Botsplash

Overall integration is seamless and very helpful support team makes it a must have customer interaction software.

Pros

Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.

Cons

Not much to say about anything unusual about it. They are adding continues features and their support is always there.

Botsplash is best in class

Pros

In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook

Cons

No complaints at this time. We are always coming up with ideas and [SENSITIVE CONTENT] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions.

How Botsplash helps our business

I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers.

Pros

I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business.

Cons

I wish it would allow you to use more words when you are having a conversation with a new potential client...

Botsplash review

Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.

Pros

Being able to have an instant message feature with clients. The layout of the app is easy to follow.

Cons

Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.

Botsplash

10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales

Pros

Not having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication.

Cons

Haven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize

Great software to use!

Overall this software is fantastic & is a reliable/critical tool in my daily work.

Pros

User friendly, options available, features including dialogue history

Cons

If I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though

Botsplash and you

Botsplash is easy to learn and makes communicating with clients a breeze.

Pros

I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless.

Cons

There are no major items I dislike. It is a quick texting program that works exactly as you'd expect.

BotSplash Review

Pros

I like the quick access to customers the best.

Cons

The new alert sound goes off too much and doesn't allow us to adjust volume. Was promised features by our company which aren't available to us. I cannot access documents that are texted in without saving them to my computer first. Locks up daily and have to exit Internet Explorer completely. Even when I'm logged into the system, it sends me emails as if I weren't.

Useful tool

Pros

A quick way to communicate with borrowers who prefer to text instead of call/email.

Cons

Sometimes when I go to respond to a customer's text, it tells me I don't have the right to do so because they are assigned to the loan originator. Then I have to go to the overview screen in their file to send them a response.

Great option for communication!

Pros

I love the ease of using botsplash for communication with my borrowers!

Cons

I do wish multiple people within the company could text with the borrower without having to wait for transfers.

Always improving and invaluable support

Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. [SENSITIVE CONTENT HIDDEN] are the best kind of partners you want to work with.

Pros

Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future.

Cons

Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this.

Great Texting Platform

Pros

The feature I like most about Botsplash is how user friendly it is. Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product.

Cons

I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution.

Botsplash SMS

I use it everyday and it makes me more efficient in my daily routine. The app on my phone works just as well when I'm on the go. Great great product!

Pros

Easy to use. Very effective and a great time saver.

Cons

I really can't think of any cons with this program.

Excellent Software for Chat & SMS

We decided to implement Botsplash because we wanted to bring on web chat onto our various channels. After implementation, we quickly saw the potential of this product and have sense expanded it to use their text features. The support from Aru and her team has been excellent and I would highly recommend this product.

Pros

- Easy to setup and monitor chats - Reporting - Implementation team was phenomenal - Customer Service

Cons

- I don't have any complaints at this time

Crucial for business

Botsplash has definitely increased my new business and communication with current and past clients.

Pros

The scheduled texts feature is extremely helpful and saves time.

Cons

Haven't had issues and software helps in many business aspects.

Highly Recommend Bot Splash

Easy to use and allows us to provide a strong customer service presence

Pros

All us to keep history of the conversations and have the ability to have instant connection with the borrowers

Cons

There has not been any negative takeaways

Top notch!

The customer support is great!

Pros

Very user friendly and must better than anything else we've used before. Love how it is able to be intertwined amongst several platforms.

Cons

Nothing bac to say about this software.

Great product!

My overall experience has been great!

Pros

Simple and easy way to communicate with borrowers.

Cons

I really can't think of anything that I don't like about the software.