About OpenGov Citizen Services

OpenGov Citizen Services is a permit and license management solution that helps public sector organizations streamline processes related to approval workflows, inspections, renewals, code enforcements, and more from within a unified platform. The built-in intake survey automatically generates questionnaires and checklists that allow applications to submit community development applications.

OpenGov Citizen Services enables inspection management professionals to record results, upload photos, and submit feedback on a centralized platform. It enables citizens to submit code violations complaints, such as junk vehicles, overgrown foliage, encroachments, trash, and more. Additionally, supervisors can generate reports to gain insights into collected fees, license r...


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46 Reviews of OpenGov Citizen Services

Average User Ratings

Overall

3.73 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(24)

24

3 stars

(16)

16

2 stars

(4)

4

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

December 2019

Melissa from City of Hudson

Company Size: 51-200 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Excellent Software with Ease of Use for All!

This software has allowed us to go completely paperless, has streamlined the permitting process, cut down on foot traffic into the office as well as phone calls checking on the status of permits. Customer Service has been very good, always quick to respond.

Pros

This software is very easy to use and set-up. It has helped streamline our permitting process and has allowed better interaction with our applicants. Contractors love this software due to it's ease of use and that they no longer have to make it to our offices to pull apply for permits, they can now easily do it from their home and/or office.

Cons

Would like to see the attachments revamped to allow for folders to be added or renaming of files easier. When you have a large project sometimes attachments can be confusing to the office and to the applicant. Would also like to see the fees for applicants be connected, so you don't have to go into each application and change the same fee type, this is very time consuming.

Reasons for Choosing OpenGov Citizen Services

Choose ViewPoint Cloud for it's ease of use on both the end user side and the internal side.

Reasons for Switching to OpenGov Citizen Services

Product was not working for us anymore. It was not allowing us to move in the paperless environment that we desired.

December 2019

Dan from City of Upper Arlington

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Best software implementation I have ever experienced in local government

It has been, hands down, by far the best software implementation that I have experienced in my sixteen years in local government. This product didn't just provide a new permitting platform, it significantly improved our operations and lessened the time necessary to review permits for our customers. It dramatically increased the number of online permit applications we receive, and resulted in a 10x increase in the number of electronic payments.

Pros

The ease of use and obvious care that was put into the user interface and user experience. Both the back end and customer facing portions of this software are very easy to use. Employees were essentially able to train themselves with very minimal direction on how to navigate Viewpoint, and customers were wowed by the use of use that encouraged them to submit applications to us electronically and make electronic payments.

Cons

When we first implemented Viewpoint nearly three years ago the product was young in its maturity and we had to make some compromises because of its somewhat limited functionality. Viewpoint has evolved a lot in the last three years, however, and we have found that the benefits of the overall product far outweigh any remaining issues.

Reasons for Switching to OpenGov Citizen Services

New World was purchased by Tyler and in order to gain the functionality we needed - online permit submissions and electronic payments - we were going to have to make a significant change. We were really impressed with Viewpoint's ease of use, both from a customer perspective and from a back-end administrative perspective.

December 2019

Tamie from Town of Westminster/Building Dept

Company Size: 11-50 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2019

It's OK

disappointing overall!! I personally was not here when this software was first installed. I had to figure it own on my own. We tried to get View Point to come here to help us with showing us all the features...(which I'm sure I do not know about or haven't figured out or had the time)....but of course that comes with a high price tag !!! The town was not willing to pay such a high price for them to come here for a couple hours from Boston, which is only 50 miles away to really see what the software has to offer!! And I don't have time to read pages and pages of "help/support"

Pros

Being able to look up permits at your fingertips. We are not live to the point of customers using it and we just use it for Inspectional Permits

Cons

Reports.... not easy to figure out and use. Lots of long processing time....issues getting bumped out while working on a permit. Small annoying issues of such as addresses not recognized when they clearly are there and exist. sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it!

Reasons for Choosing OpenGov Citizen Services

Unfortunately the previous Building Commissioner suggested it because another town was using it and recently found out that they no longer use it?? This was purchased long before I got here and it was our IT dept that handled it?

December 2019

John from SELCO/Town of Shrewsbury

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent Choice

Our implementation went very smoothly, and the interface was both simple and intuitive. The team does a nice job of adding functionality on a regular basis.

Pros

The flexibility of the design allows us to customize our request forms, workflows, and screens to fit our requirements. And it allows us to adapt the process and adjust as new requirements emerge.

Cons

I didn't buy stock in the company from the jump.

Reasons for Choosing OpenGov Citizen Services

The pricing was better and the company was a local Mass company.

Reasons for Switching to OpenGov Citizen Services

The product was very difficult to customize.

December 2019

Mike from Town of Kernersville

Company Size: 201-500 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

December 2019

Review

I really like the processes with ViewPoint from Plan Review down to Inspections. I like how all pertinent information is captured in the system and I like the look.

Pros

Value and ease of use. The software is intuitive and my staff and most customers like it.

Cons

Lacks obvious functionality when it comes to email addresses. Limiting a permit to only one email address creates a lot of problems for customers and staff. Critical users cannot see their inspection results.

Reasons for Choosing OpenGov Citizen Services

The look and ease of use as well as the price.

Reasons for Switching to OpenGov Citizen Services

Needed something cloud based where customers could request inspections online and see results.