About NetSupport DNA

With NetSupport DNA's constant supply of real-time statistics, businesses can manage assets and identify unnecessary spending, avoiding system downtime and its associated costs. NetSupport DNA helps gain insights into hardware/software inventory, license management, energy monitoring, reporting and more. NetSupport DNA supplies clients with the essential tools to safeguard systems and shield them from security threats, keeping the organization’s IT systems secure and running efficiently.

Features of NetSupport DNA include SNMP device discovery, automated device discovery, endpoint security, proactive alerting, GDPR toolkit, activity monitoring, multi-site support and remote control. NetSupport DNA provides a range of features to efficiently locate and manage u...


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8 Reviews of NetSupport DNA

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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November 2017

User Profile Picture

Gregg from CeramTec North America

Verified Reviewer

Company Size: 201-500 employees

Industry: Glass, Ceramics & Concrete

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Great tool

Data about my environment.

Pros

I like that DNA gives me a lot of information that I need and not too much of the stuff I don't. Keep it simple. We are mostly using it to track inventory of hardware and software, easy to take a quick look of browsing activity (better than my firewall), The USB lockdown is simple to setup and use. This is one of the best tools in this category that I have found and used.

Cons

Reports can be a little tricky to create or figure out, not as intuitive as the rest of the software. However this is my go-to tool for general data in my environment.

August 2017

Craig from Wayne County Government

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

A great piece of software

It's a great companion software for any tech support shop. It's great to have all that information on your users at your fingertips.

Pros

The ability to pull up any PC and get an in depth report on software, hardware, what they are browsing on the web and even what they are doing right now.

Cons

Updates are little cumbersome on the server and client. Reporting is ok but not having the option to create a custom report with the data you want to see is a bit annoying, shouldn't be stuck with just the default reporting queries.

September 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

September 2020

An Asset Management System You Should Try

Overall, my experience has been good. Support has been quick to help when I've needed. We originally kept all of assets in a spreadsheet. Moving to this system was great because now we can see at a glance what we have and how its all running and gives you the options to drill down and run reports.

Pros

What we liked most about the service was all of the information you get and you don't have to go to each individual machine. You can see logins and logouts, computer resources, lists of running applications, and you can even block USB drives from being plugged in and run on certain computers.

Cons

Installation wasn't very straight forward. I had tried myself and failed and had to contact support so that they could remote in and set everything. The same also happened on the last update. One function that I would have loved to used but can't was the mobile app for scanning QR codes and bring up the computer info. It's been almost a year and the developers aren't sure why it's not working.

November 2017

Riad from Hotel Plaza Meru

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Complete control of all your system

Hardware and Software inventory plus system alerts for any changes

Pros

With this software is easy to control a lot of variables on your intranet clients such a internet traffic, USB port Control, software and hardware client inventory, alerts and much more. This is a much have software in any company no matter the size and especially when combined with Microsoft Active Directory.

Cons

It has some lag due to the Database response when have too much time unattended. impossible to delete an registered PC client that don't belong to the organization anymore.

May 2018

Tracie from Bruno

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

We love the product and it has made monitoring our network so much easier.

Hardware and software monitoring and alerts.

Pros

I like the customization alerts on the product. It is not only easy to see the hardware that is on our network, but the software installed as well.

Cons

The only thing I would like to see the product do is show a profile of a user while logged in. Mainly mapped drives.

August 2017

Jeremy from Sightpath Medical

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

We've been using DNA for about 3 years. It give a very comprehensive look at each client machine!

Comprehensive view into the hardware and software on our network!

Pros

What DNA gives us is a comprehensive look at all of the vitals on any computer in our network. We don't need to rely on the user to give us information...we can just look at DNA. Excellent bang for the buck!!!

May 2018

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Kriss from Albrecht, Incorporated

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Easy to use for our purposes.

Pros

Easy to network to users. I liked the ability to "see" what they see. Was able to use the software to teach users how to navigate network and use features of specific software. Easy to access information about our systems as we moved in-house networking to a remote service.

Cons

We are a small company (under 20 users). Many features included in software were not applicable to us. Navigating through all the features to see what was applicable was confusing at first.

August 2016

Ravi from 3P Properties Ltd

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Great Product

Great feature, really like the Power management system , helps cut cost, well received by the Senior management