About Amio

Amio is a conversational AI platform that enables call centers and live chat teams to handle all requests across all messaging channels utilizing natural language processing. With an integrated Webchat SDK and unified messaging API, teams can design and deploy virtual assistants that can manage customer inquiries across different digital channels such as e-mail, Messenger, Viber, WhatsApp, Telegram, MessageBird, and more. 

For complex requests, Amio allows human-agents to take over and answer customer inquiries on any preferred channel. Deploy virtual assistants in less than 14 days with faster implementation time. 


Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of Amio

Overall rating

5.00 / 5 stars

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January 2021

Tomáš from MONETA Money Bank

Company Size: 1,001-5,000 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Best Conversational AI for Customer Support Center

I appreciate the flexibility of Amio. I was also impressed how fast they're delivering requested features.

Pros

I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too. The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore.

Cons

Didn't find anything. Didn't find anything.