Birdeye

RATING:

4.73

(543)

About Birdeye

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com....
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Birdeye Reviews

Overall Rating

4.73

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 542 reviews

Melisa

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

January 2023

From a Marketing Agency Perspective

User Profile

Jessica

Verified reviewer

Company size: 2-10 employees

Industry: Building Materials

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

January 2020

Reviews=Revenue w/BirdEye as Your Guide

Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.

Pros

Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

Cons

Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

Response from BirdEye

Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.

Replied July 2020

Mark

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2020

An Essential for Anyone with a Customer-centric Workflow

I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

Pros

I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

Cons

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Reasons for choosing Birdeye

While both products serve their certain purposes, Birdeye's consistent growth of their service/platform and connectivity to other things made it an easy decision. Truthfully, all of these platforms are nods away from being the "same thing" but Birdeye sticks out because of the support you get along the way.

Reasons for switching to Birdeye

The functionality of JTurner's reputation platform is years behind. While a great source for data/research, it's not the best tool to use for this service. Luckily, I was able to identify that as an issue within weeks of entering my role.

Holly

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2022

Good Service, User Interface Needs Work

Pros

This is a great tool that we are able to offer to our clients. It allows us to consolidate reviews into one location and respond quickly and efficiently as well as increase SEO with the listings feature.

Cons

The user interface is not intuitive; it takes a long time to learn how to navigate the platform and some features are in multiple places (i.e. Reviews & Reviews Inbox), which is confusing.

Anonymous

Company size: 2-10 employees

Time used: Less than 6 months

Review Source: GetApp 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

January 2023

Valuable Time Wasted

It starts with a welcoming and persistent sales team but when it comes to bugs and troubleshoots, forget it. The only time it was working was the first few weeks (2-3) reviews that SuperDrive up, but I had some clients where their reviews didn’t even show up at all and they weren’t against Google’s policy. I’ve had a problem for 2 months now and paid over $600 USD for a product that doesn’t work. My Instagram isn’t syncing with Birdeye. Every time I schedule a call to fix the issue, the agent is either sick, unavailable or MIA. The bug fixes are not progressing and is only being tossed around like a hot potato. I’ve been trying to cancel my account and I have to schedule a call in my busy schedule to deal with just that. I can’t get through to anyone that can help me. The worse customer service and product. It’s costing me more for my small business.

Pros

You can see the pipeline of the customer interaction with the link.

Cons

The integration of the social accounts wasn’t working

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