA gives us is a comprehensive look at all of the vitals on any computer in our network. We don't need to rely on the user to give us information...we can just look at DNA. Excellent bang for the buck!!!

Kriss
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
May 2018
Easy to use for our purposes.
Pros
Easy to network to users. I liked the ability to "see" what they see. Was able to use the software to teach users how to navigate network and use features of specific software. Easy to access information about our systems as we moved in-house networking to a remote service.
Cons
We are a small company (under 20 users). Many features included in software were not applicable to us. Navigating through all the features to see what was applicable was confusing at first.
Ravi
Company size: 51-200 employees
Time used: Less than 12 months
Review Source: Capterra
August 2016
Great Product
Great feature, really like the Power management system , helps cut cost, well received by the Senior management