Chaport

RATING:

4.9

(61)

About Chaport

Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and macOS, a web-app for all browsers, and mobile apps for Android and iOS devices, allowing professionals to chat with website visitors, even from remote locations. Key features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info with custom fields, visitor behavior, pre-chat form, notifications, read receipts, chat transcripts, and Secure Sockets Layer (SSL) encryption. Chaport helps companies automate sales and support and offer help 24/7, send automated chat inv...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Chaport Pricing

Free: Free forever with an unlimited number of chats. Pro: $19 (paid annually) or $25 (paid monthly). Unlimited: $75 (paid annually) or $99 (paid monthly).

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Available

Chaport live chat widget

Chaport Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Chaport

1 - 5 of 61 Reviews

User Profile

Sergey

Verified reviewer

Design, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Сovers all needs at the best price

PROS

I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market

CONS

There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.

Reasons for switching to Chaport

Intercom is too complicated and too expensive, we wanted a simpler solution that meets our needs. Chaport fits best

Nick

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

The best out there!

A game changer for our business. We now offer chat services to all our customers.

PROS

Ease of use. flexibility, integrates with all the major platforms!

CONS

I don't think there is anything to be honest.

Reasons for switching to Chaport

The chatbot, it's so easy to set up and customise.

Luis

Education Management, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2018

Simple live chat solution

Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.

PROS

The best things about Chaport are: - Really easy set-up - Easy to use - Mobile app to chat with website visitors - Clean backend platform - Customisation of chat - Able to decide when/where to show chat - Improves visitor engagement - Customer support responds promptly

CONS

What I don't like about Chatport is: - Really limited options - Limited mobile app, not optimised for iPhone X - No option to include knowledgebase as other live chats do - Sometimes the conditional logic fails to work

Vendor Response

Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

Replied September 2018

Anja

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Positive review

PROS

We like that is it so simple to set up and add new agents as well as the customer support is always so helpfull and on point with everything we need.

CONS

There is nothing that I could say at this time, maybe the interface would be nice to change from basic, but we are here for functionality

Igor

Marketing and Advertising, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Simple, yet awesome software you must have on your website!

What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want?

PROS

The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!

CONS

None. Everything is as explained on the website.

Reason for choosing Chaport

Functionalities were very well explained, it is clean, yet rich in features, plus it's perfect for growing teams and to try before you buy.