Chatfuel vs Intercom

RATING:

4.4

(27)

Chatfuel has 27 reviews and a rating of 4.37 / 5 stars vs Intercom which has 1043 reviews and a rating of 4.51 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (27)
4.5 (1043)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 17, 2023
March 27, 2024
Pros/Cons
  • Pros

  • The integration with Facebook messenger is really convenient. The visual builder is easy to use and the randomization option is useful.
  • I like this software I recommend this to others.
  • Cons

  • NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond.
  • The trial version has a watermark that remains until you pay for the full version.
Read all user reviews
  • Pros

  • What I like most about Intercom is that it makes conversing with our customers super easy.
  • It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.
  • Cons

  • Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.
  • It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos