Botsplash Software

Botsplash Software

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FrontRunners 2022

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About Botsplash

Botsplash is a live chat solution designed to help businesses in the mortgage, real estate, automotive, insurance, and solar industries engage with customers through various digital channels. Live and automated conversations can be had via web chat, SMS, Facebook Messenger and more. Administrators can create custom reports, route workflows, analyze client data and receive notifications about incoming leads. Key features of Botsplash include team management, visitor identification, co-browsing, scheduled send, canned messages, and multi-agent chat. Agents can create campaigns to nurture leads, track visitors' locations, share screens with customers and view conversations on a centralized dashboard. Additionally, supervisors can customize the chat widget by adding colors...

Botsplash Pricing

We customize for each client. Contact Botsplash directly for information at hello@botsplash.com.

Free trial: 

Not Available

Free version: 

Not Available

Botsplash's platform allows to check when the visitor sends message, along with other records
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Botsplash Reviews

Overall Rating

4.47

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 53 reviews

User Profile

Muhammad Adil

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

July 2021

Botsplash

Overall integration is seamless and very helpful support team makes it a must have customer interaction software.

Pros

Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.

Cons

Not much to say about anything unusual about it. They are adding continues features and their support is always there.

Todd

Company size: 201-500 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2022

Botsplash is best in class

Pros

In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook

Cons

No complaints at this time. We are always coming up with ideas and [SENSITIVE CONTENT] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions.

Reasons for choosing Botsplash

They had the most robust features, a great mobile app, and were willing to build out a robust velocify integration. It was a no brainer

Reasons for switching to Botsplash

We needed better reporting to track deliverability as well as a mobile app for our sales and ops teams.

Response from Botsplash

Todd, We appreciate the thorough review! It's great to hear that your outlook on Botsplash is so positive and we truly enjoy working with you. Please don't hesitate to reach out to us if you ever need anything!

Replied February 2022

John

Company size: 5,001-10,000 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

How Botsplash helps our business

I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers.

Pros

I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business.

Cons

I wish it would allow you to use more words when you are having a conversation with a new potential client...

Response from Botsplash

John, Thank you for taking the time to leave a review! We are glad to hear that our product is enhancing your consumer engagement process. Please let us know if you ever need anything.

Replied October 2022

Mac

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

FUNCTIONALITY

3

January 2019

Botsplash review

Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.

Pros

Being able to have an instant message feature with clients. The layout of the app is easy to follow.

Cons

Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.

Response from Rohi

Mac, thank you for taking the time to write this review. One of our large initiatives for 2019 is multi-agent chat. Regarding texting from direct line(personal mobile), you will require to setup your mobile number in profile section. Once the setup is complete, messages from Botsplash will be delivered to your phone when you are not on the platform. Feel free to schedule an appointment with us if you have any questions - https://calendly.com/botsplash Sorry to hear about the "freezing" problem. We will work with your admin to understand and resolve the same.

Replied January 2019

Christopher

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2022

Botsplash

10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales

Pros

Not having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication.

Cons

Haven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize

Reasons for switching to Botsplash

Texts were always getting blocked and flagged as spam

Response from Botsplash

Christopher, We appreciate you taking the time to leave us a review. It's great to hear that your SMS strategy has improved since adopting Botsplash. Please let us know if you need anything!

Replied February 2022

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