Brazen vs SnapEngage

Brazen has 153 reviews and a rating of 4.56 / 5 vs SnapEngage which has 108 reviews and a rating of 4.58 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.56 / 5 (153)

4.58 / 5 (108)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 22, 2020

November 16, 2020

Pros/Cons

  • Pros

  • The system looks nice, loads quickly, and is user friendly

  • It’s easy to use and has great features. I like that it drops candidates/leads in your lap versus you having to go out and find them. The live chat function is also a top feature.

  • Cons

  • * It took a little bit of trial and error to get the right configuration/ balance between adequate time for chats vs. maximizing the amount of touches with prospective candidates across an event.

  • Support is VERY poor. Common response is a macro. Booth/candidate line counts are not functioning as designed. Booth scheduling is needed to set interview.

  • Pros

  • It a nice feature, the new interface is nice.

  • My company uses this service and it's done fine by us for years. It gets the job done, with only the occasional hiccup. I'm also enjoying the new beta view, which is a cleaner and prettier look.

  • Cons

  • We had a brief issue with the SalesForce integration but it was resolved via some persistant chat agents on the SnapEngage end.

  • Sometimes, it'll glitch out and you can't get rid of of certain chats without closing and reopening the software, but that's the only gripe I have!

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos