Botsplash
About Botsplash
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Botsplash Pricing
We customize for each client. Contact Botsplash directly for information at hello@botsplash.com.
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Most Helpful Reviews for Botsplash
1 - 5 of 55 Reviews
Muhammad Adil
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
Botsplash
Overall integration is seamless and very helpful support team makes it a must have customer interaction software.
PROSVery intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.
CONSNot much to say about anything unusual about it. They are adding continues features and their support is always there.
Todd
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Botsplash is best in class
In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook
CONSNo complaints at this time. We are always coming up with ideas and [SENSITIVE CONTENT] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions.
Reason for choosing Botsplash
They had the most robust features, a great mobile app, and were willing to build out a robust velocify integration. It was a no brainer
Reasons for switching to Botsplash
We needed better reporting to track deliverability as well as a mobile app for our sales and ops teams.
Vendor Response
Todd, We appreciate the thorough review! It's great to hear that your outlook on Botsplash is so positive and we truly enjoy working with you. Please don't hesitate to reach out to us if you ever need anything!
Replied February 2022
Mac
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2019
Botsplash review
Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.
PROSBeing able to have an instant message feature with clients. The layout of the app is easy to follow.
CONSInability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.
Vendor Response
Mac, thank you for taking the time to write this review. One of our large initiatives for 2019 is multi-agent chat. Regarding texting from direct line(personal mobile), you will require to setup your mobile number in profile section. Once the setup is complete, messages from Botsplash will be delivered to your phone when you are not on the platform. Feel free to schedule an appointment with us if you have any questions - https://calendly.com/botsplash Sorry to hear about the "freezing" problem. We will work with your admin to understand and resolve the same.
Replied January 2019
Brian
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Why I Love Botsplash
In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication.
PROSVery easy to use in gaining new business
CONSI have no complaints about botsplash. None
Reasons for switching to Botsplash
Completely out of my control. But I'm so happy we did.
Vendor Response
Brian, we appreciate your support! Thank you for taking the time to leave us a review.
Replied January 2024
Christopher
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Botsplash
10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales
PROSNot having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication.
CONSHaven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize
Reasons for switching to Botsplash
Texts were always getting blocked and flagged as spam
Vendor Response
Christopher, We appreciate you taking the time to leave us a review. It's great to hear that your SMS strategy has improved since adopting Botsplash. Please let us know if you need anything!
Replied February 2022
