CGM SCHUYLAB

RATING:

4.8

(4)
Overview

About CGM SCHUYLAB

First introduced in 1994, CGM SCHUYLAB has evolved over the years to support the needs of all kinds of clinical laboratories from the smallest physician office lab to the largest multi-site, independent, reference laboratory. CGM SCHUYLAB is a product of CompuGroup Medical, a global leader in e-health with customers in more than 56 countries and more than 1.6 million users around the world. The CGM SCHUYLAB laboratory information system offers multi-language support to meet the needs of bilingual facilities and laboratories in non-English speaking countries. CGM SCHUYLAB offers total connectivity, connecting to testing instruments, electronic medical records, practice management systems, and more. An integrated billing option lets laboratories more easily perform th...
CGM SCHUYLAB Laboratory Information System

CGM SCHUYLAB Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for CGM SCHUYLAB

4 Reviews

Sharmilla

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Great Company with Great Customer Service

Overall I am pleased with our purchase. The customer service group has been able to help with any issues over the past 2 years and always willing to do so. The follow up on issue that are not resolved immediately is great. It is not a call and forget system.

PROS

Easy to use and train new employees. Easy to add new tests and integrate into EMR.

CONS

There are some reports that I would like to customize for our lab and that was not an option.

Reason for choosing CGM SCHUYLAB

Price

Vendor Response

Thanks Sharmilla, We truly appreciate your wonderful review and your ongoing partnership with CompuGroup Medical. We pride ourselves on providing an expert support and service team. It makes us proud to know that they are meeting your expectations. We're sorry that you had trouble customizing a report. Many things are customizable in CGM SCHUYLAB including tests, panels, screens, and reports. Whenever possible, our support team can help you customize your reports, as desired. We will have a team member follow up to see if we can assist you.

Replied February 2022

Mudji

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

Schuylab flexibel and easy to use

As an LIS administrator I had the opportunity to either work and or maintain different lab information systems. Using Schuylab opened up a world of possibility. While other programs did shine in stability (it never crashed) it was a nightmare to produce the most basic statistical report.

PROS

Ease of use. Having experience with LIS based on Concurrent DOS and Linux, working and maintaining Schuylab is such a breeze. Not difficult to use and yet very elegant, specially when you interface your Schuylab with other systems and or analyzers.

CONS

Because it ease of use most users underestimate the underlying complexity. In most cases we overcomplicate a problem while the solution is not that difficult. One tip for users: follow the standards

Vendor Response

Thanks Mudji, We're pleased to hear that you're finding it easy to work with CGM SCHUYLAB. We designed the software with a familiar, icon-based interface so that technicians and lab managers could find their way around intuitively. This minimizes the training required, and new users become comfortable with the software quickly. Our multi-language capabilities have made CGM SCHUYLAB the system of choice in laboratories around the world and in bi-lingual labs throughout the United States.

Replied November 2021

Beth

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Schuylab 20 year user

I have used Schuylab for 20 years and have not complaints. I never had an interface fail and I was never down due to software failure.

PROS

The ease of use and the cost effectiveness. Support was very good and responded to my lab's needs quickly and efficiently.

CONS

I really have no negatives. It responds to all my needs and is loved by the lab inspectors.

Vendor Response

Thanks Beth, It's been our privilege to assist you in the laboratory for this many years. CGM SCHUYLAB has been a leader in laboratory information systems for more than 25 years, and you've been with us for most of that time. As you've seen, we've continued to enhance and update our software over the years. In 2020 and 2021, we introduced a batch order import and a QR-code-enabled report to improve the speed and quality of service our labs provide in response to the demands of COVID-19 testing. Our development team continues to expand the capabilities of the system, and we look forward to introducing new features and functionality for our clients every year.

Replied November 2021

Frank

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Great Product

still relative virgins in its use but pleased none the less.

PROS

The extent of the variables that were put in to the design is impressive. Knowing that many laboratory practices vary widely, Schuyler does force you to follow only one style of operation. Most of all is their willingness to be open to suggestions and to implement them as their feasability becomes apparent.

CONS

Its method of dealing with critical value calls by secondary personnel.

Vendor Response

Thanks Frank, We're always happy to hear when a new user is already satisfied with the system we've developed. CGM SCHUYLAB can be configured to meet the needs of each unique laboratory. Hospital labs, for example, will use the optional Turnaround Time Monitor and Draw Monitor to improve their workflow efficiency. With the information displayed by the Draw Monitor, phlebotomists can tell at a glance what to do and who to see next. Additionally, our in-house technical support team is a source of pride for CompuGroup Medical. We have a dedicated team of experts standing by to assist your laboratory with any issue, no matter how small.

Replied November 2021