Chatfuel

LiveAgent

Add to compare

Ratings & Reviews

Overall Rating

4.47 / 5 (15)

4.68 / 5 (911)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

January 21, 2020

June 1, 2020

Pros/Cons

  • Pros

  • Easy of use, possibilities to make simple but also elaborated chatbots

  • I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.

  • Cons

  • It's buggy sometimes and the support is hard to reach sometime.

  • For new users, the software can be very complicated. One may need a tutorial video or notes to get along with the software.

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customization. Very flexible options.

  • Cons

  • Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.

  • The interface could use some additional options with potentially a more modern style, but otherwise works very well.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots