Red Points
About Red Points
Most Helpful Reviews for Red Points
1 - 5 of 20 Reviews
Arnaud
Verified reviewer
Luxury Goods & Jewelry, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
How to strongly increase your efficiency in fighting counterfeits
Really positive, we are achieving exactly what we were aiming at, and even more.
PROS- The clarity of the platform - The efficiency of the AI - The availibility of the Account Manager
CONSThe lack of info when links are denied ; you need to ask your account manager why, which is not possible for all of them when dealing with thousands of links.
Vendor Response
Hi, Arnaud Thank you so much for your review! We love protecting your beautiful products, and helping your brand achieve the goals you have established. Thank you, Red Points' team.
Replied October 2020
Jayme
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Red Points Helped Us Remove 3,000 Counterfeits
Since starting with Red Points about a year and half ago, we have removed over 3,000 fake listings of Mighty Mug. The swift removal of these knockoffs allows us to protect our brand, our sales margins and ensures that customers buying Mighty Mug are getting an authentic product, backed by our warranty.
PROSThe best thing about Red Points is that it is constantly searching the major e-commerce marketplace looking for counterfeit or knockoff items. Once Red Points locates one of these listings, it is incredibly easy, literally the click of your mouse to have the item removed from eBay, Alibaba, Wish, Amazon or any of the other major marketplaces around the world. We spend 5-15 minutes per day on Red Points and it has been a game-changer for us. We no longer have to choose between growing our business and combatting knockoffs, we can do both.
CONSWe love Red Points and do not have any complaints about the system.
Reason for choosing Red Points
Prior to Red Points, we tried combatting knockoffs directly as well as with our lawyer but found the process of searching each of the major -e-commerce sites to be tedious, time-consuming and very expensive. Since each e-commerce platform has a unique way of removing the knockoff listing, there was no way to streamline the takedown process.
Vendor Response
Hi, Jayme! Thank you so much for your review! We love having you as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team.
Replied August 2019
Mary
Consumer Electronics, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
WASTE of TIME/ MONEY/ RESOURCES
AWFUL. Hated every painful day of it. I've written at least 5 emails to cancel my service and each time they reply that I'm in a contract and they don't cancel me.
PROSNone! They stopped talking to me as soon as I stated that I was upset. I never heard from my sales guy again. I got moved to the manager and they disappeared. They like to still send me bills though. Useless and awful service. Don't sign up!!!!!!!!! They take your money and give you a crappy product. I would give negative 10 stars if I could.
CONSThey are not responsive. They know I am an upset customer yet they just stopped communicating with me, yet they still send the bill. Awful service. You're trapped in a contract and they just forget about you. Useless service. I have better luck searching for things myself than they can find me. Don't waste your time or money
Josh
Design, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
fantastic option for fighting copies of products!
Not only does it give us the confidence that copies of our products are being found and dealt with worldwide, but it has also enhanced our relationships with our distributors offshore. They can see we are doing our best to fight this problem for them in their territories.
PROSRed Points online dashboard is very simple to use and has strong back-end reporting. It is a very quick process to check daily and approve or remove potential copies of our products that they find. The customer service team is excellent even though they are in Europe and we are in New Zealand - has never been a problem for us. It has definitely helped us in our fight against copies worldwide and is great value for money....FAR cheaper than a lawyer!
CONSNothing - it is a fantastic product and service.
Reasons for switching to Red Points
Cost initially. However over time we have seen Red Points has a fair quicker and greater reach than lawyers do...
Vendor Response
Hi, Josh Thank you so much for your review! We love having you as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team.
Replied May 2020
Jeffrey
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
RedPoints Review
RedPoints has been vital to the removal of counterfeit and inauthentic versions of an infant teether toy that we produce, along with several variants of trademark infringement. We have pulled nearly 2,000 individual product listings thanks to RedPoints.
PROSWe enjoyed the streamlined interface/UI, responsive team that we can e-mail and get replies from quickly, and a generally quick and painless removal process of infringing content/listings.
CONSThere is a lack of transparency on when/why listings are not removed from online marketplaces. The bots that pull in infringing listings often pull in your own brand's content, so manual monitoring is a must. Listings can also come back online, which I have been told that RedPoints is working on a way to find and monitor this. Until then, if a listing comes back online, it is up to us to find and report it manually.
Vendor Response
Hi, Jeffrey Thank you very much for your comment. We are really happy having The Manhattan Toy Company as a client. We've taken your feedback on board, and we will be investigating the issues you have been encountering. We continually improve our technology to effectively automate the process of detection and enforcement of online IP infringements. Thank you so much, Red Points team
Replied August 2019