All 3CX Reviews

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Kelsey

Public Safety, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2024

More Bang for Your Buck!

User Profile

Christoph

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2021

3CX offers everything you need for low budget

well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.

PROS

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.

CONS

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Reason for choosing 3CX

The administration and installation is simple. everything takes place in a well ordered web interface. 3cx is stable.

Reasons for switching to 3CX

Askozia was bought by 3CX and then we had to choose from freepbx or 3cx. In the end we decided to go with 3cx and we never regret this decision.

Vendor Response

Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.

Replied October 2021

Cliff Ian

Outsourcing/Offshoring, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

3cX for your call center and VoIP needs

Overall, I have no complaints on 3CX as we are very satisfied.

PROS

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

CONS

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Reason for choosing 3CX

VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.

Reasons for switching to 3CX

Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.

Vendor Response

Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!

Replied August 2022

Bridget

Oil & Energy, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed December 2023

Why change what isn't broken

PROS

It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk.

CONS

The app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore.

Vendor Response

Hello Bridget, Thank you for your review. We appreciate you highlighting the benefits of using the mobile app for business calls. Regarding the desktop app, we understand your concern about its size. Visual changes often accompany system updates as the software evolves. We now offer a Windows softphone, which might be a more suitable option for you. You can find more information about the Windows softphone at https://www.3cx.com/user-manual/windows-softphone-app/. If you have any further questions please reach out to 3CX Customer Service team via Live Chat bubble found on our website and they will be happy to answer your questions.

Replied December 2023

Mia

Medical Devices, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easy Peasy

Overall I've liked using 3CX. Easy to use, and efficient.

PROS

I like the efficiency of the product. Its easy to make, receive and transfer calls using this system. No need for big bulky phone taking up more room on the desk, just simply type the number in using the numbers on the keyboard, and plug in a headset to the USB port.

CONS

Its not great when the internet goes down, as the calls then drop. However this is part and parcel of not having a physical desk phone.

Vendor Response

Hello Mia! Thank you for your great review. We're pleased to hear you appreciate the efficiency of 3CX and find making, receiving, and transferring calls easy with our system. It's great that the space-saving aspect and simplicity of using a keyboard and headset are beneficial for you. Thanks for choosing 3CX!

Replied January 2024

Andreas

Computer Networking, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

phonesystems do still excist and usability ontop

3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

PROS

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

CONS

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

Reason for choosing 3CX

for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings

Reasons for switching to 3CX

to many bugs and price

Vendor Response

Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.

Replied July 2022

Matthew

Computer Software, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

3CX - The Softphone that works

The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

PROS

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

CONS

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Reason for choosing 3CX

As I understand it, it was about the features available and overall value of the product we were getting - the user interface were also big reasons.

Vendor Response

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

Replied January 2020

Simone

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed November 2022

Call me.......The best phone system

The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.

PROS

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

CONS

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

Reason for choosing 3CX

Reviews were good and the system fitted our criteria, plus the price was a factor

Reasons for switching to 3CX

Our previous company increased prices by 25%

Vendor Response

Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed.

Replied November 2022

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Best Value for VoIP and Web Conferencing

PROS

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

CONS

It's less known so it can be confusing to employees or external participant

Reason for choosing 3CX

initially we chose 3CX because of the price and local experts.

Reasons for switching to 3CX

We were using an old traditional phone system and needed to upgrade to a VoIP system.

Vendor Response

Thank you for your positive feedback

Replied November 2019

User Profile

Thilina

Verified reviewer

Insurance, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

A Seamless Communication Solution: 3CX Software Review

3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try.

PROS

With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

CONS

3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to.

Vendor Response

Hi Thilina, and thank you so much for taking the time to review 3CX! We really appreciate your kind words. We are glad to hear that 3CX has been an invaluable asset for you and your team!

Replied July 2023

Richa

Civil Engineering, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Good software for online calling and team calling

I would say it has been satisfactory for the price and limited use

PROS

Wase of use, good functionality and reasonably priced

CONS

Desktop app is a bit clunky, stops working intermittently and need IT people to fix it

Vendor Response

Hi Richa! Thank you for your review. We're glad to hear you find 3CX easy to use, functional, and reasonably priced. We've recently introduced a new Windows Softphone offering a smoother experience. You can learn more about it here: https://www.3cx.com/user-manual/windows-softphone-app/ We hope this makes your 3CX experience even better!

Replied January 2024

Dar

Management Consulting

Used more than 2 years

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2016

Finally found something we can rely on.

PROS

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

CONS

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

3cx is an essential program

I am very satisfied with the 3 cx program, as I have been able to carry out its functions in a practical and efficient way on a daily basis. While not perfect, I think this program is very useful.

PROS

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

CONS

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

Vendor Response

Hello, thank you for the highly rated review! We love to hear that 3CX has been very practical and efficient for your business. You can also visit our 3CX Forum to find out more about the option of the conference calls and any other questions you may have: https://www.3cx.com/community/

Replied February 2023

User Profile

Ryan

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

The best VoIP phone system for small businesses

We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

PROS

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

CONS

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Vendor Response

Sincere thanks for your feedback.

Replied November 2019

User Profile

David

Verified reviewer

Telecommunications, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2019

Effective Phone System For Small, Simple Offices

For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

PROS

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

CONS

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Anna

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2023

great phone system for remote team

PROS

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

CONS

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.

Vendor Response

Hey Anna! Thank you for your positive review of our phone system. We're glad it effectively supports your remote team and meets most of your digital phone service management needs. In regards to suggestions and ideas we invite you to share this in our dedicated forum section at https://www.3cx.com/community/forums/3cx-ideas/. Ideas that receive enough community upvotes will be considered for future development.

Replied December 2023

Clay

Education Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

3CX Review

Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

PROS

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

CONS

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

Reasons for switching to 3CX

Lack of features and functionality

Vendor Response

Thank you Clay for your valuable feedback! We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive.

Replied June 2021

User Profile

Nancy

Verified reviewer

Utilities, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

Getting in Touch with Fellow Colleagues and Clients

3CX is used on both phones and pc which means a user can have it on the move or in a specific working area. The software has a lot features in one place that assist in communication.

PROS

The software is good with organizations. I use it in the organization making outbound and taking inbound calls from both clients and colleagues. 3CX also has features like call transfers and call conferencing enables a link between different parties.

CONS

As any other software there are some issues. The system crashes sometimes and communication is cut affecting the organization. The system cannot work with just any kind of internet connection the software will not work properly.

Vendor Response

Hi Nancy and thanks so much for your positive feedback! We really appreciate you taking the time out to share your experience with us. If the crashing issue persists, we'd encourage you to contact our customer support or seek consultation in the 3CX Forum.

Replied June 2021

Sean

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Affordable Phone System for Businesses of All Sizes

PROS

3CX has all the features you would find in major brands of PBX systems with flexible deployment options for on-premise or cloud hosted systems. The system is very easy to setup and administer with training and certification available. 3CX has a large partner network and supports many brands of phones and gateways. The system is very affordable for smaller business and non-profit organizations. Security of calls is built-in which is very important when looking at VoIP telephone solutions. Apps for iOS, Android and Windows make connecting your mobile staff effortless by simply downloading the App and scanning a QR to provision the users extension.

CONS

Even though there are very useful reports built into the system there is no report for average SIP trunk usage and this is only able to be retrieved through the SIP trunk provider. Features are continually being added and this system is very stable so I cannot really say there are any cons.

Gladys

Verified reviewer

Insurance, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2019

Make calls to landline numbers with 3cx

cost benefits as making calls from a mobile device to a landline number is expensive in my country.

PROS

We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease

CONS

Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls.

Priyanka

E-Learning, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2023

3CX review

It is a great tool to have as it provides the recording and data so it is good overall.

PROS

It can record your calls, transfer the call and you can search for the numbers available on your system as well.

CONS

It has issues that are resolvable, sometimes it doesn't work even if you have a good internet connection or the voice breaks a lot sometimes.

Vendor Response

Hi Priyanka, thank you for reviewing 3CX. It's good to hear you value the call recording, transferring, and number search features. In regards to connectivity and voice quality issues, we suggest contacting a local 3CX Partner for expert assistance if these arise again. It's good to know that overall, you find 3CX a beneficial tool. Thanks for your feedback and for using 3CX!

Replied January 2024

User Profile

Chad

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2018

As a VoIP service provider we have tried them all

Reliable phone system

PROS

3CX is very feature rich that is constantly improving every day. The top pro is its rock solid reliability. VoIP is rather mature at this point but its not without its problems - particularly network based problems. 3CX successfully eliminates these with the use of a border session controller.

CONS

Support can be very expensive if not purchased through the proper channel partner. Company refuses to heed directional input and new "ideas", they have their path defined. As far as VoIP is concerned these cons can really be said about any PBX, so don't take these as 3CX specific. You wont find anything better than 3CX - trust me we have spent a lot of resources trying.

Falak

Computer Networking, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Easy to Use PBX for Small to Medium Businesses

Best Cloud PBX Used with Good Quality Service and easy to use.

PROS

3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems

CONS

SBCs - Session Border Controller are one thing that sometimes causes an Issues.

Vendor Response

Hi Falak. Thank you very much for naming 3CX the Best Cloud PBX Used with Good Quality Service and easy to use. We couldn't be happier seeing customers being so satisfied. Also, super glad that 3CX has been an easy-to-use tool for your Small to Medium Business.

Replied August 2023

Brian

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2018

Decent VoIP Phone Software

PROS

The User Interface allows for a highly configurable phone setup that can be customized to your needs.

CONS

A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.

Anonymous

1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2022

Cool call center application

I'm not complaining at all about this solution

PROS

3CX is a software that helps entreprises to handle commercial activities. It's a super attractive collaborative space

CONS

Nothing negative with this software. its work perfectly

Vendor Response

Hi, thank you for leaving such a positive review! We wish that your collaborative experience continues to be excellent!

Replied November 2022

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