Always improving and invaluable support

Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. [SENSITIVE CONTENT HIDDEN] are the best kind of partners you want to work with.

Pros

Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future.

Cons

Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this.

Great product!

My overall experience has been great!

Pros

Simple and easy way to communicate with borrowers.

Cons

I really can't think of anything that I don't like about the software.

Botsplash review

Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.

Pros

Being able to have an instant message feature with clients. The layout of the app is easy to follow.

Cons

Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.

Fantastic Software

Pros

Easy to Maneuver and allows you to do alot with just clicking a few buttons

Cons

No complaints, it allows you to do a lot as I stated above.

BotSplash Review

Pros

I like the quick access to customers the best.

Cons

The new alert sound goes off too much and doesn't allow us to adjust volume. Was promised features by our company which aren't available to us. I cannot access documents that are texted in without saving them to my computer first. Locks up daily and have to exit Internet Explorer completely. Even when I'm logged into the system, it sends me emails as if I weren't.

Useful tool

Pros

A quick way to communicate with borrowers who prefer to text instead of call/email.

Cons

Sometimes when I go to respond to a customer's text, it tells me I don't have the right to do so because they are assigned to the loan originator. Then I have to go to the overview screen in their file to send them a response.

Great option for communication!

Pros

I love the ease of using botsplash for communication with my borrowers!

Cons

I do wish multiple people within the company could text with the borrower without having to wait for transfers.

Best text message software I've used for work

Pros

User interface is incredibly efficient and easy to use!!

Cons

The notification bell ringing non stop even when notification has disappeared

Great Messaging System

Pros

Fast and easy to use, and is a very useful product

Cons

nothing , I like everything about this product

botsplash review

Pros

pretty quick and easy. customers seem to like this feature

Cons

the new alert is super loud and alarming and doesn't allow us to adjust volume.

Excellent Software for Chat & SMS

We decided to implement Botsplash because we wanted to bring on web chat onto our various channels. After implementation, we quickly saw the potential of this product and have sense expanded it to use their text features. The support from Aru and her team has been excellent and I would highly recommend this product.

Pros

- Easy to setup and monitor chats - Reporting - Implementation team was phenomenal - Customer Service

Cons

- I don't have any complaints at this time

Botsplashe Review

The problem I have is generally customers don't pay attention to personal email and don't always answer the phone. Most people do always text back and it allows me to stay in contact with them.

Pros

I enjoy being able to be in contact directly with the customer. It allows them to stay in touch even if they are currently busy.

Cons

I don't really have any complaints. It may be that I haven't had enough time with it to see any major flaws. Everything seems to work as intended and it allows me to stay in touch with them even if they can't talk.

Botsplash Review

Pros

How easy it is to connect with borrowers just as I would the friends I text with.

Cons

The alerts when a new Botsplash message comes in - is alarming. I would like to be alerted, don't get me wrong, but I can't have my volume level on the same volume level I have my phone to hear people if I don't want to be shocked by the Botsplash alert bells.

Botsplash Review

Great!

Pros

quick responses, user friendly, I haven't had any customers complain

Cons

Honestly, there isn't anything that comes to mind.

Botsplash Review

great so far, haven't needed to us it as much so far, but good for borrowers who are always on the run, older, or have limited availability to a computer.

Pros

provide a form of instant communication

Cons

documents sent through botspalsh are cut off when trying to print to PDF sometimes

Botsplash Review

Pros

I love that I can get a hold of my Borrowers via texting to get them to complete something quickly for me rather than wait for a call back or e-mail response.

Cons

I have not used it long enough to describe any cons.

Another form of communication

Pros

It's another way that we can communicate with our customers

Cons

I wish that we could respond from our phone when we're away from the office

Botsplash

More communication with borrowers. Esp borrower's that go MIA

Pros

I can get a hold of borrower's that don't respond to calls/emails

Cons

I like everything about botsplash. Can't say anything bad

Botsplash Review

Great!!

Pros

It is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave

Cons

It bugs out or freezes. I have to continue refreshing or logging in and out to make it work. Both edge and IE do this.

Fast way to connect with clients on the go!

Pros

I like how I can transfer the file back to the loan officer, and I love that it gives my busy customers a chance to reply when they cannot check their emails.

Cons

I wish it could be minimized to look more like a chat.

review for botsplash

so far so good.

Pros

That you can actually text potential clients. Havent really used it enough to know all the features

Cons

didn't use enough to really critique. I don't like how the botsplash window times out after a while so I find myself always refreshing.

Botsplash

It has been great.

Pros

Its the way of the world today. Everyone uses a cell phone and they can't always answer. A text message with get the message to the receiver right away.

Cons

I don't dislike anything about the software. It is really great.

Botsplash

Easy to reach borrowers who are unable to answer phone or respond to email quickly

Pros

I like the Ease of use of this feature.

Cons

There is nothing that I really don't like about this feature

Botsplash review

Pros

Convenience and easy to get a hold of the borrowers.

Cons

Still in the process of getting use to the software

Loan Processor

Pros

Makes it very easy to manager contacts and connect with people who are more tech/text savy.

Cons

Nothing bad to say and everything has been great.

Botsplash improvement

Pros

Easy to communicate with clients/buyers/prospects.

Cons

doesn't automatically bring contact into my queue... several more steps for me to secure this lead before other loan officers can grab it..

using botsplash

been a pleasant experience

Pros

ease of reaching borrower to communicate

Cons

nothing I am very happy with the ability to use

Best Ever

Pros

I have used a few platforms but to have a platform directly go to the customer cellphone is awesome

Cons

Its hard to turn off notifications once they are turned on

Enjoy

Enjoy

Pros

I enjoy using Botsplash to speak to my customers. Enjoying the ease of the platform. Thank you!

Cons

Wish more customers would use the software

Great product

Pros

The ability to communicate with my customers and it going to my email.

Cons

The way it appears in my email, and how it is one thread on your phone.

Great product

Pros

It is easy to use and allows more access to customers.

Cons

Nothing...easy to use and better access to borrowers.

review

Pros

Easy to use, simple, user friendly, and provides the tools i need

Cons

nothing i dislike, it just works. good product.

processor

It has not been very good at all. I find it to be more of a hinderance than a benefit.

Pros

its an alternate to reach out to a client

Cons

it freezes up all the time and I am constantly having to shut it and open it.

Texting

It is helpful when you cant get a borrower on the phone.

Pros

I can text a borrower which is super helpful

Cons

The transfer back and forth, it can cause me to not see messages come through if the banker went in and texted a Borrower.

Botsplash Review

Pros

I love the presets. Not constantly having to retype the same message. I love that you can transfer from banker to banker.

Cons

I wish the notifications were better. Sometimes I am not notified at all when I have been in a convo and get a new response. I also wish that there was more information from the inquiry listed in the botsplash info tab such as if they are a VET or not.

REVIEW

Pros

It is easy to use and allows for quick and clear feedback between parties

Cons

nothing to report. all functions are good

Survey

Pros

I am able to text with my clients for easier communication.

Cons

Not able to clear clients that are no longer in portfolio.

Processing

too many things to keep up with

Pros

text people that can't talk on the phone

Cons

too many things to keep up with when people calling and emailing all day