Very good team and support. A great solution to those who are on a budget but want a good mobile app.

Very happy  i got  appy pie and  easy to use and very much  user friendly  which  helps  do our  work in a very short  time.

I really like how you can make an app without coding. I like how you can create an app in 3 very easy steps.

I love how easy the tools are to use to create an app. They have awesome step-by-step tips and instructions.

Whilst using the platform there have been several problems with the customer service team where we’ve heard different stories about particular features.

It's still a great resource and I recommend it to anyone who needs to build a basic app.

All Feature that available in this Software are great and very useful. Hope can implement more features in soon time.

Ease of use for customers and clients is easy. As a software company also i find that with some good knowledge of the product it is easy to integrate and connect other features and functions.

Good software I like it i make a some app in  Appy Pie I make Some Money With Your Software Dear.

It´s very easy to use and creat a app and not expensive, it´s good to someone like me who don´t understand nothing creat a nice app.

As I said in the pro section, one restriction is the design features.

Very dissatisfied with getting the run around.

I like that all of the different types of screen is available. I like that most of the important functions are there.

My experience has been great, live representatives are amazing. They have helped me quickly and effectively.

They did a great job at resolving my issue and the customer support was fantastic.

What I like most about Appy Pie is its user friendliness and how easy it is to use.

System was super easy to use, great and helpful staff when issues arose they were dealt with immediately.

I have built apps in the past that were a real pain to get to a final product.

It really is easy to use and has some nice features with the software. A good overall experience.

The customer service is awesome!!! Very responsive and on point. I will use them for years to come.

It is very good website that helps you to realize your dream or create App that you want without writing any code and it very helpfull.

The perfect solution at a reasonable price, great product and service.

There is nothing at all that I dislike about Appy Pie.

The integration of various API and good for designer. Its a good platform for designer who need to design apps.

I dislike thst i paid for the Premium Service and the APPY Pie logo destroys my Splash Page at over £600 paid.

Also the alarm on my radio section is so not needed and I do not know how to take that feature off.

The features are awesome. The membership card and loyalty system alone is great but now to add it in Augmented Reality and your own store is awesome.

I managed to add everything I wanted to my app. The tutorials are great, they make it super easy to guide yourself through the website.

Appy Pie is a fantastic software and helps me manage my app creations.

Really great customer service assistance from the staff their like [SENSITIVE CONTENT HIDDEN. Appy Pie has a really great team there and I've liked their product for the past 4 years.

With social media support, images host, PDF integration. It's a great APP creation software for small business.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Appy Pie is an application development platform that enables users to create mobile applications compatible with operating systems such as Android, iOS and Windows mobile OS. The solutions creates applications for a variety of industries including casinos, gyms, small businesses and religious organizations.


Configurable application templates allow organizations to create games, organizational apps, shopping carts, customer relationship management apps and more based on existing application frameworks.


Applications can be shared with potential customers on various social platforms that include Facebook and Twitter, as well as the Appy Pie marketplace. Appy Pie’s application analytics feature enables managers to track application performance by measuring parameters such as conversion rates, engagement levels and current active users.


The platform is available with monthly subscription pricing or with a one-time perpetual license fee.



LongDescription

App Management

Real Time Analytics

Web App Development

Visual Modeling

Application Management

Source Control

Graphical User Interface

Compatibility Testing

Automated Responses

Code-free Development

Access Controls/Permissions

SMS Messaging

Change Management

Policy Management

Sentiment Analysis

For Sales/Marketing

Mobile Development

Query Suggestions

No-Code

Collaboration Tools

Natural Language Processing

Customer Support

Process/Workflow Automation

Content Management

Custom Development

Compliance Management

Intent Recognition

Contextual Guidance

Social Media Integration

Integrated Development Environment

AI/Machine Learning

Visual Analytics

Alerts/Notifications

Customizable Templates

Deployment Management

Customizable Branding

Chatbot

Reporting/Analytics

For No-Code Development

Web/Mobile App Development

Remote Access/Control

Debugging

Pre-Configured Bot

Drag & Drop

Software Development

Data Modeling

Canned Responses

Virtual Assistant

Design Management

Augmented Analytics

Machine Learning

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Appy Pie

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Appy Pie vs Freshdesk

User Ratings & Reviews

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Product Demo & Screenshots

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