About Botsplash

Botsplash is a live chat solution designed to help businesses in real estate, pharmaceutical, retail, mortgage and automobile sales industries engage with customers via various digital channels such as video call, web chat, SMS, Facebook Messenger and more. Administrators can create custom reports, route workflows, analyze client data and receive notifications about incoming leads.

Key features of Botsplash include team management, visitor identification, co-browsing, canned messages and multi-agent chat. Agents can create campaigns to nurture leads, track visitors' locations, share screens with customers and view conversations on a centralized dashboard. Additionally, supervisors can customize the chat widget by adding colors, branding, automation and other ...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of Botsplash

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(9)

9

3 stars

(4)

4

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

March 2020

Paul from Cardinal Financial

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Always improving and invaluable support

Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. [SENSITIVE CONTENT HIDDEN] are the best kind of partners you want to work with.

Pros

Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future.

Cons

Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this.

November 2020

Chartrice from AmeriSave

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Great product!

My overall experience has been great!

Pros

Simple and easy way to communicate with borrowers.

Cons

I really can't think of anything that I don't like about the software.

January 2019

Mac from Amerisave Mortgage Corporation

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

January 2019

Botsplash review

Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.

Pros

Being able to have an instant message feature with clients. The layout of the app is easy to follow.

Cons

Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.

Response from Rohi

Replied January 2019

Mac, thank you for taking the time to write this review. One of our large initiatives for 2019 is multi-agent chat. Regarding texting from direct line(personal mobile), you will require to setup your mobile number in profile section. Once the setup is complete, messages from Botsplash will be delivered to your phone when you are not on the platform. Feel free to schedule an appointment with us if you have any questions - https://calendly.com/botsplash Sorry to hear about the "freezing" problem. We will work with your admin to understand and resolve the same.

November 2020

Mohamed from Amerisave Mortgage

Company Size: 1,001-5,000 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Fantastic Software

Pros

Easy to Maneuver and allows you to do alot with just clicking a few buttons

Cons

No complaints, it allows you to do a lot as I stated above.

January 2019

Matthew from AmeriSave Mortgage Corporation

Company Size: 201-500 employees

Industry: Banking

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

January 2019

BotSplash Review

Pros

I like the quick access to customers the best.

Cons

The new alert sound goes off too much and doesn't allow us to adjust volume. Was promised features by our company which aren't available to us. I cannot access documents that are texted in without saving them to my computer first. Locks up daily and have to exit Internet Explorer completely. Even when I'm logged into the system, it sends me emails as if I weren't.

Response from Botsplash

Replied May 2019

Matthew - we heard you and the others ?. You may have noticed the platform now has a volume adjustment feature. Keep it as loud or as mild as it best suits you. Appreciate the review and feedback, thanks a bunch. This helps us improve out platform and ensure you and team are getting the best.