Chatbot

Intercom

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Ratings & Reviews

Overall Rating

4.72 / 5 (25)

4.53 / 5 (692)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

5.0 / 5

4.5 / 5

Last Reviewed

February 25, 2020

May 26, 2020

Pros/Cons

  • Pros

  • Simple and self explanatory interface which reduces learning time for new help desk agents, thereby saving the company precious resource and time normally directed towards training.

  • Botengine is reliable and unlike an human helpdesk agent ,there is no limitation to the number of agents ,Botengine can attend to at a time. Botengine never gets tired either.

  • Cons

  • Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about.

  • Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective.

  • Pros

  • Super flexible and easy to use. Lots of add on and very customasible. Good experience for the clients as well.

  • They offer a special deal for startups. I like how powerful the tools are and how they try to answer livechat questions without an operator present if possible. Seem to be improving all the time.

  • Cons

  • It can be hard to manage a ton of chats at once because there aren't a lot of ways to sort the chats and what not but overall I don't really have any complaints.

  • The pricing structure has gotten a little confusing over the years but can happen with a quickly innovating business

Product Demo & Pricing

Demo

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Advisor Recommendations & User Awards

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots