About Lockbox LIMS

Lockbox LIMS is a laboratory information management system designed to help clinical organizations manage sample tracking, storage, inventory and more. Lab professionals can maintain a record of available samples with information, such as customer and sample name, accession number, study, collected date and more.

Key features of Lockbox LIMS include inventory management, approval process control, version history, lot tracking, workflow management and more. It allows medical professionals to track the status of ongoing procedures, configure thresholds or protocols and generate operational reports. Technicians can streamline clinical processes in compliance with ISO 17025, Clinical Laboratory Improvements Amendment (CLIA) and GxP regulations.

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14 Reviews of Lockbox LIMS

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

February 2020

User Profile Picture

Bruce C from Microbe Inotech Laboratories, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Biotechnology

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Superlative LIMS for Microbiology Testing Service Lab

Lockbox LIMS permits us to track samples which divide and grow from an original submission and allows for one time client information entry with mutiple contacts/client.

Pros

Modularity is a key component for us as a microbiology lab. Customization is where the system shines and is a major need satisfied.

Cons

Initially the paradigm shift was a factor with us. We were implementing a number of software changes across the board and reached saturation for picking up new procedures.

Reasons for Choosing Lockbox LIMS

Functionality/ ease of use/robustness/ but particularly price

Reasons for Switching to Lockbox LIMS

Faster with increased functionality

July 2019

Peter from CWRU

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Research

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Lockbox LIMS by Thirdwave: Great LIMS for multi-center NIH funded program projects.

We were trying to solve a communication and coordination between performance centers that are located in different US states, and countries around the world, that are work together as a consortium for NIH and EU funded projects and needed a way to track samples, as well as disseminate sample and project meta-data, and perform management of each program.

Pros

The first strength is the design of the lockbox schema, that covers most of the basic LIMS features required by any laboratory that may need GCLP or GMP level requirements, including database encryption, tracking of sample custody, protocol/SOP management, and implementation of electronic forms and data entry when implementing protocols. A second and most important strength go this lies is the ability to customize what the LIMS tracks, and share information using collaborative portals, that enable multi-site communications and coordinate data entry and dissemination. Rules and design are configured in the lims using an easy to use desktop like interface, then the same rules are pushed to a portal through the force 'lightning interface'. Finally, and what ultimately is responsible for all the functionality, is how the force API was leveraged to design a logically consistent set of LIMS applicable features that provide easy to use desktop like configuration tools so the end user organization.

Cons

There is nothing I really don't like about the software. However the underlying Force API is a very powerful and has many features, and it would have been useful to have shorter case/article documentation to provide more focused help for the Lockbox Lims application itself for administrator and end users. Since we had started using the Lims, Thirdwave had published a support portal with a searchable knowledge base that contains articles for the common administrative tasks for managing the Lockbox application, that provides specific guidance to setting up and managing Lockbox features.

Reasons for Choosing Lockbox LIMS

SaaS pricing model; Add users, groups and modules needed; End user ability to customize the application; Ease of use; Support for creating real portal collaborative sites with modern social media type of functionality.

October 2019

Mattias from MiraDx

Company Size: 11-50 employees

Industry: Biotechnology

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

The Best LIMS Software I've Used

Overall, Lockbox LIMS allows us to track all the necessary laboratory functions (specimen tracking, equipment, inventory, etc), accounts, vendors, patients, testing processes, results, and reporting. Lockbox LIMS support team is by far the best I've worked with--incredibly responsive, friendly, and professional.

Pros

Very user-intuitive. Backed by functionality of salesforce platform makes it very easy to integrate all the necessary information, categorize by multiple differentiation points, easy reporting, easy viewing of all pertinent information in one spot.

Cons

Primary links based on internal numbering scheme as opposed to user-designated fields (e.g. links for patients are not MRN but internal "Subject" numbers so you have multiple reference points).

Reasons for Switching to Lockbox LIMS

We noticed that the various other LIMS products out there were great at one thing but greatly lacked functionality in other aspects (e.g. great sample tracking, horrible patient management, no equipment or inventory management). Lockbox LIMS had fantastic support for all of the functions at a fraction of the cost of the "big boys" in the industry.

Response from Third Wave Analytics

Replied November 2019

Thank you for your positive review and feedback! Lockbox does indeed support linking based on user designated identifiers. We will get in touch to show you how to turn that on in your instance.

July 2020

Shana from UC Berkeley

Company Size: 10,000+ employees

Industry: Biotechnology

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

TWA Lockbox is my salvation

I built a pop-up Covid19 Clinical testing facility from scratch and they built me a functioning CLIA approved LIMS in 3 weeks, then a HIPAA compliant physician portal 2 weeks later. They are gold.

Pros

Customer service 6/5, easy to customize and understand, out of the box solutions encourages and enabled!

Cons

A bit slow on the compute every so often but that's honestly probably just my internet at home.

Reasons for Choosing Lockbox LIMS

They were big companies and I did not think they would support out of the box solutions. They just kept talking about having features designs for everything "out of the box" which was the hole I stepped into with Clarity. No lab does anything the same. All things need customization.

Reasons for Switching to Lockbox LIMS

I paid for the LIMS for 3 years on a $70K a year contract and it was so hard to customize for anything not exactly in their workflows that I never got it running. Just spent tons of time and money for nothing. So I found out about TWA and Lockbox, had one call and talked to one reference and signed up for $8k. then Covid happened and the rest was history.

December 2019

Douglas from ArchTech IT

Company Size: 2-10 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

LockBox Lims a Laboratory Staple

Deployment of lockbox took a month to get users logging in and using the sandbox, then making modifications that made sense for our lab. Another month users were actually using the product and entering real data. now it is an integral part of the lab operations and we would be lost without the product for reporting creating lab reports as all of our data for reports is captured in lockbox. as we grow we will be looking at new opportunities to have some improvements made to make our work processes even more seamless.

Pros

1) Price. 2) Value. 3) ease of use 4) customization options and availabilty 5) Third Wave Analytics team after looking at products that were way out of our league in terms of price, lockbox lims was not only at a price we could afford, provided us with value that has proven itself over the years, and with the ease of use and non technical computer users easily adapted to teh software. The software is able to be customized for the needs of the lab and make work easier. GREAT PRODUCT!!!

Cons

as with any software there are items that we wanted and could not make happen. there were certain customizations that Third Wave bent backwards to assist us in making customizations. those things come at a cost. as an early adopter of this product there is more available today than was previously due to lack of development. still implementing those new API's is not free. Understandable but wish it could be.

Reasons for Choosing Lockbox LIMS

Cost was a driving factor, ease of use, customizabilty and the people we would be working with.