Lockbox LIMS
About Lockbox LIMS
Lockbox LIMS Pricing
Contact Third Wave Analytics for pricing information.
Starting price:
$150.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Lockbox LIMS
1 - 5 of 21 Reviews
Matt
Verified reviewer
Biotechnology, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Necessary Partner during Pandemic
The customer service with TWA has been excellent. Our team did not have to the infrastructure or knowledge to build our own lockbox, but with [SENSITIVE CONTENT] and TWA is feels like we have our very own LIMs teammate and colleague.
PROSWe built our Lockbox LIMs to as our entire data center and management system for our SARsCov2 Diagnostic Lab. From an operations standpoint, this software has been one of the most critical tools for our ability to test and report clinical patient results. By far the best part of the software is that it enables me to get results out the door, and once those results are out, I don't need to think about them again. TWA and Lockbox Lims keeps all of our data safe and secure, and the dashboards and reports keep us properly informed about the status of the lab at any given time.
CONSError handling in Lockbox LIMs can be confusing for a novice user. Because our software pipeline was highly customized, there are unusual ways in which errors can arise. It did take some time to gain an intuition for what was happening under the hood to cause issues to arise. The good news is that [SENSITIVE CONTENT] was intimately involved with our workflow and daily use as we established and modified Lockbox LIMs, so help and an explanation was never far away.
Peter
Verified reviewer
Research, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Lockbox LIMS by Thirdwave: Great LIMS for multi-center NIH funded program projects.
We were trying to solve a communication and coordination between performance centers that are located in different US states, and countries around the world, that are work together as a consortium for NIH and EU funded projects and needed a way to track samples, as well as disseminate sample and project meta-data, and perform management of each program.
PROSThe first strength is the design of the lockbox schema, that covers most of the basic LIMS features required by any laboratory that may need GCLP or GMP level requirements, including database encryption, tracking of sample custody, protocol/SOP management, and implementation of electronic forms and data entry when implementing protocols. A second and most important strength go this lies is the ability to customize what the LIMS tracks, and share information using collaborative portals, that enable multi-site communications and coordinate data entry and dissemination. Rules and design are configured in the lims using an easy to use desktop like interface, then the same rules are pushed to a portal through the force 'lightning interface'. Finally, and what ultimately is responsible for all the functionality, is how the force API was leveraged to design a logically consistent set of LIMS applicable features that provide easy to use desktop like configuration tools so the end user organization.
CONSThere is nothing I really don't like about the software. However the underlying Force API is a very powerful and has many features, and it would have been useful to have shorter case/article documentation to provide more focused help for the Lockbox Lims application itself for administrator and end users. Since we had started using the Lims, Thirdwave had published a support portal with a searchable knowledge base that contains articles for the common administrative tasks for managing the Lockbox application, that provides specific guidance to setting up and managing Lockbox features.
Reason for choosing Lockbox LIMS
SaaS pricing model; Add users, groups and modules needed; End user ability to customize the application; Ease of use; Support for creating real portal collaborative sites with modern social media type of functionality.
Netravathi
Biotechnology, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
NGS Core LIMS
Working with the Professional team of [SENSITIVE CONTENT] and they understanding my needs and catering to it.
CONSThe system is a bit stubborn for customization
Shana
Biotechnology, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
TWA Lockbox is my salvation
I built a pop-up Covid19 Clinical testing facility from scratch and they built me a functioning CLIA approved LIMS in 3 weeks, then a HIPAA compliant physician portal 2 weeks later. They are gold.
PROSCustomer service 6/5, easy to customize and understand, out of the box solutions encourages and enabled!
CONSA bit slow on the compute every so often but that's honestly probably just my internet at home.
Reason for choosing Lockbox LIMS
They were big companies and I did not think they would support out of the box solutions. They just kept talking about having features designs for everything "out of the box" which was the hole I stepped into with Clarity. No lab does anything the same. All things need customization.
Reasons for switching to Lockbox LIMS
I paid for the LIMS for 3 years on a $70K a year contract and it was so hard to customize for anything not exactly in their workflows that I never got it running. Just spent tons of time and money for nothing. So I found out about TWA and Lockbox, had one call and talked to one reference and signed up for $8k. then Covid happened and the rest was history.
Douglas
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
LockBox Lims a Laboratory Staple
Deployment of lockbox took a month to get users logging in and using the sandbox, then making modifications that made sense for our lab. Another month users were actually using the product and entering real data. now it is an integral part of the lab operations and we would be lost without the product for reporting creating lab reports as all of our data for reports is captured in lockbox. as we grow we will be looking at new opportunities to have some improvements made to make our work processes even more seamless.
PROS1) Price. 2) Value. 3) ease of use 4) customization options and availabilty 5) Third Wave Analytics team after looking at products that were way out of our league in terms of price, lockbox lims was not only at a price we could afford, provided us with value that has proven itself over the years, and with the ease of use and non technical computer users easily adapted to teh software. The software is able to be customized for the needs of the lab and make work easier. GREAT PRODUCT!!!
CONSas with any software there are items that we wanted and could not make happen. there were certain customizations that Third Wave bent backwards to assist us in making customizations. those things come at a cost. as an early adopter of this product there is more available today than was previously due to lack of development. still implementing those new API's is not free. Understandable but wish it could be.
Reason for choosing Lockbox LIMS
Cost was a driving factor, ease of use, customizabilty and the people we would be working with.