About Sample Master

Sample Master is a laboratory information management system (LIMS) designed to help laboratories streamline processes related to reporting, data entry, inventory tracking, customer inquiries and more. Administrators can edit information about clients' contacts, employees, tests, collectors, methods and quality control (QC) within a unified platform.

Sample Master allows professionals to manage instrument calibrations, repairs, personnel's certificates, resources and clients' complaints. Laboratories can configure permissions for team members to view, validate or approve results and track samples using barcodes and radio-frequency identification (RFID). Managers can create invoices, export them to various accounting systems and set up email alerts to reorder sup...


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18 Reviews of Sample Master

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August 2019

Bradley from SEUZ

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Migrated to Sample Master from another LIMS

My overall experience with Sample Master has been excellent. The main function of my laboratory is to produce environmental water quality data in support of my wastewater treatment facility and industrial pretreatment department. Sample Master has enabled me to collect, store, and organize this data easily while providing a means of quality assurance verification that gives me the confidence as a Laboratory Manager that the data we report is of a known level of accuracy, precision, is of high quality and is defensible (if necessary). With some help (I do not know coding or Microsoft Access) I have been able to set up Sample Master and produce reports for my internal and external customers that quickly provides them the data they need to do their jobs.

Pros

The Master query form allows me and my team to use one form whether we are searching for results, preparing preparation batches, preparing QC batches, work lists, backlogs, etc. Having a single query form for all these functions makes the software very user friendly. I like the ease at which I can set up and configure tests, methods, parameters, QC, control limits, etc. I like that I can easily set up employees to use the software and grant or limit their access to the software based on their position and duties in the laboratory. From an administration point of view this a great security feature.

Cons

Some of the canned reports that come with the software, like the Backlog report, don't provide a lot of information. In terms of determining in real time which specific samples had tests that were pending I had to create a custom report. Producing control charts is easy, but through Sample Master you have to do them one test, method, and QC parameter at a time and you cannot save a preset list of control charts that you may wish to view on an ongoing basis. There is a way to do this through an external "Dashboard", but it would be nice to do it within Sample Master.

Reasons for Choosing Sample Master

I had gained experience using Sample Master from another of SUEZ's laboratories that had been using Sample Master for a very long time. There experience allowed me to make a very educated decision that Sample Master would be a good fit for my laboratory. In addition, from customer feedback and my experience with PerkinElmer, I had strong assurance that ATL's customer support was (and has been) outstanding. ATL support is affordable and ensures my software remains current with the latest and greatest functionality and ATL's technical experts are just a phone call away if I need help with anything from simple functions and reports to creating complex reporting tools specific to my regulatory agencies.

Reasons for Switching to Sample Master

I found LABWORKS very rigid in terms of data management and being able to report out of the software and customize the functions I was using. In 2009, in order to keep PerkinElmer supporting my LIMS I had to upgrade from Access to SQL Server at a cost in excess of $25,000. ATL provided me an option to buy Sample Master using a payment plan that kept my annual costs lower than what it would cost to maintain support with PerkinElmer and ATL worked with me to set up Sample Master and migrate all of my historical data. It was a great solution for my lab.

September 2019

Patrick from Farmers Edge

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Dynamic product for testing laboratory both small and large in scale

Sample Master LIMS has significant flexibility that has allowed Farmers Edge to fully customize the LIMS system to our specific needs. The LIMS system has allowed us to fully integrate our laboratory instrumentation where workloads are presented by the LIMS to the instrument software. The LIMS ingests test data directly from the instruments, eliminating data handling workload and data handling errors. Sample Master LIMS has also allowed Farmers Edge to realize automation in sample receiving and registration and the LIMS system allows us to register thousands of tests per hour with a minimal sample receiving staff. In all - consistent, scalable and reliable laboratory productivity can be attributed to Sample Master LIMS, an outstanding product backed by service and support which is second to none.

Pros

Farmers Edge benefits greatly from a well designed and flexible LIMS solution that provides a high performance to cost benefit. Farmers Edge has used this software for ten years in two high volume soil nutrient analysis laboratories. Accelerated Technology Laboratories' Sample Master LIMS has exceeded our expectations in managing our analysis workflow from sample registration through to reporting to many internal and external information services partners. Farmers Edge uses Sample Master LIMS in both of our high volume soil test laboratories where the LIMS handles thousands of samples per day and tens of thousands of tests per day.

Cons

Farmers Edge is satisfied with Sample Master LIMS.

Reasons for Choosing Sample Master

Software flexibility and ability to customize the solution. Support. Price to performance. ATL's focused scope on LIMS solutions. A solution produced by an established and experienced company.

May 2019

Najja from EMSL

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Environmental Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

May 2019

Great for keeping large amounts of information but needs time

Pros

I love how it integrates the scanner, printer and label maker into the program. It can keep late amounts of data attached to a specific project. And it saves automatically.

Cons

It can be troublesome learning the minute details of how to work it. Not very intuitive at all. It can also crash whenever it feels like.

Response from Accelerated Technology Laboratories

Replied September 2019

Hello Najja, Thank you very much for leaving your review of Sample Master. I'm thrilled that you are taking steps to automate your data management, saving resources and improving data quality! You mentioned that Sample Master can crash. It appears that your organization is not taking advantage of ATL's support options, which means it is highly likely you are using an outdated version of the software. If EMSL enlists in a support plan, you may be eligible for complimentary product upgrades, training, and industry-leading technical support. Please give us a call at 1-800-565-LIMS or email support@atlab.com

September 2019

Trevor from Carmel Area Wastewater District

Company Size: 11-50 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2019

Sample Master can help your Laboratory Reach the next level

We took our 70+ data spreadsheets and consolidated them into one Sample Master database while also automating the necessary data collection that was required from operations to meet our NPDES permit process. Along with those tasks, we also took the entire NPDES reporting process and submittal from a several day ordeal to a mere few hour task. We also worked directly with our contract Laboratory to provide seamless integration of their reports into our Sample Master. The overall improvement of this key function of our facility has relieved a very heavy burden from the facility and its worth is priceless.

Pros

The sample schedule and Task Manager save our laboratory a lot of time. The master query allow for easy data access for Operational and Engineering Staff of our facility. Parser integration from Laboratory instrumentation removed transcription errors and improved our upkeep of control charts, QA and QC.

Cons

When Sample Master is demoed, SWAP, CEDEN, WRITE-ON, and CWIQS are all told to be viable and proper reporting options. From two facilities, this was not the case. Both times (each facility, separate times) it was told that these functions would be customization. The current CWIQS reporting format is not designed for 2019+ California CWIQS submittal. Their are easy fixes around this but it should be know. QC reports include all run QC batch data. This results in a QC report that could be 10 pages long with a 1 page sample results report. To get a streamlined report that only includes the QC data directly related to the reported Sample is a customization.

Reasons for Choosing Sample Master

The different modules allowed for our Laboratory to choose what we wanted in a LIMS. At the time we thought was a strong selling point. The onsite implementation and Training also solidified that we made a good decision. The Boot Camp Trainings also provided a wealth of knowledge and I highly recommend anyone who uses Sample Master to attend.

August 2019

Joe from Fairfax Water

Company Size: 201-500 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2019

Excellent LIMS

We have been using Sample Master over 20 years now and the product has grown tremendously during that time to become the outstanding LIMS that it is today. We are using iMobile to enter data from the field and it is a HUGE time saver. The biggest asset ATL has is their staff and support. We have gold support and there was never a time that they have failed to help us solve any problem. They are wonderful to work with. Fantastic support for a great product.

Pros

The best feature is the ability to customize the software to fit your needs. Sample Master is very easy to use and comes with tons of features, but it is easily tweaked to make customized forms, reports and functions.

Cons

Due to the software being Microsoft Access based, additional precautions must be taken to lock down the database.

Reasons for Choosing Sample Master

We chose Sample Master because of the available features.

Reasons for Switching to Sample Master

We made the switch because we outgrew our LIMS. Because of customizations that we made, we were no longer on the upgrade path and the LIMS no longer met our needs.

August 2019

Gregg from Suez

Company Size: 10,000+ employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

LIMS like it should be

I went to PittCon in the mid 1990's to select a LIMS. At that time, most suppliers provided software that was written for main-frame computers and would have led to lots of wasted money for help in setting it up. I wanted something that was Windows based and I could set up myself. I knew LIMS from my previous job and this was a new lab. There were 4 vendors there who provided something like that. I had 3 of them provide demonstrations, and clearly Sample Master was the best. We have been using Sample Master for nearly 25 years, and I still am happy with the product. It has been upgraded as technology has advanced. The vendor listens to our needs, and any thing we ask for is written in to future versions of the software. We took a chance with ATL back then, and have not been dissatisfied since.

Pros

It is well organized, does everything you need in a commercial, production, or treatment plant laboratory. It was easy to set up and get running. The support provided by ATL is the best. Though we rarely have problems, they are available to help at any time and will work with us through to resolution.

Cons

Nothing. It is simply the best. Many LIMS have come and gone, and Sample Master is still the best.

Reasons for Choosing Sample Master

Sample Master is full-featured, intuitive, and can be customized by the user.

August 2019

Paul from City of Salem - Willow Lake WPCF

Company Size: 501-1,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Sample Master gets the job done!!

I have been using Sample Master for almost 8 years. The City of Salem purchased Sample Master in 2010 due to Aspen no longer being supported. With little training I was able to become proficient at using Sample Master.

Pros

Ease of use Ability to create QC batches and attach required QC Trending Creating reports The City of Salem Willow Lake Laboratory only conducts analyses on City samples. The laboratory is not a commercial lab. That being said the laboratory only uses a small portion of the capabilities built into the software.

Cons

In the past there have been issues with new version pushes. The City of Salem has an IT department that now handles all aspects of upgrading/troubleshooting Sample Master. To create a report I first have to verify all the data have been approved. There is no bridge from doing a result entry search straight to creating a report based on the result search.

Reasons for Switching to Sample Master

Software no longer supported

August 2019

Edward from City of Cambridge, Water Department

Company Size: 51-200 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Using Sample Master in a Water Treatment Plant Laboratory

We have been using ATL Sample Master LIMS for 4 years now and we couldn’t be happier. We had a very similar product called Aspen LIMS for 15 years prior that. We wanted a next generation product with the same look and feel and Sample Master fit the bill perfectly. Sample Master is sold in modules so we could tailor it to our needs. Overall it continues to be an excellent experience using this very stable product.

Pros

The implementation process went very smoothly and their expert staff came onsite and made the transition painless. We are particularly happy with their parser program to automate the transition of data from our GC/MS, ICP/MS and IC into LIMS.

Cons

If I have to find a fault it would be the vagaries with Microsoft's levels of security in its software running in the background. No fault of Sample Master.

Reasons for Switching to Sample Master

Aspen LIMS was no longer supported by any company.

August 2019

Mark from Citizens Energy Group

Company Size: 1,001-5,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Sample Master/Capterra Review

We updated our LIMS from another product and have been extremely satisfied with Sample Master.

Pros

The software is extremely functional for everything we do straight out of the box with very few modifications. The master query function makes retrieving data a snap. And the customizable reporting functions are easy enough for us lab people to create their own reports without IT intervention. Also, ATL is extremely knowledgeable with our methods, so customer support is awesome.

Cons

There are not many things I dislike about the software.

Reasons for Choosing Sample Master

ease of use stock functionality customization of reporting

Reasons for Switching to Sample Master

The older product required much configuration to meet the basic needs of our business. It was not nearly as user friendly as Sample Master.

August 2019

Stuart from Colorado Analytical Lab

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2019

Highly Functional ......Highly Customizable

For us our data quality is better than it was prior to having the software. Everything is where it should be! The automated reporting and billing has allowed us to cut way back on man hours manually creating reports and invoices.

Pros

The software allows companies to develop it to their specific needs. We have been using the software for quite some time and have been able to make it do tasks that are special to our process! In addition the reporting function is completely automated where reports and invoices are automatically created and emailed! Lab users are able to learn quickly how to create and in enter their batch data. Also, the instrument data upload process is quick and easy!

Cons

The software isn't flashy if that is what you are looking for.

September 2019

Kimberly from Sanderson Farms, Inc

Company Size: 51-200 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Sample Master LIMS

Overall our experience with Sample Master has been very good. The team at ATL is so ready and willing to help and they provide a very high standard of service. They literally have a team of experts, so they solve your problems very quickly.

Pros

I liked the fact that it is so customizable, which allows you to really make it fit your business rather than trying to make your business fit the software.

Cons

The software has the capability to integrate with different testing platforms; however, it is not included in the package which purchased. The price point to integrate was a bit high. Luckily we have some computer savvy members of our team that were able to come up with a way to automate data transfer from our testing platforms to the LIMS database relatively easy.

May 2019

Richard from IEH-BioVir Labs

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Sample Master Review

Very positive.

Pros

Modular design allowed us to choose the functions that best fit our operations. This translated to less cost for purchasing what we needed with the option of adding modules as the company grows. Also, overall ease of use for a staff unfamiliar with automation. No software is perfect; we have been using this software for >15 yrs with few software glitches.

Cons

If a change needed to be made someone had to make the changes at each individual client computer. However, this did not happen very often. There was a learning curve at the beginning for writing/formatting reports.

August 2019

Joyce from Baltimore County DPW

Company Size: 1,001-5,000 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Laboratory Efficiency

Sample Master has definitely made our data entry easier and more consistent. Our laboratory is generating reports in a timely manner. We are able to customize our reports to satisfy the needs of our customers.

Pros

The Sample Master software enabled our laboratory to generate reports that fit each customer and to complete our reports more efficiently. With this software we were able to parse our instrument results directly to the program.

Cons

Occasionally, we get error messages but they are usually resolved quickly.

August 2019

Suey from City of Sparks

Company Size: 51-200 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

August 2019

SampleMaster LIMS Review

Overall the program has performed well and has been user friendly.

Pros

Access front end and MS Sql backend. Users and admins have experience with these two platforms already.

Cons

Cost of annual support. Would like more accessibility to their core forms and functions. Some slowness when database reaches above a certain size. Would like to see next iteration having the ability to mass archive Orders.

September 2019

Amanda from PWCSA

Company Size: 201-500 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2019

A great microsoft access based product

ATL is a great company. Their customer service is 5 star.

Pros

I like that you can eliminate redundancies in the workplace between analyst and QA/QC person by using this product. Overtime our laboratory has centralized our data into one place.

Cons

Because the product is so customizable, it can be difficult to get the product started in your laboratory if you do not have examples of how other laboratories have used the software.

September 2019

Dawn from City and County of Broomfield

Company Size: 501-1,000 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Sample Master has been a big help to the lab

Pros

Sample Master has helped our labs (water and wastewater) collaborate and easily share samples and data without duplication of efforts. It also intuitive and easy to train new staff members. The customer service is top notch.

Cons

It was a large undertaking to build the static data tables.

August 2019

derrick from BWWB

Company Size: 501-1,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

LIMS

Pros

Customer support is great when we have issues. Software is very user friendly.

Cons

Parsers weren't well when initial purchased the instrument

August 2019

Anita from Chester Water Authority

Company Size: 201-500 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

Environmental Use

Pros

Customizable, Adaptable and Ease of Use. Easy to train users.

Cons

The multiple steps of data verification, which isn't always necessary for our laboratory