Birdeye vs Smartsupp

Birdeye has 382 reviews and a rating of 4.74 / 5 vs Smartsupp which has 257 reviews and a rating of 4.66 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (382)

4.66 / 5 (257)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 18, 2021

September 29, 2021

Pros/Cons

  • Pros

  • I love how easy it is to use! It is very user friendly!

  • It's easy and straightforward to use and really produced the results we were looking for.

  • Cons

  • The interface takes some time to get a hang of, but mostly because there is a lot of information that is captured and a lot of features for sharing client feedback across various social media sources.

  • Campaign set up could have been a little more intuitive but the support team and doc library was great when it came to answering any questions we had.

  • Pros

  • Easy to use, I love the app, multy language

  • It is very easy to use, works well and looks good

  • Cons

  • Former app was crashing from time to time - now with a new one all is working great.

  • Wrote many times about it, you need to improve it but in the overall the app is quite good

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos