Viewpoint makes the overall permitting experience very easy. Of course there are a few older contractors that aren't comfortable on computers yet but overall everyone is happy. It also makes it easy for solar companies to pull their permits when they're out of state, they don't have to set a date to have someone drive down to pull it, they can do it right from their office.

I like the usability of the program. I like how fast and easy looking up permits is when title searchers and realtors come in to see permits and showing them how to use the website from their offices, and they like that they have access to it 24/7 as well. I like the capability of scanning in documents making my job filing much easier reducing the amount of paper we keep in the office.

The only gripe I have is locations for condos, apartments, or co-ops are hard for residents and contractors to find. Usually requires them calling to find out what address to use to get through the application. Also, the inability to delete a unit # once created I wish there was an option to be able to do that, in case its a duplicate.

In its current state, I enjoy it and find it easy to use. It is a far better system then the paper records the municipality used to use.

This software was a little rough in the beginning, but after some updates as well as other users getting used to it in the municipality that I work in, it's become pretty reliable. I like the ease that users have to upload documents and my ability to view and download them. I also especially like the ability to make comments internally.

I have not found an easy way to check permits that I have already completed. I see what looks like that option in my profile, however nothing loads when I click on completed. I also get spammed with "documents have been uploaded" to my email when they are uploaded on permits. This is not always important for me to know, and I do not see any settings that I can filter what kind of emails I receive from viewpointcloud.

The system is skipping the Fire Department on permits and the Demo permits are being approved by Engineering Department and not forwarded to Building official. Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.

I can access the program from my I pad remotely.

Customer support is a big problem - there is no contact person for municipalities and it is a lot worse for customers filing permits who are having difficulty and have nobody at viewpoint to get assistance from. Contact information needs to be posted at the top of page when logged on to system. Please call [SENSITIVE CONTENT HIDDEN] he has tried to file permit since yesterday afternoon.

Helpful with less traffic of people with the pandemic. It is more useful when documents are inaccurate you just send message and request information. This is also helpful when it is a renewal period, making the influx easier to handle.

integration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.

I wish fixes with problems happened much quicker. It does seem to take a lot of time to resolve a problem.

The overall experience has been great. Files are organized, easy to find and everything is paperless. Inspections are much easier and faster since the software is portable and permits can be issued on site.

Every individual project is in one file. Easy to use and find files as needed.

Upload voicemails to the system. This would be very helpful with Code Enforcement and Court.

There are lots of ways that the software could improve but the biggest problem I think we have encountered is that it wasn't set up for us as well as it could have been which makes searching for records a nightmare. It would also be awesome if numerous panels on the right hand side of the screen could be minimized with a toggle switch so you don't have to scroll down through a bunch of jobber jabber that doesn't pertain to you.

This software has helped clarify the process for applicants and ensures nothing gets missed by each of the departments along the way.

It was set up in a less than ideal manner. It is difficult to find records that we are looking for. I wish there were a way to "hide" applications and designate a date that you would like a reminder. For example, I often work out of the inbox function. If someone applies for a pool permit today (its winter) but aren't going to start until spring, that sits in my inbox forever. I wish I could hide it for say 2 months and have it pop up again in my inbox in the spring.

Viewpoint is used city wide and has made our permitting process for city wide permitting and tracking so much easier. End of year tallies are a breeze.

This product has made our permitting process easier.

A lot of our contractors and customers don't like using viewpoint but if they want a permit they get used to it.

Very comprehensive, includes lots of information

Ever time there is an upgrade or even a change in the look, there seems to be a lack of testing before the release. The glitches seem to take days or even weeks to repair. Which is frustrating.

Increased public use.

User friendly on the public side. Ability to customize the platform.

Reporting. Can't produce the forms we need, requiring us to still use paper forms.

The ability to see what the others in my office are working on, and for keeping a permanent record of correspondence on a job.

On the contractor's side, they can only put one email address on a job. It would be nice the design professional, the contractor, and the owner all could receive emails on status changes, comments, and inspections.

Easier for clients to apply for permits but more office time to process permits.

Cloud based accessible on many devices.

Problematic with property searches and not very compatible with tax database.

Its ok, but needs changes as described above.

What I like the most is that its paperless. Contractors and home owners have no excuse for not pulling a permit.

The features are not set up for a permit to be filled out properly. Not enough options and unnecessary ones as well.

It's a great product compared to the competitors that being said the competitors are equivalent to use a typewriter.

Missing a lot of Features. Inspection Scheduling should be like Open Table for restaurants. Not easy to use for some of our senior inspectors. No Tablet/ Phone APP. Takes Days for tech support feedback.

I like the various features of maps and the intricate details

It is not as user friendly as it could be. While some features work on some aspects the same feature may not work on another. Also I wish the maps were more interactive for route options.

Product is easy to learn and use. Also the public are using it and love it which makes my job better.

I cant think of anything that I do not like about the software.

I like how that you can customize almost everything to fit your needs, at least that I have seen so far. I am still implementing the software and in the set up stage. I like that it is accessible through the internet.

I do not like that it has to be set up from the ground up essentially as far as the records and things go.