All Chatfuel Reviews
1-24 of 24 Reviews
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Yann
Verified reviewer
Company size: 1 employee
Industry: Online Media
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
May 2021
Facebook Messenger Chatbot-building made easy!
Pros
Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that!
Cons
Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots...
Rocio
Verified reviewer
Company size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
FUNCTIONALITY
4
September 2022
A good chatbot for your Facebook messages!
Pros
We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively.
Cons
Sometimes some customers are not satisfied with the answers but it happens with all chatbots.
Luciano
Verified reviewer
Company size: 1 employee
Industry: Information Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
December 2021
A product that could give much more
Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.
Pros
From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews.
Cons
Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer.
Anonymous
Company size: 2-10 employees
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
October 2021
Great chat bot tool for beginners
This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion.
Pros
I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them.
Cons
It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here.
Mukesh
Verified reviewer
Company size: 2-10 employees
Industry: Information Services
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
3
FUNCTIONALITY
4
January 2020
Good for Messenger
Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.
Pros
Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Cons
You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.
Pierfrancesco Maria
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
March 2022
I started in 2016 ..
Pros
The simplicity of building a chatbot is impressive even if you have zero skills
Cons
Free version too limited ... before it was much more performing
Héctor
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
May 2019
Chatfuel is a great tool for starting a Chatbot building
Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!
Pros
It is so easy to use, you don't even need chatbot experience, just writing skills
Cons
It is probably hard to get into other interfaces than messenger, but for messenger is great
Alejandro
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
Automation for everyone
Great bot for various easy tasks.
Pros
I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.
Cons
It would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook.
Melissa
Verified reviewer
Company size: 501-1,000 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
January 2021
Create your own chat bot
Pros
The integration with Facebook messenger is really convenient. The visual builder is easy to use and the randomization option is useful.
Cons
The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.
Dominique
Verified reviewer
Company size: 2-10 employees
Industry: Human Resources
Time used: Less than 6 months
Review Source: GetApp
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
February 2017
Platform to build your Facebook Messenger Chatbot
This is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly.
Pros
Easy of use, possibilities to make simple but also elaborated chatbots
Cons
No sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.
Kristoffer
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
March 2021
Takes care of business
Chatfuel makes dealing with our approaching Facebook messages conceivable by directing the discussions and sending notices to our colleagues when suitable. Chatfuel takes care of business to address routine inquiries.
Pros
Not realizing coding was an enormous in addition to in choosing Chatfuel. I likewise truly like that you can copy informing tracks for various Facebook pages, which saves time when you're setting up a few channels.
Cons
I didn't discover Chatfuel to be totally natural. Setting up our informing venture was tedious.
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
4
FUNCTIONALITY
5
September 2019
Gets The Job Done
Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.
Pros
Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.
Cons
I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming.
Anonymous
Company size: 1,001-5,000 employees
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2021
Congratulations! Your Chatfuel Is About To Stop Being Relevant I Recommend for Facebook comments
I put down my hands in auto reply comments in facebook, chat fuel does everything for me. Chatbot reply comments automatically to generate leads and convert them to customers. Very efficient tool.
Pros
It has coolest and popular feature makes mind-blowing automatically reply to users comments. It's very simple b, chatbot automatically replays to users comments to facebook posts. I use this for comments for auto reply. Generating leads Managing reputations I like this software I recommend this to others.
Cons
I don't find least in this software. All features are more effective and best , I enjoy and generate revenue in this tool.
Guillermo
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
September 2022
Util pero difícil de implementar
Fue muy útil en una época, pero creo que ahora hay software que hacen el mismo trabajo de una forma más fácil y dedicarle menos tiempo.
Pros
Se pueden crear respuestas automatizadas para atención al cliente, crear un flujo de procesos para llevar al cliente a la compra, enviar broadcast en facebook, Instagram y otras aplicaciones
Cons
Es muy complejo de usar, el entorno gráfico es un poco complejo, sacarle provecho a todas las utilices es un poco difícil
Reasons for switching to Chatfuel
Sendpulse es más económico y más fácil de usar; también tiene otras utilidades que no tiene Chatfuel
Mateusz
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
July 2019
Nice product with great community.
It's def one of my favorite chatbot tools out there.
Pros
I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.
Cons
It's buggy sometimes and the support is hard to reach sometime.
Reasons for choosing Chatfuel
I'm not sure, products are pretty similar. :)
Marlyn
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
September 2022
No lo recomendaría a otras personas
Se utilizó durante 3 años, pero siento que fue perdida de dinero, ya que existían mejores aplicaciones y con mejor precio.
Pros
En realidad al principio me gustó porque ayudaba a automatizar el chat con los potenciales clientes que llegaban a nuestras redes sociales, pero luego siento que quedó obsoleto .
Cons
El costo es bastante alto, y la asistencia no es muy buena ni rápida , y hay otras aplicaciones más fáciles de utilizar y con un precio muchísimo menor!
Reasons for choosing Chatfuel
Al principio era el mejor hace 3 años, pero actualmente en pleno 2022 hay mejores plataformas que chatfuel.
Mark
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
3
FUNCTIONALITY