# Prompt.io Software Reviews, Demo & Pricing - 2026 > Review of Prompt.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/chatbox-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Prompt.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Prompt.io 2026: Benefits, Features & Pricing Wondering if Prompt.io is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Prompt.io 4.0 [(9)](https://www.softwareadvice.com/live-chat/chatbox-profile/#reviews) Pricing Starting at $1,000.00 per month ### About Prompt.io Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels. Prompt.io offers integration with different customer relationship management (CRM) solutions such as Salesforce and Oracle Service Cloud, which allows users to connect with their customers and prospects from within the solution itself. Users can also personalize messages using customer data such as name, age and address fields in the message. Prompt.io features phone assist, which allows users to request information from the customers using SMS and provides agents with customers’ information at the start of the call. Users can also create and send quotes and follow-up with their customers. Prompt.io offers subscription pricing and is available in three different pricing plans: Starter, Pro and Enterprise, based on the number of users and interactives. The vendor offers online support to customers during regular business hours. Wondering if Prompt.io is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Prompt.io User Interface ## Popular Prompt.io Alternatives Main Product Prompt.io 4.0 [(9)](https://www.softwareadvice.com/live-chat/chatbox-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 4.43Value for money - 4.0Customer support - 4.22Functionality Pricing Starting at $1000.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24125)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## Prompt.io Pricing and Plans Starting price: $1,000.00 per month Free Trial Free Version Basic $1,000.00 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Prompt.io Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Prompt.io 2-Way Messaging AI Copilot Alerts/Escalation API Application Management Automated Responses Call Center Management Contact Management Contextual Targeting CRM Customer Database Customer History Customizable Branding Customizable Forms Drag & Drop Engagement Tracking Feedback Management Interaction Tracking Live Chat Location-Based Marketing Mass Texting Message Personalization Polls/Voting Push Notifications Real-Time Data Reminders Reporting/Analytics Scheduled Messaging Self Service Portal SMS Marketing SMS Messaging Social Media Integration Surveys & Feedback Text-to-Win ## Prompt.io Integrations NationBuilder Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Ytel Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Bandwidth Integration rated undefined from -1 review ## Prompt.io User Reviews Overall Rating 4.0 Ratings Breakdown 5 56% 4 22% 3 0% 2 11% 1 11% Secondary Ratings Ease of Use 4.3 Value for money 4.4 Customer support 4.0 Functionality 4.2 Have you used Prompt.io and would like to share your experience with others? VR Verified Reviewer Venture Capital & Private Equity 11-50 employees Used monthly for less than 12 months Review source Reviewed April 2019 Incredible Product that Helped Us Grow 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Chatbox was easy to use, and more importantly, easy for our users to interact with Cons: It took us some time to fully understand what it is capable of Read More BP Brenda P. Verified reviewer Non-Profit Organization Management 11-50 employees Used weekly for more than 2 years Review source Reviewed September 2024 It's great for messaging peer to peer or broadcast 4 Prompt.io does a great job with tags I enjoy how they are color coded and easy to add or remove. I really enjoyed learning new features as they do come out often. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: It was very easy and straight forward to set up and manage. Cons: I would have liked for each individual organizer or person sending out texts to have their own inbox as when there was replies everyone on the team got to see all messages. Reasons for switching to Prompt.io It seamed to be a better option with the included features and price at the time. Read More Kim C. Verified reviewer Education Management 501-1000 employees Used daily for less than 2 years Review source Reviewed January 2019 Too spotty of service to rely on 2 Ratings Breakdown 4 Ease of use 1 Customer support 4 Functionality Pros: Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox. Cons: Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams. Vendor Response Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further Replied September 2019 Read More CP Claire P. Verified reviewer Education Management 1001-5000 employees Used daily for less than 2 years Reviewed September 2019 Useful Product, Responsive team 4 There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product. Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward. Cons: When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro. Vendor Response Hi Claire, We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us! Replied September 2019 Read More GA George A. E-Learning 201-500 employees Used daily for less than 6 months Review source Reviewed July 2017 Extremely flexible company with a great product. 5 We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive. Cons: Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on. Vendor Response Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon. Replied July 2017 Read More TH Tom H. Verified reviewer Real Estate 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2019 Executive 5 I love the support team Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease-of-use and functionality were by far most appealing Cons: None that jumped right out at me. The product works very well. Vendor Response Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! Replied September 2019 Read More SS Steve S. Verified reviewer Insurance 2-10 employees Used daily for less than 6 months Reviewed January 2020 Simplified user engagement and increase ROI within a very short time period! 5 The Chatbox team from\[SENSITIVE CONTENT HIDDEN\] make the process so seamless and very professional. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: That fact the the Chatbot software is so agile the time to market was drastically reduced from months to literally a few days. \[SENSITIVE CONTENT HIDDEN\] Cons: No issues with the software, other than I wish I had found these guys earlier! Reasons for choosing Prompt.io The time to market with Chatbox was the main reason we went with them, given other providers didn't seem to have such a "Drag and Drop" setup. Vendor Response Hi Steve, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! Replied January 2020 Read More JJ John J. Real Estate 5001-10000 employees Used daily for less than 2 years Review source Reviewed January 2019 Consistent Errors, Bad Choice 1 I would NOT recommend Chatbox if your business relies on texting. Ratings Breakdown 1 Ease of use 3 Value for money 2 Customer support 1 Functionality Pros: It's convenient to be able to text from Salesforce. Cons: It ceases to function almost daily, there are constant errors and missed texts. They are never available for support. Read More BA Brian A. 11-50 employees Used daily for less than 12 months Review source Reviewed April 2018 Chatbox saves me time. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over. Cons: Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it. Read More Showing 1 - 9 of 9 Reviews ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24125) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4465) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Prompt.io with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice